Hyundai Santa Fe Sport Complaints

1,199 consumer complaints on file.

#11613778September 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while merging onto the freeway at approximately 45 MPH, the vehicle failed to respond as needed. The contact was depressing the accelerator pedal however, the vehicle was not accelerating as needed. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump gasket and fuel line needed to be replaced. The dealer checked the oil and found that there were metal shavings inside the oil pan. The contact was informed over 2 quarts of engine oil needed to be added. The vehicle was repaired. The contact stated that the failure reoccurred; however, the vehicle had not been taken back to the dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613614September 9, 2024
ENGINE
The contact owns a 2014 Hyundai Santa Fe Sport. While the contact's son was driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle lost motive power. The vehicle was driven to the shoulder of the road and the vehicle was turned off. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613143September 6, 2024
UNKNOWN OR OTHER
Stopped at a red light and car caught on fire under the hood
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11612483September 4, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on the highway my Hyundai begins braking and cannot be stopped even though the Automatic braking system was disengaged. Dealt with the dealerships and they all provide no help at all. I have brought this to two different dealerships and they just have excuses. This is a known issue with Hyundai and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612592September 4, 2024
ENGINE
Q1. The car is shaking and making rumbling noises upon driving and a check engine light is turned on. It seem like the car will abruptly stop and may result in a crash on a highway. Inspection by multiple mechanics indicate that the engine is misfiring and there seems to be an engine oil leakage issue, imbalance of engine or some part of it. The engine configuration is the same as with the engine recalls (under recall number-17V226000) made on 2013 and 2014 models of Hyundai Santa Fe sport which is GDI, 2.4 Liter and was also manufactured in the USA. Yes, the car is available to inspect on request. Q2. The car was shaking and rumbling while driving even at 40mph. We had to pull up to the side because it felt risky and then had to drive slowly to reach home. It was scary and felt life-threatening with a risk of crashing due to abrupt halting of the car. Q3. Yes inspected by the manufacturer- Hyundai. Q4. The check engine light has been coming on and off for over 10 months period. The car has been inspected and checked by multiple mechanics including 2 times visit to the Hyundai service center. They first appeared in Oct 2023 and is an ongoing issue every other month costing me ~$1000. I have been filling up with 4 quarter of engine oil after driving ~200 miles since it was suspected to be an engine oil leakage issue. However, nothing has been resolved and this issue fits the description and problems seen the Hyundai 2013 and 2014 Santa Fe sports- which have been recalled (under recall number-17V226000).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612276September 3, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611213August 27, 2024
ENGINE
The oil light has appeared to light up in the car while I am driving it. The first time was January 2023. I pulled over and checked my oil and had literally no oil in my car. I immediately went to Auto Zone (or Advance/O'Reilly's-I'll check my receipts) and poured 5 quarts of oil in the car and called Hyundai (this was within the timeframe of oil changes). They had me bring my car in and stated they needed to change oil and do an oil consumption test, so I had to drive 1,000 miles, bring my car back in and repeat. In the end, they said nothing was wrong with my car. In early August, this year, the same thing happened and I am having to go through this again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610204August 22, 2024
ENGINE
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed there was no compression in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610091August 21, 2024
ENGINE
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an abnormal amount of engine oil. No warning light was illuminated. The vehicle was taken to a local dealer where an oil consumption test was completed, and the results were that the vehicle was consuming one quart of oil for every 640 miles driven. The vehicle was not repaired. In addition, the contact stated the dealer contacted the manufacturer to request that the engine be replaced; however, the manufacturer declined to approve the engine replacement due to previous services being performed by independent mechanics. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607979August 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I got my oil changed 98,161 March 1 2024 at mechanic shop Mechanic shop checked oil March 29 2024 at 98,867 a total of 706 miles driven since last oil change. They added 2.5 quarts of oil. So i did my own research online found out the Hyundai 2018 Santa Fe Sport Turbo 2.5 Theta engines has excessive oil consumption problems that will cause Engine to seize/lock up, catch on fire, and other mechanical problems. I have an extended warranty TXXI and TXXC. Oil consumption leaks into the pistons and rod bearings and will cause a knocking in the engine. The oil is already in spark plugs and pcv valve which i replaced. But it will continue to keep happen over and over. I don't want my engine to catch on fire with me in it or at all that's why i am proactive in getting this solved now its already a problem. I contacted Wilson Hyundai dealership they did an 2 month oil consumption test Oil change i had to drive it for 1000 miles It failed. Then they did combuster chamber cleaning i had to drive it for another 1000 miles it failed again. So they submitted claim to corporate that i needed an engine. Corporate declined saying i was over my miles they had the wrong mileage it was a way just to deny me but dealership had correct miles so they could not follow through with that lie. So Corporate made Dealership send another claim in this time corporate denied it saying i was over my warranty. No i was not i started this at 98, 867 miles When 2.5quarts had to be added. I also had to wait a week to get into Wilson dealership because they were backed up in appointments i was at 100,212 miles and so where other Hyundia dealerships others were 1-2 months out in appointments. I had to be in a rental car for 2 months had to pay for it and still pay car note paid for oil testing which i was told i would be reimbursed for repairs and car rentals but they did not honor it nor did they pay goodwill pay for all of my inconvenience 2 month long testing and it failed and they still denied/ lied
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607840August 11, 2024
ENGINE
I am writing to formally file a complaint regarding the significant oil consumption issue with my 2018 Hyundai Santa Fe Sport. My vehicle was part of a class action lawsuit settlement that provided extended warranties and reimbursement for repairs related to oil consumption defects. I first reported the oil consumption issue in 2022, while my vehicle was still within the warranty period. Despite my multiple attempts over the past two years to have an oil consumption test conducted, Hyundai dealerships only agreed to perform the test in January 2024. The test confirmed that my vehicle has an oil consumption issue. However, Hyundai has refused to cover the necessary repairs, claiming that my vehicle is now past 100,000 miles and out of warranty. This refusal is unfair, as the issue was acknowledged within the warranty period, and the delays in testing were beyond my control. I must consistently add oil to my vehicle several times a month and get oil changes before the recommended timeframe to ensure the vehicle runs smoothly without damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607290August 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the contact observed smoke coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and after an oil consumption test, it was determined that the vehicle was consuming an excessive amount of engine oil. The contact was informed that the engine was consuming 2-quarts of oil every 700 miles and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606765August 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated while driving approximately 55 MPH, the vehicle started losing motive power. The contact coasted off to the side of the road. The contact stated that the vehicle stalled. The contact stated that several warning lights had illuminated on the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a rod bearing had failed, and the engine needed to be replaced. The vehicle was not repaired. The contact stated that prior to the engine failure the contact observed that the vehicle was consuming an excessive amount of engine oil. The contact was adding approximately 1-quart of oil every week. The manufacturer was informed of the failure. The failure mileage was approximately 196,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606395August 5, 2024
ENGINE, POWER TRAIN, SUSPENSION
There has been an ongoing issue with oil consumption and engine failure with my car. The engine didnt give any indication of running hot on the dashboard. It just shut off while driving. I've been to the dealer a few times with no help. On 8/4/2024 my car cut off in the middle of traffic with my daughter in the car twice. It took 3 hours to cool off in 90 + degrees heat. Oil wasn't in the spark plugs but they keep getting shorted out. Oil burns and the engine stalls. I have to replace it which I did but my car shut down. We could've been in a bad accident because it wouldn't drive off immediately. We were stranded on a 2 way country road. This is all horrible because again, we could've been involved in a bad accident on the road we were on. After 5 1/2 hours it finally started and 2 people had to trail me home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605311July 30, 2024
ENGINE, FUEL/PROPULSION SYSTEM
This car is burning excessive amounts of oil. I care for it diligently with regular oil changes and scheduled maintenance. Earlier this summer, Capital Tire and Service confirmed that the engine light was on due to a knock sensor likely caused by low oil. At their advisement I ran a consumption test; 800 miles later the engine was nearly empty of with another engine light signal. This light went off after adding 5 quarts of oil. I am routinely adding extra oil, hoping the engine does not seize, and waiting to see if Hyundai will issue a recall. This vehicle is not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605436July 30, 2024
ENGINE
The contact owns a 2015 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power and was unable to exceed 15 MPH. The contact was able to arrive to the intended destination, where the failure persisted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the knock sensor. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605466July 30, 2024
ENGINE
Every time I get an oil change my oil is low. Have started checking my oil after the oil change, a week or so later and oil is low. I will check it the following day after the oil change and the oil level is fine but then the oil level drops as weeks go by. There are no warning lights that come on, especially the one time I was very low. I’ve been told by the mechanics that this is a common problem with Hyundai. Most recently I had an oil change done 7/15/24. I drove 600 miles so far and the oil is at least half a quart low
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604131July 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated while driving at an undisclosed speed, the contact noticed that the service brakes and ABS warning lights were illuminated. The vehicle was taken to the dealer but was not diagnosed; however, the contact was informed that the ABS fuse had been replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 189,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603989July 23, 2024
ENGINE
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the vehicle was idling and making the vehicle difficult to control. There were no warning lights illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603841July 22, 2024
ELECTRICAL SYSTEM:IGNITION:COIL:HIGH TENSION/SPARK PLUG WIRES, ENGINE
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle was parked in the garage, the contact became aware of oil stains underneath the vehicle. The vehicle was taken to the dealer for an oil change however, oil was added instead. The vehicle was not diagnosed, and the contact was not provided a cause for the oil leak. The vehicle was drivable however, a week later while the vehicle was parked, the oil light illuminated, and the vehicle was making an abnormal sound. The vehicle was towed to a local dealer who diagnosed the vehicle and informed the contact that an oil change was needed. Additionally, the contact was informed that the spark plugs needed to be replaced due to an excessive amount of oil on the spark plugs. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 62,521.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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