Kia Sorento Complaints

10,397 consumer complaints on file.

#11320490April 8, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I CONTINUE TO HAVE STARTING ISSUES. SOMETIMES IT STARTS MANY TIMES IT DOESN'T. ALSO I HAVE REPLACED MY HEAD LIGHTS AND BLINKERS SEVERAL TIMES. IT'S AS IF THERE IS A SHORTAGE INSIDE THE CAR SOMEWHERE. I HAVE BEEN READING MANY CONSUMERS HAVING THE SAME ISSUES WITH THE SAME VEHICLE I HAVE 2012 KIA SOENTO. I'VE SPENT SO MUCH MONEY TRYING TO GET THIS PROBLEM HANDLED BUT I AM CONVINCED THIS IS SOMETHING ELECTRICAL THAT HAS TO DO WITH MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320498April 8, 2020
ENGINE
I HAVE APPROXIMATELY 64,000 MILES ON MY CAR. A FEW WEEKS AGO, I NOTICED THAT IT WASN'T BLOWING WARM AIR, AND ASKED THAT THE SHOP TAKE A LOOK AT THEN WHEN I GOT AN OIL CHANGE. THEY DIDN'T NOTICE ANYTHING WRONG. I HAVEN'T REALLY BEEN DRIVING IT DUE TO THE STAY-AT-HOME ORDERS, BUT A FEW DAYS AGO I WAS GOING TO GO TO THE STORE, AND BEFORE I EVEN LEFT THE DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON, THE CAR WAS MAKING A TERRIBLE SOUND, AND THERE WAS A TON OF WHITE EXHAUST. WE HAD IT TOWED TO THE DEALER, AND THEY CALLED TO REPORT A TOTAL ENGINE FAILURE. UNFORTUNATELY I AM THE SECOND OWNER SO MY POWER TRAIN WARRANTY EXPIRED AT 60K RATHER THAN 100K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320436April 7, 2020
ENGINE
DRIVING ON INTERSTATE ABOUT 70 HEARD A LOUD KNOCK IN THE MOTOR IMMEDIATELY LOST POWER TALK TO THE MECHANIC HE SAID BEARINGS WERE WORN OUT AND IT THREW A ROD 114,000 MILES ON CAR OWN CAR SINCE IT WAS BRAND NEW CAT MAINTENANCE ON IT CHANGE THE OIL EVERY 3000 MILES KIA SAYS IT'S NOT IN THE RECALL NUMBER SC147BUT IT SAYS ALL 2013 KIA SORRENTO'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320571April 6, 2020
ENGINE AND ENGINE COOLING
ENGINE FAILED AT 118,813, NO CHECK ENGINE LIGHT CAME ON. I HAVE MAINTANIED MY VEHICLE WITH ALL PROPER SERVICE SINCE OWNING VEHICLE. THE DEALERSHIP IS SAYING THEY WILL NOT COVER THE ENGINE AND WANT TO CHARGE ME OVER $11,000 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320265April 5, 2020
ENGINE
I HAVE BEEN TRYING TO GET THE KIA DEALERSHIP IN GAINESVILLE, GA TO POSTPONE THE OIL CONSUMPTION TESTING DUE TO THE CORONAVIRUS CONCERNS MY HUSBAND AND I HAVE. THE MANAGER OF THE DEALERSHIP SAID THAT THE OIL CONSUMPTION TESTING HAS A PROTOCOL, THE TESTING CANNOT BE CANCELLED. I KEEP TELLING EVERYONE, THE DEALERSHIP, KIA MOTORS, THAT I DID NOT SAY TO CANCEL THE TESTING, JUST TO POSTPONE IT. THE SAME AS THE UNITED STATES SUPREME COURT DID, THEY PUT THEIR WORK ON HOLD DUE TO CONCERNS OF THE CORONAVIRUS CONCERNS. I CANNOT CHECK MY OIL CONSUMPTION BECAUSE THE OIL DIPSTICK IS SEALED, IF I REMOVE IT THE MANAGER OF THE DEALERSHIP SAID I WOULD VOID MY WARRANTY AND IT WOULD BE MY RESPONSIBILITY, MY LIABILITY IF SOMETHING GOES WRONG. THIS DEALERSHIP PUT THE SEAL ON THE DIPSTICK, THIS DEALERSHIP NEEDS TO REMOVE IT. I WILL CONTINUE THE TESTING AFTER THE CORONAVIRUS CONCERNS ARE OVER. THE DEALERSHIP NOR KIA MOTORS WILL AUTHORIZE ME IN WRITING THAT IT IS OKAY FOR ME TO HAVE THE SEAL ON THE OIL DIPSTICK REMOVED AND THAT I WILL NOT VOID MY WARRANTY. NHSTA PLEASE HELP ME !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320173April 4, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I JUST RECENTLY MADE A POST HERE YESTERDAY ... AND AFTER READING COMMENTS, I THOUGHT I'D ADD ON. MY COMMENTS HAVE TO DO WITH A 2015 KIA SORENTO WHICH NEEDS A NEW MOTOR BECAUSE BOLTS THAT HOLD THE HEAD TO THE BLOCK ARE STRIPPED (I SMELLED ANTIFREEZE). OBVIOUSLY, NOT MY FAULT. MILEAGE IS 102,000. KIA DOESN'T WANT TO HELP ME FIX THIS. TELLING ME I NEED A NEW MOTOR AT A COST OF $7,000+. AFTER READING THE COMMENTS, I HAD TO ADD ON. TWO WEEKS AFTER WE BOUGHT THE CAR USED, THE FUEL PUMP WENT. THAT COST WAS COVERED. A SHORT TIME LATER, THE BACK-UP CAMERA WENT. KIA WANTED $1,000 TO FIX THAT; WE HAD IT FIXED FOR $200 OUT OF POCKET. THE ALTERNATOR WENT ON THE CAR (I THINK WE PAID FOR THAT). MY DOOR HANDLE ALSO FELL OFF, WE HAD THAT FIXED OUT OF POCKET. FROM EVERYTHING I'VE READ, KIA DOESN'T CARE ABOUT THE CONSUMER OR THEIR SAFETY. I BOUGHT A NEW KIA IN 2004, TRADED IT IN IN 2007 FOR ANOTHER NEW KIA, WHICH I STILL HAVE. IT HAS 278,000 MILES ON IT! WE BOUGHT THE 2015 USED AND IT'S BEEN ONE THING AFTER ANOTHER. CAN'T SELL IT AS IS, GOTTA FIX IT. I'VE BEEN A LOYAL KIA OWNER SINCE 2004 ...WON'T BE ANYMORE. FIRST OPPORTUNITY TO SELL THIS CAR, IT'S GONE. AND THERE WON'T BE ANOTHER ONE IN MY DRIVEWAY. WHOEVER HEARD THAT A 2015 CAR NEEDS A NEW MOTOR?!?! AND THEIR REFUSAL TO HELP US IS UNBELIEVABLE. I'M SO ANGRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320111April 3, 2020
ENGINE
SMELLED ANTIFREEZE AFTER DRIVING. TOOK TO KIA. DIAGNOSED THAT BOLTS THAT HOLD THE HEAD ON THE MOTOR HAD STRIPPED OUT FROM THE BLOCK. CAUSED ANTIFREEZE LEAK. BOUGHT CERTIFIED PRE-OWNED, DEALER REFUSES TO HELP US WITH THIS. $7,000 NEW MOTOR NEEDED. 2015, 102,000 MILES, $19,000 OWED ON CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320054April 2, 2020
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO ACCELERATE, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT STATED THAT THERE WAS A DELAY BETWEEN THE ACCELERATOR BEING DEPRESSED AND THE VEHICLE RESPONDING. IN ADDITION, THE VEHICLE WOULD SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LA FONTAINE KIA LOCATED AT (2027 S. TELEGRAPH RD, DEARBORN, MI 48124), WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A TUNE UP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *BF CONSUMER STATED MOTOR OVERHEATED WHILE DRIVING AND VEHICLE WOULD SHUT OFF.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320057April 2, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT AT VEHICLE START-UP, THE AIR BAG WARING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SERRA TRUSSVILLE KIA LOCATED AT (5009 BROOKE'S CROSSING BLVD, BIRMINGHAM, AL 35235) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE SEAT SENSOR AND READ DRIVER'S SIDE IMPACT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319956April 1, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
SOMETIMES WHILE DRIVING AT NIGHT WITH MY LIGHTS IN THE AUTO POSITION, THEY WILL TURN OFF FOR ABOUT 5 SECONDS BEFORE COMING BACK ON. THIS IS VERY DANGEROUS AND HAS HAPPENED TO ME WHILE ON A DARK HIGHWAY BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319962April 1, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY VEHICLES REAR FACING CAMERA HAS A BLACK SCREEN. THE LINES ARE STILL THERE AND IT SEEMS LIKE THE SENSOR IS WORKING BUT THE SCREEN IS COMPLETELY BLACK. AT FIRST THIS SEEMED TO BE AN INTERMITTENT PROBLEM ONLY HAPPENING ONE OR TWO TIMES A WEEK. NOW IT WILL NOT COME ON AT ALL. THE VEHICLE STARTS IN PARK AND WHEN PUT IN REVERSE THE SCREEN TURNS BLACK BUT SHOWS THE LINES FOR MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319984April 1, 2020
ENGINE
VEHICLE SHUT DOWN WHILE STOPPED AT A RED LIGHT AND THE ENGINE BEGAN SMOKING. TOWED TO THE DEALERSHIP (KIA COUNTRY IF SAVANNAH) WHERE THEY HAD 14 OTHER 2012 KIA SORENTO WAITING FOR NEW ENGINES. MAJOR CATASTROPHIC ENGINE FAILURE. SLUG IN THE ENGINE EVEN THOUGH THERE HAS BEEN ROUTINE OIL CHANGES. CLAIMED THE ENGINE WASN'T GETTING OIL BUT OIL HAD BEEN CHANGED THE DAY BEFORE WITH NO REPORTED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319864March 31, 2020
ENGINE
DRIVING HEARD LOUD HAMMERING SOUND CAR STOPPED RUNNING ENGINE HAD SEIZED UP FINDING NO OIL THE CAR HAD ABSORBED 5 QUARTS OF OIL BETWEEN AN OIL CHANGE IN 87199MILES NEVER HAS BEEN EVEN A PARTIAL QUART LOW SEVERAL OTHER CARS I'VE READ ABOUT HAD THE SAME PROBLEM NO WARNING LIGHTS NO NOTHING JUST SEIZED UP AND STOPPED FULL WARRANTY A KIA SAYS WILL NOT REPLACE THE ENGINE KIA DEALERSHIP SAYS IT'S COMMON FOR A CAR TO USE 5 QUARTS OF OIL BETWEEN OIL CHANGES ALWAYS HAD BEEN FULL ON PRE-CHECK BEFORE OIL CHANGES WHEN I ASK WHY THERE IS NO OIL LIGHT OR NOTHING ON THE KIA SERVICE SAID THEY HAVE AN OIL LIGHT BUT IT DOES NOT COME ON DUE TO OIL THEY ARE SAYING I RAN THE CAR OUT OF OIL I HAD STARTED HAVING MY OIL CHANGED USING SYNTHETIC OIL WHICH ARE ADVERTISED AT 10,000 MILES BETWEEN CHANGES ONE CHANGE WITH 7000 MILES THE NEXT PRE-CHANGE WAS 9000 ALWAYS HAVE BEEN FULL AT PRECHECK THEN ALL OF A SUDDEN THE ONES THAT USE 5 QUARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319638March 29, 2020
POWER TRAIN
WE ARE HAVING PROBLEMS WITH NOT BEING ABLE TO SHIFT OUT OF PARK AND SOMETIMES NOT BEING ABLE TO PUT THE CAR BACK INTO PARK. I HAVE 2 LIGHTS ON THAT SHOWED UP WHEN THIS STARTED. THE TRACTION CONTROL LIGHT AND THE DOWN HILNOT BEING ABLE TO SHIFT FROM PARK OR BACK INTO PARK DOESN'T HAPPEN ALL THE TIME WHEN IT DOES WE HAVE TO PUSH A KEY INTO THE LITTLE HOLE BUY THE SHIFTER TO OVERRIDE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319333March 26, 2020
UNKNOWN OR OTHER
MY MOO ROOF SHATTERED FOR THE SECOND TIME IN 5 YEARS. NOTHING HIT IT, IT WAS PARKED THE FIRST TIME AND WE JUST HAPPENED TO BE STANDING NEXT TO IT AND HEARD IT START TO SHATTER, YESTERDAY I GOT IN IT AFTER IT WAS PARKED IN MY GARAGE STARTED TO DRIVE AND HEARD THIS POP/ CRACKLING SOUND AND IT HAPPENED AGAIN! THIS CAN'T BE BAD LUCK TWICE IN A ROW LIKE THIS. I DID NOTHING TO IT, WAS NOT HIT BY ANYTHING AND NOW AGAIN, SHATTERED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318903March 21, 2020
ENGINE
MY ENGINE STARTED BLOWING SMOKE WHEN DRIVING OUT WITH MY FAMILY. I TOOK IT TO KIA DEALERSHIP AND THEY SAID THAT BOTH THE FRONT TIMING COVER AND THE OIL PAN GASKET HAD A LEAK AND THAT THEY NEEDED TO BE REPLACED. MY CAR HAD AN ENGINE RECALL DONE BY THEM ON WHICH DURING MANUFACTURING THERE WERE METALS SHARDS THAT SPREAD THROUGH THE ENGINE. I ALSO READ THIS ENGINE (THETA 2) WAS INVOLVED IN CASES WERE THE ENGINE CAUGHT ON FIRE FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN AND THEIR ENGINES SHOULD BE WARRANTIED FOR A LONGER TIME. I'M ATTACHING THE INVOICE FOR THE REPAIRS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318775March 20, 2020
AIR BAGS
TL* THE CONTACT CALLED ON BEHALF OF HER STEP-SON WHOM WAS A PASSENGER IN A 2008 KIA SORENTO. THE CONTACT STATED THAT HER STEP- SON PASSED AWAY AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT PER THE POLICE REPORT THE DRIVER WAS DRIVING AT APPROXIMATELY 55 MPH WHEN HE LOSS CONTROL OF THE VEHICLE, CROSSING INTO ON-COMING TRAFFIC, COLLIDING HEAD ON INTO THE DRIVER SIDE OF THE OTHER VEHICLE. THE CONTACT STATED THAT THE FRONTAL DRIVER SIDE AR BAG DEPLOYED HOWEVER, THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE DRIVER SUSTAINED A BROKEN FOOT THAT REQUIRED MEDICAL ATTENTION HOWEVER, THE FRONT SEAT PASSENGER SUSTAINED FATAL INJURIES. THE MANUFACTURER WAS NOT CONTACTED BY THE CONTACT'S FAMILY. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. *LN*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11318714March 19, 2020
ENGINE
ENGINE STARTED MAKING A KNOCKING NOISE UPON ACCELERATION AND AT INITIAL STARTUP. ENGINE HAS ONLY 53,000 MILES ON IT. I DROVE THE VEHICLE HOME, PARKED IT AND IMMEDIATELY MADE AN APPOINTMENT WITH THE LOCAL DEALER TO DIAGNOSE THE PROBLEM. I WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER (LESS THAN 5 MILES). AFTER MUCH RUNAROUND AND LITTLE EXPLANATION, KIA IS TELLING ME THAT THE ENGINE NEEDS REPLACED DUE TO SLUDGE (SOMETHING I HAVE VERIFIED WITH INDEPENDENT MECHANICS IS VERY UNLIKELY WITH A 5 YEAR OLD VEHICLE AND REASONABLY LOW MILEAGE). THE OIL AT TIME OF DROP OFF WAS VERIFIED TO BE CLEAN AND FULL PER THE KIA TECHNICIAN. I PROVIDED KIA WITH RECORDS PER THE WARRANTY AGREEMENT AND THEY ARE DENYING MY CLAIM FOR REPLACEMENT. EVERY EXCUSE FOR DENIAL HAS INCLUDED ADDITIONAL TERMS NOT OUTLINED IN THE WRITTEN WARRANTY AGREEMENT (RECEIPTS THAT INCLUDE MINUTE DETAILS OR THE EXCUSE THAT 'DATES DON'T MATCH' WHEN I HAVEN'T PROVIDED ANY DATES NOR IS ANY REQUIRED SERVICE BASED ON TIME (ONLY MILEAGE)). THE VEHICLE IS STILL UNDER THE BUMPER TO BUMPER WARRANTY (5 YEARS/60,000 MILE) AND POWERTRAIN WARRANTY (10 YEARS/100,000 MILE). MANY OTHER VEHICLES OF THE SAME YEAR HAVE HAD SIMILAR ISSUES, YET KIA IS REFUSING TO ACKNOWLEDGE THE PROBLEM OR EXPAND PREVIOUS RECALLS FOR THE SAME MODEL AND ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318207March 16, 2020
STEERING
STEERING HAS A "NOTCHY" OR "STICKY" FEEL AT HIGHWAY SPEEDS ESPECIALLY WHEN STEERING FROM RIGHT TO LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318337March 16, 2020
ENGINE
I BOUGHT 2014 KIA SORRENTO WITH 93,000 ON IT HAD OIL CHANGE TO FULL MAX LIFE SYNTHETIC API OIL AND OIL FILTER CHANGE TO FULL SYNTHETIC FILTER AT 97,389 .THEN GOT TO AND OIL GOOD FOR 7,500 MILES. ENGINE WENT OUT AT 102,500. AND NORMAL DRIVING ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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