Hyundai Veracruz Complaints

662 consumer complaints on file.

#11445161December 27, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair and found oil leaking on alt. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Parts distribution disconnect. Power failed while driving at 35mph on 7/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444193December 17, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated that while driving at 30-40 MPH, the vehicle inadvertently stalled. The contact was unsure whether there were warning lights illuminated. The contact pulled into the parking lot of his workplace and parked the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the alternator needed to be replaced. The contact stated that the vehicle was repaired. The contact stated that sometime after the repair, the vehicle would make abnormal rattling sounds while driving. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and the vehicle was taken to the dealer for the recall repair. The dealer diagnosed that the alternator and the valve cover gasket needed to be replaced; however, the dealer informed the contact that the parts for the recall repair were not yet available. The dealer advised the contact that the vehicle was unsafe to drive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The contact had been awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 148,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443604December 13, 2021
ENGINE
This is recall 197. We have been waiting since 20 October 2021 for the dealer to get the part(s) to fix this issue. We have not driven the car since. We submitted a complaint to Hyundai via telephone on October 26 2021 and they gave us a case number 18905484, saying they would get in touch with us within 5 days. No one contacted us. So we called Hyundai again on November 15 and were told a case manager would call on November 16 from a prefix of 833. On November 16 the call came in with poor reception and the person told me she did not know when the parts would be in and offered to reimburse me for up to $50.00 a day for a rental car. She told me the conversation was being recorded. I declined the rental car offer. The dealer also called on November 16 and said they still did not know when the parts would arrive. On November 18 Hyundai called and said they were still trying to find parts. That is the last I have heard from anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443343December 10, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443096December 8, 2021
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
2008 HYUNDAI CRUZ. CONSUMER WRITES IN REGARDS TO LEAKING VALVE COVER GASKETS SAFETY RECALL. THE CONSUMER STATED THE VALVE COVER GASKET WAS REPLACED, DUE TO FAILURE, PRIOR TO THE RECALL. THE ALTERNATOR AND SERPENTINE BELT WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS, BUT WAS DENIED DUE TO THE REPAIR ORDER NOT ASSOCIATING WITH CAMPAIGN 121.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442250December 1, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was with an independent mechanic for routine maintenance, the mechanic diagnosed the vehicle with excessive oil leakage and contamination of the alternator. The vehicle was not repaired. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442303December 1, 2021
ENGINE
I need a new alternator and head gasket. I have a recall on my vehicle I have leaks on the alternator car shut off while driving and smoking from underneath the hood. It’s un drivable to dangerous to drive. I was told by a Hyundai dealership in Jersey City on communipaw Avenue that my parts will be here 5-10 days so that can fix it. That’s was in October 4,2021 it’s going 2 months in December. They never called me back I keep calling them. The last time we spoke they said maybe December or January my part might be on a container truck. Which is ridiculous to have to wait all this time . I told them that is my only means of transportation I use for work in my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441953November 29, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The contact's wife was able to restart the vehicle. The dealer and another dealer, Red McCombs Hyundai Northwest (13663 W Interstate 10 Frontage Rd, San Antonio, TX 78249) were made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was approximately 135,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441050November 19, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at 70 MPH, an abnormal explosion was heard as the sunroof detached and separated from the vehicle. The contact pulled over and called a friend to pick up his wife and kids from the scene as he drove the vehicle to his insurance office. The dealer was notified of the failure and informed him that they had never heard of such a failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 151,577.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440609November 16, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received a notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer and the contact was informed that the part was not yet available. The manufacturer was notified of the issue and provided a case number. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440200November 12, 2021
ENGINE
2011 HYUNDAI VERACRUZ. CONSUMER IS SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO A SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439854November 9, 2021
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
The contact owns a 2008 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that while driving at 35 MPH, the battery warning light illuminated. The vehicle was taken to the dealer who diagnosed that the alternator had failed due to oil leaking onto the alternator. The contact stated that the dealer replaced the gasket sealant and the alternator as an interim repair for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that the battery was also replaced. The contact received another recall notification advising that the permanent remedy was available however, the dealer advised the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 117,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439904November 9, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The vehicle was previously repaired under NHTSA Campaign Number: 14V-415000 (Engine and Engine Cooling). The contact stated that while pulling into his garage, a burning odor was detected and the check engine warning light was illuminated. Upon inspection, the contact noticed that there was oil leaking onto the ground and that oil was dripping onto the alternator and valve cover gasket. The dealer was made aware of the failure and informed the contact to take the vehicle in for diagnosis and bring it back for repair once the parts were available. The vehicle was not diagnosed or repaired. The contact stated that he could not make two trips with the defective vehicle to the dealer due to the distance between the dealer's location and his residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 198,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11439402November 4, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the residence. Parts distribution disconnect. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439307November 4, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439053November 2, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact stated that she noticed oil had started to leak from the engine without warning. She then received a recall notification for NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) and had taken the vehicle to a dealer for service. Once the vehicle was returned, the failure persisted. The contact then took the vehicle to an independent mechanic where they discovered that oil had leaked onto the alternator and onto the oil cover gasket. The independent mechanic then informed her that it appeared that the recall was not performed on the vehicle. The manufacturer had been notified of the failure and the contact was informed that the failure would be investigated. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438109October 25, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact experienced a failure related to recall where black smoke was coming from the engine. The contact was concerned that the smoke was coming from oil leaking onto the engine. Parts distribution disconnect. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11437764October 22, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated that there was an abnormal odor of oil detected. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not available. The vehicle was inspected, and the contact was informed that a second part of repair would be required. The vehicle was not repaired. The contact was informed that the parts were backordered until 2022. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 135,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437630October 21, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact stated while driving 35 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact was able to veer to the side of the road with assistance. The contact stated she was unable to restart the vehicle. The vehicle was towed to the contact's residence, where an independent mechanic diagnosed that the alternator needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was towed to the independent mechanic who diagnosed that there was oil leaking from the front cylinder bank cover gasket and dripping onto the alternator. The contact stated that the alternator was replaced for a second time however, the failure persisted. The contact also stated the vehicle had an abnormally strong burning oil odor. The contact received the recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the dealer informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The manufacturer also advised the contact to rent a vehicle and she would be reimbursed later. The vehicle was not repaired. The approximate failure mileage was 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437531October 20, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that engine oil was dripping onto the alternator causing damage to the alternator. The alternator and gasket needed to be replaced but parts were not available to complete the repairs. The failure mileage was approximately 80,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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