Hyundai Santa Fe Sport Complaints

1,199 consumer complaints on file.

#11449092January 27, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while reversing at an undisclosed speed, the vehicle lost motive power. Additionally, there were abnormal sounds and vibrations coming from the vehicle. The failure occurred twice. The vehicle was taken to the dealer. The dealer informed the contact that since there was no check engine warning light illuminated, they could not duplicate the failure. The dealer advised the contact to trade in the vehicle if she did not feel safe driving it. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448949January 26, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact's son owns a 2016 Hyundai Santa Fe Sport. The contact stated that the vehicle occasionally failed to start. There were no warning lights illuminated. The vehicle was jump-started and taken to an independent mechanic who replaced the battery; however, the failure recurred several times. The contact stated that she was able to jump-start the vehicle. The contact also stated that the audio system of the vehicle had failed. The vehicle was taken to the dealer who diagnosed that the battery and the instrument panel needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 57,698.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448170January 20, 2022
AIR BAGS
Applied brakes rapidly and the air bag light came on. It became intermittently on and off after that. Took it to the dealership with the light off and asked them to investigate and this is their response. OCS MAT DEFECT PERFORMED OCS MAT RESET. RECOMMEND REPLACE OCS MAT IF CONDITION CONTINUES Airbag light is now on continuously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446888January 10, 2022
UNKNOWN OR OTHER
2018 HYUNDAI SANTA FE SPORT. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446162January 4, 2022
ENGINE
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the vehicle as the check engine light had illuminated on the instrument panel. One day as the contact was driving 70 MPH, the vehicle began shaking as the check engine light illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic who discovered that the spark plugs needed to be replaced. The contact's friend attempted to replace the spark plugs; however, he discovered oil on the spark plugs and informed the contact it was a major concern. The manufacturer was notified of the failure and the contact was given a claim number and referred to a dealer for assistance. The vehicle was taken to a dealer where it remained in their possession for a month. The manufacturer later denied his claim and he was given an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445203December 28, 2021
ENGINE
Car was stolen.Car was send to body shop for repairs.Car was started at body shop after battery was replaced.Car was driven out of shop after repairs.After going less than 1000feet car shut down.Tried to start Hyundia and smoke poured out from up hood.It looked as if car was going to burst into flames.I did not raise hood and smoke died down.Wrecker returned car to body shop.They checked car and engine was completely locked up.Geico sented car to Thornton Road Hyundai Lithia Springs,Georgia for engine replacement.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11445209December 28, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at 45 MPH, the vehicle began to stall as an abnormal, knocking sound began to emit from the engine without warning. Due to the failure, the contact had the vehicle towed to a dealer where she was informed that the rod bearing had gone through the engine block which resulted in engine failure. The vehicle was not included in NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed her that her vehicle would not be covered under warranty because a software update was not performed. The contact stated that she was never informed that the vehicle needed a software update. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445072December 27, 2021
ENGINE
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer and diagnosed with engine failure. The engine needed to be replaced. The dealer informed the contact that the engine was on backorder. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445140December 27, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while her husband was driving at 35 MPH, the vehicle began to jerk without warning as the vehicle stalled. The contact was able to pull off to the side of the road and had the vehicle towed to an independent mechanic. A week later, the contact was called and was informed that the engine needed to be replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443666December 13, 2021
ENGINE, UNKNOWN OR OTHER
There appears to be a problem with the intake manifold. Car is throwing a code of P200A. The baffles get stuck causing the car to lose power, usually 3 times in a row. I nearly got rear ended twice because of this and it threw my husband an myself toward the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442315December 1, 2021
ENGINE
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was losing oil. Additional oil was added however, the oil was depleted the next day. The contact stated there was no oil on the ground. There were no warning lights illuminated. The vehicle was taken to the local dealer and it was suggested that an oil consumption test be performed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,003. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442099November 30, 2021
UNKNOWN OR OTHER
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that upon inspection it was discovered that the engine oil levels continued to be low shortly after adding oil to the engine. The vehicle was taken to the local dealer who performed an oil consumption test, but no failure was found. The contact indicated that the failure continued to occur. Additionally, while driving at speeds exceeding 70 MPH, a loud knocking sound was present coming from the engine. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442004November 29, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Santa Fe Sport. The contact received a recall notification for NHTSA Campaign Number: 21V303000 (Service Brakes, Hydraulic) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that upon starting the vehicle, the malfunction indicator warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that the parts for the recall repair were not yet available. The approximate failure mileage was 93,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441268November 22, 2021
ENGINE, UNKNOWN OR OTHER
Our engine keeps burning through oil, we have tried to work with Wilkins Hyundai service center and Hyundai's consumer affair. We have gone through their process of going in for oil changes at every 1,000 miles, however, oil has been burning before the required mark and we have gone in at 700 miles or less because the engine light goes on our engine knocks, the truck shakes, and the truck wants to shut off as we try to accelerate. We do not feel safe in our truck. How it began, towards the end of May, we called the service desk to disclose how we had an oil change and our truck had the oil light on, which was odd because we had just had an oil change. Wilkins service center asked us to take in the truck and they added the oil. Fast forward we have done this several times and we were asked to bring in the truck at 1000 miles, 700 miles, and we found ourselves coming in for oil changes sooner than the suggested miles. We were asked to follow their oil change procedure and come in three times then we will take a combustion test. To this day, we are receiving the run around with excuses and we have followed what the service center employees (past and present) have told us to do. During this time there have been major turnovers at the Wilkins service center and we have dealt with different employees with different excuses at the service center regarding our truck, even though we have complied with previous management. Regardless of who we dealt with, our vehicle was purchased there at Wilkins and has only been serviced there, new management has not been helpful with our situation that is not our fault. There is an issue with the engine we are aware of the HyundaiThetaEngineSettlement.com, as the service people should also be aware. We are now going on a month of no follow-up as to a resolution after we complied at our end, there is a paper trail, notes in their "system" and now they want us to restart the process all over again because of their error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441096November 19, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while driving 20 MPH over train tracks downhill, the accelerator pedal was depressed and failed to respond. The contact depressed the brake pedal however, the brake pedal was rigid. The vehicle then inadvertently stalled. The contact stated that the vehicle rolled down the hill. There were no warning lights illuminated. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic but had not yet been diagnosed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440626November 16, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while driving 63 MPH, the cruise control was activated, and the RPM fluctuated between 2,200 and 3,500. Additionally, there was a burning odor detected, and lots of smoke was coming from the exhaust pipe that filled both directions of the street. The vehicle was taken to the dealer. The dealer diagnosed that the PCV valve had carbon and that the spark plugs were corroded with carbon. The dealer performed an oil consumption test but did not complete the test due to the spark plugs needing to be replaced. The dealer informed the contact that the PCV valve and spark plugs needed to be replaced. The dealer removed the PCV valve; however, the vehicle was not repaired. Prior to the failure, the contact had an engine block code that was reset twice without repair. The manufacturer was made aware of the failure and a case was opened. However, the manufacturer notified the contact that the case was closed and was sending out documents to the contact. The failure mileage was approximately 128,127.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440465November 15, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
The contact owns a 2015 Hyundai Santa Fe Sport. The contact stated that the ABS warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the ABS module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted or informed of the failure. The failure mileage was 58,646
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440185November 12, 2021
ENGINE
The contact's daughter owns a 2013 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no warning light illuminated. The contact stated that the vehicle required frequent oil top up. The contact's daughter had taken the vehicle to the dealer where she was informed that the engine needed to be taken apart to determine the cause of the failure. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. He was then referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439655November 8, 2021
ENGINE, UNKNOWN OR OTHER
Purchased a new car from Plaza Hyundai dealership in Brooklyn NY 5/25/2019, had problems a year later but due to covid, dealership wasn't open. Called Hyundai Consumer affairs May 2020 as I also found out there was an open recall that was supposed to be done with the ecm & cluster update-engine monitoring logic product improvement for Santa Fes from 2011-2019. There was and still is an open recall listed from 08/09/2018 that the car was still at Plaza Hyundai dealership for. In 2020, I was told that a buyback wasn't possible due to there not being any record of active recalls. On September 22, 2021, our car broke down on the highway, with it being the engine issue that is currently on recall. We have an unusable car still being paid for, a car that shouldn't have been sold to us because it was on recall, a car that should've been buyback but wasn't due to greed, and no answers as Hyundai is saying that the buyback period has ended since the first use was February 2018, even though we became owners of the car 5/25/2019. The component that failed was the engine. Its currently in Plaza Hyundai's service lot. Our safety was put at risk not once but twice, but the most recent being 9/21/2021, we were on a major highway at 70mph when the engine started to slow down, smoke, and vibrate violently. The vehicle is currently being serviced for parts, but they don't think its the engine. There were previous issues but I would have to recollect on the memory of when.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439127November 2, 2021
UNKNOWN OR OTHER
I bought a 2017 Santa Fe Sport October 26, 2020. The engine has been burning oil and over the past year, I have taken the vehicle to a local dealer to be looked. After multiple oil consumption tests in which there was on average of 1.5 quarts burned off in 1000 miles, the vehicle had the pistons taken out to remove excess carbon. This helped a little bit. After another round of 3 oil consumption test, in which my average oil burn is now .75 quarts/1000 miles, the dealer says that is considered normal. Really? By my calculations, my engine will burn 2.78 quarts of oil over the 3700 miles between oil changes. That cannot be right. How can that be good for the engine?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe Sport