Infiniti FX35 Complaints

448 consumer complaints on file.

#10919188October 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919201October 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917884October 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917940October 21, 2016
AIR BAGS
TAKATA RECALL THE RECALL WAS ISSUED ON THIS CAR IN MAY 2016, AND THE DEALERSHIPS STILL DO NOT HAVE PARTS AS OF TODAY, 10/21/2016. WE ARE NOW BEING TOLD THAT THE PARTS WILL NOT BE HERE BEFORE MID TO END OF NOVEMBER. CUSTOMERS ARE BEING TOLD THAT IT IS SAFE TO STILL DRIVE THE CAR, AS LONG AS WE REFRAIN FROM ANYONE BEING IN THE FRONT SEAT. HOWEVER, THIS IS NOT FEASIBLE IF YOU ONLY HAVE ONE CAR, AND MULTIPLE FAMILY MEMBERS. I AM AWARE THAT MANY CARS HAVE BEEN AFFECTED BY THIS RECALL, BUT I DO BELIEVE THAT EXTREME URGENCY MUST BE GIVEN TO THE OLDEST MODEL YEAR CARS THAT ARE MOST AT RISK, AS IN THIS CASE. I REACHED OUT TO INFINITI CUSTOMER AFFAIRS TODAY, AND AFTER MUCH PROTESTING ON MY PART, THEY AGREED TO REACH OUT TO AN INFINITI RETAILER AND CALL ME BACK IN A WEEK, IN HOPES OF GETTING A LOANER VEHICLE. I WANT TO STRESS THAT WE HAVE MADE DUE WITH ANOTHER VEHICLE UNTIL NOW, BUT AT SOME POINT THE BURDEN CANNOT BE PLACED ON THE CUSTOMER. THEY SHOULD BE GIVING LOANER VEHICLES TO THOSE CUSTOMERS THAT HAVE HIGH RISK OLDER MODEL CARS. UNFORTUNATELY, THERE WAS NEWS OF ANOTHER PERSON BEING KILLED YESTERDAY IN CALIFORNIA AS A RESULT OF THE AIRBAG ISSUE. THIS PERSON ALSO HAD AN OLDER MODEL CAR. I AM SURE THIS CUSTOMER WAS ALSO ADVISED THAT IT WAS SAFE TO DRIVE THE CAR, AS I WAS TOLD NUMEROUS TIMES PRIOR. HOWEVER, THERE MUST BE SOME ACCOUNTABILITY ON THE PART OF THE CAR MAKER TO PROVIDE CONTINGENCY PLANS FOR CUSTOMERS AT HIGH RISK, SUCH AS CAR MODELS TEN YEARS OR OLDER. I AM CERTAIN MANY PEOPLE HAVE EMAILED IN, BUT I HOPE THAT THIS REACHES SOMEONE WHO CAN UNDERSTAND THE IMPORTANCE OF SOME SORT OF CONTINGENCY PLAN TO BE GIVEN TO CUSTOMERS LIKE MYSELF WITH 2003 MODEL CAR, WITH NO PARTS IN SIGHT TILL AT LEAST END OF NEXT MONTH. WHAT OPTIONS DO WE HAVE AS CUSTOMERS? THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917630October 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915464October 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915601October 12, 2016
UNKNOWN OR OTHER
MY DASHBOARD STARTED TO BUBBLE 2 SUMMERS AGO AND I IMMEDIATELY CONTACTED INFINITY. THEY TOLD ME THAT THE COMPANY SENT ME A NOTICE THAT THIS WAS AN ISSUE IN SPECIFIC MODELS AND WOULD REPLACE THE DASHBOARD. I DID NOT RECEIVE ANY NOTICE AND WHEN I CALLED IN 2014 THE TIME ALLOWED HAD EXPIRED. INFINITY WOULD NOT REPLACE MY DASHBOARD. NOW THE DASHBOARD IS COMPLETELY COVERED WITH BUMPS FROM FAULTY MATERIALS (GLUE, LEATHER, ETC.). THE VALUE OF MY VEHICLE IS AT LEAST $1000-1500 LESS DUE TO THIS FLAW. I WOULD LIKE TO FILE A COMPLAINT AGAINST INFINITY FOR USING INFERIOR MATERIALS AND NOT STANDING BY THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915255October 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED AND KEPT INDICATING EACH MONTH THAT THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914055October 5, 2016
AIR BAGS
TAKATA RECALL SEE ATTACHED NOTIFICATION RECEIVED IN AUGUST OF 2016. NOTE RED AND UNDERLINED AREAS. INFINITI ADVISED OWNERS TO HANDLE THIS RECALL IN AN UNACCEPTABLE WAY FOR TWO REASONS 1. AIRBAG DEPLOYMENT WHILE DRIVING IS LIKELY TO CAUSE A WRECK WHICH COULD ENDANGER OTHERS UNRELATED TO THE RECALL 2. METAL PIECES WOULD NOT JUST HIT THE PASSENGER SEAT, THEY WOULD GO THROUGHOUT THE VEHICLE THE FIRST OF MY MANY CALLS TO INFINITI ENDED WITH NO SOLUTION, NO PLAN FOR LOANER CARS OR REPLACEMENT AND SAYING THEY HAD REALLY BEEN HIT BY SURPRISE. THE SECOND CALL I GOT A CASE NUMBER AND WAS TOLD ALL OF MY CALLS WERE BEING RECORDED. I RECEIVED A CALL FROM INFINITI THAT THEY HAD AN INTERIM FIX, TO CALL MY SERVICE MANAGER AND ASK FOR IT. BUT, THAT WHEN THE REAL REPLACEMENT PART WAS AVAILABLE, THEY WOULD HAVE TO REPLACE THE INTERIM ONE WITH IT. MY SERVICE AGENT TOLD ME, HE CAN'T DO IT BECAUSE IT'S THE SAME PART THAT'S IN THE CAR NOW. IT'S ACTIVITY TO APPEAR THEY ARE DOING SOMETHING. INFINITI CONFIRMED IT BEING THE SAME PART. EACH PERSON HAS A DIFFERENT SPIN, FROM ASKING HOW MANY MILES MY CAR HAS ON IT TO TELLING ME THE INTERIM PART WON'T CAUSE HARM IF THE AIRBAGS ARE DEPLOYED IN AN ACCIDENT (EVEN JUST A FENDER BENDER) BECAUSE THEY PUT BUBBLE WRAP AROUND IT. INFINITI IS NOT COMMUNICATING, NOT BEING HONEST AND ENDANGERING MANY LIVES. THEIR UNETHICAL BUSINESS PRACTICES LEAVE NO DOUBT THAT THEY ARE TRYING TO HIDE WHAT THEY ARE DOING FROM NHTSA TOO. AS THE SOLE GUARDIAN OF A 9 YEAR OLD, I PRAY NOTHING HAPPENS TO ME WHEN I DRIVE THE CAR TO WORK EVERY DAY AND IT'S HARD TO EXPLAIN WHY SHE CAN'T GO SOMEWHERE BECAUSE SHE CAN'T RIDE IN MY CAR ANYMORE. I DON'T HAVE THE MONEY TO TRASH THE CAR AND START OVER BUT I DO HAVE THE MORALS AND VALUES THAT KEEP ME FROM SELLING IT TO SOMEONE ELSE. SOMEONE HAS GOT TO STEP IN AND MAKE INFINITI DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909638September 26, 2016
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1CB0C AND 25060-1CB1C, WHICH RETAIL AT APPROXIMATELY $130.00 EACH. PARTS AND LABOR ARE IN EXCESS OF $600.00. I LOOKED UP SOME PAST NHTSA BULLETINS INVOLVING NISSAN FUEL SENDING UNITS AND FOUND THE FOLLOWING NHTSA BULLETINS: 10V-074, 10V-075. ALL NISSAN VEHICLES, INCLUDING INFINITI, UTILIZE THE SAME DESIGN FOR THEIR FUEL SENDING UNITS, WHICH INVOLVE A FLOATING ARM WITH CONTACTS THAT SWEEP ACROSS A CONTACT ARRAY TO REGISTER E-F. I CONTACTED INFINITI CUSTOMER CARE WHO INFORMED ME THAT THEY COULD NOT OFFER ANY COMPENSATION TOWARD FIXING THE PROBLEM. I THEN LOCATED A YOUTUBE VIDEO THAT SHOWED THE PROBLEM WAS WITH THE CONTACT ARRAY THAT BECOMES OXIDIZED AFTER A CERTAIN AMOUNT OF TIME. I THEN FIXED MY PROBLEM BY REMOVING BOTH FUEL SENDING UNITS FROM THE GAS TANK, AND CLEANING THE CONTACT ARRAY ON EACH USING A COTTON SWAB. THIS IS CLEARLY A FAULTY DESIGN, AND NISSAN SHOULD ISSUE A RECALL FOR ALL MAKES/MODELS....01/04/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905816September 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899282August 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899000August 26, 2016
AIR BAGS, SEAT BELTS
CAR WAS INVOLVED IN A PARTIAL HEAD ON COLLISION ( 20 MPH), DRIVERS SIDE AIRBAG AND SEATBELT DIDN'T DEPLOY, PASSENGER SIDE DID. THERE WAS NOT A PASSENGER IN THE CAR. DEAL WILL NOT FIX FREE OF CHARGE, EVEN THOUGH THERE IS A RECALL EFFECTING PART OF THIS SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10897284August 19, 2016
AIR BAGS
I RECENTLY FOUND OUT ABOUT A RECALL ON MY VEHICLE IT HAS SINCE THAN BEEN OVER A MONTH AND YET MY DEALERSHIP HAS NOT NOTIFIED ME TO FIX THE ISSUE AT THE MOMENT I AM NOT ALLOWED TO RIDE ANYONE IN MY PASSENGER SEAT WHICH IS A HUGE INCONVENIENT FOR ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895090August 11, 2016
AIR BAGS, SEATS
IN FEB 2016 WHEN I SAW THE RECALL ON THE NEWS FOR AIRBAGS, I CALLED TO SEE IF THE INFINITI FX35 2008 WAS RECALLED. I WAS TOLD NO RECALL THE TRUCK IS FINE. NOW IN JULY 2016 I RECEIVE A LETTER FOR A PASSENGER AIRBAG RECALL. DO YOU KNOW IF THE DRIVER AIRBAG IS BEING INVESTIGATED? I'M CURIOUS TO KNOW, BECAUSE MY MOM WAS KILLED IN AN AUTO ACCIDENT, WHILE SHE WAS DRIVING THE TRUCK IN DEC. 2015. SHE HAD INJURY TO HER FACE, NECK AND MORE. WHAT MAKES THE PASSENGER AIRBAG INFLATE? IS IT NORMAL FOR THE DRIVER SEAT TO COME OFF THE TRACK? THANK YOU FOR YOU ATTENTION TO THIS MATTER. *TR UPDATED 12/04/17*BF *TR
Crash:
Yes
Fire:
No
Injuries:
20
Deaths:
1
#10893227August 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893280August 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892787August 3, 2016
AIR BAGS
I'M HAVING PROBLEMS WITH THE AIR BAG IN THE DRIVERS SIDE , IT HAPPEN AFTER TO I STOP TO PUT GASOLINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892826August 3, 2016
AIR BAGS
NHTSA RECALL NUMBER: 16V-349 RECALL DATE: MAY 23, 2016 MANUFACTURER RECALL NUMBER: R1618 SUMMARY: CONTINUED EXPOSURE TO AREAS WITH HIGH LEVELS OF ABSOLUTE HUMIDITY MAY CAUSE THE FRONT PASSENGER AIR BAG INFLATOR HOUSING TO RUPTURE AND DEPLOY ABNORMALLY. SAFETY RISK: IF THE PASSENGER AIR BAG INFLATOR RUPTURES, IT MAY RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. I AM STILL WAITING TO COMPLETE THIS RECALL BUT THERE ARE STILL NO PARTS - 10 WEEKS INTO THE RECALL PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892012August 1, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WOULD BECOME VERY STICKY AND SOFT WHENEVER THE VEHICLE WAS PARKED OUTSIDE. AN ODOR ALSO EMERGED FROM THE DASHBOARD. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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