Jeep Liberty Complaints

8,882 consumer complaints on file.

#10550092October 30, 2013
AIR BAGS
DURING THIS MORNING OCTOBER 30, 2013 (7:00 AM) I ATTENDED THE MEETING WITH[XXX], ADVISOR OF RIO PIEDRAS AUTO GROUP IN RELATION TO SAFETY RECALL M35/NHTSA 12V-527 OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT. I COULD NOT RESOLVE MY SITUATION BECAUSE [XXX] TOLD ME THAT THE CAR WOULD BE READY IN TWO DAYS. SHE SAID THAT THERE ARE OTHER CARS TO DIAGNOSIS. UNFORTUNATELY, I DON'T HAVE ANOTHER VEHICLE. SHE SAID THAT THEY HAVE A SERVICE TO TAKE ME TO MY HOUSE AT 8:00 AM. I DID NOT ACCEPT THE PROPOSAL BECAUSE I HAD A DOCTOR'S APPOINTMENT TODAY, TOMORROW WITH MY MOTHER WHO IS A CANCER PATIENT, AND OTHER APPOINTMENTS ON FRIDAY. SHE SAID ME THAT I NEED TO CALL AFTER 9:00 AM FOR ANOTHER APPOINTMENT, AND THAT THEY WERE FROM NOVEMBER 6. ON YOUR DOCUMENT YOU WROTE "THE WORK WILL TAKE ABOUT ONE HOUR TO COMPLETE. HOWEVER, ADDITIONAL TIME MAY BE NECESSARY DEPENDING ON SERVICE". I UNDERSTAND THAT. AS ADDITIONAL TIME... MAYBE 3, 4 OR 5 HOURS..., BUT TWO DAYS???? IT'S RIDICULOUS! I HOPE YOUR ATTENTION TO THIS COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550182October 29, 2013
ENGINE
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO ENGINE LIGHT CAME BACK ON AFTER CONSUMER WAS INFORMED THAT REPAIR WORK HAD BEEN COMPLETED. *SMD THE DEALER INFORMED THE CONSUMER, THE ENGINE LIGHT ILLUMINATING AGAIN, WAS DUE TO ANOTHER PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550184October 29, 2013
AIR BAGS
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A L/F AND R/F IMPACT SENSOR AND ORC SENSOR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE AND THEY NEEDED TO BE ORDERED. THE DEALER INFORMED THE CONSUMER THE PARTS WERE NOT COVERED UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549972October 29, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
AC COMPRESSOR HAD TO BE REPLACED I DID NOT KNOW THERE WAS A RECALL ON IT.. ALSO THE COMPUTER WENT ON IT AND THAT WAS REPAIRED ON 10/11/13... I WAS TOLD THE SPARK PLUGS WERE WRONG. I HAVE NEVER HAD A TUNE UP OR MY SPARK PLUGS CHANGED! UNLESS THE WRONG ONES WERE IN THERE WHEN I BOUGHT THIS BRAND NEW IN SEPTEMBER OF 2006. OR POSSIBLY THE CHRYSLER DEALERSHIP DID IT TO GET A REPAIR. SAFFORD IN SPRINGFIELD VA. I WILL NOT STOP PERUSING THIS UNTIL I HAVE ANSWERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549971October 29, 2013
STEERING
CAR WAS DISABLED DUE TO DEFECTIVE TAB INSIDE STEERING COLUMN. PART WAS REPLACED IN 2010, COSTING $600 TO REPAIR. HAPPENED AGAIN 10/25/13 COSTING OVER $1,000 TO REPAIR. THIS IS A DEFECTIVE PART THAT SHOULD BE RECALLED. THIS PART CANNOT BE MAINTAINED AND IS NOT SUBJECT TO NORMAL WEAR AND TEAR. THIS IS A SAFETY ISSUE BECAUSE THIS PART BREAKS OFTEN AND WILL DISABLE A VEHICLE, LEAVING A FAMILY STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550009October 29, 2013
SERVICE BRAKES, ENGINE
REAR AXLE SEALS LEAKING REPLACED SEALS, BEARINGS, AND BRAKES ON BOTH SIDES. ENGINE STARTED USING EXCESSIVE OIL, SOMETIME UP TO 2-3 QUARTS LOW, NO SMOKE OR LEAKS DETECTED. ALL THE POWER WINDOWS STARTED MALFUNCTIONING ONE BY ONE, WOULD NOT GO BACK UP, STILL WORKING ISSUE. REAR WIPER DOES NOT WORK. HAD TO REPLACE REAR BRAKE LIGHT UNITS TWICE DUE TO SHORTS IN WIRING. REPLACE PLASTIC RADIATOR AND ELECTRIC COOLING FAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549840October 28, 2013
AIR BAGS, ELECTRICAL SYSTEM
LAST WEEK THE AIRBAG WARNING LIGHT STAYED ON. I CALLED THE DEALERSHIP AND MADE AN APPOINTMENT. ON 28 OCT, THE DEALER STATED THAT THERE WAS A RECALL TO FIX THE OCCUPANT RESTRAINT MODULE; HOWEVER, THERE WAS NO PART AVAILABLE TO FIX IT. I WENT ONLINE AND RESEARCHED N38 RECALL. IT SEEMS THAT THIS WAS RELEASED ON JULY 2ND (BOUGHT THE CAR JULY 5), AND ACCORDING TO CHRYSLER RECALL WOULD START IN AUGUST. I NEVER RECEIVE ANY NOTIFICATION ABOUT THIS RECALL. IT IS NOW OCT AND SO FAR THERE ARE NO PARTS TO FIX THIS ISSUE. I CAN BE REAR ENDED AND AIRBAG WOULD NOT DEPLOY DUE TO THIS ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549690October 27, 2013
ENGINE AND ENGINE COOLING
AIR CONDITIONER WAS BLOWING WARM AIR. IT HAPPEN IN JUNE 2013 AND AUG 24, 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549651October 26, 2013
VISIBILITY/WIPER, ELECTRICAL SYSTEM
THE WINDOW MOTOR REGULATORS FAIL EXTREMELY OFTEN--ON AVERAGE, ONE FAILS EVERY 6 MONTHS. THIS SOMETIMES HAPPENS WHILE DRIVING, AND THE WINDOW CRASHES DOWN INTO THE DOOR. IT IS EXTREMELY DISTRACTING TO HEAR THE WINDOW FALL WHILE YOU ARE DRIVING, THE SUDDEN THUD COULD DISTRACT THE DRIVER ENOUGH TO CAUSE A CRASH, AND ANY CHILDREN OR PETS IN THE CAR ARE NOT ONLY EXPOSED TO THE ELEMENTS, BUT ARE AT RISK OF FALLING OUT OF THE VEHICLE. OTHER TIMES, THE WINDOW FALLS WHILE THE CAR IS PARKED AND THE CAR IS OPEN FOR THE WORLD TO ENTER. I HAVE SPENT THOUSANDS OF DOLLARS ON WINDOW MOTOR REGULATORS FOR THIS VEHICLE. I PURCHASED IT USED IN FEBRUARY 2009, THE FIRST WINDOW MOTOR REGULATOR FAILED LESS THAN 90 DAYS LATER AND ONE HAS FAILED EVERY 6 MONTHS SINCE. CHRYSLER REFUSES TO ACKNOWLEDGE MY REQUESTS OR RECTIFY THE SITUATION, DESPITE A DOZEN MECHANICS HAVING TOLD ME THAT THIS IS A KNOWN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549504October 25, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON OCTOBER 17, 2013 THE LEFT REAR WINDOW DECIDED TO DROP DOWN.I WAS FORTUNATE ENOUGH THAT THE WINDOW DID NOT FALL COMPLETELY INTO THE DOOR SPACE.I WAS ABLE TO PULL THE WINDOW UP AND FOR SAFETY MEASURES, I TAPED THE WINDOW UP. THE MOTOR STILL RUNS WHEN TRYING TO RAISE THE WINDOW BUT NOTHING HAPPENS IN RAISING THE WINDOW.I FOUND THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THE WINDOW REGULATORS. IN 2007 CHRYSLER DID AN EXTENDED WARRANTY FOR 7 YEARS AND UNLIMITED MILES BUT I AM TOLD THERE IS NO HELP WITH THE 2003 MODELS ALTHOUGH THERE ARE MANY COMPLAINTS OF THE SAME PROBLEM.. THIS IS OBVIOUSLY A PROBLEM THAT HAS PLAGUED THE JEEP LIBERTY FOR QUITE SOME TIME AND I DO NOT UNDERSTAND WHY CHRYSLER WOULD NOT TAKE CARE OF IT. I DO NOT HAVE THE $335.00 TO REPAIR THIS AND WINTERTIME IS ALREADY HERE. I AM TRYING TO DO RESEARCH ON THE PROBLEM BUT IT IS HARD TO FIGHT FOR THE REPAIR WHEN CHRYSLER KEEPS TELLING ME MY VEHICLE IS NOT COVERED. I FOUND A CLASS ACTION LAWSUIT ABOUT THE PROBLEM AND IT SEEMS LIKE IT WAS ON BEHALF OF JEEP OWNERS NATIONWIDE BUT WILL PROBABLY HAVE TO SEARCH MORE INFORMATION ON THE OUTCOME OF IT: [XXX] V. CHRYSLER GROUP, LLC, CLASS ACTION CASE NO. [XXX] BLM) THE CHRYSLER JEEP LIBERTY DOOR AND/OR WINDOW REGULATOR CLASS ACTION LAWSUIT COMPLAINT IS REPORTEDLY BROUGHT ON BEHALF OF THE FOLLOWING PUTATIVE CLASSES OF PERSONS, UNLESS OTHERWISE EXCLUDED: DURING THE FULLEST PERIOD ALLOWED BY LAW, ALL PERSONS AND ENTITIES NATIONWIDE THAT PURCHASED OR LEASED A COVERED VEHICLE MANUFACTURED BY CHRYSLER. COVERED VEHICLE IS DEFINED TO INCLUDE MODEL YEAR 2002 THROUGH 2007 JEEP LIBERTY VEHICLES. (??THE NATIONWIDE CLASS??) IT IS CERTAINLY NOT A COMFORTABLE FEELING KNOWING THAT AT ANYTIME IF THE TAPE LETS LOOSE, THIS WINDOW CAN FALL INTO THE DOOR, BREAK INTO THE VEHICLE...UNKNOWN INJURIES CAN OCCUR. I WILL KEEP SEARCHING FOR ANSWERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549405October 24, 2013
AIR BAGS
TL- THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. ALSO, THE CONTACT MENTIONED THAT THE DEALER STATED THAT THE PARTS WERE ON BACK ORDER. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE OCTOBER OF 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 72,107. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549198October 23, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 70,000. UPDTATED 3/5/14*CN THE DEALER FIXED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549217October 23, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THE AIR BAG WARNING ILLUMINATION WAS NOT RELATED TO THE RECALL SERVICE. THE AIR BAG WARNING LIGHT FAILURE WAS RELATED TO THE COMPUTER SENSOR, WHICH HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 87,309.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548913October 22, 2013
SUSPENSION
I HAD THE 2012 LOWER CONTROL ARM RECALL REPAIR DONE, NOW I HAD CORRODED UPPER ARM REPAIR NEEDED BUT CHRYSLER WILL NOT ASSIST WITH THE COST OF REPAIR EVEN THOUGH ITS THE SAME TYPE OF PROBLEM IN THE SAME AREA AS THE RECALL. ALSO, I NOW HAVE TO GET THE ENTIRE REAR END SUSPENSION REPLACED. JEEP CLEARLY NEEDS TO RECALL THESE VEHICLES OR ASSIST US SOMEHOW IN STATES THAT USE ROAD SALT, AS THEY HAVE SOLD US SUBPAR VEHICLES WITH HUGE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548914October 22, 2013
AIR BAGS, ELECTRICAL SYSTEM
ON 3/29/13 THE AIRBAG LIGHT CAME ON THE DASHBOARD AND I TOOK IT TO THE DEALERSHIP RECEIVED A LONER AND THEY CALLED ME THE NEXT DAY SAYING THE CAR WAS FIXED. THEY CONDUCTED: 1) MULTI-POINT INSPECTION, 2) REPLACED THE ORC MODULE, STATED 3) THAT THERE WAS IN FACT AN ELECTRICAL ISSUE WHICH WAS AN INTERNAL FAILURE IN THE VEHICLE. NHTSA HAS NOW FORCED THE MANUFACTURER TO ISSUE A RECALL AND IN THE NOTICE, ALL THE NOTICE STATES AS A REMEDY IS REPETITIVE OF THE WORK THE WORK DONE ON THE VEHICLE IN MARCH. IN ADDITION, IF THE MANUFACTURER DOES NOT HAVE THE PARTS AS STATED IN THE NOTICE, HOW COULD THEY HAVE FIXED THE PROBLEM IN MARCH THEN? MY VEHICLE IS DEFECTIVE AND NO ONE HAS COME FORWARD TO REASSURE ME THAT UPON COLLISION THE AIRBAGS WILL DEPLOY AND THERE WON'T BE ANY SUCH MECHANICAL FAILURE AS STATED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548941October 22, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND MADE AN APPOINTMENT TO HAVE THE RECALL SERVICE PERFORMED. THE VEHICLE WAS SERVICED PER THE RECALL. THE CONTACT ALSO REFERENCED A MANUFACTURER'S RECALL FOR THE BALL JOINTS. THE DEALER WAS CONTACTED AND AN APPOINTMENT WAS SECURED TO HAVE THE MANUFACTURER'S RECALL PERFORMED ON THE VEHICLE. THE DEALER ORDERED THE PART NEEDED TO COMPLETE THE RECALL SERVICE HOWEVER, WHEN THE CONTACT ARRIVED FOR THE SERVICE HE WAS ADVISED THAT THE BALL JOINT WAS USED ON ANOTHER VEHICLE AND THAT THEY WERE UNABLE TO ORDER A REPLACEMENT. THE DEALER WAS ALSO UNABLE TO PROVIDE AN EXPECTED TIME FOR THE PART TO BECOME AVAILABLE. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548953October 22, 2013
WHEELS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE TIRE PRESSURE MEASURING SYSTEM WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TIRE PRESSURE MEASURING SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548677October 21, 2013
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED REFERENCED NHTSA CAMPAIGN ID NUMBER 13V282000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE DEALER ADVISED THAT THE REMEDY PART WOULD NOT BE AVAILABLE FOR THREE TO FOUR MONTHS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548738October 21, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, SHE CRASHED INTO TWO PARKED CARS. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE FRONT PASSENGER'S SIDE CONTROL ARM WAS FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10548746October 21, 2013
VISIBILITY/WIPER, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER'S SIDE WINDOW INDEPENDENTLY AND PARTIALLY OPENED, PREVENTING THE INTERIOR AND EXTERIOR DOOR LOCKS TO UNLATCH WHEN ACCESSED WITH THE KEY FOB OR MANUALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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