Infiniti FX35 Complaints

448 consumer complaints on file.

#10949165February 2, 2017
AIR BAGS
URGENT SAFETY RECALL AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948375January 29, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A NOTICE FROM INFINITY ABOUT RECALL 16V-349 IN AUGUST OR SEPTEMBER OF 2016. I CALLED MY LOCAL DEALER AND THEY SAID THEY WERE EXPECTING THE NEW AIRBAGS BY THE END OF THE MONTH SO I SET AN APPOINTMENT, BECAUSE THEY DID NOT RECEIVE THE AIR BAGS I HAVE MADE NEW APPOINTMENTS EACH MONTH SINCE SEPTEMBER THROUGH JANUARY OF THIS YEAR BUT THEY STILL DON'T HAVE THE PARTS. THEY CALLED OTHER DEALERS BUT THEY ONLY HAD PARTS FOR 2007 AND LATER, NOT 2005. IT APPEARS THAT MY LOCAL DEALER HAS MADE EVERY EFFORT, AND IT'S THE CORPORATE OFFICE OF INFINITY THAT DOESN'T SEND THE DEALER THE PARTS TO COMPLETE THE RECALL. CAN YOU HELP MY DEALER GET THE PARTS NEEDED TO COMPLETE THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945724January 17, 2017
STRUCTURE
MY 2006 FX 35 DASHBOARD HAS BUBBLED. IT IS SO UGLY THAT WE HAD TO BUY A COVERING TO COVER IT UP. I AM VERY DISAPPOINTED THAT THIS IS HAPPENING TO A CAR THAT WE SPENT A LOT OF $ ON AND IS SUPPOSED TO BE A "LUXURY" CAR -- MY HUSBAND GOGGLED AND FOUND THERE WAS A RECALL IN 2015 ON 2006 INFINITY FX 35 AND ALSO FOUND THAT INFINITI ADMITTED TO USING A POOR MATERIAL ON THEIR DASHBOARDS WHICH WAS THE REASON THEY ARE ALL COMPLETELY FALLING APART AND BUBBLING UP. [XXX] CALLED IMMEDIATELY TO SEE HOW WE COULD GO ABOUT GETTING THE VEHICLE FIXED AND WAS ADVISED THE RECALL EXPIRED IN 2015 -- AND THAT A LETTER WAS NEVER SENT TO ME, IT WENT TO THE ORIGINAL OWNER (WE BOUGHT IT IN 2015) AND THERE WAS NOTHING THEY WOULD DO FOR US. THIS IS THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED -- INFINITI SHOULD TAKE PRIDE IN THEIR VEHICLES AND SHOULD OWN THEIR MISTAKE AND PAY FOR ALL CUSTOMERS WHO HAVE BEEN AFFECTED -- THEY THEN ASKED HIM WHICH INFINITI DEALER HE WENT TO FOR SERVICING TO WHICH HE REPLIED I HAVE GONE TO THE ONE IN ANNAPOLIS, MARYLAND. TO REPLACE THIS DASHBOARD, IT WILL COST AROUND $1,500 OR MORE -- I WILL NEVER PURCHASE ANOTHER INFINITI AGAIN IF INFINITI DOESN'T DO THE RIGHT THING AND HELP OUT THEIR CUSTOMERS -- INADEQUATE NOTIFICATIONS WERE SENT OUT AND WERE NEVER FOLLOWED UP ON, I WAS NEVER ADVISED ANYTHING OF THIS BY MY LOCAL DEALER, AND NOW I AM BEING LEFT TO PICK UP THE PIECES FINANCIALLY. I AM DISGUSTED BY THE POOR CUSTOMER SERVICE WE HAVE RECEIVED AND THE UNWILLINGNESS TO HELP US AS I AM NOT A "VALUABLE ENOUGH CUSTOMER" SINCE I DON'T UTILIZE THE DEALERSHIP FOR MY SERVICES -- IF INFINITI DOESN'T DO THE RIGHT THING AND PAY FOR THE DASHBOARD THAT WAS DESTROYED BY THEIR POOR MATERIALS THAT THEY USED, NOT BECAUSE OF THE FAULT OF ITS DRIVERS, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945705January 17, 2017
UNKNOWN OR OTHER
DASHBOARD VERY SHINY, STICKY TO TOUCH, FEELS LIKE ITS MELTING, IN OTHER WORDS LIKE A CHEWED UP GUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945434January 16, 2017
STEERING, WHEELS
REPLACE STEERING SHAFT ON THE EX35,FX35, SUV'S BUILT FROM OCT 31, 2007 TO APRIL 16, 2008. EXTRA PLAY IN THE STEERING MAY INCREASE THE RISK OF A CRASH. WWW.EDMUNDS.COM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944622January 12, 2017
AIR BAGS
TAKATA RECALL...RECALL NUMBER 16V-349 STILL AWAITING REPLACEMENT PARTS SINCE THE FIRST NOTICE ARRIVED IN THE MAIL LAST SUMMER AND HAVE BEEN TOLD BY THE DEALERSHIP THAT THEY HAVE NO IDEA WHEN THE PARTS WILL BE AVAILABLE AND REFUSE TO OFFER A LOANER. THIS CAR NEEDS TO BE USED FOR WORK WITH OCCUPANTS SITTING IN THE FRONT SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939460January 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/18/17 LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937861December 28, 2016
AIR BAGS, SEATS
THE RECALL ON THE AIR BAGS HAS KEPT ME FROM BEING ABLE TAKE MY KIDS TO THEIR EVENTS, TAKE PROSPECTS/CLIENTS OUT AND WHEN I CALLED INFINITY OF CHARLOTTE, NC-WHERE I PURCHASED THE CAR THEY WOULD NOT OFFER ME A RENTAL UNTIL FIXED. INSTEAD THEY OFFERED TO REPLACE THE AIR BAG WITH THE EXACT SAME MODEL AIR BAG. THE SERVICE DEPARTMENT REP SAID THERE WAS ONLY A 1% CHANCE THE BAGS WOULD DEPLOY SPRAYING SHRAPNEL THROUGHOUT THE CABIN. THERE HAVE BEEN 15 DEATHS ALREADY AND I WOULD NEVER RISK SOMEONE BEING KILLED OR DISFIGURED. I UNFORTUNATELY DON'T HAVE A RENTAL CAR SO I RISK IT EVERYDAY. APPARENTLY THE OTHER MODELS ALL GOT A REPLACEMENT VEHICLE FROM ENTERPRISE RENTAL CAR BUT NOT THE 2003 FX35.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936716December 21, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE OPERATED DUE TO CORRODED REAR CONTROL ARMS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE AND REAR CONTOL ARMS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936492December 20, 2016
AIR BAGS
TL* TAKATA RECALL THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/16/17*LJ UPDATED 02/21/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935649December 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935526December 15, 2016
AIR BAGS
SAFETY RECALL 16V-349: THE FRONT PASSENGER AIRBAG COULD RUPTURE UNEXPECTEDLY, "CAUSING INJURY OR DEATH." MY INFINITI RETAILER HAS FAILED TO RESOLVE THIS ISSUE, AND TOLD ME ON MY MOST RECENT CALL THAT IT WAS THE AIRBAG MANUFACTURER'S ISSUE, AND I SHOULD CONTACT THEM. INSTEAD, I AM CONTACTING YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935210December 14, 2016
AIR BAGS
TAKATA RECALL (PREVIOUS CASE NUMBER 1039551) I HAVE BEEN FOLLOWING UP WITH INFINITI CONSUMER AFFAIRS SINCE AUGUST 2016 AND WAS ADVISED TODAY FROM [XXX], REGIONAL MANAGER THAT THE OFFICIAL (NOT TEMPORARY PIECE) WAS AVAILABLE FOR INSTALLATION. I AM CONCERNED BECAUSE THE NHTSA WEBSITE STATES THAT AS OF 12/14/2016 "RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE". THE LOCAL DEALERSHIP HAS BEEN DISHONEST WITH ME BEFORE AND I WANT TO MAKE SURE THAT THEY ARE NOT GIVING ME A TEMPORARY REPAIR WITH "LOW RISK", BUT THE ACTUAL OFFICIAL REPAIR WITH "NO RISK" AS I DRIVE OFTEN WITH A 2 YEAR OLD, AND WIFE... AND I HAVE ALSO EXPERIENCED SOMEONE LOSING THEIR LIFE DUE TO A SIMILAR RECALL ISSUE. PLEASE ADVISE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935048December 13, 2016
UNKNOWN OR OTHER, ENGINE
PURCHASE THE VEHICLE LATE FEBRUARY 2016 AND I BEGAN HAVING ENGINE PROBLEMS IN JUNE 2016. THE CAR HAS ACCELERATION PROBLEMS AS WELL AS STALLS PERIODICALLY. THE CAR HAS BEEN IN THE SHOP 3 TIMES FOR REPAIR AS OF DATE AND IS SCHEDULED FOR 4TH REPAIR ON DECEMBER 19, 2016. I DRIVE THE VEHICLE AS LESS AS POSSIBLE OUT FEAR FOR MY FAMILY AND I SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925487November 11, 2016
AIR BAGS
I HAVE RECEIVED THE NOTICE OF THE MARCH 2016 RECALL, NOTICE ON 10/3/2016. I HAVE CONTACTED THE 800 ~ ON THE LETTER AND ALSO MY CLOSEST INFINITY DEALERSHIP. BOTH HAVE SAID THEY DO NOT HAVE AIR BAGS AT THIS TIME. TWO PEOPLE IN MY AREA OF HOUSTON, TX HAVE DIED RECENTLY DUE TO THEIR AIR BAGS EXPLODING AND SHARP PIECES IT THEM ON THE HEAD, NECK & UPPER BODY. I USE THIS CAR EVERYDAY AND WANT IT FIXED NOW!! TRAFFIC IN HOUSTON IS DANGEROUS AND I DO NOT WANT TO DIE BECAUSE INFINITY WILL NOT REPLACE MY AIRBAGS. I AM SURE THE DEALERSHIP HAS AIR BAGS. THEY REPAIR CARS DAMAGED IN WRECKS EVERYDAY AND REPLACE THEIR AIR BAGS. I THINK THIS IS TERRIBLE THAT PEOPLE ARE DYING AND INFINITY DOES NOTHING. HOPEFULLY YOU CAN HELP ME. ALSO WHEN I CALLED THE DEALERSHIP, THEY TRANSFERRED ME TO A SALESPERSON. HE TRIED TO TALK ME INTO TRADING IN THIS CAR. I AM RETIRED AND THE CAR IS JUST ABOUT PAID FOR AND I HOPE TO KEEP IT FOR MANY YEARS TO COME. HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925393November 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924329November 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923791November 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923713November 1, 2016
AIR BAGS
I RECEIVED A LETTER IN THE MAIL FROM INFINITI INDICATING AN IMPORTANT SAFETY RECALL OF THE PASSENGER SIDE AIRBAG. THE LETTER INDICATED I WOULD RECEIVE A SECOND NOTICE SOON. I WAITED TWO WEEKS AND DID NOT RECEIVE AN ADDITIONAL NOTICE. I CALLED THE MAIN NATIONAL CONSUMER AFFAIRS DEPARTMENT AND A CASE WAS OPENED. I HAVE SINCE CALLED FIVE ADDITIONAL TIMES AND RECEIVED NO CALL BACK. NOTHING HAS BEEN DONE TO CORRECT THIS IMPORTANT RECALL. MY CASE NUMBER IS: [XXX]. THIS HAS HAPPENED IN THE PAST REGARDING THE BUBBLING OF MY DASHBOARD. THIS ALSO WAS A RECALL AND WHEN I FINALLY CALLED BECAUSE I DID NOT RECEIVE A NOTICE OF THIS PROBLEM, I WAS TOLD THAT RECALL HAD EXPIRED SO I NO LONGER COULD TAKE ADVANTAGE OF IT. I CONTINUE TO GET THE RUNAROUND EVERY SINGLE TIME I CALL OR EMAIL. I CAN NEVER GET ANSWERS OR ANYTHING FIXED. THIS IS INCREDIBLY FRUSTRATING ESPECIALLY WHEN THE LETTER INDICATED THAT PASSENGERS SHOULD NOT RIDE IN THE PASSENGER SEAT BECAUSE OF THIS RECALL AND DANGER. AGAIN I HAVE NOT HEARD ANYTHING FROM INFINITI AS PROMISED OR WHEN I HAVE CALLED. THE LAST TIME I SPOKE WITH A REPRESENTATIVE WAS ON SEPTEMBER 8. PLEASE HELP. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919292October 27, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINTI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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