Infiniti QX56 Complaints

540 consumer complaints on file.

#11327035June 2, 2020
AIR BAGS
AIR BAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11324435May 13, 2020
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE FUEL GAUGE WAS INOPERABLE. THE CONTACT STATED THAT THE FUEL GAUGE REFLECTED AN INCORRECT AMOUNT OF FUEL IN THE VEHICLE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE FUEL GAUGE INDICATED THAT THE FUEL GAUGE SHOWED ADEQUATE FUEL IN THE VEHICLE HOWEVER, THE VEHICLE STALLED AND RAN OUT OF FUEL. THE CONTACT STATED THAT THE FAILURE WAS A COMMON FAILURE IN SIMILAR VEHICLES. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323919May 8, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE BATTERY FAILED PREMATURELY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, AND AN INDEPENDENT MECHANIC, TO HAVE A DIAGNOSTIC PERFORMED. THE DIAGNOSTIC TEST WAS UNABLE TO LOCATE A FAILURE CODE THEREFORE, THE BATTERY WAS REPLACED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE UNKNOWN DEALER AND THE CONTACT WAS INFORMED THAT THE BATTERY FAILURE COULD BE CAUSED BY PARASITIC DRAIN OR A RELAY FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323433May 5, 2020
UNKNOWN OR OTHER
I TOOK MY 2012 QX56 INFINITI TO INFINITI IN AUSTIN TEXAS AND THEY TOLD ME BOTH OF MY CATALYTIC CONVERTER OR OUT THIS NEED TO BE A RECALL ISSUE WANT ME TO SPEND OVER $4,000 FOR BOTH TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322959May 1, 2020
POWER TRAIN
A WHINE OR HISS WHEN I START THE VEHICLE AND IT GOES AWAY AFTER ABOUT 10-15 MINUTES. IT WAS DETERMINED TO BE A TIMING CHAIN ISSUE BY MY MECHANIC. THERE APPEARS TO BE A SAFETY RECALL NOTICE FOR THE 2012 QX56, BUT NOT FOR MY SPECIFIC VIN. I DON'T UNDERSTAND HOW THE NHTSA ALLOWS A MANUFACTURER TO ONLY INCLUDE A PORTION OF THE 2012 MODEL AND NOT OTHERS. THIS IS A SAFETY RECALL! DOES SOMEONE AT THE NHTSA RECONCILE THE 2012 QX56 VEHICLES SOLD VERSUS THE VINS ELIGIBLE TO BE COVERED UNDER THIS SAFETY RECALL NOTICE? OBVIOUSLY, OTHERS ARE HAVING THE SAME PROBLEM! I SUGGEST THE NHTSA TAKE SAFETY RECALL NOTICES MORE SERIOUS AND HOLD MANUFACTURERS ACCOUNTABLE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319803March 31, 2020
SERVICE BRAKES, ENGINE, STEERING
DRIVING DOWN HIGHWAY 421 IN WILKESBORO, NC ON A 45 MPH SECTION OF THE HIGHWAY, MERGED OVER INTO THE TURNING LANE TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. WAITED FOR A BREAK IN TRAFFIC, UPON A BREAK IN TRAFFIC TRIED TO ACCELERATE TO CROSS TRAFFIC, AS VEHICLE STARTED TO ACCELERATE IT STALLED IN MIDDLE OF ROAD. WIFE AND CHILDREN IN CAR STARTED SCREAMING. TRAFFIC NICE ENOUGH NOT TO RUN INTO US. HAD CAR TOWED TO LOCAL AUTOMOTIVE REPAIR SHOP. FOUND THAT THIS IS A COMMON PROBLEM FOR THE 5.6 LITTER NISSAN/ INFINITI ENGINE. ONE OF THE TIMING GEARS FOR THE LEFT BANK STOPPED ROTATING SOME HOW. THIS SIDE OF THE ENGINE TIMING SYSTEM ALSO POWERS THE FUEL PUMP SO THAT YOU CANNOT EVEN LIMP ACROSS THE ROAD ON HALF THE ENGINE. IT JUST STOPS RIGHT WHERE YOU ARE. YOU HAVE NO STEERING NO BREAKING AND NO PROPULSION. THIS IS A DANGEROUS SITUATION AND THE MANUFACTURE SHOULD BE HELD RESPONSIBLE FOR THE DESIGN AND LACK OF QUALITY OF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318253March 16, 2020
ENGINE
ENGINE IS MAKING LOUD WHINING NOISE AND JERKS. NOISE IS HEARD WHEN THE TRUCK STARTS AND IS ON IDDLE. THERE WAS A SERVICE BULLETIN ISSUED IN 2016 ITB16-015. WE WERE NEVER NOTIFIED OF THIS CAMPAIGN. WHEN CALLING INFINITY CORPORATE THEY DENIED FIXING THE ISSUE BECAUSE THEY COULD NOT SEE THE MAINTENANCE RECORD FOR THE TRUCK SINCE IT WAS NOT TAKEN TO AN INFINITY DEALER. THE TRUCK GETS MAINTENANCE FROM OTHER PLACES LIKE JIFFY LUBE ETC. OUR CLAIM WAS DENIED THEY SAID THE CAMPAGIN EXPIRED IN FEBRUARY 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317204March 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING ON AN INCLINE APPROXIMATELY 50 MPH, THE VEHICLE LOSS MOTIVE POWER WITH AN ABNORMAL SOUND COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER INFINITI OF GWINNETT, (3090 SATELLITE BLVD, DULUTH, GA 30096), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2016, BY HAYES CHRYSLER/DODGE OF LAWRENCEVILLE LOCATED AT (719 DULUTH HWY, LAWRENCEVILLE, GA 30046), FOR A SIMILAR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316095March 4, 2020
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STARTED TO VIBRATE AND DECELERATED INDEPENDENTLY. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RADIATOR FAILED WHICH CAUSED COOLANT TO MIX WITH TRANSMISSION FLUID AND CAUSED THE TRANSMISSION TO BECOME INOPERABLE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316183March 4, 2020
ENGINE
THE VEHICLE WAS COMPLETELY DEAD AND WOULD NOT START WHEN BATTERY WAS JUMPED. BATTERY WAS REPLACED ONCE IT WAS DISCOVERED THAT THE ORIGINAL BATTERY WAS COMPLETELY DEAD. ONCE THE VEHICLE STARTED , THE ENGINE LIGHT WAS VISIBLE ON THE DASH. THE VEHICLE WAS MAKING A VERY LOUD HUMMING SOUND COMING FROM UNDER THE HOOD. THE SOUND GOT LOUDER AND INTENSIFIED AS THE RPMS INCREASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315533March 2, 2020
ENGINE
TIMING CHAIN WAS LOOSENED AND WAS RUBBING AGAINST ANOTHER PART MAKE A LOUD NOISE WHILE SITTING AND DRIVING. THANKFULLY I STOPPED IN TO HAVE IT CHECKED OUT. THE SERVICE DEPARTMENT SAID IT WAS READY TO BREAK AT ANYTIME. THANKFULLY NOTHING HAPPEN TO ME, KIDS, AND HUSBAND ON THE HIGHWAY. FRIGHTENING TO THINK OF LOSING CONTROL OF A VEHICLE WHILE DRIVING 65 MPH. THERE WAS A RECALL ON TIME CHAINS FOR THE SAME YEAR, BUT MY VIN # WAS NOT COVERED. IT SHOULD HAVE BEEN COVERED. I HAVE HAD IT TO THE DEALERSHIP SEVERAL TIMES FOR NORMAL UPKEEP. SHOULD THERE HAVE BEEN A RECALL, THE SERVICE DEPT WOULD HAVE CAUGHT IT. THEY AGREED THIS MORNING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311906February 27, 2020
UNKNOWN OR OTHER
I WAS DRIVING ACROSS A BRIDGE IN TOWN GOING ABOUT 40MPH. NOTHING WAS OVER HEAD, DRIVING CONDITIONS WERE GOOD, WEATHER CLEAR AND ALL OF SUDDEN OUT OF NO WHERE I HEARD AN EXPLOSION. EXTREMELY LOUD, MADE MY EARS RING. I IMMEDIATELY THOUGHT SOMETHING BLEW UP OR MY CAR HAD BEEN SHOT. I STARTED HEARING PIECES OF GLASS HIT MY SUNROOF COVER AND PULLED UP TO FIND MY GLASS HAD EXPLODED AND LEFT A HUGE HOLE IN MY SUNROOF. THE GLASS EXPLODED FROM THE INSIDE OUT. I IMMEDIATELY TOOK MY VEHICLE TO THE INFINITI DEALERSHIP WHERE I PURCHASED THE CAR BRAND NEW. THEY AGREED THAT IT HAD EXPLODED FROM THE INSIDE OUT AND SAID THEY HAD SEEN THIS BEFORE. I WAS ASKED TO PAY $1261 TO REPLACE THE GLASS SINCE MY CAR WAS NOT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309580February 17, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
MY WIFE DROVE TO MY DAUGHTERS SCHOOL SCHOOL FOR A BASKETBALL PRACTICE. SHE LOCKED THE DOORS USING THE KEYFOB LIKE ALWAYS. WHEN SHE GOT BACK TO THE CAR SHE UNLOCK THE DOORS USING THE KEYFOB, BUT THIS TIME THE DRIVERS DOOR DID NOT OPEN. SHE TRIED USING THE DOOR ENTRY BUTTON ON THE HANDLE WHICH DID NOT WORK. SHE THEN GOT IN THRU THE PASSENGER DOOR AND TRIED TO PULL THE HANDLE TO OPEN THE DOOR AND THAT DID NOT WORK. FROM THE INSIDE OF THE CAR SHE HAD TO CLIMB OVER THE CENTER CONSOLE TO GET INTO THE DRIVER SEAT. I CHECKED THE OPERATION MYSELF WHEN SHE GOT HOME AND I COULD NOT FIND A WAY TO OPEN THE DOOR. AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND THAT THIS WAS A PROBLEM WITH THE DESIGN OF THE PLASTIC ACTUATOR AND ITS COMPONENT. WITH THE NUMBER OF PEOPLE HAVING THIS PROBLEM, I AM SURPRISED THERE ISN'T A RECALL SIMILAR TO THE TAKATA AIRBAGS SINCE THIS WOULD NO PASS AN INSPECTION AND WOULD BE A HAZARD IN THE CASE OF AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308946February 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2012 INFINITY QX56. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG COVER WAS CRACKING. THERE WERE NO RECALLS AND THE ISSUE WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE AIR BAG COULD DEPLOY WITHOUT WARNING SINCE IT WAS CRACKED AND POSSIBLY INJURIE THE PASSENGER. THE CONTACT WENT TO INFINITI OF CORAL GABLES (2701 S LE JEUNE RD CORAL GABLES, FL 33134 (786) 899-5127) WHO OFFERED NO ASSISTANCE OR DIAGNOSES AND REFERRED THE CONTACT TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307996February 9, 2020
ELECTRICAL SYSTEM
ON MORE THAN ONE OCCASION AFTER DRIVING TO A STORE OR APPT. AND PARK . GO OUT TO A COMPLETELY DEAD VEHICLE. JUMP START TO GET GOING MAY GO FOR A MONTH OR SO AND IT WILL HAPPEN AGAIN WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306616February 3, 2020
ENGINE, FUEL/PROPULSION SYSTEM
CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306423February 1, 2020
SERVICE BRAKES
I WAS DRIVING AT APPROXIMATELY 60 MPH ON A FREEWAY WHEN TRAFFIC AHEAD CAME TO A SUDDEN STOP. I PRESSED THE BRAKE PEDAL AND IT TRAVELED TO THE FLOOR AND I DID NOT FEEL THE CAR SLOW AT ALL. THE "BRAKE" DASH INDICATOR LIGHT CAME ON, AND I CONTINUED PUMPING THE BRAKE PEDAL TO TRY AND SLOW THE CAR. WHILE I CONTINUED PRESSING THE BRAKES, THE CAR STARTED SLOWING DOWN RAPIDLY ON ITS OWN AS IF IT WAS PRESSING THE BRAKES ON ITS OWN AND I COULD HEAR A LOUD GRINDING SOUND. I RELEASED THE BRAKE PEDAL AND CROSSED SEVERAL LANES OF TRAFFIC AS THE CAR WAS UNCONTROLLABLY SLOWING TO REACH THE SHOULDER. I CALLED MY HUSBAND TO TELL HIM WHAT HAD HAPPENED AND REMAINED ON THE SHOULDER WITH THE CAR RUNNING. MY HUSBAND MET ME ON THE SHOULDER AND DROVE THE CAR HOME. HE SAID THAT THE GRINDING SOUND WAS THE ABS ON IN A PERMANENT STATE, AND WOULD ACTIVATE DURING EVERY BRAKING UNLESS THE BRAKES WERE APPLIED EXTREMELY LIGHTLY. THE CAR WAS DRIVEN TO OUR DRIVEWAY AND TURNED OFF. SEVERAL HOURS LATER MY HUSBAND DROVE IT AGAIN. THE "BRAKE" LIGHT WAS OFF, BRAKING RETURNED TO NORMAL, AND ABS COULD BE ACTIVATED WITH HARD BRAKING AS USUAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306305January 31, 2020
UNKNOWN OR OTHER
MY 2012 INFINITI QX56 NEEDS A NEW TIMING CHAIN AND INIFINITI SAID THERE WAS A RECALL BUT NOT ON MY PARTICULAR VIN NUMBER. IT SEEMS ODD THAT I HAVE THE YEAR AND MAKE OF THE CAR WITH THE EXACT REPAIRS NEEDED AS THE RECALL BUT THEY AREN'T COVERING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298266January 9, 2020
SERVICE BRAKES
WHILE IN MOTION THE BRAKE PEDAL FEELS LOOSE AND THERE IS A GRINDING NOISE. THE BRAKING POWER LOSES FUNCTION, THE RED BRAKE LIGHT TURNS ON AND YOU HAVE TO PULL OVER AS SAFELY AS POSSIBLE TO TURN OFF THE VEHICLE FOR IT TO RESET ITSELF. I ONLY LEARNED THAT IT WILL RESET ITSELF WHEN YOU TURN OFF THE VEHICLE AFTER THE FIRST TIME IT HAPPENED TO ME ON A STREET. SINCE THEN IT HAS HAPPENED ON SEVERAL OCCASIONS WHILE ON THE HIGHWAY AND FREEWAY. THE FIRST TIME IT HAPPENED WAS ABOUT 2 YEARS AGO AND MOST RECENTLY 1 WEEK AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297314January 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED UPON START-UP. THE VEHICLE WAS TAKEN TO TWO SEPARATE INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF DIAGNOSTIC TROUBLE CODES: P0420- P0430 CATALYST SYSTEM INEFFICIENCY. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED HOWEVER, THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, CASE NUMBER: 35634299. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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