Infiniti QX60 Complaints

627 consumer complaints on file.

#11544191September 12, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
Vehicle looses power randomly. No engine or warning lights. RPMs will rev but car will not go into gear or drive. I can shut off the vehicle for a couple hours then restart and will drive fine until randomly happens again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542721September 5, 2023
AIR BAGS
Air bag light began blinking notifying me of an issue. The vehicle is available for an inspection. I took car to dealer for diagnostic check. The dealer informed me that it is the drivers side airbag causing the issue. This is a safety component of the vehicle and puts the driver and all occupants at risk should their be an airbag failure in an accident. Issue has been through a diagnostic check by the dealer and confirmed. They recommended 1) that I replace the seatback which is a costly repair. In their words, "we have seen this occur in several Infiniti models and recommended that I contact the Infiniti Consumer Affairs office as it is not under any recalls. Seatbelts are covered under the lifetime warranty of the vehicle but not the airbags." Car has had the warning lamp display for approximately 30 days now. it began end of July/early August. The vehicle has approximately 115k miles and has never been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537453August 9, 2023
VEHICLE SPEED CONTROL
While accelerating from a complete stop, the transmission does not seem to fully engage and the car shudders while taking off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537489August 9, 2023
POWER TRAIN
Malfunction of Power Train from 2018 Infiniti QX60. On July 19th, I visited Infiniti of Beachwood due to engine error light (error code P0776, CVT tranmission malfunction) of 2018 Infiniti QX60 (VIN: 5N1DL0MN0JC533475, mileage 79600). Infiniti dealer service at beachwood asked me wait untill they receive transmission warranty approval from their regional Headquarter. During last 3 weeks, I called more than 20 times but warranty service was still not approved, and on 7th August Infiniti Service manager asked me to bring the car back regardless of driver's safety with mal-functioning transmission when I complained by phone. According to Court Quality Action on March 29th 2022, CVT Warranty of 2015-2018 Infiniti QX60, effective from June 1st 2022, was extended to 96th months/94,000 miles from 72 months/70,000 miles, therefore Infiniti should approve and provide warranty service immediately without approval pending on this. However, Infiniti does not respect Court decision of transmission warranty, nor does not provide warranty service properly timely either including irresponsible attitude of service employees as well. I want Infiniti USA to follow up the court decision of transmission warranty coverage of transmission to be applied immediately to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535669August 1, 2023
POWER TRAIN
We went to a carwash and had to put the car in neutral. Not easy to do, but we finally got it in neutral. So, we come to the end of the wash, the car is rolling out and when we tried to move it back into drive, IT WOULDN'T GO! It kept on beeping every time we tried. Panic set in and my son jumped out to push the car out of the way but the car PUT THE TRANSMISSION IN PARK! He jumped back in and accidentally hit the brake which allowed him to push it back into drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535410July 31, 2023
WHEELS, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2014 Infiniti QX60. The contact stated that on three separate occasions, while driving at various speeds, the vehicle wobbled with an abnormal sound coming from the vehicle. There was no warning light illuminated. The vehicle had been both towed and driven to various independent mechanics where the lug nuts on the front driver-side wheel had to be tightened due to the lug nuts unintendedly loosening. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V229000 (Wheels). Additionally, the contact stated that the hood latch had failed which prevented the hood from remaining secured. The vehicle was not repaired. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535623July 31, 2023
ENGINE, FUEL/PROPULSION SYSTEM
In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happened again in early July and again last week. Today, when I was driving the car sounded as if it was going to stall/jerking. No warning lights came on in any of these scenarios. Todays incident is very concerning since this happened while I was driving between 40-50mph. Since May I have brought this car to two different dealers 3x and they can’t find anything wrong. Safety issues when idling and now when driving. It’s not a consistent issue and is unpredictable, which makes it even more concerning. I called a dealer today and was told not to bring it in since no warning lights came on and they already checked the car about two weeks ago. Was advised to drive the car in sport mode for a week to see if this makes a difference. I do a lot of driving and I’m afraid to be on major highways and driving late at night. I now have to make sure that I drive in a lane that has a shoulder in case I need to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534827July 27, 2023
ENGINE, ELECTRICAL SYSTEM
My vehilce only has 31000 miles on it and the cooling fan went out, was not due to anything that I did driving wise. When I called Infiniti Warranty Divison in Franklin Tennessee they said they are aware of the complaints by other customers they said they issued a technical bullentin ITB17-048 but said there was no reason for a recall but they deemed it necassry to make a design change which fixed this problem and also required a module change also. They said they are not responsible for the problem, but if that is true then why did they make the design change. So any owners with old design will have an issue and will have to replace the unit. So I am glad that I was not on the road driving and would have been stuck in the heat trying to get the car repaired. There was no warnings about the issues and even though they may the dealers aware of the issue no notice was sent owners. Please review the number of complaints that were made online about this issue. Feel like they just took advantage of me because this was not a problem I created but was due to poor design. Also the cooling fans are no longer made of metal but of plastic, what is life expectancy of this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534317July 25, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
•Charging pad does not charge. •Despite not charging, the pad overheats all phones. •USB port overheats phones •Door handles to do not disengage locks when it rains and you are locked out of the car •Bluetooth does not work on any phone, it stops working daily. •Map functions stops working daily. •Apple Car Play stops working daily. I cannot upload the video that shows the issue with the maps/bluetooth
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533812July 22, 2023
UNKNOWN OR OTHER
Sunroof exploded driving 70 mph and Interstate 77 in Virginia on a 73 degree clear sunny day with no other traffic around
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533540July 20, 2023
SERVICE BRAKES
The car lurches forward 3-5 inches when it is shifted into park. This happens regardless of flat ground or on an incline. This issue has happened since the purchase of the car in February 2023. I had the car inspected by Infiniti and they found no issues with the brakes/rotors or braking system. This happens regardless of if the parking brake is engaged or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532961July 18, 2023
ENGINE
The contact owns a 2018 Infiniti QX60. The contact stated that upon attempting to start the vehicle, he heard an abnormal sound coming from the engine compartment. The vehicle failed to start. After calling Roadside Assistance, all attempts to jumpstart the vehicle failed. The check engine warning light was illuminated on the instrument panel. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530335July 4, 2023
POWER TRAIN
We get the message "Hybrid engine overheated" and after that loses power/acceleration causing vehicle to stall. This happened twice in last year. First time, we were at the Canadian border idling the vehicle when it happened. We took the car to our dealer for inspection and they said it related to a recall and updated the software. Few months later, it happened again in stop and go traffic and this time the dealer is saying hybrid CVT assembly has to be replaced at the cost of ~$15,000 including tax.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530189July 3, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
Driving West on I8 from AZ into San Diego my vehicle would lose all ability to accelerate and start decelerating on the upward climbs of the Crestwood Summit highway pass through the Cuyamaca Mountains. Not only it would continue to lose complete driving power and we had to pull over many time to turn the car off and let it sit for 10 minutes. It was not over heated and no lights were on with any indication of failure. During decents and on plateaus it resumed its completely normal functioning. I immediately brought it in to Oceanside CA Infiniti where they told me they don’t know what it wrong so they can’t fix it and I have to basically drive back to AZ through the mountains again and break down (it’s 115 degrees and almost 1.5 hours in both directions to any town) to figure out what was wrong. It’s incredibly dangerous and clearly not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529614June 29, 2023
POWER TRAIN
Hello the CVT transmission in these 2014-2017 vehicles have been known to be defective. Apparently Infiniti settled a lawsuit that was suing them for this exact reason. They settled without admitting fault. Problem with that is all these vehicles are still on the road and customers are unaware. They say they informed us but I can assure you I never was informed. They also sent a service bulletin to their dealerships telling them to expect problems and to fix if brought in. The vehicles are dangerous without a doubt. They shake, shudder and lose acceleration with no warning. No lights come on the dash or anything. Someone will lose their life, if they haven’t already. The law firm had company emails showing they were going to do a recall. Corporate greed is my guess, got in the way. Now unsuspecting customers are driving ticking time bombs. Also owners are trying to sell these vehicles to unsuspecting customers. There is no way this should be acceptable in my opinion and am extremely disappointed with the lack of concern I’ve received from the company. We are paying for a so called “luxury” vehicle only to find out later that the transmission should of been recalled years ago. Here I sit with my 20k used vehicle blue book broken down car now. It’ll cost $9800 to fix. Just isn’t right and I hope I’m finding someone that will at minimum look into it. Please, do us all a favor before it’s to late. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529203June 27, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The vehicle shudders and the transmission shifts up and down and has a high squeal when driving. The transmission does this cold and at operating temperature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527442June 16, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
there are multiple issues with the aforementioned vehicle and I have brought it to the dealership multiple times, but they stated that although Infiniti is aware of the issues they do not have a fix. When it rains out the locking mechanism fails on the vehicle and I am locked out of the vehicle. In addition to that, on multiple occasions, I place the car in park when I come to a stop and the vehicle does not stay in park. It goes back into drive. There is an overheating issue with the wireless charging pad. The charging pad is not charging the cell phone, but it is producing heat to the degree that it causes the iPhone to overheat and shut down . The Bluetooth system is a complete failure. During the middle of a drive when you are utilizing the navigation system the system completely shuts down. It is inoperable. This happens with Apple CarPlay specifically and it renders the system completely useless. this is a serious safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527210June 15, 2023
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2017 Infiniti QX60. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated that he was approaching an exit at the time and was able to coast the vehicle off the freeway into a parking area where the vehicle failed to restart. The contact stated that there were several unknown warning lights illuminated. The vehicle was towed to the contact's residence and later towed to the dealer, who diagnosed a failure with the alternator, and corrosion on the battery terminals. The vehicle had been repaired. The manufacturer was not notified of the failure. The failure mileage was 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527265June 15, 2023
STEERING, VEHICLE SPEED CONTROL
The contact owns a 2015 Infiniti QX60. The contact stated that while driving at various speeds, the vehicle lost power steering functionality with the power steering warning light illuminated. The vehicle was taken to the dealer on several occasions however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been notified of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526987June 14, 2023
AIR BAGS
I was doing around 60 mph when a guy to my right did an illegal u turn right in front of my car. The front of my car hit the driver side of his car. There was extensive damage to the front end of my car but my air bags did not go off.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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