Kia Sorento Complaints

10,397 consumer complaints on file.

#10874184June 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND FOLLOWED BY A LOUD METAL NOISE COMING FROM UNDER THE VEHICLE. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED OIL DRIPPING UNDER THE VEHICLE AND THE ENGINE WAS HOT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10874211June 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I WAS DRIVING 70 MPH DOWN HIGHWAY WHEN CAR SHUTDOWN AND STERLING LOCKED, UNABLE TO CONTROL VEHICLE. COME TO FIND OUT NEXT FEW DAYS IT WAS THE ACCELATOR THAT CAUSED IT. I HAD NO CONTROL AND ALMOST GOT KILLED BY A 18 WHEELER DRIVING IN NEXT LANE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10873596June 10, 2016
UNKNOWN OR OTHER
REAR DOOR LATCHES BOTH BROKE WITHIN THREE DAYS OF EACH OTHER. UNABLE TO OPEN EITHER DOOR FROM INSIDE OR OUTSIDE BECAUSE OF THE INTERNAL CHILD SAFETY LOCKS IN PLACE COMBINED WITH THE DEFECTIVE EXTERNAL DOOR LATCHES. THE DOORS WOULD UNLOCK AND LOCK, BUT STILL WOULD NOT OPEN BECAUSE OF THE BROKEN DOOR LATCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873635June 10, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873356June 9, 2016
STRUCTURE:BODY
I RECENTLY PURCHASED THIS VEHICLE BACK IN MARCH 2016. ONLY TO FIND OUT 3 MONTHS LATER THAT MY DRIVER'S DOOR WON'T OPEN FOR THE OUTSIDE. THIS IS REALLY A SAFETY ISSUE. THE COST TO REPAIR IT SHOULD BE ON KIA NOT THE OWNER SINCE WE HAVEN'T DID ANY DAMAGE. I CAN SEE IF WE AS THE OWNERS ARE CAUSING THE DAMAGE BUT WE AREN'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873285June 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL VIBRATION EMITTED FROM THE VEHICLE. IN ADDITION, THE RPM'S WENT TO ZERO. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873301June 8, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER SIDE EXTERIOR DOOR HANDLE FRACTURED WITHOUT WARNING. AS A RESULT, THE DOOR ONLY OPENED FROM THE INSIDE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873130June 7, 2016
UNKNOWN OR OTHER
DRIVER'S DOOR SUDDENLY STOPPED OPENING FROM THE OUTSIDE. IT CAN BE OPENED FROM THE INSIDE. I NEED TO ENTER THE VEHICLE FROM THE PASSENGER SIDE AND CLIMB ACROSS. MY HUSBAND HAS BACK PROBLEMS AND IS NOW UNABLE TO DRIVE THE CAR BECAUSE HE CAN'T GET IN BY HIMSELF. I HAVE 2 YOUNG CHILDREN, AND AM SCARED THAT I WILL BE UNABLE TO GET THEM OUT OF THE CAR IF OTHER DOOR HANDLES BREAK OR MALFUNCTION IN A SIMILAR MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872759June 6, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO OPEN. THE MECHANIC STATED THAT THE REAR DOOR PANEL WAS WARPED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872587June 5, 2016
UNKNOWN OR OTHER
DRIVER'S DOOR ON 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A SAFETY ISSUE SHOULD THE DRIVER BECOME INCAPACITATED. THIS IS A WELL KNOWN AND DOCUMENTED PROBLEM THAT KIA REFUSES TO ADDRESS WITH A RECALL OF ITS DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872529June 4, 2016
STRUCTURE:BODY
BACK DRIVERS SIDE DOOR HANDLE STOPPED WORKING, UNABLE TO OPEN DOOR FROM OUTSIDE OF VEHICLE. TODAY 6/2/16 DRIVERS SIDE DOOR HANDLE STOPPED WORKING AS WELL. THIS IS VERY DANGEROUS I READ SEVERAL POST WHERE ALL 4 DOORS STOPPED WORKING , WHAT IF THERE IS AN EMERGENCY AND YOU ARE UNABLE TO GET INTO YOUR VEHICLE BECAUSE THE DOORS WONT OPEN. LEAVING THE WINDOWS OPEN IS NOT AN OPTION SINCE IT PUTS THE VEHICLE AT RISK FOR POTENTIAL THEFT. KIA DEALERS ARE CHARGING ALMOST $400 PER DOOR FOR WHAT IS CLEARLY A DEFECT ON THE VEHICLE AS MANY PEOPLE HAVE COMPLAINED ABOUT THE SAME ISSUE ON THE 2011 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872455June 3, 2016
UNKNOWN OR OTHER
BACK PASSENGER SOOR ONLY OPENS UNDER EXTREME PULLING ON HANDLE OR PUSHING FROM INSIDE HARD...THE INSIDE FRAME COMES LOOSE AND THEN WE BANK IT BACK IN PLACE WITH ONES FIST....NEXT TIME ,,,,IT STICKS AGAIN!! VEHICLE PARKED OF COURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872196June 2, 2016
ELECTRICAL SYSTEM
PASSENGER REAR DOOR WILL NOT OPEN EITHER FROM THE INSIDE OR OUTSIDE. POSES A SAFETY RISK AS THAT IS THE SIDE THE BABY SEAT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871804June 1, 2016
ELECTRICAL SYSTEM
ENGINE LIGHT STAYS ON ALL THE TIME. BOUGHT USED AND RETURNED TO DEALERSHIP TO REPAIR. THEY COULD NOT GET LIGHT TO GO OFF. DEALERSHIP CALLED KIA DEALERSHIP FOR INFO AND DID ALL THAT WAS TOLD TO TRY INSTALLING ACTUATOR TO REPAIR BUT TO NO AVAIL. I PURCHASED MASTER TECH WHEN I BOUGHT THE CAR. WILL A KIA DEALERSHIP ACCEPT MASTER TECH AS REPAIR PAYMENT OTHER THAN $100 DEDUCTIBLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871521May 31, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE STATIONARY, THE VEHICLE SPEWED FUEL ONTO THE GROUND WHEN FUEL WAS BEING ADDED. THIS ISSUE RECURRED REGARDLESS OF THE AMOUNT OF FUEL BEING ADDED TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871621May 31, 2016
STRUCTURE:BODY
PASSENGER REAR DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE NO MATTER WHAT I TRY. I COULDN'T GET MY CHILD OUT, HAD TO CRAWL THROUGH CAR TO DO THIS. THE CHILD SAFETY LOCK IS ENGAGED BUT DOES NOT EXPLAIN BEING UNABLE TO OPEN FROM THE OUTSIDE. I'M GOING TO THE DEALER TO GET IT TAKEN CARE OF TOMORROW. BUT THIS IS NOT COVERED UNDER MY POWERTRAIN WARRANTEE. IT SHOULD BE A NO BRAINER THAT THIS IS A RECALL ITEM. I'VE SEEN OTHER'S COMMENTS AND THERE IS NO WAY I SAVED UP MY MONEY TO SPEND IT ON A REPETITIVE $400 REPAIR AS I HAVE SEEN OTHERS DO. I HAVE A FIVE YEAR OLD AND ANOTHER ONE ON THE WAY THIS AUGUST. I AM LIVID BECAUSE FRANKLY I FEEL LIKE DRIVING MY BEATER CAR IS SAFER THAN DRIVING THE SORENTO. BUT I WORKED MY BUTT OFF TO BE ABLE TO AFFORD THE SORENTO BECAUSE I THOUGHT IT WOULD BE SAFER. I WAS SO WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871644May 31, 2016
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE EXTERIOR DOOR FAILED TO UNLOCK MANUALLY OR WITH THE KEY FOB. THE CONTACT ENTERED THE VEHICLE THROUGH THE FRONT OR REAR PASSENGER SIDE DOORS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871478May 30, 2016
UNKNOWN OR OTHER
TOOK CAR TO MY MECHANIC FOR SMALL LEAK IN RADIATOR AND ASKED THAT HE CHECK THE BRAKES BECAUSE I HEARD A LOUD NOISE FROM THE REAR OF THE VEHICLE. UPON CHECKING THE BRAKES (WHICH WERE O.K.) HE FOUND THE REAR FRAME TO BE COMPLETELY RUSTED THROUGH. HE NOTED THE VEHICLE WAS UNSAFE AND DANGEROUS TO DRIVE AS THERE WAS A RISK OF REAR DRIVETRAIN DETACHING FROM VEHICLE. THIS SEEMS TO BE A PROBLEM KNOWN TO KIA -- AS THERE WAS A RECALL IN EUROPE FOR THIS PROBLEM-- BUT NOT THE US. I ALREADY CONTACTED KIA AND THE ONLY RESPONSE I RECEIVED WAS TO TAKE IT TO A KIA DEALER FOR DIAGNOSIS. WE WOULD HAVE TO PAY FOR A DIAGNOSTIC TEST WHEN WE ALREADY KNOW WHAT THE PROBLEM IS. KIA DOES NOT GIVE ANY GUARANTEE THAT THEY WOULD REIMBURSE US FOR THE TEST OR ANYTHING ELSE. PLEASE LET US KNOW WHAT WE CAN DO. HOW CAN WE GET KIA TO ACT RESPONSIBLY? THERE ARE MANY OTHER COMPLAINTS ABOUT THIS SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871393May 29, 2016
STRUCTURE:BODY
THIS COMPLAINT IS ON A KIA SORENTO 2008 DOOR LOCKS. I BOUGHT THIS CAR NEW IN 2009, MY DRIVER'S DOOR WOULDN'T NOT OPEN FROM THE OUTSIDE, I HAD THE DOOR HANDLE CHANGED WHICH COST ME $200.00. NOW MY PASSENGER BACK LEFT DOOR WILL NOT OPEN FROM THE OUTSIDE OR INSIDE AND WITH TIME I'M SURE THE OTHER 2 LEFT WILL NEED REPAIR. HOW CAN KIA SAY, "THIS IS NOT A SAFETY ISSUE THEREFORE IT IS NOT A RECALL". THIS IS A SAFETY ISSUE WHEN I HAVE PASSENGERS IN THE BACK AND AN ACCIDENT OCCURS AND THEY ARE UNABLE TO GET OUT TO SAFETY. I HAVE A 4 DOOR CAR AND AFRAID TO DRIVE ANYONE AS PASSENGERS DUE TO THEIR SAFETY. FROM MY ONLINE RESEARCH THIS HAS BEEN AN OCCURRING PROBLEMS WITH KIA AND I'M GLAD THERE HAS BEEN NO DEATHS RESULTING FROM IT. BUT IF THIS PROBLEM IS NOT FIX AND KIA DOESN'T TAKE RESPONSIBILITY FOR A DEFECTED PARTS THERE WILL MOST LIKELY BE DEATH RESULTING FROM IT IN THE FUTURE. PLEASE HELP US OUT AND LET THIS BECOME A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871330May 28, 2016
STRUCTURE:BODY
CAR DOORS WILL NOT OPEN FROM OUTSIDE, WILL OPEN FROM INSIDE BUT NOT OUTSIDE. NO CHILD SAFETY LOCK IS NOT ON. I SEE HUNDREDS OF PEOPLE ONLINE WITH THIS PROBLEM. I'M AFRAID OF NOT BEING ABLE TO REACH MY CHILD OR PET IN CAR. KIA REPAIR MAN SAID IT IS FAULTY PART BUT NOT A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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