Jeep Liberty Complaints

8,882 consumer complaints on file.

#10547070October 7, 2013
FUEL SYSTEM, GASOLINE
FUEL GUSHES OUT OF TANK WHEN FILLING, SPLASHING GAS ALL OVER OPERATOR, VEHICLE, AND GROUND. A LOT OF GAS SPLASHES, ENOUGH TO BE VERY DANGEROUS. EVEN NOT IGNITED GAS ON THE GROUND CAN BE SLIPPERY AND CAUSE A FALL. THIS IS EXTREMELY UNSAFE, A FIRE AND EXPLOSION HAZARD, UNHEALTHY, AN ENVIRONMENTAL HAZARD AND A WASTE OF VALUABLE RESOURCES. THERE IS NO WAY TO AVOID THE OCCURRENCE AS IT IS NOT RELATED TO THE SPEED OF FILLING OR WHETHER OR NOT YOU HAVE THE NOZZLE HANDLE LOCKED (MOST STATIONS HERE HAVE REMOVED THE LOCKS ANYWAY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547101October 7, 2013
AIR BAGS, SEAT BELTS
I HAVE RECEIVED THREE NOTICES REGARDING RECALL ON THE ORC MODULE FOR JEEP LIBERTY 2002 AND 2003. EACH TIME NOTICE HAD BEEN RECEIVED I ATTEMPTED TO SCHEDULE SERVICE APPOINTMENT TO HAVE THIS ISSUE RECTIFIED. EACH TIME WAS TOLD THERE WAS A BACK LOG BECAUSE OF NUMBER OF RECALLS AND COULDN'T GIVE ME WHEN THIS PART COULD BE REPLACED. NEEDLESS TO SAY IM RECEIVING ANOTHER NOTICE STATING THE SERIOUSNESS OF THIS MATTER BUT NO INDICATION WHEN PART WILL BE AVAILABLE. I DRIVE EVERYDAY AND MY SAFETY IS AT RISK AS AND IT IS NOW OVER A YEAR WITH NO RESOLVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547102October 7, 2013
STEERING
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH UP A CURVY ROAD, THE CONTACT DEPRESSED THE BRAKES GENTLY TO MAKE A TURN AND LOST CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SWERVED OFF THE ROADWAY AND CRASHED INTO A TREE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 190,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10547112October 7, 2013
STRUCTURE:BODY
THERE IS GROWING RUST ON THE BACK OF THE VEHICLE, ON THE ROOF PANEL, JUST ABOVE THE TAILGATE WINDOW, ON THE DRIVER SIDE. IT STARTED UNDER THE GLASS, INSIDE A WELD POINT. EVERY BODY SHOP EXPERT I HAVE EVERY TAKEN IT TO SAYS THE SAME THING: THIS WAS A BAD WELD AND WATER WAS ALLOWED TO GET IN THERE AND UNDER THE PAINT. IT STARTED WITH A TINY BUMP YEARS AGO AND IS NOW THE SIZE OF MY HAND AND GROWING. MY CONCERN IS I HAVE SEEN THIS ON AT LEAST FOUR OTHER LIBERTY JEEPS. A POST ON JEEP'S FACEBOOK PAGE ALSO TURNED UP A FEW PEOPLE WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547135October 7, 2013
AIR BAGS
THIS IS MY SECOND COMPLAINT REGARDING THE RECALL ON MY JEEP LIBERTY 2003. THE AIRBAG LIGHT STARTED COMING ON WHILE I WAS DRIVING. IT WOULD LATER GO OFF. SOMETIMES IT COMES ON WHILE DRIVING AT A STEADY SPEED. OTHER TIMES IT COMES ON WHILE THE VEHICLE IS STOPPED AT A LIGHT. BRAKING DOES NOT SEEM TO HAVE AN IMPACT ON IT. I FIRST REPORTED THIS TO THE DEALER IN NOVEMBER 2012. THEY SAID NOT TO WORRY. I RECEIVED THE FIRST RECALL NOTICE IN MARCH 2013 AND A SECOND ONE ARRIVED THE FIRST WEEK OF OCTOBER 2013. TO DATE I HAVE MADE MULTIPLE PHONE CALLS TO THE LOCAL JEEP DEALER SERVICE DEPARTMENT AS WELL AS 3 VISITS. AT ONE VISIT THEY FINALLY ACTUALLY LOOKED AT THE CAR AND CONFIRMED IT NEEDS TO BE FIXED. TODAY I SPOKE WITH THE CHRYSLER RECALL GROUP ASSISTANCE 800 NUMBER. FIRST THEY AGREED TO HELP ME GET THE DEALER TO HONOR THE RECALL. HOWEVER, BY THE END OF THE CALL I WAS TOLD THAT CHRYSLER STILL DOES NOT HAVE THE PART NEEDED TO FIX MY VEHICLE. I WAS ALSO TOLD THAT CHRYSLER DOES NOT SEE THIS AS A HIGH RISK. NOW I AM CERTAIN THAT THERE ARE HIGHER RISKS OUT THERE AND I UNDERSTAND THAT CORPORATIONS "PLAY THE NUMBERS" WHEN THEY DECIDE WHAT TO DO. BUT IN THE LONG RUN, IF MY AIR BAG DEPLOYS UNEXPECTEDLY WHILE I AM DRIVING ON THE EXPRESSWAY AT 75 MPH I, MY PASSENGERS, AND SURROUNDING MOTORISTS ARE THE ONES WHO WILL PAY THE PRICE OF THIS DECISION. KEEP IN MIND THAT IT HAS ALREADY BEEN CONFIRMED BY THE LOCAL CHRYSLER SERVICE DEPARTMENT THAT MY AIR BAG IS DEFECTIVE. IT COULD DEPLOY WITHOUT WARNING AT ANY TIME THAT I AM DRIVING. IT IS NOT RELATED TO BRAKING, SPEED, DISTANCE TRAVELED, OR ANYTHING THAT I CAN PINPOINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546728October 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH THE FRONT DRIVERS SIDE WHEEL DETACHED FROM THE VEHICLE ONTO THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO INFORMED THAT THE BALL JOINT SEPARATED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE THE PART WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 126,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546730October 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT SHE WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546771October 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE EXHIBITED AN ABNORMAL BANGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE UPPER CONTROL ARM AND UPPER BALL JOINT SUFFERED FROM SEVERE CORROSION. THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO SEE IF THE VEHICLE COULD BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER AND THE DIAGNOSIS WAS CONFIRMED HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,329. ..UPDATED 12-05-13 *BF UPDATED 12/9/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546617October 3, 2013
SUSPENSION
CORRODED UPPER CONTROL ARM NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546642October 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS BEGAN TURNING THEMSELVES OFF AND ON WHILE CAR WAS DRIVING AT NIGHT ALONG HIGHWAY. AUDIBLE CLICKING HEARD EACH TIME THE LIGHTS WOULD CYCLE OFF OR ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546561October 2, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BLINK ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 102,000. UPDATED 12/04/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546576October 2, 2013
POWER TRAIN, STEERING, WHEELS
I GOT THIS VEHICLE ON SEP 2013 WHEN TOOK IT FRONT THE DEALER I NOTICED FRONT END VIBRATION,CALL FOR APPOINTMENT WHEN ARRIVE TO DEALERSHIP THEY SAID IT NEEDED NEW TIRES BOUGHT NEW TIRES AT LOCAL PEPBOYS,WHEN BACK WITH SAME PROBLEM,THEY THEN SAID AGAIN ARE THE TIRES WHEN THEY WERE NEW.THIS VIBRATION IS COMING FROM FRONT END IS VERY LOUD SOUNDS LIKE WHEEL BEARING THEY SAID THAT IS THE WAY THE CAR IS. ALIGNMENT WAS PERFORMED,STILL HAS VIBRATION NOW I NOTICE RIGHT FRONT TIRE IS WEARING ON OUT SIDE COULD BE THE CAMBER,NON OF THIS REPAIR WERE DONE AT DEALERSHIP EVEN UNDER WARRANTY I HAD TO PAID OUT MY POCKET I DON'T THINK IS RIGHT I AM DOING THE RESEARCH FOR THOSE LAZY MECHANICS ALIGNMENT WAS PERFORM AT PEPBOYS THEY SAID THE CAMBER ON RH TIRE CAN'T BE PERFORM CORRECTLY BECAUSE LOWER CONTROL ARM DOESN'T MOVE OUT NO MORE . NOW WHEN TURNING THE VEHICLE TO THE LEFT THE WHEELS SEEMS TO BE TOUCHING,SCRATCHING SOMETHING VERY HARD TOOK IT TO DEALERSHIP AGAIN AFTER SHOWING THAT I PERFORMED AND ALIGNMENT AND THEY DON'T KNOW WHAT IS CAUSING THIS I THINK IS UNSAFE BECAUSE WHEN I AM TURNING VEHICLE SEEMS TO SLOW DOWN OR SOMETHING IS HOLDING IT BACK I NOTICE THAT FRONT LEFT BRAKE HOSE IS RUBBING THE REAR OF SUSPENSION FORK AT BOTTOM OF CONTROL ARM WHEN TURNING LEFT THERE IS SIGNS OF WEAR ON BRAKE HOSE SAME IS HAPPENING ON RIGHT COULD BE EXCESSIVE TURNING RADIUS ON THIS JEEPS THAT IS WHY MAY BE CAUSING THIS RUBBING NOISE PUTTING STRESS ON CV AXLE OR BEARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546352October 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 AND AFTER THE REMEDY REPAIR WAS PERFORMED, THE MALFUNCTION PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 111,000. UPDATED 11/20/13*CN THE DEALER CLAIMED THEY FIXED THE AIR BAG ISSUE. HOWEVER, THE LIGHT WAS STILL ON, UPDATED 11/16/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546387October 1, 2013
AIR BAGS
I RECEIVED A RECALL FROM CHRYSLER BUT MY DEALER DO NOT RESPONDS TO MY REQUEST TO CHANGE THE DEFECT PART (OCR) OCCUPANT RESISTANT CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546146September 30, 2013
ENGINE
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT WAS DRIVING 10 MPH AND NOTICED THAT THE TEMPERATURE GAUGE WAS RISING. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE DEALER DISCOVERED THAT THE COOLING FAN MODULE HAD MELTED AND THE COOLING FAN ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED ABOUT THE INCIDENT. THE CONTACT STATED THAT THE COMPRESSOR, RADIATOR AND COOLING FAN ASSEMBLY ALL HAVE BEEN REPLACED NUMEROUS TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10546192September 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE SITTING AT A TRAFFIC STOP, THERE WAS A LOUD EXPLOSION AS THE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT WARRANT. THE CONTACT SUSTAINED A CONCUSSION AND SEVERE INJURIES TO THE LEFT SHOULDER, JAW, NECK , AND UPPER BACK AS A RESULT OF THE AIR BAG DEPLOYMENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT AN ELECTRICAL DEFECT HAD CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 48,000. UPDATED 12/4/13*CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10546303September 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 125,000. RETURNED BY USPS ON 11/14/2013. SECOND ATTEMPT ON 11-14-2013 FAILED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545990September 28, 2013
ENGINE
ENGINE OVERHEATED ON THE HIGHWAY MECHANIC SAID THAT THE JEEP HAD A BLOWN HEAD GASKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545995September 28, 2013
AIR BAGS
I RECEIVED A SAFETY RECALL FOR M35/NHTSA 12V-527 (AIRBAG SYSTEM RECALL) THE WEEK OF SEPT 23,2013. I CONTACTED FIRKINS CHRYSLER/JEEP MOTORS, BRADENTON, FLORIDA TO ASK FOR A SCHEDULED APPOINTMENT. THEY DID NOT HAVE THE PART AND I WAS TOLD TO WAIT UNTIL I RECEIVED A SECOND LETTER FROM CHRYSLER GROUP LLC LATER ON. THEY DID NOT OFFER TO ORDER THE PARTS NOR DID THEY GIVE ME ANY SATISFACTION. I IMMEDIATELY CONTACTED SUNSET DODGE CHRYSLER JEEP MOTORS IN SARASOTA, FLORIDA FOR ASSISTANCE WITH THIS AIRBAG MATTER. I WAS GREETING PLEASANTLY AND ASKED WHEN I WANTED TO SCHEDULE AN APPOINTMENT. I TOOK MY JEEP IN FOR REPAIR ON FRIDAY SEPT 27, 2013 AND THE SERVICE WAS COMPLETED IN ONE HOUR. I WAS VERY SATISFIED AND PLEASED WITH THE COURTEOUS SERVICE. I DOUBT THAT I WILL CALL FIRKINS MOTORS IF I EVER NEED SERVICE ON MY JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546018September 28, 2013
FUEL SYSTEM, GASOLINE
I AM ASKING FOR HELP IN GETTING MY 2006 JEEP LIBERTY SAFETY DEFECT TAKEN CARE OF BY THE LOCAL DEALER. IT IS A KNOWN FACT THAT THE TANK LOCATION ON THIS TYPE VEHICLE IS DANGEROUS IF CAR IS HIT FROM BEHIND. I HAVE TRIED CALLING AND WRITING TO PERKINS CHRYSLER WITHOUT ANY RESPONSE TO DATE. I FEEL THAT CORPORATE GREED IS TRUMPING MY SAFETY. CAN YOU OFFER ANY HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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