Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11539512August 19, 2023
SEAT BELTS
The drivers side seatbelt was not retracting correctly. We we’re taking a road trip on 95 and as a passenger I notice my seatbelt was very loose on me. When we stopped to get out, the seatbelt literally fell out the car door. We need to drive about 150 miles back home tomorrow and we are scared to death of being thrown through the windshield if there is a sudden braking or accident. I call the closest Jeep service center and they said there was no recall for the seatbelt not retracting. However, I found this in a google search: Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension Date: 4/15/2021 Models: • 2014-2015 Grand Cherokee Laredo • 2014-2015 Grand Cherokee Limited • 2014-2015 Grand Cherokee Overland • 2014-2015 Grand Cherokee SRT • 2014-2015 Grand Cherokee Summit Summary: Customers may comment on one or more of the following: The front driver and or passenger seat belts may not retract properly; A front seat belt D-ring plastic is cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539560August 19, 2023
UNKNOWN OR OTHER
My uConnect touchscreen started delaminating since end of year 2022. It has gotten worse where it interrupts my driving most of the time. Due to the screen delimitation, the radio irregularly switches the channels itself every 1 to 2 seconds; the AC/heat screen attempts switch the setting to front windshield or other air settings to a maximum airflow; the main setting screens attempts to call 911 emergency during many of my driving events; it attempts to change my clock settings…etc. Most of the interior settings are in the uConnect touch screen pages, no way I could get my settings stay AS IS from the denomination. It is nearly impossible for the drivers to concentrate during their driving from this irregular activity. I have contacted FCA and Jeep dealership but I have not gotten any resolution to resolve the issue. I have searched the sites for the issue and most of the 2018 Jeep, Chrysler, Dodge, Ram owners seems to have the same issue. However, the dealership is not taking the issue seriously. The irregular radio interruption is very dangerous to the drivers and I believe it should be a recall. (I wish I can upload a video to show the uConnect self irregular settings)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539370August 18, 2023
AIR BAGS
While stopped due to traffic back up on the freeway i was rear ended at about 80 MPH luckily there was another car behind me…the air bags didn’t deploy at all and I’m wondering why?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11539373August 18, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539476August 18, 2023
SEATS
I’m driving down the road when suddenly, the passenger side active headrest deployed. There was no accident, but the safety device deployed without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539064August 17, 2023
ENGINE, STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the dashboard was wrinkled. The contact stated that while driving at an undisclosed speed and making a turn, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539161August 17, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538955August 16, 2023
SEATS
Automatic head rest randomly activated and head rest “exploded”. It only happened with the driver headrest
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539016August 16, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car does not accelerate on a hill readily. Difficult to get it to move as necessary at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539032August 16, 2023
SEATS
Active head restraint on passenger side deployed automatically. Plastic inside appears to be broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538875August 16, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538876August 16, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539027August 16, 2023
ELECTRICAL SYSTEM
Battery is not keeping power and vehicle stalled out while going 70 miles and vehicle wouldn’t power on for more than 10 mins even after charging battery. I am getting 12.0V while going 75 miles and i get 14.0 when I am stopped and parked. Had to have vehicle towed to dealership and they said they couldn’t recreate the issue. The dealer didn’t put my engine cover back and my vehicle is still not producing enough power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538922August 16, 2023
SEATS
the program saving seat are never the same. it seems to be the random positions and constant adjusting of the seats . I took it to the dealer and they performed a re programming per a service bulletin. It didn't help. Took it back today and they can't find anything wrong with it. No codes and they confirmed the previous programming took and is up to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538903August 16, 2023
STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V352000 (Steering) however, the part to do the recall repair was unavailable. The contact was informed that the dealer was unable to service the vehicle for 10 months, due to the manufacturer only providing two replacement parts per week. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538841August 16, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Power steering and other warning lights, including blind spot monitoring and lane assist, came on in a Grand Cherokee. I was unable to move the vehicle - the power steering was locked. Fortunately, it wasn’t on the road, but the driver was stranded until able to get the vehicle started eventually. The issue with the power steering is concerning, especially while driving. The engine light has remained on since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538601August 15, 2023
ENGINE
I have a 2014 keep grand Cherokee. The car has made shifting noises and changed gears.The sensor goes on and then comes off.The car had suddenly lost power and then it makes a clinking sound and goes back to gear.. I was on the highway when this happened and almost got into a crash.This vehicle is not used often and well maintained.I took it to be checked from diagnostic and it read codes about a module and defective cranks.The shop informed me that many people were having the same issues and that there was a recall due to this.That the crank shift position was defective and causing transmission issues as well.He also stated that recalls for software issue that needed to be updated which many 2014 jeeps had the same issues. I called Chrysler to find out about the recalls and they stated that there were2014recalls for this but not my vin number.I informed them that I believe my car was also in need of this recall and defective parts because many of the things that were happening were the same as the recall and the model. They said they couldn’t help me and to take it to keep to be checked. I made an appointment and told Chrysler that the problems what the shop said about recalls and it software update.They stated that this has been happening but since my vin was not recalled yet that I would have to cover whatever cost to be fixed.I paid for it to be evaluated by them and they stated it is going to cost 8000 to repair because of the shift and it has a transmission replacement.My vehicle only has 61000 miles. I feel Chrysler is deceiving customers and also selling defective cars that can be fatal.They are not taking responsibility for defectives and leaving the consumer blindsided by costs.I paid a lot of money for this vehicle when purchased 35000 and I have only used 40000 miles in six years. My family and I could of lost our lives due to defective parts in vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538648August 15, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle jerked. The contact also stated that the vehicle intermittently lost motive power. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538785August 15, 2023
ELECTRICAL SYSTEM
Intermittent starting issues for 5+ years, multiple repairs with no resolution
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538662August 15, 2023
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
We have a recently purchased Jeep L with 5200 miles on it. Never off road, just a family commuter. Today my wife was driving the car for the second time and the power steering went out completely and it was very hard to turn the wheel. A bunch of other likes came on like the adaptive cruise and active lane management and front collision icons. The dash was lit up with warning including a large steering wheel icon in red. We shut the car down and restarted multiple times and the issue was still there. After 15 minutes of being on the phone to get it towed to the dealer, the issue went away on the next start with just a check engine light remaining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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