Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11634467January 6, 2025
ELECTRICAL SYSTEM
Ignition switch sticking in on position. Making electrical type sound and a burrrr sound. Called Jeep corporate and told not on recall list.I See recall for 2008 jeep grand Cherokee for this exact issue but they say not for Laredo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634495January 6, 2025
FUEL/PROPULSION SYSTEM, ENGINE
After 95B (hiVolt battery recall) Car has had two system warnings - check hybrid system. Second time i was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? Transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard along steering wheel column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633844January 3, 2025
SERVICE BRAKES
My truck slips out of gear because brake lights stay illuminated stays on can shift from any get without applying the brake pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633857January 3, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is only 1 year old and it is a hybrid 2023 Jeep Grand Cherokee purchased brand new. In 2023 after 2 weeks of leading this vehicle, the cars steering wheel froze and I was unable to drive it, I had to get the vehicle towed to the dealership. This is a major safety issue especially if you have children in the car, at the time I had my [XXX] in the vehicle, unable to drive it. Recently, temperatures have dropped significantly in November here in Massachusetts, and I had to drive with my toddler with no heat, in freezing temperatures and cover my child with a blanket. I was told by the dealership service staff that I needed to clean my car so the heat can work, after vacuuming my car I dropped it off again December and showed them for the 5th time that the car is blowing cold air, while the heating temperature is max and “hot”. In November, on a random day I arrived home and the car engine did not want to turn off after pressing the “off” button, we had to park the car far away from our home in fear that it will catch fire or start “having a mind of its own”, the vehicle decided to shut off on its own after an hour, I also shared this with the dealership. This car is not safe to have at all! Not safe to drive out in the cold or in the highway and NOT safe if you have children! Please do not buy any hybrid models from Jeep. There were no warning messages, the vehicle has always passed inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633922January 3, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle has two issues. One is the heating/cooling components. The car requires the heat to be set at above 75 to obtain any heat, most often it blows very cool or even cold air. It has been in the shop several times, for days at a time with no fix. Picked it up yesterday, they had it set at 77, blew cold air on the drive home, approx. 5 miles. The second and most alarming issue is the 95B recall for Jeep Grand Cherokee. I have had no vehicle for 3.5 months following the recall. Although it did not state no driving, I have felt unsafe doing so. I have had to park in my drive, less than 20 feet from my own home and others while it could take fire even while parked. 1/2/24 I had the prescribed 'fix', a computer reset with no battery replacement warranted. My vehicle has had two battery recalls and one other incident wherein it just completely stopped working. I am no longer able to transport my grand children whose carseats sit over the defective battery. I have had to cease running parts for our self owned business. I have had to pay for a vehicle to drive including gas I would not have needed to purchase. The dealership where purchased would not keep the vehicle on its lot during the recall, they would not provide an alternate vehicle therefore I have lost valuable work and family time due to safety of the car. They also did not want to inspect the car during this time. Also winter on the street parking is not allowed in my community so again I was forced to put myself and others at risk parking near homes. I am seeking total reimbursment as I cannot safely drive. I purchased the car because I wanted to save on gas. Instead I cannot any longer us e the car for my intended purposes. I would appreciate hearing back. I have done all the required work, making the required calls to the manufacturer, receiving never a call back or any assistance there. I have followed up with the dealership, no help there either. delivery date 2/4/23, milage is 22,533. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633583January 2, 2025
Carry Handle, Shell, Base
Below are the series of events. The reason for this report is related to item number 6. I have attached pictures. I contacted the manufacturer about this and they said that it was made like this from the plastic moulding, but I inspected the seat prior to install and these marks were not there. 1. I bought the seat on November 30, 2024 2. I installed it in my 2015 Jeep Grand Cherokee on December 17, 2024 3. I could not get the leveling ball in the correct location for a rear facing install with a 25lb baby. I had a zoom call with Evenflo and she was unsure as well and said to send pictures and she would pass along. I did so on this same day and did not hear back. 4. The seat remained installed in my car, but unused by my child as I had not heard if it was safe. 5. On December 26, 2024 I decided to try an install of the seat forward facing to see if it would work for my older kid. I could not get the shell on the base in forward facing position and after not hearing back overall felt like the correct decision is to return it. 6. I got the shell off and noticed stress marks on the plastic where the belt path is. This seems incredibly dangerous, and it had never even had a kid in it. These marks were not there when I purchased the seat. 7. I initiated the return.The point mentioned in (6) seems of high concern for the safety of this seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633694January 2, 2025
ENGINE, POWER TRAIN
Dear National Highway Traffic Safety Administration, I'm writing to report a critical safety concern regarding the 2018 Jeep Grand Cherokee's water pump design. As an owner, I've experienced persistent coolant leaks, which I've found is a widespread issue affecting many others. This problem stems from a fundamental design flaw in the water pump, not typical wear and tear. The issue centers on a small "freeze plug" that leaks when the engine reaches operating temperature. This plug serves no apparent purpose and causes premature failures and coolant leaks across numerous vehicles. Key points: The leak occurs consistently when the engine is hot, indicating a design-related problem. This issue potentially leads to engine overheating and severe damage. It affects many vehicles, particularly those with the 3.6L V6 engine. Extensive research on online forums confirms this is a common problem. A YouTube video [XXX] ) provides insight into the issue. The creator states: "Upon digging into this a bit deeper, I don't believe it's the 'weep hole'. It's actually like a small 'freeze plug' that leaks on these pumps. If you look through the pulley at the opposite side of the aluminum freeze plug that leaks, you will see the weep hole. This 'freeze plug' that leaks serves no purpose as far as I see it. It's just like they slapped this plug in the front of the pump… and it leaks when it gets hot." Given this evidence of a design flaw and its widespread impact, I urge NHTSA to: Investigate the water pump design of the 2018 Jeep Grand Cherokee and similar models. Assess the safety implications, including the risk of engine overheating and potential vehicle failures. Consider whether a recall or other corrective action is necessary. The fact that this is a design issue rather than wear-and-tear underscores its urgency. All vehicles with this water pump design are potentially at risk, regardless of mileage or maintenance history. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633709January 2, 2025
ELECTRICAL SYSTEM
UConnect screen delamination is causing "ghost touching" in system. Climate control, phone, music, vehicle controls - including air suspension settings, are all impacted depending on particular event. Some are just annoyance, some are safety concerns. Air suspension height adjustments and off road settings can be controlled in the UConnect screens. THE ONLY way to lock the air suspension for towing or jacking (tire repair, oil change, etc.) is through the UConnect screens. There are 1,000's of complaints about this system issue on Jeep forums, and I was surprised at the lack of NHTSA complaints when I logged in to see the status. I have video's of the system ghosting on several different screens on different dates if you'd like to have them please provide a link to upload or an email to send them too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633332December 31, 2024
AIR BAGS
The panel that holds in the knee airbags under the steering wheel came open for no reason and exposed the air bag. The vehicle was not involved in a crash and appears to be a manufacture workmanship issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633457December 31, 2024
AIR BAGS, LANE DEPARTURE: BLIND SPOT DETECTION
Was in an accident another car hit us running approximately 45-50 when we was turning in. And no airbags deployed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633371December 31, 2024
AIR BAGS
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that there were no records indicating previous repairs performed by the dealer. The contact stated that in 2023 the failure had occurred, and the repair was covered under an undisclosed recall repair. The contact was informed that there were no records indicating any previous repairs performed by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,914.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633143December 30, 2024
ENGINE
The EVAP system leak P0456 the code I received.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633236December 30, 2024
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the low-voltage battery warning light illuminated and white smoke exited from under the hood compartment. The contact stated that the failure occurred directly as he arrived at his residence. The contact parked the vehicle and opened the hood. The contact noticed a crackling sound. The contact used the water hose and sprayed the engine down. The vehicle was towed to the dealer where it was diagnosed with a failed coolant pump and an unknown belt. The contact was informed that the coolant pump and the unknown belt needed to be replaced. The vehicle was repaired. The failure reoccurred. The check engine warning light illuminated, and white smoke exited from under the hood compartment. The contact parked the vehicle and opened the hood. The contact noticed that the alternator was fire-red. The vehicle was towed to the dealer, however, the vehicle had not been diagnosed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11633265December 30, 2024
UNKNOWN OR OTHER
The front passenger door is unable to be opened from the inside or the outside. The handle from the inside feels like it has no tension, like something snapped inside. Two local mechanics suggested taking to the dealer as this seems like a potential safety issue with no means of egress from the passenger side if needed. Dealer said they have never seen this problem and deem that a fix will be very difficult as they are unable to open the door to remove the interior panel. The only way to access the latch mechanism is to remove the exterior door panel, a major task. Two safety issues- impossible to exit door inside, what if this happens to another door and I am unable to escape my vehicle? Or unable to get my child from inside? And because the mechanism cannot be inspected, is the door safely locked, or will it open while driving? Contacted Chrysler and they are unwilling to cover repair since vehicle is at 39,000 miles and warranty ended at 36,000. Chrysler rep also said never seen this issue before. Should be covered as manufacturing defect and potential major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632951December 29, 2024
ELECTRICAL SYSTEM, SUSPENSION
My Wireless Ignition Node is showing a failure. Key Fob not recognized and displays unknown key warning. Leading to the failure, the key would get stuck in the start position and I had to manually return the key to the on position. The front calipers had also recently been replaced when my mechanic noticed it was defective. All of these incidents occured before I was aware there were any recalls on the vehicle, but now that I am aware; all of the incidents leading up to the WIN failure make more sense. I brought my concerns to the dealer and they were of no help in resolving my issue. My mechanic, in his best opinion, also believes these issues should be considered under the recall for the Ignition system relating to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633001December 29, 2024
SEAT BELTS
seat belt on driver's side will not latch unless release button is pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632854December 28, 2024
SEAT BELTS
Front passenger seat belt will not retract
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632793December 27, 2024
ENGINE
Please see ALL the reports of the same exact issue. There is an issue with the 2018 Grand Cherokee Engines. This blown head gasket is now going to cost me $13,000 to get a new engine. Every report listed in this link IS THE SAME ISSUE. Please address the issues and reimburse owners of this Jeep having to replace their engines. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632550December 26, 2024
AIR BAGS, ELECTRICAL SYSTEM, STEERING
My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632506December 26, 2024
EXTERIOR LIGHTING
When the lights are set on Auto mode the high beams feature will not work. You push the steering column cluster switch forward to turn on high beams and it kicks it back immediately and will not turn on high beams. This is a huge safety issue. We've had to drive through wooded areas at night with elk and deer on the roads and almost been hit. Jeep needs to recall this and modify to allow high beam while using the Auto headlight setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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