Kia Sorento Complaints

10,397 consumer complaints on file.

#10871359May 28, 2016
ELECTRICAL SYSTEM
2016 KIA SORENTO LX (7800 MILES) - BOTH LEFT AND RIGHT REAR DOORS WON'T LOCK OR UNLOCK WITH EITHER THE FOB OR THE BUTTON ON THE DRIVERS' DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871147May 27, 2016
UNKNOWN OR OTHER
MY DRIVER SIDE 2011 KIA SORENTO DOOR HANDLES STOPPED WORKING ON 05/27/2016. THIS IS REALLY FRUSTRATING, AS I COULD OPEN THE DOOR FROM INSIDE BUT NOT FROM OUTSIDE. I THINK IT'S A SAFETY ISSUE IN CASE OF AN A ACCIDENT/FIRE. THIS IS A POTENTIAL HAZARD FOR MY FAMILY. KIA HAS TO REALLY STEP FORWARD AND REPLACE THIS FAULTY MECHANISM. MY CAR IS JUST OUT OF WARRANTY AND THE ESTIMATE TO FIX IT IS $400.00. I URGE THE KIA COMPANY TO REALLY FIX THIS ASAP BEFORE SOMEONE GETS HURT AND/OR RESULT INTO FATALITY. THERE TOO MANY PEOPLE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871238May 27, 2016
STRUCTURE:BODY
THIS IS COMPLAINT NUMBER TWO FOR MY SORENTO. ON MAY 20, 2016 MY PASSENGER SIDE FRONT DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS IS THE SECOND DOOR ON THE SAME VEHICLE THAT WILL NOT OPEN. KIA HAS USED A DEFECTIVE PART THAT BREAKS ON THE INSIDE OF THE DOOR WITHOUT WARNING, AND NOT DUE TO NORMAL WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871031May 26, 2016
UNKNOWN OR OTHER
THE DRIVERS DOOR WOULD NOT OPEN FROM OUTSIDE. THIS ACCRUED WHEN I RETURN TO MY CAR IN HALF AN HOUR. THIS IS POSING A HAZARD DUE TO INABILITY OF FIRST RESPONDENTS TO OPEN DOOR, IF THIS HAPPENS AGAIN. I HAD MY KIA DEALER REPAIR IT. IT DID NOT FALL UNDER ANY WARRANTY, THE FAILURE MILLAGE 99,000. HOWEVER, DUE TO MANY COMPLAINS OF THIS EXACT PROBLEM FROM OTHER OWNERS, I THINK KIA SHOULD BE RESPONSIBLE FOR REPLACING LATCHES AND MAKING A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870885May 25, 2016
FUEL/PROPULSION SYSTEM
CAR WAS PARKED. WENT TO START IT UP TO AND CAR WOULDN'T START. ENGINE KEPT TURNING OVER AND OVER. FIRST FEW TIMES THIS HAPPENED, I WAS EVENTUALLY ABLE TO GET THE CAR STARTED BUT IT WOULD SHAKE, VIBRATE, AND HESITATE WHILE DRIVING. EVENTUALLY, I WENT TO START THE CAR FROM PARK AND IT WOULDN'T START. I WAS ABLE TO GET IT STARTED BY JUMPING IT, BUT THE VIBRATIONS, SHAKING, AND HESITATION CONTINUED. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THE PROBLEM OF WERE THE RESULT OF LOW FUEL DUE TO A FAILURE WITH THE HIGH PRESSURE FUEL PUMP. WHILE DRIVING HOME ON THE HIGHWAY, THE VEHICLE EXPERIENCED A SUDDEN LOSS OF SPEED (I.E. 65 MPH TO 20 MPH) AND SIGNIFICANT DECREASE IN POWER, WHICH IS VERY DANGEROUS. CAR HAS 71,000 MILES ON IT. ALL ROUTINE SERVICES HAVE BEEN PERFORMED ON THE CAR AT THE DEALERSHIP AND OIL HAS BEEN CHANGED ROUTINELY AS SPECIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870901May 25, 2016
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL KIA SORENTO 2011 MY DRIVER SIDE AND BACK PASSENGER DOORS DON'T OPEN FROM THE OUTSIDE WHEN NOT IN MOTION OR IN MOTION. MY AIR BAG LIGHT IS ON AS WELL. I CALLED KIA AND THEY WANT TO CHARGE ME $500.00 DOLLARS FOR A DIAGNOSTIC BECAUSE I AM OVER MY WARRANTY. I TRIED CONTACTING THE KIA'S HEADQUARTER AND ALL I GET IS A RECORDING. THIS ILLEGAL AND ITS EXTREMELY DANGEROUS IF I GET INTO A CAR ACCIDENT. I HAVE CHILDREN AS WELL. WHAT CAN I DO TO GET KIA TO FIX THIS MATTER. I WHEN ON THE WEBSITE AND READ SEVERAL COMPLAINTS WITH THE SAME PROBLEM. WHY IS THIS MATTER NOT A RECALL. KIA IS PUTTING PEOPLES LIFE IN DANGER. I NEED MY DOORS FIXED. I HAVE TO CLIMB THROUGH THE RIGHT PASSENGER CAR TURN ON THE CAR BRING THE WINDOW DOWN AND THEN WALK AROUND AND OPEN FROM THE INSIDE. THIS IS RIDICULOUS. KIA SHOULD NOT BE CHARGING OWNERS OF THERE VEHICLE FOR THIS SINCE ITS A SAFETY MATTER. PLEASE WHAT CAN I DO TO GET THIS MATTER FIXED AS SOON AS POSSIBLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870605May 24, 2016
UNKNOWN OR OTHER
MY DRIVERS SIDE DOOR WON'T OPEN FROM THE OUTSIDE. I CAN HEAR IT WHEN IT LOCK AND UNLOCK BUT IT WILL NOT OPEN. I TRIED TO USE THE KEY AND IT STILL WOULD NOT OPEN. I HAVE TO GO AROUND TO THE PASSENGER SIDE DOOR AND OPEN IT FROM THE INSIDE. THIS REALLY WORRIES ME. THE "WHAT IF" IS CONCERNING. TO ME, THIS IS A SAFETY CONCERN IF I AM IN AN ACCIDENT AND THE EMERGENCY PERSONS CAN NOT GET MY DOOR OPEN TO GO ME OUT. OR TO HAVE MY GRANDSON STUCK IN THE CAR AND ME NOT BE ABLE TO GET HIM OUT. I CALLED MY KIA REPAIR SHOP TODAY AND WAS TOLD TO BRING IT IN AS SOON AS POSSIBLE. I'M CURIOUS TO SEE WHAT THE ISSUE IS AND WHAT THEY PLAN TO DO ABOUT IT. I ONLY HAVE ABOUT 61K MILES ON THIS VEHICLE AND NO EXTENDED WARRANTY. HENCE, ANOTHER CONCERN. KIA DEALERS SHOULD TAKE RESPONSIBILITY FOR THIS ISSUE AND REPAIR WHAT IS CAUSING OUR DOORS TO NOT OPEN. WE CAN NOT WAIT UNTIL SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870671May 24, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER SIDE DOORS FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FOR BOTH DOORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 95,566. ....UPDATED 07/05/16 *BF THE CONSUMER STATED THE PASSENGER AND DRIVER SIDE DOORS WOULD NOT OPEN FROM THE OUTSIDE. UPDATED 07/20/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870298May 23, 2016
ENGINE, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
MY 2006 KIA SORENTO HAS HAD A FEW PROBLEMS THAT I FEAR MAY BE VERY DANGEROUS. A FEW MONTHS AGO I WAS DRIVING ON HIGHWAY AND IT FELT LIKE IT WAS SPEEDING UP ON ITS OWN. AS I GOT OFF THE HIGHWAY ON AN S CURVE THE CAR COMPLETELY DIED. THE BATTERY AND CHECK ENGINE LIGHT CAME ON. IT STARTED BACK UP AND I GOT TO WORK. THE NEXT MORNING ON THE WAY TO WORK IT DIED AGAIN AT THE SAME SPOT ON THE OFF RAMP. I HAD TO HAVE IT TOWED AND MISSED A DAY OF WORK BECAUSE OF IT. I BROUGHT IT INTO THE SHOP AND MECHANIC SAID THE ALTERNATOR BELT WAS LOOSE AND HE FIXED IT. HOWEVER ITS HAPPENED SINCE NUMEROUS TIMES WHEN I TURN THE CAR OFF AND TRY TO START IT AGAIN THE CAR WONT START AT ALL FOR 20 MINUTES TO A COUPLE HOURS. NOW RECENTLY IT WILL SHUT OFF AS I'M DRIVING AND STEERING WHEEL IS VERY HARD TO TURN. IT IS GETTING MORE AND MORE FREQUENT AND IS EFFECTING WORK. KIA DEALERSHIPS REFUSE TO FIX IT AT COST EVEN THOUGH IT SEEMS LIKE A BIG PROBLEM THAT MANY KIA CUSTOMERS HAVE HAD TO DEAL WITH. OTHER MECHANICS SAY THEY DON'T EVEN WANT TO TOUCH THE PROBLEM BECAUSE OF THE REVIEWS OF PROBLEMS ON THE INTERNET. PLEASE INFORM ME AND ANYTHING I CAN DO AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870396May 23, 2016
ELECTRICAL SYSTEM
KIA OCCASIONALLY FAILS TO START USING THE ELECTRONIC IGNITION BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870413May 23, 2016
UNKNOWN OR OTHER
THE DRIVERS DOOR WOULD NOT OPEN. NOW THE DRIVERS SIDE, PASSENGER DOOR WON'T OPEN FROM OUTSIDE AND INSIDE. POSING A HAZARD, BECAUSE FIRST RESPONDERS WILL NOT BE ABLE TO OPEN THE DOOR DUE TO A REOCCURING DEFECT. MANY OTHER CONSUMERS REPORT THIS IN BLOGS AND FORUMS SO THIS IS KIA'S PROBLEM TO FIX AND MAKE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870152May 21, 2016
ENGINE
I PURCHASED A 2005 KIA SORENTO IN NOVEMBER 2013 FROM DEALERSHIP. IN JUNE 2014 I HAD THE FIRST INCIDENT. WHILE DRIVING ON A HIGHWAY, SUDDENLY ALL WARNING LIGHTS CAME ON, POWER STEERING WAS LOST. I WAS ABLE TO PULL OVER WITHOUT INCIDENT. HAD TO BE TOWED. HAD THE PROBLEM FIXED: CRANKSHAFT SENSOR, WARPED PULLEY, SHEERED BOLT ON SAID PULLEY, RESULTING IN MORE DAMAGE, INCLUDING WATER PUMP AND TIMING BELTS. TWO WEEKS LATER THE SAME THING OCCURRED, AGAIN WHILE I WAS DRIVING IN TOWN. MY MECHANIC SAID IT IS A DEFECT IN THE KIA DESIGN. TWO WEEKS LATER GOT IT FIXED. NOW TEN MONTHS LATER THE SAME PROBLEM OCCURS, AGAIN WHILE DRIVING. EACH TIME THIS HAS COST ME $2,000 TO FIX. I STILL OWE $4,500 ON THE VEHICLE! SINCE REPAIRING WITH KIA PARTS AND THE PROBLEM IS NEVER SOLVED DUE TO POOR DESIGN, KIA REALLY NEEDS TO STEP UP AND ISSUE RECALL. SAME PROBLEM 3 TIMES IN LESS THAN A YEAR! PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865858May 19, 2016
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE DOORS LOCKED AND FAILED TO OPEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865554May 18, 2016
STRUCTURE:BODY
THE EXTERIOR DOOR HANDLE ON DRIVER'S DOOR STOPPED WORKING. THE VEHICLE CAN ONLY BE OPENED FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865606May 18, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
I HAVE HAD SEVERAL ISSUES WITH THE DOORS. IT STARTED WITH MY FRONT DRIVERS DOOR AND NOW IT IS THE BACK PASSENGER DOOR. YOU CANNOT OPEN THE DOOR FROM THE OUTSIDE AND YOU HAVE TO TAKE THE DOOR APART TO FIX IT. HOWEVER, I CAN'T OPEN MY BACK DOOR AT ALL BECAUSE MY CHILD SAFETY LOCK IS ON, SO I CANNOT OPEN IT FROM THE INSIDE LIKE I DO WITH MY DRIVERS DOOR. I AM UNABLE TO GET MY KIDS IN OR OUT OF THE CAR, WITHOUT HAVING TO PUT THEM ALL IN THROUGH ONE DOOR AND OVER CAR SEATS. I AM NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM. SEVERAL PEOPLE HAVE. HERE IS THE LINK TO THE COMPLAINTS HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T37046_DS615605. IF THERE WAS EVER AND EMERGENCY I WOULD NOT BE ABLE TO GET MY CHILDREN OUT IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865666May 18, 2016
SEATS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE SECOND ROW SEAT LATCH SYSTEM FAILED TO FOLD THE SEAT CAUSING THE CONTACT TO BE UNABLE TO USE THE THIRD ROW SEAT. THE VEHICLE WAS TAKEN TO THE SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE SEAT FOLDING SYSTEM SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865463May 17, 2016
STRUCTURE:BODY
THE DRIVER'S SIDE OUTSIDE DOOR HANDLE BROKE. THE DOOR WILL NOT OPEN FROM THE OUTSIDE. THE VEHICLE WAS STATIONARY, PARKED IN A PARKING LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865238May 16, 2016
UNKNOWN OR OTHER
REAR DRIVER SIDE DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. THIS IS A 2011 KIA SORENTO WITH 70,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865244May 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A RANDOM PROGRESSING FAILURE IN WHICH THE VEHICLE RANDOMLY STALLED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO MANUFACTURER RECALL REPAIR. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865224May 16, 2016
STRUCTURE:BODY
DOOR LATCH FROM OUTSIDE OF DRIVERS DOOR DECIDED TO STOP WORKING. A REASONABLE PERSON WOULD UNDERSTAND THIS TO BE A SAFETY ISSUE. KIA DOES NOT. THEY KEEP EXTRA PARTS ON HAND TO COMPLETE THIS EXPENSIVE REPAIR. APPARENTLY, IT HAPPENS OFTEN. THIS IS NOT PROPER OR JUST. OTHERS HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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