Hyundai Veracruz Complaints

662 consumer complaints on file.

#11454152February 25, 2022
ENGINE
The contact owns a 2010 Hyundai Veracruz. The contact received NHTSA Campaign Number 20V705000 (Engine and Engine Cooling).The contact stated that while driving, the battery warning light was illuminated. There was an abnormal smoke odor and also a burning rubber odor. The vehicle was taken to an independent mechanic who informed him that oil was leaking into the engine and onto the alternator. The contact called the local dealer and was informed that the mechanic was unable to repair the vehicle until May 2022. The manufacturer was not contacted and informed of the failure. The approximate failure mileage was 148,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11453395February 22, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving at 20 MPH, his vehicle stalled as several unknown warning lights illuminated on the instrument panel. The contact had the vehicle towed to an independent mechanic where they discovered a leak in the valve cover gasket which spilled engine oil on the alternator. The alternator was replaced and it was later discovered that his vehicle was included in NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling). The contact took the vehicle to a dealer where the recall was performed and he was reimbursed for the alternator. Despite the recall repair, the contact stated that the failure occurred an additional four times and numerous repairs were performed on the vehicle without fixing the vehicle. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452803February 18, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there were traces of oil leaking onto the alternator. The vehicle was taken to the dealer and diagnosed with an oil leak dripping onto the alternator; however, the dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to take the vehicle to a dealer. The failure mileage was approximately 170,000. Parts distribution disconnect. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452776February 18, 2022
ENGINE AND ENGINE COOLING
The contact owns 2009 Hyundai Veracruz. The contact took the vehicle to the dealer for NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING) completed and was told that the parts were not available to apply the remedy. The contact was told that he would be contacted by the dealer when the parts arrived. The contact called the dealer on a consistent basis for months and the dealer advised that they have no date for when the parts will be available. The vehicle was not repaired. The manufacturer had been informed of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452445February 17, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) which stated that vehicle owners would receive another letter when parts were available. After several months, the vehicle was taken for an oil change and the mechanic informed her that oil had leaked all over the engine compartment and the alternator. The contact was able to drive back to the residence and then the vehicle was taken to the local dealer to be diagnosed. The contact was informed that the alternator needed to be replaced; however, the part was not yet available. The vehicle was not repaired. Several days later while driving at an undisclosed speed, several unknown warning lights illuminated and the vehicle lost motive power and stalled. The contact was unable to restart the vehicle and the vehicle was towed to the local dealer. The contact was informed that parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 149,000. The VIN was not available. Consumer stated no one had a solution car actually broke down while driving on Tuesday, February 15. Corporate had no solution. Consumer was told by National Consumer Affairs to work with dealer and see if they can possibly some aftermarket parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451889February 14, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the valve cover gasket was leaking oil. The approximate failure mileage was 140,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451481February 11, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated that while operating the vehicle, the engine suddenly started to fail while the vehicle jerked and hesitated. The vehicle was able to be driven to the local dealer who indicated that engine oil had leaked onto the alternator and the alternator needed to be replaced. The vehicle was repaired however, the failure later recurred. The contact indicated that the vehicle was later serviced under NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling). The manufacturer was also notified of the failure. The failure mileage was 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451393February 10, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated that the front valve cover gasket was replaced by the dealer under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, four months later, he noticed that oil was leaking underneath the vehicle. The vehicle was taken to the dealer, where it was diagnosed that oil was leaking from the rear valve cover gasket. The dealer informed the contact that the recall was specifically for the front valve cover gasket replacement and he would be responsible for the cost of the repair of the rear valve cover gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451161February 9, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving at an undisclosed speed, the Electronic Stability Control (ESC), Anti-Lock Brake System (ABS), and brake warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was hydraulic brake fluid leaking into the ABS control unit. The contact was informed that the ABS control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The failure mileage was approximately 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450774February 7, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact had received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the dealer informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool showed no unrepaired recalls associated with the VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448325January 21, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving to work today on 1/21/2022 my vehicle was traveling at about 35 mile per hours when it suddenly began to slow and was unresponsive to my effort to maintain speed, and then several dashboard warning lights including the check engine light, charging system light, seatbelt light, and then the car began to have a loss of power and stalled. I did have my alternator and battery replaced in February of 2021 when this happened previously. Then I received a notice of NHTSA recall 20V705000 and had the remedy repaired completed in August 2022. I did attempt to have Hyundai USA reimburse me for my alternator repair and a previous repair I paid for related to the fault valve covers gaskets, but they refused my request for reimbursement. Now the problems and potential hazard remains. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448001January 19, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2009 Hyundai Veracruz. The contact received a notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447822January 18, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447573January 15, 2022
AIR BAGS
On September 26, 2021 the airbag indicator light in my 2012 Hyundai Veracruz remained illuminated upon starting the vehicle. Around a day later, the airbag light stopped illuminating. Around a month later, I received a letter from Hyundai regarding a warranty extension to cover the clock spring, so I contacted my local Hyundai dealership. Tracy Hyundai indicated that the clock spring is fine, however there is a faulty passenger side occupant sensor. The fault code cleared; however this creates a safety issue as it is unknown if the front passenger airbags would deploy in the event of an accident. Tracy Hyundai indicated that Hyundai Corporation no longer makes this part so there is no available resolution. I contacted Hyundai Corporation, however they could not assist and referred me to contact the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447355January 13, 2022
UNKNOWN OR OTHER
Unknown. While driving on the expressway at 75 miles an hour my ESC off light appeared check engine light appeared TPMS light appeared brake light appeared and the speedometer dropped from 75 mile an hour down to zero. Reported the problem on or tried to report the problem on January 2 to Superior Hyundai South Cincinnati received no answer back from service department finally went down three days later was told to leave the car and they would look at it. Ghecked on google about symptoms and noticed there were many complaints about same problem. Repairs anywhere from$2500.00 to the estimate I received for $4700.00was told it was anti lock brake pump system. Feel like there should be a recall with so many complaints about this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446460January 6, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
The contact owns a 2009 Hyundai Veracruz. The contact stated that while driving at 40-45 MPH, the ABS warning light, seatbelt warning light, and other unknown warning lights illuminated, and the vehicle stalled. The contact veered to the side of the road but could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the alternator needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The vehicle was towed to the same independent mechanic who replaced the alternator a second time; however, the failure reoccurred. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The vehicle was towed to the dealer; however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the vehicle remained at the dealer for four months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that parts for the recall repair were not yet available. A case was opened. The vehicle was not repaired. The failure mileage was approximately 135,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446107January 4, 2022
ELECTRICAL SYSTEM
My vehicle was under a recall. The engine lights started going off so I immediately turned around and headed back home. By the time I got home, my vehicle was close to stalling. It would not go beyond 3rd gear and would not go into reverse. I parked it on the street in front of my home and the vehicle stalled do to a failed alternator. The vehicle was towed to the dealer. The dealer honored only part of the recall. They replaced the valve gasket/T Joint but they would not replace the alternator because "it was not oil soaked". The alternator was previously replaced under the first recall and it is clear that this second alternator failed and should have been replaced as part of this second recall. My issue is that HYUNDAI IS NOT HONORING THE RECALL. I was forced to pay out of pocket $996.94 to have my alternator replaced. I have contacted the Hyundai Customer Care Center multiple times since November 2021 regarding this issue. I'm seeking that they honor the recall by reimbursing me but they have not followed up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445918January 3, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2007 Hyundai Vera Cruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445403December 29, 2021
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part was not available to do the recall repair. The local dealer was contacted and confirmed that the part was not yet available. The contact was concerned that the vehicle would lose motive power while driving due to a previous alternator failure. There was no warning light illuminated. The failure mileage was 260,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445256December 28, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact stated the battery light was previously flashing. The contact stated that the vehicle failed to start. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 125,000. Repair was finally made four months after taking the vehicle to the dealership. Vehicle is running now; however, manufacturer refuses to reimburse expenses related to replacing the vehicle battery, which was damaged by the original recalled defect. Contact submitted a claim to manufacturer for reimbursement, but was denied with no reason given. Documentation of this damage and its cause was created by the dealership and was provided to manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Veracruz