Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11632354December 25, 2024
ELECTRICAL SYSTEM
Rear Camera has been intermittent since I got the car new and dark image and not crystal clear . The lens is clean and it works intermittently.. the dealership said it would cost $1000.00 to replace the camera.. since there are recalls currently on other jeeps can you help add my vehicle in the mix.. I just spent over 5000 dollars to get my exhaust system fixed and they didn't even give me a loaner car . Bad cus service and this should be fixed.. a safety issue to me.. just like the recall..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632285December 24, 2024
WHEELS, SUSPENSION
I purchased a 2022 Jeep, my miles are under 20000, I took it to the dealership and told them something was going on with the vehicle. They checked the vehicle and said nothing was wrong with it. I ended up taking it back because the situation got worse, they finally told me it was my suspension. I also told them about the recall that was over looked. They told me to pick up my vehicle with no explanation to why. I had a warranty and there was no reason for them to deny me service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632300December 24, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle will stall while driving. Has happened 15+ times when trying to accelerate from a stop light, twice while driving at 45+ mph. Engine will stall and the dash will say "Shift to park to continue driving." Vehicle must be shifted in to park, and then the start button must be pressed to restart the engine and continue driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632111December 23, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631971December 21, 2024
STEERING
Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time The vehicle or component has not been inspected at this time This was the first time in traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631958December 21, 2024
SERVICE BRAKES, SUSPENSION, STRUCTURE:BODY
When driving on any kind of roads the brake pedal has a vibration. I recently changed the tires and it helped a little but the vibration is still there. I want to get this resolved bc I’m afraid of driving sometimes. The vibration isn’t crazy but I don’t know what is causing it. I feel unsafe driving sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631792December 20, 2024
ENGINE
A recall NHTSA 20V-699 was issued on our vehicle in March 2021. This is related to a Fire Hazard. The recall repair was done and component exchanged, now 3 years later and 35,000 miles we have exactly the same issue. A cracked EGR cooler, same as previous. My concern is that the replaced part is from the same batch as originally and as such they replaced a dangerous part with another dangerous part. The dealer and FCA refuses to replace the part as they say the recall has been closed. I my opinion this Fire Hazard still exists and repair was not done with a quality product, as it is exactly the same issue. as before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631392December 18, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was smoke was coming from under the hood. The contact pulled into a parking lot to inspect the vehicle and became aware that the alternator was burning red hot. The battery warning light illuminated. The vehicle was inspected by a local independent mechanic who was nearby during the failure, and it was determined that the alternator had overheated. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 17V435000 (Electrical System); however, the VIN was not included. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631461December 18, 2024
ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631536December 18, 2024
POWER TRAIN
Started my 2021 Grand Cherokee Jeep started to drive light on dash transmission service and my vehicle would not go over 35 had to get off highway and get towed .10pm on 12/18/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630907December 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630999December 16, 2024
SEATS
The driver side head restraint mysteriously came apart. We discovered it one morning as we were getting into our car. We've read that there is an extended warranty applicable to the restraint. I've spoken with our local dealer who has begun the repair process (ordering parts, etc.). However, I am concerned that the passenger side one will break as well, perhaps while my husband or guest is sitting in that seat. We purchased the Jeep on 01.19.15, so the extended 10 year warranty that the manufacturer offers will expire for us on 01.18.25, a short time from now. Most likely, the other head restraint will not fail in the next few weeks, so we would be left paying for the 2nd restraint failure ourselves. We definitely feel that a recall should be issued for this manufacturing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630572December 13, 2024
UNKNOWN OR OTHER
I would like to register a formal complaint for the timing its taking to get the open recall resolved on this vehicle. NHTSA Recall Number24V-720. Due to this issue, I am unable to leverage the hybrid/electric features of my vehicle which is costly me more money in fuel costs. Where I previously filled my tank approximately every 3 months, i now have to do it weekly. I have read online that estimates are taking another 4-5 months before resolution. That is unacceptable solution to an existing problem. This is not a great experience for a first time hybrid buyer who is trying to adopt the new technology. When I purchased my vehicle, i influenced two friends to also purchase one. I would have not made this recommendation had I known open recall issues will not be resolved in a timely manner. Lastly, now i have the concern of parking the vehicle in my garage which could result in losing my entire household and its contents. This is unreal to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630275December 12, 2024
ENGINE
On December 8, 2024, I was driving my car and put it in reverse to back into a parking space, when the car jerked to a stop and shut down. The vehicle went into some kind of auxiliary mode and would not shut down all the way or start. I was stuck in the middle of the roadway for approximately 20-25 minutes and nothing would work to get it to start. After that 20-25 minute time period, the engine started, although the check engine light stayed on the rest of that day. the next morning, the check engine light was off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630403December 12, 2024
SEATS
On 12/09/2024, I got into the vehicle, sat in the driver seat, turned the ignition on, and then immediately, the driver seat adaptive headrest popped open hitting the back of my head forcefully. I looked inside the headrest and it appears that there are two plastic pieces that cracked and broke apart.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11630419December 12, 2024
ELECTRICAL SYSTEM
THIS RECALL HAS BEEN ACTIVE SINCE SEPTEMBER OF THIS YEAR. EVERY TIME I CALL THE DEALER THEY SAY THEY DO NOT KNOW WHEN OR IF THEY WILL GET PARTS IN TO FIX THIS. THIS IS A VERY SERIOUS SAFETY RECALL ESPECIALLY WITH CHILDREN. THIS ALSO HAS PROHIBITED ME FROM PLUGGING MY CAR UP TO CHARGE AS THIS COULD INCREASE THE RISK OF IT CATCHING ON FIRE. I WOULD LIKE TO GET A TIME FRAME OF WHEN THIS MAY BE FIXED OR GET A REPLACEMENT CAR UNTIL THEN IF POSSIBLE. I UNDERSTAND IT IS THE MANUFACTURER AND NOT THE DEALERSHIPS FAULT BUT ITS A SERIOUS MATTER THAT SHOULD HAVE BEEN FIXED ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630367December 12, 2024
UNKNOWN OR OTHER
it failed to shift out of low gear while merging onto the highway and the engine revved up to 6000 rpm as a result. I read that this is happening to other owners and the dealerships are unable to locate the problem. This is the first time that this happened to me, but from what I've read it will happen again. I'm afraid that the engine or transmission might blow up injuring me or or another vehicle next to me on the highway. I'm also afraid that if something does fail that it might cause me to lose control of the vehicle. I currently have a call into the dealership, but with what others have stated online, the dealerships have not been helpful in isolating the problem. There was no indication of any type (lamps or messages) that there was a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630025December 11, 2024
UNKNOWN OR OTHER
Passive head rest deployed while sitting idle in drivers seat! Slamming into the side of my head! Causing a mild concussion! Took it into dealership and they replaced saying it didn’t have a recall! That only replaced if it failed! We wanted to have passenger side replaced also!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630150December 11, 2024
UNKNOWN OR OTHER
The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630048December 11, 2024
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that after driving for approximately 9 straight hours, the contact had turned on the driver-side seat warming feature. The contact then stated that she began to feel burns on her upper right thigh and immediately turned off the seat warmer. The contact stated that the burns were so severe that she went to urgent care for treatment. The contact was treated for burn blisters on her upper right thigh. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer to have the seat inspected by a Chrysler investigator. The seat was torn apart and the investigator saw no signs that a breaker was tripped nor any evidence of burns on the heating coils. The vehicle was returned to the contact. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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