Infiniti QX56 Complaints

540 consumer complaints on file.

#11448098January 19, 2022
SUSPENSION
While my wife was driving our QX56 during normal conditions at approximately 40MPH, QX56 begun to swerve repeatedly left to right in a dangerous manner and she had to apply brakes rapidly. Looking under the vehicle, the lower control arm was badly cracked and the cause of the swerving. I towed to my local shop (not Infiniti dealership) for repair and they confirmed the right control arm was cracked. They stated the left control arm was also severely rusted / damaged and wasn't too far from cracking either. Fortunately, my wife was only going 40mph and was able to control the swerving. If going 70 or 75MPH on the highway, I'm not sure that would have been possible. Pictures are attached, both of broken right control arm which caused swerving and left control arm that is near cracking. With both control arms going out at same time, I feel this is a dangerous, quality control issue from Infiniti. I spoke with Seth at Infiniti Consumer affairs who stated they wouldn't reimburse the repair at a non-Infiniti repair show and didn't appear to plan to pass on the seriousness of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447848January 18, 2022
ENGINE
The contact owns a 2011 Infiniti QX56. The contact stated while driving at various speeds, the vehicle would vibrate violently. Additionally, the vehicle had experienced intermittent power loss and had gone into limp mode. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the timing chain replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439237November 3, 2021
ENGINE
The contact owns a 2013 Infiniti QX56. The contact stated upon starting the vehicle, the vehicle made abnormal rattling sounds. The check engine warning light illuminated. The contact also stated that the failure was occurring while driving. The vehicle was taken to an independent mechanic who diagnosed that the timing chain guide and the timing chain needed to be replaced. The manufacturer was notified of the failure and advised the contact that they could not assist because the VIN was not included in a recall related to the failure. The contact referenced service bulletin #P6305. The vehicle was not repaired. The approximate failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434820September 29, 2021
ENGINE
Took car in for maintenance and was told I needed a new timing chain as its an often replaced part and that is failing on my car , I looked it up and found out that its a voluntary recall at present after numerous complaints and the dealer admitted they are faulty but mine wasn't in the VIN range for reimbursement. I had to pay $3800 dollars to replace and wait 10 days for completion, this is an expensive repair on a car of this caliber , yet Infiniti offers no compensation. This faulty chain which is supposed to last a cars lifetime could cause the engine to FAIL resulting in a hazard to my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433350September 17, 2021
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
Timing Chain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431702September 4, 2021
SERVICE BRAKES, SEAT BELTS
Occasionally Brake light turns on in my dashboard then my braking system loses hydraulic pressure and I have troubling braking till I turn car off then resets and goes back to normal but while brake light us on is very troubling and concerning? This has happened on many occasions since purchasing the car if I remember in 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431708September 4, 2021
ELECTRICAL SYSTEM, ENGINE
SUV WOULD NOT START SO HAD TO GET A JUMP. 1 WEEK LATER SAME THING. HAD BATTERY TESTED BUT WAS NOT BAD AND IT HAD JUST BEEN REPLACED BY DEALER IN 2019. 1 WEEK LATER AGAIN SUV WOULD NOT START. GOT A JUMP AND TOOK TO JBA INFINITI IN ELLICOTT CITY, MD WHO CHARGED THE BATTERY FOR 2 HOURS. 2 WEEKS LATER, SUV IS HESITATING TO START. I REFUSE TO PAY ANOTHER $186 FOR THEM TO DIAGNOSE AND THEN RECHARGE THE BATTERY AGAIN. AFTER SOME RESEARCH IT LOOKS LIKE OTHERS ARE HAVING THIS SAME ISSUE. NEXT, CATALYTIC CONVERTERS. SUV IS 8 YEARS OLD AND JBA INFINITI IS TELLING ME I NEED TO REPLACE THEM @ A COST OF $7500. THIS IS RIDICULOUS.....I DON'T HAVE LOSS OF POWER BUT I SO GET THE "ROTTEN EGG" SMELL SOMETIMES. I WOULD THINK THIS PART WOULD BE COVERED UNDER EMISSION WARRANTY FOR AT LEAST 15 YEARS. I HAVE 142000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427869August 5, 2021
ENGINE
I own a 2012 QX56. Check engine light comes on and I take it to the dealer. It's the Catalyst System Efficiency Below Threshold (catalytic covers - P0430 code) I was warned before I bought this vehicle about the cats going bad. Infiniti dealer, that I purchased the truck from said "this vehicle has been serviced at an Infiniti dealer since day one. Every possible service that was needed was completed. The owner took immaculate car of this truck. You won't have any issues." So tell me, if this vehicle was driven exactly how it was supposed to be and yet at 113K miles the cats go bad, why isn't there a recall?? This is a "top of the line SUV" and yet it needs $4500.00+ in engine repairs at just over 113K miles. Infiniti needs to step up and take responsibility for this issue. If dealerships are warning you about this issue, obviously there is a KNOWN issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421511June 19, 2021
ENGINE
Timing belt/chain failure - Recalled and repaired by dealership. When picking up my vehicle from the dealer for the above mentioned repair I was notified that I need new Catalytic Converter's as now the Service Engine light was coming on. The Service Engine light was NOT coming on prior. After an hour or two researching the CAT issue online I have found hundreds if not more instances with the same issue for this vehicle. A bad CAT can cause numerous issues with vehicle performance to vehicle fires which could cause accidents putting not only passengers but other motorists at risk. And then there's the damage to the environment. If the timing belt warranted a recall for causing misfires...etc. why wouldn't the manufacturer include parts of the system effected by the part being recalled? Timing Belt causes misfires --> Misfires cause CAT damage/failure, but CAT not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421001June 15, 2021
ENGINE
My 2012 Infiniti QX56 has a loud rattling noise coming from the engine. This started around Oct 2020 and comes and go. It has got worse over the last month or so and has started stalling and acting like it doesn't want to go. A few times the car will start shaking while I'm driving. It has been checked out and codes for converter and timing chain are there. Engine light is on. I drive this car with my 2 children and am afraid of the safety issue. I know there is numerous others having these same 2 issues with my year and make of car. Spoke with Infiniti Corp. and they will not do anything about it because my VIN is not under the recall. However, the vehicles with this issue that have been repaired under the recall have the same engine and same issues that I'm having. I think all vehicles in 2012 regardless of VIN should be under the recall as I'm seeing so many with these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415503May 7, 2021
ENGINE, UNKNOWN OR OTHER
CODE REF TSBNO. 16-015 TIMING CHAINS REPLACEMENT MANUFACTURER DEFECT AND RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413961April 26, 2021
ELECTRICAL SYSTEM, ENGINE, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THERE WAS CAR THAT PULLED UP BEHIND ME WHILE I WAS IDLE IN THE DRIVEWAY AND AS I PULLED OUT NO WARNING BEEP..AND NOW THE VEHICLE. WAS NOT CRANKING FOR SEVERAL HOURS AND NOTHING IS WRONG WITH BATTERY AND REMOTE IS FULLY CHARGED & HAVE BEEN STRANDED SEVAL TIMES BECAUSE IF OF IT...THIS HAS TO BE A RECALL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11412807April 19, 2021
SERVICE BRAKES
I WAS ON THE HIGHWAY DRIVING MY FAMILY FROM TEXAS TO NORTH CAROLINA WHEN I RAN INTO RUSH HOUR TRAFFIC LONG THE WAY. I APPLIED THE BRAKE TO SLOW THE VEHICLE DOWN, THEN SUDDENLY THE STEERING WHEEL STARTED SHAKING, THERE WAS A LOUND GRIDDING NOISE AS IF THE ENGINE ABOUT TO FALLOUT AND MY BRAKE DIDNOT HOLD IMMEDIATELY WHEN APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408143April 14, 2021
ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE STALLING ALL TIME WHICH IS VERY DANGEROUS ESPECIALLY WHEN I M DRIVING ON HIGHWAY . MORE THAN 10 TIMES I ALMOST CRASH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403384March 16, 2021
ENGINE, FUEL/PROPULSION SYSTEM
HAD NO PRIOR ISSUES, DRIVING DOWN THE HWYAT 65 MILES PER HR.. CAR FAILED. COSTED TO SIDE OF ROAD MADE IT TO REPAIR SHOP AND THE FUEL PUMP WENT OUT, WHICH AFFECTED THE TIMMING CHAIN AND BROKE THE TEETH, WHICH HAS AFFECTED THE MOTOR. THIS IS A DESIGN DEFECT THAT HUNDRED OTHER FOLKS ARE HAVING. I COULD HAVE LOST MY LIFE WITH THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398451March 1, 2021
AIR BAGS
MY AIR BAG LIGHT WAS ON. I TOOK MY VEHICLE TO THE DEALERSHIP TO FIND OUT WHAT WAS THE PROBLEM. THE ISSUE THAT THEY REPORTED TO ME WAS "PAST CODE FOR AIR BAG PASSENGER SIDE: WILL NEED TO REPLACE DIAGNOSTICS MODULE TO BEGIN DIAGNOSIS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394273February 2, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE MISFIRED AND STALLED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND FLASHING. THE VEHICLE WAS TOWED TO WILLIS INFINITI (2101 NW 100TH ST, DES MOINES, IA 50325, 855-638-2280) AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388665January 18, 2021
FUEL/PROPULSION SYSTEM
WHILE DRIVING MY 2011INFINITI QX56 TO WORK, THE SERVICE ENGINE LIGHT CAME ON AND THE VEHICLE START LOSING POWER AND SHAKING.AFTER CHECKING IT I HAD CODESPOO21,POO87 AND POO90. THE CODES ARE RELATED TO VVT SOLENOID AND HIGH PRESSURE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388357January 15, 2021
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTHWEST INFINITI (10495 SOUTHWEST FWY, HOUSTON, TX 77074, (832) 742-1614) WHERE IT WAS DIAGNOSED WITH NEEDING THE CATALYTIC CONVERTER TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, 3 YEARS LATER HE EXPERIENCED THE FAILURE. THE VEHICLE WAS TAKEN BACK TO DEALER, WHERE IT WAS DIAGNOSED WITH NEEDING THE CATALYTIC CONVERTER TO BE REPLACED FOR A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386367January 4, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
THE VEHICLE WILL LOSE POWER TO THE BRAKES WHILE DRIVING INTERMITTENTLY. WHEN PROBLEM OCCURS YOU WILL LOSE POWER STEERING AND PRESSURE TO BRAKING SYSTEM. ALSO THE DRIVER HID HEADLAMP GETS MOISTURE IN IT WHENEVER IT RAINS. I HAVE HAD TO REPLACE THE HID BULB ABOUT 6 TIMES IN THE PAST YEAR. ALSO THERE SEEMS TO BE AN ELECTRICAL ISSUE WITH THE ONBOARD COMPUTER THAT CAUSES THE TACHOMETER TO NOT WORK OR READ CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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