Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#892496July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER TURNED ON THE IGNITION AND THE JEEP REVVED AND SLIPPED INTO REVERSE CAUSING IT TO CRASH INTO THE CAR BEHIND IT, AND THEN THE VEHICLE LURCHED FORWARD CRASHING INTO THE VEHICLE IN FRONT. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#892513July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
A HOUR AFTER VEHICLE WAS PARKED ON A SLIGHT INCLINE VEHICLE CAME OUT OF PARK AND WENT INTO REVERSE, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892517July 11, 2001
ENGINE AND ENGINE COOLING:ENGINE
HAD TAKEN VEHICLE IN FOR OIL CHANGE, MECHANIC NOTICED THAT PLASTIC FUEL CAP HAD BELTED ON OIL VALVE COVER. WOULD NEED TO BREAK IT TO REMOVE IT. MECHANIC INDICATED A METAL CAP WOULD BE NEEDED TO REPLACE PLASTIC CAP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892528July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED IN DRIVEWAY. VEHICLE WAS RUNNING, AND IT WAS IN PARK. CONSUMER WAS WALKING AWAY FROM VEHICLE, AND VEHICLE CAME BACKWARD AND PINNED HIM BETWEEN FRAME OF GARAGE AND REAR FENDER OF VEHICLE. HE SAID THAT A NEIGBHOR CAME, AND GOT INSIDE OF VEHICLE TO RELEASE HIM. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#892529July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WOULD NOT ENGAGE INTO GEAR. ALSO, HAD TO PUT VEHICLE IN NEUTRAL, AND IT REVVED UP TO RED. CAN HEAR A NOISE WHEN STARTING VEHICLE TO ROLL BACK. AT THAT POINT IT WILL GO INTO GEAR. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892540July 11, 2001
WHEELS:RIM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
RIGHT FRONT ALUMINUM WHEEL RIMS GETS TOO HOT TO TOUCH. RIMS SEEM TO GET HOT ACCORDING TO TEMPERATURE OUTSIDE. DEALER CAN'T DUPLICATE PROBLEM.*AK THE RIGHT FRONT CALIPER WOULD NOT TOTALLY RELEASE HEATING THE ROTOR AND CAUSING VIBRATION, THE CALIPER AND ROTOR WERE REPLACED WHICH REMEDIED THE PROBLEM. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748269July 11, 2001
VEHICLE SPEED CONTROL
AT 67 MPH WITH SPEED CONTROL ON, JEEP ACCELERATED AT MAX. SPEED. HAD TO APPLY BRAKE TO DISENGAGE CONTROL AT 80 MPH. SPEED CONTROL BUTTONS WOULD NOT WORK. HAD TO STOP AND PUT JEEP IN PARK TO TURN OFF SPEED CONTROL. SPEED CONTROL BUTTONS FAILED TO WORK WHEN RETURNED TO DRIVE. LATER THAT DAY, SPEED CONTROL WORKED NORMAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748276July 11, 2001
EXTERIOR LIGHTING:BACK UP LIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER
I WENT TO GRAYSON JEEP AND REPORTED THAT I HAD POSSIBLE SAFETY ISSUES WITH MY VEHICLE THAT NEEDED TO BE ADDRESSED. THE ASSISTANT SERVICE MANAGER REFUSED TO LOOK AT MY VEHICLE AND SAID THAT I NEEDED AN APPOINTMENT TO BE SEEN. HOWEVER, THE DEALERSHIP HAS NO "BY APPOINTMENT ONLY" POLICY. I ASKED TO SPEAK TO THE SERVICE MANAGER. WHEN THE SERVICE MANAGER CAME OUT (J.R. LAUDERMILK), I TOLD HIM THE SITUATION AND HE RESPONDED BY SAYING THAT THEY WERE NOT GOING TO WORK ON MY VEHICLE SO I SHOULD LEAVE THE PROPERTY. I ASKED HIM ON WHAT GROUNDS HE REFUSED TO WORK ON MY VEHICLE AND HE RESPONDED BY SAYING THAT THEY WERE AN INDEPENDANTLY OWNED DEALERSHIP AND HE DID NOT HAVE TO HONOR MY WARRANTY IF HE DIDN'T WANT TO. I REFUSED TO LEAVE THE DEALERSHIP UNTIL I RECEIVED THE OWNERS NAME AND NUMBER. AFTER CALLING THE OWNER TO DISCUSS THE SITUATION WITH HIM HE HAS FAILED TO RETURN MY CALLS. THE DEALERSHIP SHOULD BE HELD RESPONSIBLE FOR FAILING TO RESPOND TO A SAFETY RELATED ISSUE WITHOUT GROUNDS FOR DOING SO. NO SAFETY DEFECT MENTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748281July 11, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
ROTORS AND PADS SUPPOSEDLY REPLACED BY DEALER AT 11K MILES ROTORS WARPED AGAIN AT 30K THEY SAID CHRYSLER WONT PAY TOOK JEEP TO MY OWN MECHANIC WHO REPLACED FRONT ROTORS AND SAID IT DIDNT LOOK LIKE THEY HAD REPLACED THE ROTORS BUT RECUT THEM I RECHECKED MY INVOICE FROM DEALER SAYS REPLACED PER SERVICE BULLETIN,CALLED CHRYSLER THEY SAY THEY REPORTED THEY WERE JUST RESURFACED. A RECALL NEEDS TO BE DONE ON THIS THIS IS CRAZY THAT SO MANY JEEPS ARE HAVING THE EXACT SAME PROBLEM I DIDNT WANT ANY MORE INFERIOR MOPAR JUNK PUT ON MY CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748288July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE TRANSMISSION WILL NOT LOCK INTO THE PARK POSITION. IT WILL SLIP INTO GEAR WITHOUT PRESSING THE BUTTON ON THE AUTOMATIC STICK SHIFT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748298July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
ANY TIME THE CAR WAS ON PARK(IDELING) THE CAR WOULD ROLLED IN REVERSE. *AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#748299July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE CAR WAS PARKED (GEARSHIFT IN PARK POSITION) WHILE TALKING TO A FRIEND BESIDE THE LEFT FENDER OF THE CAR. AFTER TWO TO THREE MINUTES THE CAR WAS SUDDENLY BACKING-UP. I TRIED TO JUMP INTO THE CAR TO REMEDY THE SITUATION. I OPENED THE DRIVERSIDE DOOR UNFORTUNATELY THE DOOR HIT ME CAUSING ME TO FALL ON THE GROUND CAUSING LACERATIONS ON MY LEFT ELBOW. THE SIDE FRONT RIGHT-WHEEL ALSO ROLLED-OVER MY RIGHT FOOT CAUSING A SWELLING ON THE FOOT AND A MINOR SPRAIN ON MY RIGHT ANKLE. THE CAR CONTINUED TO BACK-UP UNTIL THE OPENED DOOR HIT A MAIL POST CAUSING IT TO STOP. I DID NOT CONTACT NHTSA NOR THE DEALER BECAUSE I THOUGHT NOBODY WOULD BELIEVE WHAT HAPPEND EXCEPT MY FRIEND WHOM I WAS TALKING WITH. I ASSUMED THIS WAS JUST A FREAK ACCIDENT UNTIL I READ IN THE NEWS REGARDING YOUR INVESTIGATION. NOW IREALIZE THAT THERE IS A PROBABILITY THAT WHAT HAPPENED "MIGHT" HAVE BEEN CAUSED BY A DEFECT IN OUR CAR. PLEASE CONTACT ME FOR ANY ADVICE OR UPDATE REGARDING YOUR INVESTIGATION. THANK YOU.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#748308July 11, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VEHICLE SPEED CONTROL
FIRST, BRAKE RELATED PROBLEMS: MILEAGE 2341 COMPLAINT PULSATTING WHEN STOPPING 20-55 MPH , FRONT BRAKE ROTORS WERE RESURFACED , COMPLAINT 2 MILEAGE 16040 BRAKES PULSATTING WHEN STOPPING ALSO SHIMMY IN STEERING 45-55 MPH, FRONT BRAKE ROTORS WERE REPLACED REASON WARPAGE DUE TO OVERHEATING DESIGN FLAW? / COMPLAINT 3 MILEAGE 17000, BRAKES PULSATTING , VIBARATION IN VEHICLE AND STEERING WHEEL SHIMMY WHEN BRAKE ARE APPLIED. HAVE NOT RPORTEDTO DEALER AT THIS TIME WILL SCHEDULE FOR WEEK OF 07/16/01. SECONDLY, TRANSMISSION SHIFT PROBLEMS: STARTED WHEN VEHICLE WAS BRAND NEW WHEN STOPPING IT FELT LIKE SOMEONE WAS HITTING YOU IN THE REAR END. FIRST REPAIR ,MILEAGE 4428 CONSISTED OF TSB0300799 AND REPLACEMENT OF REAR DRIVESHAFT,ALSO REAR AXLE CARRIER AND PINION BEARINGS WERE REPLACED.SECOND TRANSMISSION REPAIR MILEAGE 10453 DUE TO HARSH SHIFFTING @ 20 MPH AND AGAIN WHEN STOPPING IT FELT LIKE SOMEONE RAN INTO THE REAR OF THE VEHICLE, THIS TIME THE TRANSMISSION YOKE WAS REPLACED AND ANOTHER TRANSMISSION UPDATE PER TSB21-09-00,ALSO DURING THIS SERVICE THE FRONT DRIVESHAFT WAS REPLACED DUE TO A HOWLING NOISE WHICH STARTED AROUND 55-60 MPH, COMPLAINT THREE MILEAGE 10818 VEHICLE STILL HAS WHINING NOISE COMING FROM DRIVE TRAIN. IN ADDITTION, TRANSMISSION PROBLEMS CONTINUE WITH HARSH SHIFTING AT TIMES AT 20 MPH AND 50-55MPH,THESE SHIFT POINTS WORSEN AS OTHER PROBLEMS WERE BEING CORRECTED,DEALER CLAIMS THAT THHIS IS ADAPTIVE MEMORY AND THEIR NOTHING THAT WILL BE DONE TO CORRECT IT. ACCORDING TO CASEY JEEP SERVICE MANAGER DAIMLERCHRYSLER DOES NOT SEE THIS AS A PROBLEM ONLY AN ISSUE. FOURTH COMPLAINT MILEAGE 16040 TRANSMISSION CONTINUES TO SHIFT HARD AT TIMES @ 20 MPH AND 50-55 MPH. AT THIS TIME DEALER SHOW NO CONCERN IN CORRECTING THIS PROBLEM . IN SUMMARY, BRAKE AND DRIVE TRAIN PROBLEMS WITH THIS VEHICLE STARTING AT 2341 MILES, AND THEY CONTINUE BE ON-GOING. I NOW QUESTION THE SAFETY OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561992July 10, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PRIOR TO RECEIVING RECALL 00V136, CONSUMER HAD FRONT ROTORS REPLACED AND IS NOW REQUESTING REIMBURSEMENT FOR REPAIRS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561942July 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES AS SHE WAS DRIVING OUT OF HER DIRVEWAY, SHE STOPPED PUT THE VEHICLE INTO PARK AND GOT OUT OF THE VEHICLE TO RETRIEVE AN OBJECT FROM THE GROUND, WHEN CONSUMER LEFT THE VEHICLE SHE NOTICED THAT THE VEHICLE STARTED TO ROLL BACK, INSTANTLY CONSUMER ATTEMPTED TO JUMP BACK INTO THE VEHICLE AND SECURE IT, IN WHICH SHE WAS UNSUCCESSFUL AND THE VEHICLE PROCEEDED TO ROLL BACKWARDS, CRASHING INTO A NEIGHBORS HOUSE CAUSING EXTENSIVE DAMAGE TO THE HOUSE,GARAGE AND PARKED VEHICLES, CONSUMER WAS ALSO INJURED WHILE ATTEMPTING TO STOP THE VEHICLE.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#892278July 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
PE01021; VEHICLE WAS IN PARK POSITION WITH ENGINE RUNNING AND CAR DOOR OPEN WHEN IT POPPED INTO REVERSE ON ITS OWN AND PINNED CONSUMER BETWEEN CAR DOOR AND WALL OF GARAGE.PRIOR TO THIS INCIDENT, CONSUMER HAS HAD TRANSMISSION REBUILT A YEAR AGO. VEHICLE WAS NOT TAKEN TO DEALER TO DETERMINE CAUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892286July 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
PE01021, VEHICLE WAS IN PARK POSITION WITH ENGINE RUNNING WHEN IT POPPED OUT OF GEAR AND WENT INTO REVERSE ON ITS OWN, CAUSING VEHICLE TO ROLL. CONSUMER JUMPED IN, AND PUT FOOT ON BRAKES TO STOP VEHICLE. CONSUMER NOTICED VEHICLE WAS STILL IN PARK POSITON.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#892296July 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PLACED IN PARK POSITION AND VEHICLE SUDDENLY DISENGAGED AND JUMPED OUT OF GEAR INTO REVERSE WHICH CAUSED VEHICLE TO ACCELERATE INTO TRAFFIC. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#892303July 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE HAD COME TO A STOP, ENGINE RUNNING, PUT VEHICLE IN REVERSE, AND IT STARTED BACKWARD SLOWER THAN NORMAL. HE THEN APPLIED BRAKES TO COME TO A STOP, APPLIED BRAKES, AND PUT VEHICLE IN DRIVE. SUDDENLY VEHICLE WENT BACKWARD, CONSUMER APPLIED BRAKE HARD TO GET VEHICLE TO STOP. NO INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892304July 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
AFTER PUTTING VEHICLE IN PARK MODE TO OPEN FENCE WHILE VEHILCE WAS STILL RUNNING CONSUMER NOTICED THAT VEHICLE SLIPPED OUT OF PARK MODE, ROLLING BACKWARDS AND RUNNING INTO A FENCE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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