Jeep Liberty Complaints

8,882 consumer complaints on file.

#11122589August 29, 2018
STRUCTURE:BODY:ROOF AND PILLARS
2010 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO ROOF REPAIRS. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123257August 29, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LITHIA CHRYSLER JEEP DODGE OF ROSEBURG (1600 NE AIRPORT RD, ROSEBURG, OR 97470, (541) 378-4945 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122945August 28, 2018
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWNE CHRYSLER JEEP DODGE RAM (5130 CAMP RD, HAMBURG, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123004August 28, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SECURITY HORN WILL GO OFF FOR NO REASON AND IF YOU PLACE THE KEY IN THE IGNITION THAT WONT STOP IT. I HAVE READ SEVERAL REVIEWS AND OTHER HAVE HAD THIS PROBLEM. IT COST ME $380.00 TO GET A NEW KEY FOB AND THE RESET THE COMPUTER SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122095August 24, 2018
SERVICE BRAKES, STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AND MAKING TURNS, THE STEERING WHEEL MADE A LOUD GRINDING NOISE. THE NOISE WAS ALSO HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWN CHRYSLER DODGE JEEP RAM GREENSBORO AT (336) 790-9850 (LOCATED AT 3710 W WENDOVER AVE, GREENSBORO, NC 27407) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122222August 24, 2018
SUSPENSION
NHTSA 18V-278 REPLACES ONLY TRAILING ARMS. WHAT ABOUT WORN BOLTS? DEALER REINSTALLS USED HARDWARE TO SAVE MONEY ($20-25 FOR NEW BOLTS AT LOCAL HARDWARE STORE, 1-2 HRS TO INSTALL IN DRIVEWAY BY OWNER. 6 HOURS ESTIMATED BY DEALER AT $127.00 AN HOUR NOT INCLUDING HARDWARE. ACCORDING TO DEALER, NEW HARDWARE IS NOT INCLUDED WITH THIS RECALL. THIS DEALER WILL NOT ACCEPT ANY RECALL APPOINTMENTS AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121880August 23, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE PASSENGER AND DRIVER SIDE SEAT BELTS WOULD NOT LOCK INTO THE BUCKLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 223,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121932August 23, 2018
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE ATTEMPTING TO ACCELERATE TO 70 MPH, THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WOULD ROLL OVER. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR LOWER CONTROL ARM WAS CORRODED AND NEEDED TO BE REPLACED. COURTESY CHRYSLER DODGE JEEP RAM (1890 DOGWOOD DR SE, CONYERS, GA 30013, (678) 210-2489) STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121184August 21, 2018
AIR BAGS, STRUCTURE:BODY
I WAS ON MAJOR INTERSTATE IN BIRMINGHAM ALA. CAR ACCIDENT I WAS HIT ON LEFT SIDE AND MY AIR BAGS DID NOT DEPLOY. AND MY CAR ROLLED . I HAD A CALL BACK ON MY HEAD RESTRAINTS .?
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11121320August 21, 2018
SUSPENSION
I CONTACTED SOUTH POINT DODGE IN AUSTIN, TX 2 MONTHS AGO ABOUT REPLACING THE REAR CONTROL ARMS DUE TO A RECALL. THEY SCHEDULED AN APPOINTMENT FOR THEM TO REPLACE THE PART. WHEN I ARRIVED, THEY TOLD ME NO ONE HAD ORDERED THE PART AND THAT THEY COULD NOT PROVIDE SERVICE. I CONFIRMED WITH THE MANAGER THAT THEY WOULD ORDER THE PART AND CALL ME BACK WHEN THEY COULD REPLACE IT. I HAVE NOT HEARD BACK IN 2 MONTHS. I CALLED TODAY AND THEY HAVE NOT ORDERED THE PART. I ASKED THEM AGAIN TO ORDER THE PART, BUT NOW THEY ARE ON BACKORDER. I AM CONCERNED THE REAR CONTROL ARM WILL FAIL WHILE I AM DRIVING. I HAVE DONE EVERYTHING I CAN TO GET IT REPLACED, BUT THE DEALERSHIP IS NOT PUTTING ANY IMPORTANCE ON THE RECALL. HERE IS THEIR CONTACT INFORMATION: 5210 S IH 35 FRONTAGE RD, AUSTIN, TX 78745 (512) 443-9333
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121041August 20, 2018
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY AT 70 MPH, STRAIGHT, FLAT ROAD AND THE CRUISE CONTROL WAS SET AND THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN AND I WAS UNABLE TO DE-ACTIVATE THE CRUISE CONTROL WITH THE BUTTONS AND IT TOOK 2 ATTEMPTS APPLYING THE BRAKE BEFORE IT DISENGAGED. THIS HAS HAPPENED TWICE, APPROX A MONTH APART WHEN I DECIDED TO TRY AND USE THE CC AGAIN. THIS IS A VERY DISHEARTENING SITUATIOIN TO BE IN AND EVEN WORSE WHEN YOU HAVE OUR CHILD IN THE CAR AS I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121095August 20, 2018
FUEL SYSTEM, GASOLINE, STRUCTURE, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT TOOK THE VEHICLE TO CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89TH ST, SCOTTSDALE, AZ 85251, (480) 424-3559) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 18V278000 (SUSPENSION). AFTER THE VEHICLE WAS INSPECTED BY THE DEALER, THE CONTACT WAS PROMISED A CALL BACK. THE CONTACT STATED THAT HIS CALLS HAD NOT BEEN RETURNED IN OVER THREE WEEKS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120806August 18, 2018
SUSPENSION
THIS CONCERNS RECALL U38?NHTSA 18V-278 THAT SAYS FCA WILL REPLACE BOTH REAR LOWER CONTROL ARMS. DOES NOT SEEM TO BE THAT STRAIGHT FORWARD. THE ATTACHED FILE IS THE EMAIL RECEIVED FROM FCA AND MY ORIGINAL QUESTIONS POSTED TO THEM. I DO NOT HAVE A COPY, BUT I REPLIED TO FCA EMAIL ASKING WHOSE RECALL IS IT, FCA OR THEIR DEALERS? THEY DID NOT ADDRESS WHY DIFFERENT DEALERS ARE GIVING DIFFERENT INFOMATION. I ALSO ASKED WHAT IS THE DEALER GOING TO INSPECT AS IT APPEARS THAT THE ARMS ARE CORRODING FROM THE INSIDE OUT. ACCORDING TO THE RECALL PAPER WORK, FCA SAYS THE ARMS MUST BE REPLACED. WHY SHOULD I BE REQUIRED TO DO TWO DEALER VISITS BECAUSE THE DEALER WANTS IT THAT WAY. FCA IS NOT TAKING OWNERSHIP OF THE RECALL AND IS ALLOWING DIFFERENT DEALERS TO TREAT CUSTOMERS IN VERY DIFFERENT WAYS, WHICH AMOUNTS TO NO ONE IS HOOERING THE RECALL AS PRINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120840August 18, 2018
AIR BAGS
TAKARA RECALL, BELIEVE AIR BAGS DIDNT DEPLOY IN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11120737August 17, 2018
SUSPENSION
WHILE TURNING LEFT IN A PARKING LOT AT A LOW RATE OF SPEED THE PASSENGER SIDE LOWER BALL JOINT FAILED AND CAME APART. THE WHEEL PIVOTED OUT FROM THE VEHICLE DROPPING THAT CORNER TO THE GROUND. THE VEHICLE WAS TOWED TO MY SERVICE PROVIDER AND UPON INSPECTION THE OTHER BALL JOINT WAS FOUND TO BE CRACK AND REQUIRING REPLACEMENT AS WELL. THIS VEHICLE HAS HAD REGULAR MAINTENANCE PREFORMED BY DEALERS OVER ITS LIFE. THE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11120384August 16, 2018
UNKNOWN OR OTHER
THE NHTSA REQUIRED JEEP TO ISSUE A RECALL ON FRACTURED REAR CONTROL ARMS THAT COULD CAUSE REDUCED VEHICLE CONTROL AND CAUSE A CRASH. I HAVE BEEN TRYING SINCE JULY 11 TO SCHEDULE MY VEHICLE FOR REPAIR WITH FRIENDSHIP JEEP IN BRISTOL, TN. THEY SAY THEY CANNOT GET THE PARTS BECAUSE JEEP IS ONLY ALLOWING THEM TO ORDER 4-5 AT A TIME AND THEN THEY BACK ORDER THEM. WHEN I CALLED THE RECALL ASSISTANCE CENTER, THEY ARE SAYING MOPAR HAS THEM ON NATIONAL BACK ORDER. IT SEEMS NEITHER JEEP OR MOPAR CARE MUCH ABOUT DRIVER SAFETY. HOW ARE CONSUMERS SUPPOSED TO GET THEIR RECALLED VEHICLES REPAIRED WHEN PARTS AREN'T AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120039August 15, 2018
STRUCTURE:BODY, STEERING, SUSPENSION
"TAKATA RECALL" PULLS HARD TO RIGHT AND LEFT STEERING IS LOOSE HARD TO KEEP ON ROAD BAD BALL JOINTS AND STEERING RACK ALL HAVING TO DO WITH STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120054August 15, 2018
STEERING, SUSPENSION, EXTERIOR LIGHTING
"TAKATA RECALL" I DON'T UNDERSTAND WHY MY JEEP LIBERTY HAS ALL RECALL PROBLEMS YET NHTSA SAYS NOT FOR MY VIN #
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120114August 15, 2018
AIR BAGS, UNKNOWN OR OTHER, SERVICE BRAKES
ON 8-15-2018, I (DRIVER/OWNER OF A 2003 JEEP LIBERTY SPORT) WAS LEAVING MY PARKING SPOT AT A CONVENIENCE STORE. WHEN I PUT THE VEHICLE IN REVERSE, IT IMMEDIATELY STARTED SPEEDING BACKWARDS. WHEN I APPLIED THE BRAKES WITH ALL THE FORCE I COULD MUSTER, IT FAILED TO STOP THE VEHICLE. THE TIRES WERE SQUEALING & BLACK TIRE MARKS WERE LEFT ON THE PAVEMENT. MY VEHICLE STOPPED WHEN I SLAMMED INTO THE FRONT END OF A PARKED CAR WHICH WAS NEXT TO A GAS PUMP WITH THE DRIVER INSIDE. FORTUNATELY NOBODY WAS HURT. NO POLICE REPORT WAS FILED BUT MY INSURANCE COMPANY WAS CALLED IMMEDIATELY TO REPORT IT. "TAKATA RECALL" I WENT TO THE LOCAL JEEP DEALERSHIP (BLUEBONNET JEEP IN NEW BRAUNFELS,TX.) WITH THE RECALL NOTICE IN HAND. THE EMPLOYEE IN THE DRIVE-UP SERVICE LANE CALLED THE OFFICE TO VERIFY IF PART WAS IN STOCK. IT WAS NOT. SHE MADE AN APPOINTMENT FOR 2 WEEKS FROM THAT DATE. I RETURNED WITH MY VEHICLE ON MY SCHEDULED APPOINTMENT DATE & WAS NOTIFIED BY A DIFFERENT EMPLOYEE THAT PART(S) WERE STILL NOT AVAILABLE & WAS TOLD THAT AN INDIVIDUAL NEEDED TO INSPECT MY VEHICLE FIRST BUT HE DIDN'T KNOW WHEN THE INSPECTOR WOULD BE AVAILABLE TO DO IT. I TOLD THAT EMPLOYEE THAT THEY WEREN'T SERIOUS ABOUT REPLACING THE PART(S) NEEDED. SO I GOT BACK IN MY CAR & DROVE HOME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11120098August 15, 2018
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). WHILE DRIVING 50 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED BRUISES AND THE PASSENGER SUSTAINED BACK INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT COLUMBUS, 3000 N LAKE PKWY STE 100, COLUMBUS, GA (706) 522-2116) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. **TR CONSUMER STATED I WAS DRIVING ON THE HIGHWAY AND ALL AT ONCE THE VEHICLE VEERED TO THE RIGHT AND HIT A GUARDRAIL, IT WAS NO LIGHT THAT CAME ON OR ANYTHING. I GOT SOME BRUSIES AND PASSENGER BACK INJURIES BUT ONE DIDN'T GO TO THE ER. CONSUMER TOOK THE JEEP DEALERSHIP AND HAD THE JEEP INSPECTED IT WAS NOT THE SUSPENSION. FROM JULY TO NOW THE PARTS HAVE NOT BEEN ORDER AND I DON'T NEED THEM NOW BECAUSE THE JEEP IS NOT FIXABLE. THE AIRBAGS DID NOT DEPLOY. UPDATED 10/26/18*JB *TT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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