Hyundai Veracruz Complaints

662 consumer complaints on file.

#11425453July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle was leaking oil. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425454July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received a recall notification for NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the contact received another notification advising that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425490July 19, 2021
ENGINE
The contact owns a 2007 Hyundai Veracruz. The contact stated there was a knocking in the engine. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local mechanic and was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425516July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that no parts were available for the recall repair. The contact stated while driving at various speeds, several unknown warning lights illuminated and there was no power to the window. The vehicle stalled and the contact’s husband was able to restart the vehicle and drive to an independent mechanic before the vehicle was towed to the residence. The dealer was contacted and informed the contact that the parts were not yet available. The vehicle was not repaired. The manufacturer was notified and informed the contact that the remedy was not yet available. The failure mileage was approximate 140,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425547July 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the part was not yet available. The contact stated while pulling into a parking lot, the vehicle stalled without warning. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the front cylinder bank gasket cover was leaking oil onto the alternator which caused damages to the engine. The alternator was replaced. The contact mentioned NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling) as a possible solution to the failure however, the Vin was not included. The manufacturer was notified of the failure and offered to reimburse the contact however, no further assist was provided. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424989July 15, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact back to the dealer. The contact stated that oil was leaking onto the alternator causing the starter to become inoperable. The starter was replaced however, the failure recurred. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425038July 15, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the vehicle was leaking engine oil. The failure mileage was approximately 160,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423222July 2, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the vehicle loss motive power without warning. The vehicle was towed to the residence and the contact’s husband inspected the vehicle and noticed that there was oil leaking from the valve cover gasket onto the alternator and battery. The contact’s husband replaced the alternator and valve cover gasket himself. The vehicle was then towed to the dealer. The dealer informed the contact in March of 2021, that there was no remedy for the recall repair. The vehicle remained at the dealer. The contact was informed by the dealer that the remedy was available however, they would not perform the recall repair due to the engine failure. The manufacturer was made aware of the failure and informed the contact that the part was not yet available. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422759June 29, 2021
ENGINE
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number 20V705000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure listed in the recall. Parts distribution disconnect. The failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422774June 29, 2021
ENGINE, UNKNOWN OR OTHER
I have contacted Hyundai motors regarding the recall that was released November of 2020 because my car has became inoperable due to the recall . Oil has leaked into my alternator causing the charging symptom not to work so now the car won’t start . I have tried to find a possible solution until the remedy is available. The recall has been released for over 7 months now . I am not able to financially afford the repairs on this car right now . They told me that I could pay to have the car repaired until the remedy is available. If I needed a loaner car from Hyundai until the remedy was available I would have to pay out of pocket for the expenses . I have not driven my car in about 2 months now due to the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422812June 29, 2021
ELECTRICAL SYSTEM
My vehicle (2012 Veracruz) is currently under Recall Campaign #197 for Hyundai. This INCOMPLETE recall has been in place since November 2020 with NO SOLUTION PROVIDED yet as of July 2021. I have owned this vehicle for six years, and have already had to replace the alternator TWICE (2015 & 2019) due to the very same issue with the oil leak on the alternator. I 2019, my Veracruz DIED in the MIDDLE OF THE ROAD when the alternator suddenly went out. I was the EXACT SERIOUS SAFETY RISK indicated in this current Recall #197. I am now the mother of a newborn baby and two year old son. This is our primary family vehicle. We ARE UNABLE to rely on it as a safe and dependable vehicle for our family because of the OPEN and INCOMPLETE recall. The dealership has told me that I have to pay out of pocket for any diagnostic and repair at this point, even if tied to the recall. (I can apply later for reimbursement.) I want Hyundai to give a time expected for a solution to this recall IMMEDIATELY or I want Hyundai/dealership to pay for any diagnostic and repair services that may be related to this recall #197 and alternator issue. This is UNACCEPTABLE. I have contacted Hyundai Customer Care and been told that since my car is out of warranty, I must pay for any diagnostic and repair for alternator issues. Again, UNACCEPTABLE when I am receiving monthly notices from Hyundai that there is a clear alternator problem and safety concern. When is the solution to this recall going to be provided? When will this company accept liability for this issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422841June 29, 2021
ELECTRICAL SYSTEM
In 2018 I had to replace my alternator as it failed while at a stop light. My dash warning lights illuminated so I pulled over to the curb and turned the vehicle off. I was not able to start the car back up and had to have it towed home. I noticed that there is evidence of oil leaking again… it is over the alternator as well as other parts under the hood. I also notice oil in my driveway where I park my car. I am concerned that the alternator will fail again as Hyundai still have no remedy for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422575June 28, 2021
ENGINE
The contact owns a 2008 Hyundai Veracruz. The contact stated that he noticed oil leaking onto the alternator. Additionally, the battery failed to hold a charge. The ESC, All-Wheel Drive, and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The approximate failure mileage was 136,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422636June 28, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2010 Hyundai Veracruz. The contact stated while driving 32 mph, the vehicle stalled. The contact stated that the battery warning light was illuminated. The vehicle was towed back to the contact's residence where an independent mechanic arrived to inspect the vehicle. The vehicle was diagnosed with a battery and the alternator needing to be replaced. The battery was replaced however, the failure occurred. The contact was relating the failure to NHTSA campaign number: 20V705000 (Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 206,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422473June 27, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This complaint is for NHTSA Recall Number 20V-705/Hyundai Recall Number 197. This recall notice has been out for almost 6 months now and there is still no remedy or any help from Hyundai corporate or local dealerships. My car has been sitting un-useable for the past month because of this recall and no dealership will take my car. I have called Hyundai USA and there is nothing they can do for me. This recall has gone for far too long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422257June 25, 2021
FUEL/PROPULSION SYSTEM
This vehicle has had multiple problems with the valve cover gasket since we purchased it. In 2015 we had the alternator and valve cover gasket replaced per the recall. The next year in 2016 we had to replace the alternator and valve cover gasket AGAIN, as the gasket was again leaking. In November of 2020 Hyundai admitted they were aware there was still problems with some gaskets, including with our car as we received a notice in the mail about a pending recall. In the last 7 months I have received 3 notices, but they all say that no repair has been implemented as of this time. This week we had to take our car in for the yearly required inspections in PA, and again our gasket is leaking. To pass inspection we had to replace it again, for the 3rd time. I called Hyundai and was told that I should have it done and submit my receipt for reimbursement because as of now there still is no fix. It is unimaginable to me that a company as big as Hyundai can be aware of a problem like this for more than 6 years and not come up with a permanent fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421948June 23, 2021
ENGINE
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The VIN tool confirmed parts not available. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422001June 23, 2021
VEHICLE SPEED CONTROL
At about 60mph in a passing lane going up a fairly steep hill, I pressed the accelerator to downshift while passing. The accelerator pedal pulled away from my foot toward the floor. The car began uncontrollably accelerating. I was able to override this with the brakes, but each time I took my foot off the brake the car again downshifted and accelerated maximally. This was repeated at least five times. Shifting into neutral resulted in a high revving engine on three occasions. Turning cruise control on and off or canceling had no effect. I was able to stay on the brakes and get off the highway. I then shifted into neutral and the engine started over revving. I then turned off the ignition and restarted the car, which to this point is behaving normally. The floor mat was not interfering with the accelerator. The accelerator distinctly pulled away from my foot and went to the floor. There was no pedal confusion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421836June 22, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that while driving approximately 65 mph the vehicle stalled. The battery and engine warning indicator lights were illuminated. Additionally, the radio flickered. The vehicle was towed to the local dealer where diagnosed the battery needed to be replaced. The vehicle was repaired however the failure recurred. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421844June 22, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure and had oil leaking onto the alternator. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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