Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#893305August 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE IN A PARKED POSITION VEHICLE JUMPED OUT OF GEAR. CONSUMER NO LONGER OWNS VEHICLE. BUT DEALER WAS MADE AWARE OF PROBLEM AT TIME OF INCIDENT. CONSUMER IS EMPLOYED BY JEEP. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893317August 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN BRAKES WERE APPLIED VEHICLE WOULD SHAKE AND SHIMMY. HARD TO CONTROL. TOOK VEHCLE TO DEALERSHIP TO CHECK. INFORMED THAT ROTORS WERE WARPED AND WORN EXCESSIVELY. THEY WERE REPLACED. HOWEVER, AT20,000 MILES ROTORS/PADS WORE OUT AND HAD TO REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749616August 2, 2001
VISIBILITY:GLASS, SIDE/REAR
I WAS TRAVELLING APPROXIMATELY 55 MPH WITH THE SUNROOF OPEN AND ALL THE OTHER WINDOWS CLOSED WHEN THE REAR WINDOW IMPLODED INWARD. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE WINDOW AND THERE WERE NO OTHER CARS OR PEOPLE IN THE NEAR VICINITY. I AM WONDERING IF SOME KIND OF PRESSURE COULD HAVE BEEN CREATED THAT CAUSED THE WINDOW TO IMPLODE. IT WAS QUITE VIOLENT WHEN IT HAPPENED AND COULD HAVE EASILY CAUSED AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749618August 2, 2001
STRUCTURE:BODY:DOOR
VINYL DOOR INSERTS (ARM RESTS) SHRINKING AND PULLING AWAY A ALL 4 DOORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749656August 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PER DEALER DIAGNOSIS, THERE ARE EXCESS FRONT ROTORS RUN OUT AND THICKNESS VARIANCE, WHICH CONTRIBUTE TO EXCESS VIBRATION WHEN BREAKING AND MIGHT CAUSE FAILURE TO STOP AT LOW SPEED. DEALER ALSO TOLD ME THERE ARE MANY SIMILAR CONPLAINTS ABOUT SIMILAR PROBLEMS AND THE QUALITY OF ROTOR IS VERY BAD. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749659August 2, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FUEL FREQUENTLY SPRAYS OR SPILLS OUT OF FUEL PORT DURING REFUELING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749661August 2, 2001
SUSPENSION:FRONT
I WAS DRIVING ON A RURAL ROAD AT ABOUT 50 MPH WHEN THE CAR BEGAN SHAKING AND THE STEERING WHEEL JERKED BACK AND FORTH. THE SHAKING BECAME VERY VIOLENT AND THE WHEEL BEGAN TRAVELING BACK AND FORTH A GOOD 12 - 14 INCHES. THE CAR WAS BOUNCING UP AND DOWN AND SHAKING I TRIED TO APPLY THE BRAKES BUT THE SHAKING WAS TOO ROUGH AND I LOST CONTROL OF THE STEERING WHEEL. THE CAR WAS ALL OVER THE ROAD AND BEGAN GOING TOWARD THE RIGHT SIDE AND THEN WENT OFF THE ROAD. THE SHAKING STOPPED AND WE ROLLED TO A STOP. IF WE HAD BEEN IN TRAFFIC I WOULD HAVE HIT SOMEONE AND IF I WERE ON THE FREEWAY THE CAR WOULD HAVE ROLLED ! THIS HAPPENED SUDDENLY. I TAKE MY JEEP IN FOR ALL REGULER AND SCHEDULED MAINTENANCE. I DIDN'T HAVE ANY WARNING THE PART WAS GOING TO BREAK AND AT THE TED MILES JEEP DEALER WHERE I TAKE THE CAR FOR SERVICE THEY SAID THERE IS ABOUT A 10% FAILURE ON THIS PART BUT THEY HAD NOT ACTUALLY HAD ONE BREAK SUDDENLY BEFORE! I COULD HAVE LOST MY LIFE AND OTHERS COULD HAVE BEEN INJURED . THE SHAKING WAS SO VIOLENT THAT THE SEAMS ON THE RADIATOR WERE SPLIT AND I HAD TO BUY A NEW RADIATOR ALSO. SINCE THE SHEAR FORCE WAS SO GREAT I AM LEFT WONDERING IF OTHER PARTS OF THE FRONT END AND CAR IN GENERAL ARE SOMEHOW DAMAGED OR WEAKENED. I CONTACTED CHRYSLER-DAMION CORP. AND THEY TOOK THE REPORT ON JULY 27TH. I HAVE MEDICAL INJURIES AS A RESULT OF TRYING TO CONTROL THE STEERING WHEEL AND BEING SHOOK BACK AND FORTH. I HOPE THIS GETS ADDRESSED AS A RECAL ISSUE BECAUSE THEY KNOW IT IS A PROPLEM BUT HAVE DONE NOTHING ABOUT IT!!!*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#749674August 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
A PARKING GARAGE ATTENDANT PULLED MY CAR OUT FOR ME AND STEPPED OUT OF THE CAR, AND WALKED SEVERAL FEET AWAY. I WAS STANDING BEHIND THE CAR ATTEMPTING TO PUT MY BIKE ON THE BIKE RACK WHEN IT SUDDENLY STARTED BACKING UP ON TOP OF ME. I TRIED TO HOLD THE CAR. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#749684August 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
JEEP WENT INTO REVERSE GEAR WITHOUT APPLYING THE BRAKE THEN SHIFTING. 12 YEAR OLD DAUGHTER WAS IN THE PASSENGER SEAT WITH THE CAR RUNNING. SHE REACHED OVER TO THE KEYS IN THE IGNITION TO CHECK ON A HOUSE KEY WHEN THE CAR SUDDENLY STARTED ROLLONG BACKWARDS. THE JEEP ROLLED BACKWARDS WITH THE PASSENGER DOOR OPEN, HITTING A MINIVAN AND A RAM VAN. OPEN DOOR IS WHAT STOPPED THE JEEP FROM ROLLING FURTHER, BUT CAUSED EXTENSIVE DAMAGE TO PASSENGER SIDE OF CAR. DEALER WAS NOTIFIED OF INCIDENT. DMX INVESTIGATOR WAS CALLED. DMX INVESTIGASTOR FOUND NO DEFECT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#562334August 1, 2001
POWER TRAIN:CLUTCH ASSEMBLY
WHILE THE VEHICLE WAS IN PARK, IT JUMPED INTO REVERSE AND ROLLED DOWN THE DRIVEWAY, CAUSING 4,000 IN DAMAGES AND ALSO CONSUMER WAS INJURIED.*YD
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#562342August 1, 2001
POWER TRAIN:MANUAL TRANSMISSION
THE VEHICLE WAS IN PARK WHEN THE CONSUMER EXITED THE VEHICLE TO RETRIEVE SOMETING, THE VEHICLE SUDDENLY TOOK OFF IN REVERSE WITH THE DRIVERS DOOR OPEN, THE DOOR JAMMED AGAINST THE CONSUMER FENCE RESULTING IN DAMAGE TO THE VEHICLE THE CONSUMER READ THAT AGENCY WAS INVESTIGATING1995-1999 JEEPS WHICH EXPERIENCED INADVERTENT ROLLAWAY IN REVERSE, THE CONSUMER BELIEVES 1994 JEEP EXPERIENCED THE SAME PROBLEM. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893232August 1, 2001
TIRES
VEHICLE WAS GOING 50-55 MPH AND CONSUMER NOTICED ROAD WAS FEELING ROUGH AND UNEVEN. LEFT FRONT TIRE SUDDENLY BLEWOUT. THERE WERE NO SIGNS BEFORE IT HAPPENED. CONSUMER HAS A 1997, GRAND CHEROKEE, AFTERMARKET TIRES WITH 24000 MILES ON THEM, AND SIZE P225/75R15.*AK TIRE WAS A FIRESTONE WILDERNESS HT, DOT NUMBER VDHHAWR 179. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749540August 1, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
VEHICLE EXPERIENCED MAJOR PULSATION WHEN BRAKING, THE BRAKE AND DISC ROTORS WERE WARPED, DEALER REPLACED THOSE AND A A PAD KIT, SHOE KIT PARKING BRAKE, SHOE KIT REAR DISC BRAKE, SEAL AXLE DRIVE SHAFT, AND BRAKE SHOE AND LINING ASSEMBLY, ABOUT 6000 MILE LATER, PROBLEM RETURNED, BRAKE PADS AND ROTORS WERE REPLACED ALONG WITH THE SHOE KIT FRONT DISC BRAKE. GEAR KIT CENTER DIFFERENTIAL, GEAR KIT RING AND PINION, BEARING -DRIVE PINION, SHIMDRIVE PINION, SEAL DRIVE PINION, AND SHIM DIFFERENTIAL PINION WERE REPLACED. ABOUT 12000 MILES LATER, VEHICLE IS EXPERIENCING BRAKE PULSATION AGAIN, DEALERSHIP IS STATING THE VEHICLE HAS ROTOR RUNNOUT FRONT AND REAR, THIS WILL BE THE FOURTH SET OF BRAKES ON THIS VEHICLE, CONSUMER STATES THIS IS A SAFETY HAZARD THAT CONTINUES TO OCCUR. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749604August 1, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS LEFT IN PARK WITH ENGINE ON. I HAD GOTTEN OUT OF THE VEHICLE THE DRIVER'S DOOR OPEN WHILE I WALKED OVER AND GAVE THE POSTMAN MAIL. WHEN I TURNED AROUND TO RETURN TO MY VEHICLE IT WAS ROLLING IN REVERSE (FLAT PARKING LOT). I PURSUED THE VEHICLE, WAS UNABLE TO GET INTO IT BEFORE IT HIT AN EXPLORER WHICH DAMAGED MY DRIVER'S DOOR AND THEN HIT A SUBURBAN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562295July 31, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE CONSUMER HAS HAD THE BRAKES AND ROTORS TURNED OR REPLACED EVERY 3-6 MONTHS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749523July 31, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
SINCE 1998 I HAVE HAD NUMEROUS PROBLEMS WITH MY JEEP STRANDING ME DUE TO A FUEL PUMP FAILURE. I HAD MY JEEP TOWED NOW 5 TIMES FOR THIS PROBLEM. WHEN THE DEALER FINALLY GETS THE TIME, A DAY OR TWO LATER THE JEEP WOULD START. THEN AGAIN IN TWO WEEKS THE SAME PROBLEM WOULD OCCUR. AND THEY TELL ME THAT THERE IS NOTHING WRONG WITH IT. NOW JUST RECENTLY IT AGAIN HAS DONE THE SAME THING AND THE MECHANIC TOLD ME IT IS THE FUEL PUMP AGAIN. I HAVE READ NUMEROUS OTHER COMPLAINTS CONCERNING THE SAME ISSUE, AND WAS WONDERING IF YOU COULD PLEASE HELP ME WITH THIS PROBLEM. IT IS REALLY BAD WHEN YOU HAVE TO BE AFRAID TO TAKE A TRIP WITH A VEHICLE YOU DON'T EVEN KNOW IF YOU CAN RELY ON. PLEASE GET BACK TO ME AND LET ME KNOW WHAT STEPS I CAN TAKE IN RESOLVING THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749391July 29, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
EXHAUST MANIFOLD HAS CRACKED WELD. DOOR PINS WORN OR BROKEN CAUSING DOOR TO HAVE EXTREME SAG WHEN OPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749394July 29, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I HAVE PROVIDED THE DETAILS, DUE TO A NEWS ARTICLE THAT I HAVE JUST READ, THAT THE NHTSA IS INVESTIGATING A POSSIBLE DEFECT WITH THE 1995 MODEL OF THE JEEP GRAND CHEROKEE INADVERTENTLY GOING INTO REVERSE. ON THE MORNING OF 12/20/1994 @ 5.30 AM IT WAS VERY COLD, AND I DROVE MY JEEP OUT OF THE GARAGE, PUT IT INTO PARK, AND GOT OUT OF MY JEEP TO CLOSE THE GARAGE DOORS, LEAVING MY DRIVERS DOOR OPEN, AND AFTER ABOUT A MINUTE I HEARD THE JEEP'S ENGINE TONE CHANGE, LOOKED UP TO SEE THE JEEP REVERSING BACK, I JUST MANAGED TO GET OUT OF THE WAY, AND THE JEEP CAME BACK INTO THE GARAGE, REMOVING THE OPEN DRIVERS DOOR. I REACHED IN AS IT WAS MOVING AND TURNED THE IGNITION OFF. I KNEW THE VEHICLE HAD A PROBLEM, AND IT WAS LOOKED AT BY BOTH THE DEALER AND THE MANUFACTURER, WHO REFUSED TO REPAIR UNDER WARRANTY. ALTHOUGH TODAY I NO LONGER OWN THE VEHICLE, THE DEALER HAS ALL THE COMPLAINT DETAILS. ABOUT 1 YEAR LATER, THE SAME PROBLEM HAPPENED AGAIN IN A CAR PARK WITH THE SAME VEHICLE. MY WIFE AND I PULLED INTO A CAR PARKING BAY, PUT THE VEHICLE INTO PARK, LEFT THE ENGINE RUNNING WHILEST WE SAT IN THE CAR AND TALKED, SUDDENLY AFTER ABOUT 30 SECS THE JEEP STARTED TO MOVE BACK. AGAIN I QUICKLY TURNED THE IGNITION OFF. AGAIN I COMPLAINED TO THE DEALER, WHO REMEMBERED THE SAME PROBLEM EARLIER, BUT STATED THAT JEEP HAD NOT ISSUED ANY RECALL IF THERE WAS AN PROBLEM, SO ONCE AGAIN THEY JUST PAST IT OFF AS MISOPERATION ON MY PART. I WOULD BE EXTREMELY PLEASED TO SUPPORT THE NHTSA WITH ANY FURTHER HELP/INFO, DUE TO MY EXPERIENCE, I KNOW A REAL DEFECT EXISTS WITH THIS MODEL/YEAR OF JEEP.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#749291July 27, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT DISC BRAKE ROTORS FAIL AFTER 4,000-6,000 MILES ON MY 2000 JEEP GRAND CHEROKEE. IT IS NOT AN ISOLATED PROBLEM; CHRYSLER KNOWS OF IT, DEALERS LIKE MINE REPLACE THEM REGULARLY, AND AS LONG AS THE NEW ONES FAIL WITHIN THE 12,000 MILE WARRANTY WILL CONTINUE TO DO SO. BUT CHRYSLER HAS NO APPARENT INTENTION OF DEALING WITH THIS PROBLEM IN ANY OTHER FASHION. MY CAR IS UNSAFE DUE TO BRAKE PULSATION ONCE THE ROTORS HAVE FAILED; I TOW A 2-HORSE TRAILER WITH IT REGULARLY, AND THE DANGER FROM THE BRAKES IS HEIGHTENED WITH THE ADDED WEIGHT. I DO NOT UNDERSTAND THE FAILURE OF CHRYSLER TO DEAL WITH THIS AS A SAFETY ISSUE. GIVEN THE HISTORY OF BRAKE PROBLEMS ON PREVIOUS YEARS, THIS SHOULD ALSO BE OF GREATER CONCERN TO NHTSA THAN IT SEEMS TO BE. THE "FIX" FOR PREVIOUS BRAKE PROBLEMS (LARGE RECALLS FOR EARLIER MODELS) IN NEWER MODELS HAS INTRODUCED NEW PROBLEMS. MY JEEP IS UNSAFE TO HANDLE AT SPEEDS OVER 30 MPH DUE TO BRAKE PULSATION, FRONT END WOBBLING, ETC., WHENEVER THE PROBLEM HAS RECURRED. IT IS CURRENTLY IN THE SHOP AGAIN FOR THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749311July 27, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SEAT BELTS:FRONT:RETRACTOR, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS:FRONT:ANCHORAGE
WE HAVE HAD THE ROTORS "SHAVED" AT 12,000 MILES, SUPPOSEDLY REPLACED AT 22,000 MILES AND STARTED HAVING PROBLEMS AGAIN AT 31000 MILES CAR VIBRATES VIOLENTLY, DRIVER SEAT BELT KEEPS JAMMING, THE DIFFERENTIAL HAD TO BE REPLACED AND THE FUEL PUMP HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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