Infiniti FX35 Complaints

448 consumer complaints on file.

#11044709November 8, 2017
AIR BAGS, ELECTRICAL SYSTEM
I TOOK MY CAR IN ON OCT 5TH FOR THE TAKATA AIRBAG RECALL. SOON AFTER THE INFINITI TECHNICIAN COMPLETED THE WORK MY AIRBAG LIGHT CAME ON. I CONTACTED INFINITI AND TOOK MY CAR BACK AND THEY WILL NOT REPAIR MY CAR. THEY ARE CHARGING ME $2388 TO REPAIR IT BECAUSE THEY SAID THE TWO AIRBAGS ARE NOT CONNECTED. I EXPLAINED THAT THE AIRBAG LIGHT HAD NEVER BEEN ON UNTIL THE TECHNICIAN DID THE WORK AND NOW INFINITI IS REFUSING TO TAKE RESPONSIBILITY FOR THEIR ACTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041876November 1, 2017
AIR BAGS, UNKNOWN OR OTHER
WHILE DRIVING IN THE MIDDLE LANE ON A FIVE LANE FREEWAY, A PIECE OF DEBRIS (ABOUT 1X2 FT) WAS BOUNCING FROM LANE TO LANE. IT BOUNCED INTO MY LANE AND WENT UNDER MY 2012 INFINITE FX35. I HEARD A LOUD BANG AND MY AIRBAGS EJECTED OPEN. MY WHOLE FRONT WINDSHIELD BLEW WHITE, LEAVING ME UNABLE TO SEE THE ROAD. ESSENTIALLY, I WAS DRIVING BLINDLY AT HIGHWAY SPEED ON THE FREEWAY WITH MOVING CARS ALL AROUND ME. IT'S A WONDER I DIDN'T SLAM ON MY BRAKES, SWERVE OR PLOW INTO THE CARS THAT I WAS BEHIND, IN FRONT OF, OR TO THE SIDE OF ME ON THE FREEWAY. TO THINK ABOUT THE CATASTROPHIC CONSEQUENCES! WHITED OUT FRONT WINDOW, LARGE IMPEDING AIRBAG IN MY FACE, BUT MIRACULOUSLY, I MANAGED TO SAFELY MANEUVER ACROSS TWO LANES OF TRAFFIC! THE LAST LANE TURNED OUT TO BE THE EXIT OFF THE FREEWAY, WHERE THERE WAS A GAS STATION. WHEN WE STOPPED THERE, MY THREE PASSENGERS AND I GOT OUT OF THE CAR AND IMMEDIATELY WALKED AROUND IT, LOOKING TO SEE WHAT DAMAGE WAS VISIBLE ON MY INFINITI. IT LOOKED PERFECT: NO SIGNS OF EXTERNAL DAMAGE WHATSOEVER. NO COLLISION. NO DAMAGE. A DEFECTIVE AND HYPERSENSITIVE SENSOR IS SOMETHING THAT NEEDS TO BE LOOKED INTO. WAS THIS AN ISOLATED INCIDENT? OR IS THIS SOMETHING THAT SHOULD BE CONSIDERED AN INFINITI RECALL? THE EVENTS IN MY CASE HAPPENED SO QUICKLY THAT HAD WE HAD AN ACCIDENT, I WOULD NEVER HAVE KNOWN WHAT HAD COME FIRST, THE ACCIDENT, OR THE AIRBAG. MY AUTO INSURANCE COMPANY WAS SHOCKED THAT THIS OCCURRED WHEN THERE WAS ABSOLUTELY NO DAMAGE TO THE OUTSIDE OF MY INFINITI. THE INTERIOR HOWEVER, WAS ANOTHER THING ALTOGETHER ' THE AIRBAGS, THE DASHBOARD, THE COMPUTER SYSTEM, THE SEAT BELTS, ETC., IT WAS UNBELIEVABLE. THEY DECIDED TO DO A THOROUGH INVESTIGATION. THEIR CONCLUSION? MY INFINITI DEEMED "TOTALED" WAS ZERO MY FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040686October 28, 2017
UNKNOWN OR OTHER
DASHBOARD HAS BUBBLES ALL OVER IT PRODUCING A TERRIBLE GLARE WHEN DRIVING IN THE DAYLIGHT OR AT NIGHTTIME CREATING A DRIVING HAZARD. INFINITY HAS ADMITTED IT IS A DEFECT BUT REFUSES TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040816October 28, 2017
AIR BAGS
THE AIRBAG WAS RECALLED ON MAY 23, 2016 DUE TO THE TAKATA DEFECTIVE AIRBAGS. TILL TODAY INFINITI HAS FAILED TO PROVIDE A REPLACEMENT FOR THE DEFECTIVE AIRBAG CITING NO AVAILABLE PARTS. THEIR ADVICE IS ONLY NOT TO SIT IN THE SEAT WHERE THE DEFECTIVE AIRBAG IS PRESENT WHICH IS NOT AN ACCEPTABLE SOLUTION. I AM NOT SURE HOW MUCH LONGER I NEED TO WAIT OR IF THEY ARE JUST PLAYING THE WAITING GAME FOR MY CAR TO BE RETIRED BEFORE THEY NEED TO DO WORK ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040596October 27, 2017
POWER TRAIN
TRANSMISSION GOES OUT IT WAS REPAIRED AND ONE YEAR LATER THE TRANSMISSION WENT OUT AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039252October 24, 2017
AIR BAGS
TAKATA RECALL DRIVER CLOCK SPRING AND AIR BAG SHOULD BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039268October 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT FOR MORE THAN TWELVE MONTHS. INFINITI OF CHARLOTTE (9103 E INDEPENDENCE BLVD, MATTHEWS, NC 28105, (704) 251-2872) CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE TAKATA RECALL. THE CONTACT STATED THAT HE WAS PLACED ON A LIST TO BE NOTIFIED WHEN THE PART WAS AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 128,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033485October 16, 2017
ENGINE
BLOWN HEAD GASKET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030144September 27, 2017
ELECTRICAL SYSTEM
THE CAR LOCK AND IT WAS NOT ABLE TO GO IN GEAR BECAUSE THE AUTOMATIC STARTER MALFUNCTION. THE CAR WAS STIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024223September 19, 2017
UNKNOWN OR OTHER
I NOTICED THE LOCKS ON BOTH BACK SEAT DOORS, PASSENGER FRONT SEAT AND BACK DOOR WERE NOT LOCKING/UNLOCKING USING THE REMOTE. THE ONLY WAY TO LOCK AND UNLOCK ALL DOORS (EXCLUDING THE DRIVER'S SIDE DOOR) IS MANUALLY. INTERMITTENTLY, THE REAR GATE DOES NOT UNLOCK. APPARENTLY THIS IS A COMMON PROBLEM WITH THAT MAKE, MODEL AND MODEL YEAR. IS THE DEALER RESPONSIBLE FOR THIS REPAIR SINCE IT'S UNDER 500 MILES AND IT STARTED HAPPENING AFTER PURCHASE, IF NOT BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016568September 14, 2017
STRUCTURE
2004 INFINITY FX35. CONSUMER WRITES IN REGARDS TO DEFECTIVE DASHBOARD MATERIAL. *LD THE CONSUMER STATED THE DASHBOARD WAS COMPLETELY BUBBLED AND BLISTERED. THE DEALERSHIP WAS NOTIFIED. UPDATED 09/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022688September 11, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THERE WAS SEVERE BUBBLING ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO GLENDALE INFINITI (812 S BRAND BLVD, GLENDALE, CA) WHERE IT WAS CONFIRMED THAT THE DASHBOARD WAS BUBBLING; HOWEVER, THE TECHNICIAN REFUSED TO REPAIR THE VEHICLE BECAUSE THE CONTACT DID NOT HAVE THE EXTENDED WARRANTY NOTICE. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SINCE THE VEHICLE WAS OUT OF WARRANTY, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020870August 31, 2017
UNKNOWN OR OTHER
THE DASHBOARD OF THE VECHILE IS MELTING AND IS STARTING TO DO SO AT A RAPID PACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020171August 28, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019091August 23, 2017
ELECTRICAL SYSTEM, POWER TRAIN
I REPORTED MY VEHICLE IS A WHINING NOISE COMING FROM THE ENGINE. I TOOK IT IN FOR A DIAGNOSIS. THE TECHNICIAN INFORMED ME THAT NO CODES WERE DETECTED; HOWEVER BELIEVES IT IS THE ALTERNATOR. THE CAR HAS 39K MILES. AS A PREVIOUS OWNER OF A 2011 INFINITI, I BELIEVE THIS IS A MANUFACTURE DEFECT AS I AM THE SECOND OWNER AND DRIVEN IT FOR LESS THAN 6K. I INITIATED A CLAIM WITH NALLEY CONSUMER AFFAIRS TO NO AVAIL; THE REPRESENTATIVE STATED THAT THERE IS NO LISTING OF WHAT IS COVERED UNDER WARRANTY. CLAIM # 28141832. I HAVE REQUESTED THAT THE REGIONAL MANAGER CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014741August 11, 2017
UNKNOWN OR OTHER
MY VEHICLE IS SITTING STILL AND MY SLIP LIGHT AND MY VDC LIGHT COMES ON . READ MANUAL IT SAY SHOULD NOT COME O UNLESS VEHICLE IS MOVING . THIS MAKES 3 TO 4 TIMES IT HAS DONE THIS . CAUSING ME TO HAVE TO PAY A TOWING BILL!!!! CAN CLEAR CODES AND IT IS FINE FOR AWHILE THEN IT DOES IT AGAIN. THIS TIME LIGHTS WILL NOT GO OFF .AND SUV WILL NOT GO ANY FASTER THAN 2 TO 3 MILES PER HOUR !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013636August 8, 2017
UNKNOWN OR OTHER
DASHBOARD IS MELTING. CONCERNED ABOUT DANGEROUS CHEMICALS. THE DASHBOARD IS A KNOWN PROBLEM TO INFINITI AND WARRANTY WAS EXTENDED WITHOUT OUR KNOWLEDGE OR NOTIFICATION BUT HAS EXPIRED. I THINK A FORMAL RECALL IS WARRANTED FOR SAFETY FROM FUMES OF MELTED PLASTIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011272July 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS), BUT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. AN UNKNOWN DEALER WAS CONTACTED FOR MONTHS AND PROVIDED NO TIMEFRAME CONCERNING PART AVAILABILITY. THE CONTACT WAS UNCERTAIN AS TO WHEN A FAILURE WOULD OCCUR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010530July 25, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NATIONWIDE INFINITI OF TIMONIUM LOCATED AT 22 W TIMONIUM RD, TIMONIUM, MD 21093; (410) 561-1000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006422July 19, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PLEASE SEE THE ATTACHED FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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