Infiniti QX56 Complaints

540 consumer complaints on file.

#11519033April 26, 2023
SUSPENSION
Control arm failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518148April 20, 2023
FUEL SYSTEM, OTHER
The contact owns a 2009 Infiniti QX56. The contact stated while driving 65 MPH, the fuel gauge indicated that there was no fuel remaining, and the vehicle lost motive power and stalled. The contact was able to pull over on the side of the road. The vehicle was towed to an independent mechanic and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 10V074000 (Fuel System, Other). The vehicle was repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in the recall. The failure mileage was 156,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515904April 7, 2023
SUSPENSION
While driving at highway speed, rear of vehicle suddenly became uncontrolled and caused vehicle to swerve dangerously. If a vehicle would have been in the adjacent lane an accident would have occurred. Upon initial inspection, the left rear lower control arm failed catastrophically due to rust rendering the vehicle undrivable. Driver and passenger were put at risk as a result of this incident. Deeper inspection revealed the right rear control arm was also compromised due to rust as well as the two forward mounting points of the modular rear suspension cradle (framework). No warning lights appeared, however the steering wheel did begin correcting to the right just prior to event, similar to heavy wind situation. Parts have not been inspected by manufacturer. Pictures attached. Parts are available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514114March 27, 2023
ENGINE
Started car in the morning and it started misfiring very badly. Flashing check engine light. Immediately pulled over and shut engine off. Had it towed to my shop I use they hooked it up to computer and it was diagnosed as a loose timing chain. Basically timing chain replacement This is rediculous only has 129k miles. They claim timing chain and components are good til 300k with regular maintenance. This suv since new has had synthetic mobile 1 oil changed every 3500 miles. There was a voluntary recall on this issue. Why was it ever taken down Now I’m paying the car payment on a car I cannot drive. Till I spend $5000 to have all that replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510476March 6, 2023
SUSPENSION
The rear controls arms and cradle mount were riddled with severe fissures, causing car to sway dramatically. The level of component failure posed a severe safety risk to me. My mechanic was shocked by the amount of failure to these major rear suspension components. I have included photos and receipts for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509354February 27, 2023
SUSPENSION
The contact owns a 2013 Infiniti QX56. The contact stated that intermittently while parked, and while driving at various speeds, the rear of the vehicle was sagging. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the air shocks and compressor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was informed that the warranty had expired. The approximate failure mileage was 40,000. The contact stated that the air suspension system on the vehicle never properly worked. There was an attempt to make repairs but that did not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507391February 15, 2023
AIR BAGS
I was involved in an auto rollover accident on January2, 2023 when a driver "t-boned" me in my 2008 Infiniti Qx56 striking the middle of the passenger side of my Qx56 after running a stop sign and failing to yield to my right of way causing my Qx56 to roll over 3 times. My driver's steering wheel airbag did NOT deploy. To my knowledge all the other airbags did deploy. I suffered neck, right shoulder, and lower back injuries from the rollover but remained in the driver's seat as the seatbelt system worked well. My Qx56 was a total loss.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11492549November 7, 2022
FUEL SYSTEM, OTHER
The contact owns a 2005 Infiniti QX56. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the residence where it was discovered that no fuel was present although the fuel gauge indicated that there was a quarter tank of fuel in the tank. After adding fuel, the vehicle was restarted, and the vehicle operated as designed. The cause of the failure was not yet determined. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number 10V074000 (Fuel System, Other). The contact indicated that the vehicle had experienced the same failure listed in the recall. The local dealer was not contacted. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492249November 4, 2022
UNKNOWN OR OTHER
I have an engine light on as a result of 2 bad catalytic converters that need to be replaced. The vehicle has been inspected the infinite dealer maintenance dept. This poses a safety risk of this vehicle shutting down in the midst of driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484449September 14, 2022
SERVICE BRAKES
Brake Failure. The brake fails occasionally while driving on the streets or on the Highways without Waring. The brake pedal goes down to the floor, and grinding/hitting metal to metal sound is heard and vehicle brake control is lost. Experiences were traumatic; you swing left or right to avoid hitting another vehicle from behind or running a red light. The vehicle has been inspected by an independent mechanic, and the brake components: rotors, pads, drum, and fluid levels were ok, each time it occurs. The brake lights come off and on and each time, the mechanic finds no issues with the brake components. One dangerous aspect of these occurrences is that after the vehicle sits for a while, like 30 minutes to one hour, and you go back to driving the vehicle, it appears that the brakes readjust and starts working normally; it continues to work normally about a month, and out of nowhere without warning it fails again and readjusts later. I was about to take my daughter to college out of County, and she has a lot of luggage as she lives in the dormitory; we would not use this Infinity which is a large SUV that could have accommodated me, my daughter and my wife, because of fear of brake failure on the highway. We decided that we would have to use our small compact Lexus instead, but I would not be accommodated in the Lexus because of my daughter's much luggage; my wife and my daughter will make the trip without me. Please look into these break failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484222September 13, 2022
ENGINE
Our Infiniti QX56 started misfiring and shaking when driving. We took it in to the Infiniti dealership and was informed it is a bad timing chain. Upon research, we realized there was a recall for this issue on 2013 Infiniti QX56 models just like ours. However, our VIN did not show on the recall list. Our car has been meticulously maintained. Our research revealed that timing chains in well maintained cars should last up to 300,000 miles. Our car has 105,000 miles. We feel this repair should be covered by Infiniti. We did not pay for a luxury car to have this type of issue. The car is undrivable due to safety concerns and we would like this addressed immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473908July 14, 2022
SUSPENSION, STEERING
The contact owns a 2009 Infiniti QX56. The contact while driving approximately 25 MPH, there was swaying in the rear of the vehicle. The contact also stated that the fuel gauge was not operating properly after the fuel tank was filler. Additionally, there was an unknown failure with the rear suspension. The tire failure warning light was illuminated. The contact stated that an independent mechanic diagnosed the vehicle with rear suspension failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the VIN was not included in NHTSA Campaign Number: 21V402000 (Suspension, Steering). The approximately failure mileage was 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466379May 27, 2022
ENGINE
The contact owns a 2012 Infiniti QX56. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle started shaking violently. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the timing chain to be replaced. The vehicle was not repaired and continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461649April 21, 2022
ENGINE, UNKNOWN OR OTHER
I got Code : P0011 (my mechanic said that timing chain has to be replaced) I saw that Infiniti run the campaign as below : Dated July 15, 2016 VOLUNTARY SERVICE CAMPAIGN 2011 – 2013 QX56 AND M56; TIMING CHAIN CAMPAIGN ID #: P6305 APPLIED VEHICLES: 2011-2013 QX56 (Z62) 2011-2013 M56 (Y51) Check Service Comm to confirm campaign eligibility 2011-2013 QX56 IMPORTANT: The following service procedure for 2011-2013 QX56 is an abbreviated version of the Electronic Service Manual (ESM) procedure to replace the timing chains and related components. The Claims Information is based on this abbreviated procedure. I called Infiniti and they said that this campaign was for limited time and we called you but i never heard or aware about this otherwise I would have got it done . I have all the service record serviced everything from Infiniti dealer and the best maintanace Apart from that I get below code also which is makes me to think I did mistake buying Infiniti. P0300 P0011 C1118 C1130 C1A26 C1A14 C1a04 Buying car with full upgrade, waste of 98K .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456405March 12, 2022
ENGINE
I'M CURRENTLY DEALING WITH THE TIMING CHAIN NIGHTMARE SO MANY OTHERS HAVE HAD AND ARE HAVING. OF COURSE JUST AS MOST OF THE OTHERS I'M OUT OF WARRANTY AND REALLY FRUSTRATED THAT INFINITI HASN'T STEPPED UP TO THE PLATE TO ADDRESS THE PROBLEM PROPERLY AS OPPOSED TO RENAMING THE QX56 TO QX 80 TO SAVE THEMSELVES, LEAVING CONSUMERS SCRAMBLING WITH EXPENSIVE TIME CONSUMING FIXES TO A KNOWN DEFECT ON THEIR PART. WHERE'S THE ACCOUNTABILITY ON THEIR PART, DO A CERTAIN NUMBER OF PEOPLE HAVE TO DIE OR BE INJURED BEFORE THE CONSUMERS ARE PROVIDED WITH THE PROPER ASSISTANCE? WHO REALLY LOOKS OUT FOR US? A recall was done in 2016 obviously they need to expand the Vin number
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454642March 1, 2022
ENGINE
The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454712March 1, 2022
AIR BAGS, ELECTRICAL SYSTEM, STEERING
My airbag light came on and is flashing, I also have no horn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454505February 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2004 Infiniti QX56. The contact stated that the vehicle would fail to start up after multiple attempts with several unknown warning lights illuminated on the instrument panel. In addition, he stated that the vehicle would intermittently stall while driving at various speeds with several unknown warning lights illuminated on the instrument panel. The contact had taken the vehicle to a dealer where they informed him that his vehicle was not included in NHTSA Campaign Number: 10V517000 (Engine and Engine Cooling). The contact was referred to NHTSA for assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453517February 22, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Infiniti QX56. The contact stated while driving approximately 25 MPH, the vehicle began to shake and inadvertently stalled. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the high-pressure fuel tank replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450269February 3, 2022
ENGINE
The contact owns a 2012 Infiniti QX56. The contact stated that while driving at high speeds, the vehicle shook and then lost motive power. The vehicle was towed to the dealer and diagnosed with fuel pump failure. The dealer informed the contact that the fuel pump needed to be replaced. The vehicle was then towed to an independent mechanic and diagnosed with timing chain failure. The independent mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti QX56