Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11610482August 23, 2024
ELECTRICAL SYSTEM
Battery drain. Two (2) new batteries installed Aux and Main battery bought/installed February 2024. I am still having battery drainage issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610512August 23, 2024
STEERING
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the steering wheel seized. The contact was unable to turn the steering wheel to the left or the right. The contact was then able to get the steering wheel to turn using more than normal force. The contact pulled over to the side of the road. The contact turned off and restarted the vehicle and was able to reset the power steering; however, the steering wheel was not functioning normally. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the steering rack gear needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V637000 (Steering). The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610559August 23, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
The vehicle has been making this electrical noise inside the vehicle. The vehicle upon accelerating, would hesitate to go then jerk. The vehicle was inspected by a mechanic technician. It was suggested that the vehicle TCM be replaced. It was replaced and the jerking still exist. The vehicle out of nowhere started having these unexpected electrical issues. This caused the cooling system fan to not work. I ordered a new cooling system fan and had it replaced/installed. However, these issues along with other safety concerning issues have continued to occur. This vehicle can cause significant serious injury or injuries to the owner or others. The vehicle would lock up occasionally. This model jeep (2014 Jeep Grand Cherokee Overland 5.7L) has some safety concerns. This need to be fixed immediately before it cause catastrophic damages/injuries to others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610161August 22, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610206August 22, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I have a few different issues with my car. The transmission has been shifting roughly, there’s a loud clunking sound when I put it in reverse, and I'm experiencing slipping, hesitation on acceleration, and sudden bursts of power. The car has been starting to jerk a lot. The engine has lost power while driving, which forced me to pull over on a busy highway at night with my kids in the vehicle. Fortunately, I was able to roll off the freeway, turn off the car, and after several attempts, I managed to drive home. Also my vehicle sometimes have a difficulty starting. I’ll press the start button and no response. I’ve also been dealing with electrical problems. My screen constantly freezes, goes blank or turns off. At times I can’t connect my smart devices. My AC has broke, repaired and having problems again. I previously took my vehicle to the dealership to address issues with the AC. I mentioned these problems, and I was told they would be checked. However, an employee later said they couldn’t find anything wrong. When I spoke to another employee, he admitted he wasn’t aware of the issues. It’s very frustrating dealing with these significant problems, especially since I can’t trust my vehicle and always feel scared to drive out of town. All of this has been an ongoing issue. I have a few friends same model and year and they received recalls but I didn’t. This is my only vehicle, I paid a lot of money for it and I shouldn’t have to be dealing with this. Please help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610289August 22, 2024
UNKNOWN OR OTHER
Screen is delaminating and this is a common issue in this type of vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609940August 21, 2024
ENGINE
2016 Grand Cherokee with 3.0L Ecodiesel and the engine failed at 43K mileage. The engine failed while driving on the highway. This could cause an accident and serious safety concern. Ecodiesel had similar failures for different drivers. The engine fails without any previous warnings. The dealer found big metal shaving in the oil pan, possibly due to the rod bearing failure. Currently the engine needs to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609979August 21, 2024
ENGINE
My 2015 Jeep Grand Cherokee Overland EcoDiesel (VIN# [XXX] ) had a catastrophic engine failure at 96k miles (400 miles from home) on a family trip Friday [XXX] leaving us stranded far from home for the second time in the last year (first time was for a turbo coolant line that failed requiring me to leave my car in California for 3+ weeks while parts were on back order). I still have an active AEM Warranty from the emissions recalls a few years back that's good until 120k miles, however previous inquiries have stated that this warranty doesn't cover the engine failure and was given a repair estimate in excess of $30k+. Premature engine failures have been a very common problem of this series of vehicle, it was involved in the AEM class-action lawsuit, and had numerous recalls that are related to the engine and engine components. Myself and the Lithia Jeep Dealership staff in Grants Pass, OR were all shocked when the warranty claim was denied for this replacement given the number of EcoDiesel failures they had seen. With the systemic premature failures of these engines, the AEM class-action lawsuit updates, extent of recalls that are related to the engine and engine components, I have been disappointed in how Chrysler/Jeep have handled this situation, leaving the burden of their design flaws on their customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609997August 21, 2024
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM, SEATS
I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn’t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11610016August 21, 2024
VISIBILITY/WIPER
The front glass panel of the panoramic sunroof spontaneously shattered. The car was going approximately 45-50 mph when a loud "bang" was heard. Broken glass could be heard inside the closed sunroof liner. Upon inspection, there was no physical damage to the front end of the car, hood, or roof indicating that something may have struck the car. An inspection of the sunroof showed a sizable hole in the middle of the sunroof glass panel with accompanying cracks in the sunroof safety glass. The car can be inspected upon request. The safety of the driver and passengers could have been compromised if the sunroof shade/liner was retracted. The problem has not been reproduced although the dealer has confirmed that incidences such as this have occurred. The vehicle has not been inspected at this time, but an inspection is scheduled. There were no warning lamps or other notifications alerting the driver to the malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610044August 21, 2024
ELECTRICAL SYSTEM
While my wife was driving, there was a noticable whining sound that was followed by heat, burning smell and smoke coming into the cabin. After taking in for service, I was told that the problem was the alternator which would have caught fire or failed without warning increasing the risk of a crash. Upon learning it was the alternator I discovered that there were 2 separate recalls (P60 and & T36) for defective alternators for 2012-2014 vehicles. "The alternator diodes on your vehicle may experience a rapid failure. Variability in the failure mode ranges from no output, reduced output, and/or a fully shorted to ground condition. Depending on the alternator failure mode and timing, vehicle electrical system voltage may drop to critical levels, disabling systems such as Antilock Brake System (ABS), Electronic Stability Control (ESC), Electronic Control Module (ECM), and/or the Central Body Controller (CBC). The driver will have limited or no detection of the alternator failing, which can result in vehicle shutdown while driving and/or an underhood electrical fire." Something terrible could have happened to my wife. Thankfully it did not. When I was told that my vehicle was not included because it is a 2011 I was angry and frustrated which is why I am reporting this to you. I am questioning why the NHTSA - would not include 2011 vehicles in the safety recall as the problem with the alternator is the same. Am I supposed to believe that the defective alternator in my vehicle is not the same as the ones that are in the 2012 when they are having the exact same problem? Along with the anger I feel because of the danger it posed to my family, I am equally frustrated that the repair is not covered under the costly repair because my VIN didn't not fall under the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610087August 21, 2024
UNKNOWN OR OTHER
Multimedia screen blacked out, the touchscreen itself works but the screen is black (or blank) we took this to the dealership and they informed us they are not sure how to fix the issue other than replace the whole screen, we had taken the vehicle to the dealership prior stating the screen would cut out or black out. The dealership found nothing wrong. Finally when the screen completely blacked out the vehicle was out of warranty by 1,000 miles and would not be covered under the warranty. We do not have the finances to pay for the replacement. The multimedia touchscreen is the hub of the entire car, we are unable to view anything behind us when backing up the car in reverse as the rear view camera is tied to the screen. This poses a risk of injuring children when backing up. We are also unable to control multiple settings within the vehicle as well as able to view any warning lights that may pop up. The dealer has stated they are aware of similar issues with the same make/model. The vehicle has been inspected by the dealership. The only warning we have had is the screen blacking out and reseting while driving and the screen blacking out for extended periods of time before resoring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609634August 20, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at approximately 25-30 MPH, the windshield wipers suddenly activated and the message FCW (Forward Collision Warning) was illuminated on the instrument panel. The contact stated that the vehicle lost power immediately after the message displayed. The vehicle was shifted into neutral and towed to a Nissan dealer and was diagnosed. The contact was informed that the alternator and battery had failed and needed to be replaced. The alternator had been replaced; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609679August 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at approximately 70, the vehicle lost motive power. The contact pulled over to the side of the road and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the mechanic was not able to restart the vehicle. The contact was then notified that there was no fuel pressure and a fuel system test and injector return test were needed to look for internal fuel damage. The vehicle was not repaired. The contact believed that the failure was associated to Manufacturer Recall: W57 or W68. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609699August 20, 2024
ELECTRICAL SYSTEM
The timp started melting and almost caught fire. Luckily I caught it when if first started and am getting it replaced.. after reading this is a common issue I am relieved my car didn’t catch fire. Please address this with Jeep. This is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609705August 20, 2024
SEATS, AIR BAGS
Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11609619August 20, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have owned this car for almost 1 year. from day one this "radio" area 10" screen with a computer behind it has been over heating and glitching out. The effects of this are several and random. Freezing and restarting randomly. Calls dropping from car to phone and back again intermittantly. While using gps maps will freeze so i miss turns and i am not where the maps says i am. After reversing the backup picture on screen from camera will sometime freeze on screen even 5 min after I am moving forward and it is a frozen picture. Most recently a disturbing saftey issue is that i was backing into my driveway and the screen froze and not backing up warning sound or visual was real time and i almost hit my fence, as my screen showed green lines and that i was plenty far away when in fact i was inches from the fencing. The dealership has replaced the glass screen but NOT the modual or computer behind it. They have sent me softare updates over the air. I have heard from them and from others this is a major issues with this model and year with these panasonic computers in them. I am very sad and frustrated about this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609319August 19, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal depressed to the floorboard without warning while attempting to stop the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective brake booster. The mechanic discovered NHTSA Campaign Number: 14V154000 (Service Brakes, Service Brakes, Hydraulic) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was then referred to the manufacturer. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609493August 19, 2024
SEAT BELTS
My driver and passenger side front seatbelts won't retract properly. Dealer just diagnosed the problem as a weak retractor. This will be the THIRD time the driver side has to be replaced since I bought the vehicle in May of 2020. It will be the SECOND time the passenger side has to be replaced. Jeep replaced both under warranty in Sept of 2021. Driver side was replaced in May of 2023 per Jeep goodwill. This time, I will have to pay for the passenger side but Mopar warranty should cover driver side as it is barely a year old seatbelt. No one i've consulted has ever had to replace their seatbelts even one time, much less three times in four years. This is a definite safety concern if the belts won't tighten up properly during normal driving or a collision situation. Jeep has recalled seat belts on Grand Cherokees up to 2015 but there have been no recent recalls i'm aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609537August 19, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Many engine related problems. Have proof of related problems and/also I have prof of me repairing the vehicle my self in present day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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