Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11540927August 26, 2023
SEATS
We reached to the back seat and heard a pop and then the head rest popped out of place and won’t go back. I’ve seen numerous other reviews about this situation of their headrest popping out. This should be covered by warranty and recalled to have the headrests fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540715August 25, 2023
AIR BAGS
The Active head restraint on the passenger side deployed. The vehicle was brought to the dealer and confirmed the restraint had deployed. If this happened on the driver's side I could have had an accident. As it was it scared me and I swerved. There was no warning! I know there was an extended warranty issued but it has expired and the problem still exists regardless!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540449August 24, 2023
UNKNOWN OR OTHER
Air conditioner is blowing only hot air. My car is 5 years old with 24,000 miles and i have Already paid to refill my 1234 refrigerant and within a couple months it's blowing hot air again. Now i am being quoted $1200 plus dollars to fix a leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540464August 24, 2023
POWER TRAIN
We were trying to pull onto the highway and it wouldn't move and started making a godawful sound. We got it towed to a dealership who looked at it and said that the splines for the driveshaft between the transfer case and front differential were shot and also between the transfer case and the transmission. I found where this has been an issue with the Jeep Cherokees, but wondering if it a problem also with the Grand Cherokees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540471August 24, 2023
POWER TRAIN
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while slowing to a stop from 5th gear to 1st gear, the vehicle bucked forward. Additionally, the vehicle would jolt forward while driving. There were no warning lights illuminated. The vehicle was taken to the local dealer, who reset an unknown module in the vehicle. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540484August 24, 2023
FUEL/PROPULSION SYSTEM
Jeep has no fix for this recall it’s been 15 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540247August 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EXTREMELY UNSAFE CONDITION. The lamination on the monitor is peeling/cracking and obscuring the information shown on the electronic read out. For functions such as GPS, this is very dangerous. I spend more valuable seconds trying to read the monitor (eyes off the road) in trying to understand and read the data. Luckily, I haven't had any incidents, but I would guess there have been multiple accidents caused by this very fixable condition in most Jeep's of this vintage. I implore you to initiate a recall ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540315August 23, 2023
ENGINE
vehicle will randomly shut off with out warning, error message occurs about gears cant be switched and shuts off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540364August 23, 2023
ENGINE
Safety recall Z46 has been published for over a year and Jeep keeps telling me they cannot get parts. My fuel pump started making a loud ticking noise and I needed to make a 2000 mile trip to western states where support is not readily available. I checked and had no problem finding parts to complete the recall. I contacted Jeep customer care and they authorized me to buy the parts and have the work completed at a Jeep dealership then apply fur the reimbursement. I bought a fuel pump, had the work completed, and applied did reimbursement but Jeep customer care will not pay for the recall work or part as the pump had not failed. I believe that Jeep is stalling the completion of this recall hoping that there will be fewer still in service once they do start the work. I found parts available from over 10 different sources and it took only 3 days to get them. Jeep is making a mockery of the safety recall process and putting customers and their families at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540367August 23, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, VEHICLE SPEED CONTROL
We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages…”service park assist and service power steering”. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540346August 23, 2023
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540026August 22, 2023
SEATS, AIR BAGS
4 days ago, while backing out of a parking spot, the passenger Active Head Restraint (AHR) deployed and struck my girlfriend in the head. There was no interaction with another vehicle and there was no accident. The AHR simply deployed on its own and struck my girlfriend in the head. I have not reset the AHR and left it as is. Please let me know what my next step should be. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11540113August 22, 2023
SERVICE BRAKES
Brought my 2013 Jeep grand Cherokee in for braking issues, was told abs module has failed. Dealership/Mopar does not have a replacement part for the module and no aftermarket support is available. As a father with a 2y/o and a newborn, this seems unacceptable that a critical component such as the abs module is no longer available 10yrs later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540190August 22, 2023
SEATS
The headrest on the passenger side seat deployed without any warning or a collision (AHR system). This vehicle has never been in a collision. It is available for inspection. My daughter was sitting in the passenger seat when it was deployed causing it to hit her in the head with a good amount of force. It has not yet been brought to a dealership as it just occurred. There were no warnings or messages prior to it deploying. I am concerned the driver side will deploy as i’m driving and the safety of passengers in the vehicle.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11540193August 22, 2023
UNKNOWN OR OTHER
While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get Keyfob Not Detected error on my dash. Followed by Hold keyfob to start button to start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540223August 22, 2023
ENGINE, STEERING, SUSPENSION
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539699August 21, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
There is a water leak in the rear cargo compartment of the jeep. Searching on-line I saw that there were numerous complaints of water leaking which may cause an electrical fire. There was suppose to be a recall on 2014 - 2016 Jeeps but when I entered my VIN # it did not come up. I am afraid my vehicle will catch on fire with this water leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539790August 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
RECALL #22V-406 Has not been replaced the part has been failing for the last 2.5 years. The stalling situation is getting worse. It does not come to a complete stall at least not while in traffic but it will start to stall and cough and sputter while under power at residential speed of 30-35 mph, city driving of 40 -50 mph, and at highway speeds of 70-75 mph. It is increasingly getting worse. We have taken the vehicle to multiple dealers only to be told that the needed repair has still not been developed yet. (the repair is to replace the HPFP before my wife and grandkids get ran over on the highway or coming out of the local grocery stores parking lot). The problem has been identified and the repair to the problem has been realized, but the manufacturer will not commit to the repair. How many people will have to be maimed or die because of this. Yes the problem has been reproduced and the manufacturer and the dealerships are aware of it. One Service Manager reported to us that he has a new truck on their lot that can not be sold because of this very issue. there is no MIL code for the decaying of the fuel system rail. Other codes can be thrown as a result but here is no standard code for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539946August 21, 2023
ELECTRICAL SYSTEM, STEERING
I have under 13,000 miles on my car. When i had barely 11k miles, my whole computer system and power steering system shut down 8 hours from my home while on a road trip with my three children and our dog. It left me in the middle of busy traffic and easily a target for oncoming traffic and was very dangerous. The steering g could barely be turned at all. We had this fixed and it’s happened again. I just returned from a trip. I was on my way to school and got stuck in rush hour traffic with my child in the car. The power steering and computer system locked up again and no air would work in the vehicle and the heat index is 115 today! I cannot trust this car and there are numerous lawsuits and complaints regarding this same issue! We could easily wreck and it would be life altering. The current situation is not showing up in my app so I only have the one incident. I’ve never felt so vulnerable. And Jeep is no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539666August 20, 2023
SEATS
I was driving on the highway today and my driver side active headrest popped open for no reason forcing my head into a very awkward position. I had to immediately exit to a gas station to adjust my seat because I felt very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee