Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11607652August 9, 2024
ENGINE
Rocker arm failure on 3.6 liter engine. This issue had been reported by many Grand Cherokee owners over multiple years. This is an expensive fix greater than 1000 dollars and should be supported or recalled due to manufacturer error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607177August 8, 2024
UNKNOWN OR OTHER
The axles are all simultaneously rotting to dust. Manufacturer should’ve included grease and a cap.. no reason all 4 of my tires should be in the verge of falling off. A bit of a safety concern id say. Could’ve been easily prevented. Had a mechanic of 50 years tell me he’s never seen axles in such bad condition. I can’t even replace them myself due to the amount of rust that has replaced the bolts. No where else on the jeep has that much rust. From the hour of research I put in, I learned it’s an extremely common issue with the jeeps and in fact the 2017s were recalled for a similar issue. Seems like the 2013s should’ve been included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607188August 8, 2024
AIR BAGS
While driving down the interstate at approximately 75mph to 80 mph, the driver side air bag curtain deployed with no warning or indication. There was no impact or bump in the road to cause vibration or a false signal to trigger the activation of the air curtain. I was simply driving the vehicle as normal when it deployed. When the airbags deployed, it caused me to swerve due to fear of the load noise, physical impact of air curtain, and visual interference. Fortunately, there was no traffic in the adjacent lanes, and I was able to get to the shoulder of the interstate. After I assessed the situation and calmed my nerves I navigated to my destination under the risk of visual impedance on the driver side. Emergency services was not contacted. The vehicle was not inspected by a professional however it was discussed with certified mechanics. In addition, I contacted the manufacturer in which they responded with..."There are no recalls for this vehicle, the vehicle is 16 years old with over 150K miles therefore they will do nothing. Regardless of the mileage and vehicle age, this should NOT have happened as there was no cause for it to happen. Luckily no additional damage took place or any major injury or fatality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607250August 8, 2024
FUEL/PROPULSION SYSTEM
The HPFP (high pressure fuel pump) on this vehicle fails causing a fuel lapse and loss of power. I have taken it to two different dealers and they say the HPFP is on recall but not available. The vehicle was available for inspection but neither dealer performed this. When the HPFP fails the engine light comes on and the electronic throttle control light comes on. This started in September of 2023 and has repeated several times. The recall for the HPFP has been announced for quite awhile but nothing has been done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607385August 8, 2024
WHEELS
Manufacturer's full size tire as made by Nexen was defect from the factory and is unsafe to use. However neither the Jeep Dealer nor the Tire manufacturer will make good on a replacement. The Full Size Spare has never been used and has over 7 parallel gouges on the inner sidewall. It came like that from the dealer. No one wants to make it good. Because of their nature the gouge marks look to be made by heavy machinery like in a tire factory with conveyor belts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607141August 7, 2024
ENGINE
My Jeep Diesel Grand Cherokee engine and oil cooler overheats. This has progressively gotten worse. I have taken it to my local dealer and they can't and honestly don't try very hard to figure out the problem. I have taken it to local auto shops and they have replaced several parts but no improvements have been made. I have been told this Jeep needs an oil cooler but Jeep discontinued making these for my year. I have spent thousands of dollars to attempt to fix this and nothing has worked. This vehicle has left me stranded on the side of a busy highway with my family. I do not get warning lights, I just notice the arrow creeping dangerously close to the red marker before it completely blows the radiator. I cautiously drive slow going uphill when I am towing which is also a danger with cars passing me swiftly. Jeep knows this is a problem with the Diesel motor but they have not offered a fix for it. I can't sell it to anyone because of the known problem. I am completely stuck with a lame vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607002August 7, 2024
SEATS
When using the heated seat feature, there was a faint electrical smell. It got worse after about 5 minutes. I shut the heated seats off and the smell started to disappear. I read some jeep forums and this seems a common issue in the jeeps with suede & leather seats for there to other be an electrical short, or “hot spot” on a certain part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607033August 7, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle surged forward with out touching the gas.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11607006August 7, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, STEERING, LANE DEPARTURE: WARNING
Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s a danger to my family and I for the car to continue to do these things as the car is unable to be moved..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606715August 6, 2024
AIR BAGS, SEATS, UNKNOWN OR OTHER
-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. It just happend last night. - It has not been inspected yet either. - There was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606775August 6, 2024
SUSPENSION
There is something wrong with the front suspension of my 2019 Jeep Grand Cherokee. At highway speeds there is noise and vibration which is felt through the steering wheel and brake pedal. At lower speed, on city streets, you can feel / hear a noise when turning and the steering will pull hard to the left you have to quickly turn to the right to get the car going straight again. There seems to be something loose in the suspension which shifts out of place. I have taken it to the Jeep dealer several times and they say they do not find anything, they will balance and align the suspension but this did not fix the problem . The last time they blamed the tires, which had 55K miles, so I replaced the tires and still have the problem. This is a very dangerous situation, if it occurred in heavy traffic it would could cause the car to lurch into the oncoming lane of traffic and cause a head-on collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606904August 6, 2024
POWER TRAIN
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting her to attempt to stop the vehicle. After which, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop, only coming to a complete stop after going off the road into a drainage ditch and rolling over on its roof. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed from the scene but not taken to the dealer or an independent mechanic. The vehicle was not repaired. A police report was not filed. No injuries were reported. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 250,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606921August 6, 2024
Carry Handle, Shell, Base
The “latch” mechanism that secures the seatbelt can be kicked open by rear facing child which results in car seat not being secure to vehicle seat and severely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606678August 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
A service was scheduled to repair the rear view camera visibility in which the dealership failed to complete. The recall repair performed did not fix the situation. The rear view camera still shows up as a blue screen as well as the parksense sensors not working at all. This is a huge safety issue as nothing is shown when backing up and no sensors work. This problem occurred randomly while starting the vehicle and has not worked since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606525August 5, 2024
AIR BAGS
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that while her husband was driving approximately 40-45 MPH, the driver's side and passenger's side curtain air bags deployed without impact. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and a case was opened; however, the case had not been assigned to a case manager. The contact related the failure to NHTSA Campaign Number: 15V046000 (Air Bags). The failure mileage was approximately 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606666August 5, 2024
SEAT BELTS
SEAT BELT IS NOT RETRACTING. FEELS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606668August 5, 2024
POWER TRAIN, ENGINE
WHEN STOPPING AND SUDDENLY ACCELRATING JEEP HAS A POWER DELAY AND YOU HAVE TO HIT THE THROTTLE AGRESSIVELY TO GET GOING OR ELSE I RUN THE RISK OF GETTING HIT BY ANOTHER CAR, BUT ONCE YOU HIT THROTTLE THE POWER IS MORE THAN YOU NEED IT OR EXPECTED IT, FORCING ME TO BRAKE OR ELSE I HIT THE PCAR INFRONT OF ME. I AM STILL NOT ABLE TO MAKE THIS WORK. I PURCHASED THE CAR USED, I AM STILL MAKING PAYMENTS AND I BARELY USE IT BECAUSE I FIND IT EXTREMELY DANGEROUS AT TIME. THE POWER DOESNT COME WHEN I NEED IT BUT WHEN I DO ITS TOO MUCH, FEELS LIKE I FLOORED IT AND I HAVE MANAGED NOT TO CRASH BUT ITS SOMETHING SOMEONE SHOULD TAKE A LOOK AT BEFORE ITS TOO LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606499August 5, 2024
SUSPENSION
FCA Campaign 64A NHTSA 23V-413 / Date Completed: 09/26/2023 08/05/2024 - while driving at 30mph the rear coil spring shot down from the rear passenger side wheel nearly causing and a motor vehicle accident and injury. The recall was addressed back in September of 2023 yet failed the alleged fix from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606184August 2, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at slow speeds, the vehicle occasionally shifted into neutral independently. The contact stated while driving 70 MPH, the vehicle drastically decelerated to 30 MPH. In addition, while coming to a stop, the vehicle shut off inadvertently. The check engine and traction control warning lights were illuminated. The local dealer was not contacted. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V529000 (Power Train), 19V447000 (Power Train), and 20V475000 (Engine and Engine cooling) however, the VIN was not included in the recalls. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606033August 2, 2024
SEATS
Passenger headrest deployed without an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee