Infiniti M35 Complaints

465 consumer complaints on file.

#10286262October 4, 2009
TIRES, EQUIPMENT, EQUIPMENT:MECHANICAL
MY WIFE AND I PURCHASED A 2008 INFINITY M35X LESS THAN A YEAR AGO. ON OUR FIRST FREEWAY DRIVE HERE IN THE SEATTLE, WA METRO AREA WE NOTICED THAT THE CAR WOULD VIOLENTLY JERK IN A VERY UNSAFE WAY TO THE LEFT OR RIGHT. THIS VIOLENT JERK IS SO SEVERE THAT IF YOU ARE NOT PAYING COMPLETE ATTENTION WHEN ENTERING A SECTION OF TRUCK RUTTING THE CARE WILL LEAVE THE LANE AND SNAP INTO THE NEXT LANE. WITHIN WEEKS OF PURCHASING THE VEHICLE I TOOK IT BACK TO THE INFINITY OF KIRKLAND DEALERSHIP WHERE WE HAD PURCHASED IT. THEY UNDERSTOOD THE PROBLEM AND MENTIONED THAT OTHER OWNERS HAD BROUGHT THIS MODEL IN FOR THE SAME PROBLEM. THE DEALERSHIP MENTIONED THAT WHEN THEY BROUGHT IT TO THE ATTENTION OF THE MANUFACTURER THAT THEY STATED IT WAS A REGIONAL ROAD CONDITION ISSUE AND THEY WOULD NOT BE RESPONSIBLE FOR A REPAIR OR ALTERATION. I TOLD THE DEALERSHIP THAT A RENTAL VW RABBIT DID NOT SHOW SIMILAR SIGNS OF A JERKING MOTION WHEN TRAVELING THE SAME ROADS. THE DEALERSHIP UNDERSTOOD AND AGREED THAT OTHER MODELS IN THE INFINITY LINE DON'T HAVE THIS ISSUE. THE DEALERSHIP WENT ON TO SAY THAT SOME OF THE OTHER OWNERS HAD FILLED COMPLAINTS WITH THE FTC AND DID IN FACT FINALLY GET A SOME RESOLUTION FROM THE MANUFACTURER. WE HAVE RECENTLY FILED A COMPLAINT WITH THE FTC. IN JUST THOSE CASES WHERE COMPLAINTS WERE FILED, THE MANUFACTURER REPLACED THE BRAND OF TIRES THAT WERE INSTALLED IN THE VEHICLE AND FOR THE MOST PART REPAIRED THE ISSUE. THIS "REPAIR" WAS ONLY DONE WHEN THE MANUFACTURER WAS FORCED TO DO SO. THIS SEEMS NOT ONLY UNFAIR TO ALL THE OTHER OWNERS BUT IRRESPONSIBLE OF THE MANUFACTURER. MY WIFE AND I BELIEVE THIS TO BE EXTREMELY UNSAFE AND ARE SURPRISED THAT THIS CONDITION HAS NOT ALREADY HIT THE NEWS CAUSE ACCIDENTS AND POTENTIAL DEATHS. PLEASE HELP US REMEDY THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285311September 26, 2009
STEERING
I PURCHASED AN INFINITY M35 PULLS TO THE RIGHT AND THE DEALERSHIP IS NOT ABLE TO FIX IT. I AM CONCERNED ABOUT MY SAFETY THE DEALERSHIP FIXED THE ALIGNMENT, ROTATED THE TIRES, THEY TELL ME IT'S FIXED, BUT AFTER EACH SERVICE FOR THIS PROBLEM, THE PROBLEM IS UNCHANGED. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM AS APPARENTLY THIS IS A KNOWN PROBLEM AT INFINITY AND MANY PEOPLE HAVE COMPLAINED ON GOOGLE. PLEASE TAKE ACTION AS I AM CONCERNED FOR MY FAMILY'S SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282749September 3, 2009
EQUIPMENT ADAPTIVE/MOBILITY, EQUIPMENT
THE NAVIGATION (MAP) SCREEN TURNS OFF WHEN A PHONE CALL IS PLACED OR RECEIVED. INFINITI WENT TO GREAT LENGTHS TO CREATE A SYSTEM THAT ALLOWS FOR BOTH HANDS FREE NAVIGATION AND PHONE USE. HOWEVER SOME RIDICULOUS REASON THEY OPTED TO REPLACE THE MAP SCREEN WITH A SCREEN THAT TELLS YOU YOUR ON THE PHONE. THIS REQUIRES ONE TO GET LOST IF FOLLOWING THE NAVIGATION OR PULL OFF TO THE SIDE OF THE ROAD UNTIL YOUR OFF THE PHONE. AS FAR AS I KNOW THIS PROBLEM STILL EXISTS IN THE 2009 MODEL AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280921August 18, 2009
STEERING
I OWN A 2006 INFINITI M35X AND THIS CAR SUFFERS TERRIBLY FROM ERRATIC HANDLING, OFTEN REFERRED TO AS TRAMLINING. THIS CAR IS ALMOST UNCONTROLLABLE ON RUTTED OR CROWNED ROADS AT ANY SPEED AND REQUIRES CONSTANT CORRECTIVE STEERING TO AVOID HAVING THIS CAR 'DART' INTO THE ONCOMING TRAFFIC OR OFF THE HIGHWAY COMPLETELY. MY WIFE WILL NOT DRIVE THIS CAR BECAUSE OF THIS DEFECT. THIS PROBLEM HAS BEEN REPORTED NUMEROUS TIMES FOR THIS MODEL YEAR AND LATER, YET NO RECALL OR ADVISORY HAS BEEN POSTED. THIS DESIGN FLAW WILL KILL, AND PROBABLY HAS KILLED, SOMEONE IF IT IS NOT CORRECTED. DEALERS FREQUENTLY ATTRIBUTE THIS TO TIRE TYPE/BRAND, TIRE WEAR, OR ALIGNMENT BUT THE COMMENTS OF OTHERS POSTING MAKE IT CLEAR THAT THESE ARE NOT SOLUTIONS. THE PROBLEM PERSISTS AFTER THESE STEPS ARE TAKEN. THE STEERING RACK DESIGN IS FLAWED AND ONLY AFTER THIS IS REPLACED DOES THIS PROBLEM GO AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277312July 18, 2009
STEERING
NORMAL DRIVING ON HIGHWAY THE CAR SUDDENLY PULLED TO THE LEFT MOVING IN TO THE ONCOMING TRAFFIC LANE THEN PULLED SIDE TO SIDE. AGGRESSIVE COUNTER STEERING AND SLOWING DOWN WAS REQUIRED TO GET THE CAR TO STRAIGHTEN OUT. DRY ROAD 65 MPH THIS IS APPARENTLY A RECURRING PROBLEM WITH M35'S. FORTUNATELY THE ONCOMING LANE WAS CLEAR OR THERE WOULD HAVE BEEN A HEAD ON. THIS IS A SERIOUS DEFECT WHICH SHOULD BE FORCED TO BE CORRECTED BY INFINITI. HAD A PREVIOUS EXPERIENCE LIKE THIS AND REPLACED THE TIRES AND GOT AN ALIGNMENT. THIS DID NOT HELP IT IS A STEERING SYSTEM PROBLEM. THIS IS A SERIOUS RECURRING STEERING CONTROL PROBLEM THAT IS WELL DOCUMENTED BY OWNERS ON BLOGS AND OWNER SITES LIKE HTTP://FORUMS.NICOCLUB.COM PLEASE NOTE THAT THERE ARE A RELATIVELY FEW NUMBER OF M35X MODELS ON THE ROAD SO HIGH ACCIDENT RATES ARE NOT GOING TO BE APPARENT. THIS SHOULD BE A RECALLED ITEM NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276517July 13, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT
I PURCHASED AN 07 INFINITI M35X AND HAD SEVERAL ISSUES WITH IT. THE MAJOR ISSUE WAS DUE TO A "DRAGGING, RASP RATTLING, ROCKS IN A CAN SOUND" COMING FROM UNDERNEATH THE CAR; WHICH I FOUGHT WITH THE DEALERSHIP ON FOR OVER A YEAR. SINCE THEN; I WORKED A DEAL WITH THE NEW AND CURRENT GM ON A 09 M35 SPORT AND THE SAME RATTLING HAS AROUSED AGAIN; "ROCKS IN A CAN" SOUND COMING FROM THE CAR AFTER PUTTING JUST A COUPLE HUNDRED MILES ON IT. I BROUGHT IT BACK TO THE DEALER ON JULY 8TH; IN WHICH THEY KEPT IT FOR 3 DAYS. CHANGED OUT THE INSTALLATION AND HEAT SHIELDS; THE PROBLEMS IS STILL THERE. THERE ARE AN ABUNDANCE OF REPORTS ON THE INTERNET ABOUT THIS; WITH DEALERSHIP TECH'S GIVING CUSTOMERS DIFFERENT OPINIONS ABOUT THE ISSUE AND EVEN ADMITTING IT TO BE A KNOWN PROBLEM. THE ISSUE GETS WORST OVER A PERIOD OF TIME AND AS THE SYSTEM GETS HOTTER AND HOTTER. I'M AFRAID THAT AT SOME POINT WITH ME DRIVING THIS NEW VEHICLE; THAT SOMETHING COULD POSSIBLY GO WRONG WHILE DRIVING ON THE HIGHWAY AND CAUSE A MAJOR ACCIDENT. VEHICLE LOCATION IN THE VIRGINIA BEACH AREA CURRENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268442May 11, 2009
STEERING
TRAMLINING ON INFINITI M35X. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267826May 6, 2009
STEERING
MY 2006 INFINITI M35 WILL NOT STEER STRAIGHT WHILE DRIVING. DEPENDING ON THE ROAD IT WILL AT TIME ALMOST FORCE ME INTO ANOTHER LANE. THIS IS A KNOW ISSUE ON ALL M35 CARS, AND A VERY DANGEROUS ONE AT THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262951March 24, 2009
STEERING
1 - PROBLEM HAS OCCURRED SINCE I PURCHASED THE CAR NEW IN FEB 2007.1 - WHEN I DRIVE ON ROADS WITH TRUCK RUTS THE CAR PULLS ONE SIDE OR ANOTHER, OFTEN FORCING ME INTO THE OTHER TRAFFIC LANE (IF I DO NOT CATCH IT SOON ENOUGH). 3 - NO RECALL TO FIX THIS PROBLEM TO DATE. I DO NOT HAVE AN ALIGNMENT PROBLEM NOR A TIRE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262863March 23, 2009
STEERING
BOUGHT CAR IN OCT/2008. AFTER FIRST MONTH NOTICED ERRATIC STEERING PROBLEMS. SEARCHED ONLINE AND FOUND SEVERAL OTHERS WHO HAD SAME PROBLEM. CAR PULLS TO RIGHT OR LEFT VERY ERRATICALLY EVEN ON SMOOTH FLAT ROADS. TOOK CAR TO ONLY INFINITI DEALERSHIP 3 TIMES. THEY DROVE CAR AND SUGGESTED I BUY NEW TIRES BEFORE THEY WOULD LOOK AT ANY STEERING ISSUES. THE TIRES THAT WERE ON THE CAR ONLY HAD 3000 MILES ON THEM. REPLACED TIRES ANYWAY WITH SECOND SET. CAR STILL HAD SAME PROBLEMS. TOOK CAR BACK TO DEALERSHIP, TECH DROVE 6 MILES AND SAID NOTHING WAS WRONG WITH THE CAR. CALLED INFINITI CONSUMER AFFAIRS TO NOTIFY OF THE PROBLEM AND POOR SERVICE FROM INFINITI DEALERSHIP. CONSUMER AFFAIRS SPOKE WITH DEALERSHIP AND BOTH REFUSED TO FIX THE CAR. THIS CAR IS UNDER FACTORY WARRANTY WITH AN EXTENDED WARRANTY AND WAS TOLD THAT THIS STEERING IS NORMAL FOR THE CAR AND THEY WERE NOT GOING TO FIX IT. I EVEN GAVE THEM CONTACT INFO FOR OTHER DEALERS THAT HAVE REPLACED PARTS ON OTHER CARS FOR THE SAME PROBLEM. THIS CAR IS UNSAFE. DEALER DID NOT TAKE TIME PUT ON THE RACK TO INSPECT OR PROPERLY TEST DRIVE. TERRIBLE DEALERSHIP WITH TERRIBLE SERVICE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261944March 15, 2009
STEERING
CAR MAKES LOUD NOISES ON SLOW RIGHT TURNS. SOUNDS AS IF THE METAL IS GRINDING UNDER THE BODY OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260639March 3, 2009
STEERING, SERVICE BRAKES, HYDRAULIC
THE STEERING ON THE CAR PULLS LEFT OR RIGHT WHEN STOPPING DEPENDING ON THE ROAD PITCH. I TOOK THE CAR INTO INFINITY FOR SERVICE. THE SERVICE MAN SAID NOTHINGS WRONG ALL INFINITI'S DO THAT. I AM NOT HAPPY WITH THAT BECAUSE YOU CAN EASILY GET INTO AN ACCIDENT IF THE CAR PULLS INTO THE OTHER LANE. THIS SEEMS TO ME LIKE SOME SORT OF DEFECT IN THE STEERING OR BRAKING OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258870February 16, 2009
STEERING
THIS CAR WILL FOLLOW EVERY DIP OR RUT IN THE ROAD AND WILL PULL THE WHEEL HARD TO RIGHT AND LEFT MAIN IT DANGEROUS TO DRIVE IF BOTH HANDS ARE TIGHTLY GRIPPING THE WHEEL. NEW TIRES HELP THE PROBLEM FOR A WHILE BUT THEN IT STARTED BACK UP AFTER THE TIRES GET WORN IN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257736February 6, 2009
STEERING
TL*THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 55 MPH ON UNEVEN ROAD SURFACES, THE VEHICLE UNEXPECTEDLY PULLED TO THE LEFT WITHOUT ASSISTANCE. THE VEHICLE TURNED IN THE OPPOSITE DIRECTION OF THE INTENDED STEERING. THE VEHICLE HAS NOT BEEN DIAGNOSED FOR THE MALFUNCTION. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256809January 29, 2009
STEERING
2006 INFINITI MX35 STEERING PROBLEMS. CONSUMER STATES THAT OTHER OWNERS HAVE THE SAME STEERING PROBLEMS. *NJ THE DEALER STATED THAT ALL ASPECTS OF THE STEERING SYSTEM TESTED NORMALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255842January 21, 2009
STEERING
CAR HAS VERY IRREGULAR STEERING ESPECIALLY ON GROOVED PAVEMENT. PULLS SHARPLY IN EITHER DIRECTION FROM TIME TO TIME. I BELIEVE THIS IS CALLED TRAMLINING. I HAD A 2006INFINITI M35X SEDAN WHICH HAD THIS PROBLEM AND I NOW HAVE A 2007 MODEL OF THE SAME CAR AND THE PROBLEM IS EVEN WORSE. MY WIFE REFUSES TO DRIVE THE CAR THINKING IT IS UNSAFE. I HAVE NEW TIRES ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252326December 20, 2008
STEERING, TIRES
VEHICLE EXPERIENCES SEVERE "TRAMLINING" OR PULLING OF THE STEERING WHEEL TO THE LEFT OR RIGHT UNDER BRAKING OR ON UNEVEN ROAD SURFACES. I HAVE ALMOST ENDED UP IN THE NEXT LANE AND MUST APPLY ACTIVE PRESSURE TO KEEP THE STEERING CENTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251031December 8, 2008
STEERING
I OWN A 2007 INFINITI M35X AND IT PULLS OR IT HAS TRAMLINING ISSUES. THE CAR PULLS WILDLY TO THE RIGHT OR LEFT INDISCRIMINATE ON VARIOUS ROADS. THE CAR FEELS LIKE IT IS GOING TO LOOSE CONTROL AND GO INTO THE DITCH OR ONE COMING TRAFFIC! SOMETHING IS WRONG WITH THE TIRES, STEERING RACK OR BOTH. RECALL IS IN ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250128November 29, 2008
STEERING, POWER TRAIN:DRIVELINE
2008 INFINITI M35 SPORT HAS A SEVERE TRAMLINING PROBLEM. DRIVING THE CAR ABOVE 60 MPH THE STEERING BECOMES VERY UNPREDICTABLE. THE CAR LIKES TO SWERVE LEFT AND RIGHT AND RARELY WANTS TO TRAVEL IN A STRAIGHT LINE. SOMETIMES THE CAR ACTUALLY GOES INTO THE OTHER LANE. CAR WILL NOT TRACK STRAIGHT FOR MORE THAN A SECOND OR TWO AT HIGHWAY SPEEDS. EVEN MORE NOTICEABLE IS AT SLOWER SPEEDS (I.E. COMING TO A STOP) VEHICLES PULLS VERY HARD AS THOUGH IT HAS HIT A LARGE POTHOLE. I AM VERY DISAPPOINTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248870November 15, 2008
STEERING
BRAND NEW 2008 INFINITI M35 SPORT HAS A SEVERE TRAMLINING PROBLEM. DRIVING THE CAR ABOVE 60 MPH THE STEERING BECOMES VERY UNPREDICTABLE. THE CAR LIKES TO SWERVE LEFT AND RIGHT AND RARELY WANTS TO TRAVEL IN A STRAIGHT LINE. SOMETIMES THE CAR ACTUALLY GOES INTO THE OTHER LANE. CAR WILL NOT TRACK STRAIGHT FOR MORE THAN A SECOND OR TWO AT HIGHWAY SPEEDS. INFINITI DEALERSHIP SAYS THERE IS NOTHING WRONG. THEY ARE OBVIOUSLY NOT TELLING THE TRUTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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