Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11727124March 25, 2026
SEATS
Subject: Urgent Safety Complaint – Child Entrapment Due to Seat Malfunction – Hyundai Palisade Calligraphy On [XXX], my wife was picking up our two [XXX] children from school in our recently purchased Hyundai Palisade Calligraphy (purchased on [XXX]). Our daughter was properly seated in a booster seat in the second-row passenger seat next to my son. Without warning, the vehicle seat began to automatically fold forward and compress inward onto the child. The seat did not respond to any controls and continued closing despite my wife’s attempts to stop it. The force of the seat crushed the booster seat. My wife had to physically intervene and pull our daughter out while the seat continued to move. The seat ultimately locked in a compressed position and could not be reversed using any available controls. This incident caused extreme distress and posed a serious risk of severe injury or death to our child. A school staff member witnessed my wife’s distress immediately following the incident. Upon contacting Hyundai customer service, we were informed that Hyundai was already aware of this issue and that a recall had recently been issued. We were also told that there has already been at least one death associated with this defect. Despite this knowledge, we were not notified prior to this incident. We only received a recall-related communication after the event occurred. We attempted to bring the vehicle to a Hyundai dealership on March 25, 2026. The dealership had no record of our scheduled appointment, could not provide an immediate inspection, and did not offer a loaner vehicle despite the vehicle being unsafe for transporting children. We are no longer able to safely use this vehicle for our family. This complaint is being filed due to: •A critical safety defect involving automatic seat movement and child entrapment •Failure to adequately warn consumers of a known dangerous condition •Exposure of a mino INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11727059March 25, 2026
SEAT BELTS, SEATS
I am concerned that there is no remedy for seat belts in 1/2 row and there is a risk of injury in the event of an accident in third row, I have two young children and feel there are no safe seating arrangements in the event of an accident and remedy identified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727043March 25, 2026
SEATS
The contact owns a 2026 Hyundai Palisade. The contact stated that while parked in the driveway, the seat adjustment feature on the second-row passenger side captain's seat failed to detect the presence of a minor occupant. As a result, the seat continued to move, causing compression of the child, who was ultimately able to slide out. The seat adjustment feature became inoperable. The contact stated that the minor occupant sustained a sore back. No medical treatment was obtained. No other injuries were sustained. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact is relating the failure to NHTSA Campaign Number 26V160000 (Seats). The failure occurred at 5,897 miles.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11727001March 25, 2026
AIR BAGS, SEAT BELTS
My 2025 Hyundai Palisade has active safety recalls with no remedy available: Recall 283 (seatbelt – 1st and 2nd row) Recall 292 (third-row ejection mitigation) I have three young children (Ages [XXX] , [XXX] , and a [XXX] ) in car seats and cannot avoid using the affected seating positions, including the third row. I contacted Hyundai Motor America and my dealership and was advised: there is no remedy available, there are no safety protocols or usage guidelines, there is no next step or interim solution. I am concerned because my children are regularly using seating positions impacted by these recalls, and I have not been provided guidance on safe operation in the meantime. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726991March 25, 2026
SEATS
While sitting in the third row and attempting to grab something, my husband accidentally pushed the fold buttons and seats began to close on me. It continued to close until my husband was able to push the button to reverse it. It did not register there was a person in the way and I could’ve been seriously injured if he was not there
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726937March 25, 2026
SEAT BELTS, AIR BAGS
The contact owns a 2025 Hyundai Palisade. The contact stated that while the vehicle was parked, the second-row seat belts failed to latch as intended. The contact's grandson attempted to secure the seat belt, and the seat belt failed to latch securely. The contact assisted with fastening the seat belt. The contact stated that the seat belt was difficult to latch. The vehicle was taken to the dealer where it was diagnosed with seat belt failure. The contact was informed that the seat belts needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available. The contact received notifications of NHTSA Campaign Number: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, parts were not yet available. The contact stated that the vehicle was used to transport children, and that the vehicle was unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726907March 25, 2026
AIR BAGS, SEAT BELTS
The contact owns a 2022 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts). The contact stated that the letter for the seat belt recall anticipated a fix by February 2026. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726882March 24, 2026
SEAT BELTS, STRUCTURE:BODY
There are two major safety recalls that have not been fixed by the manufacturer, making this vehicle unsafe to drive. 1) Seatbelts come undone; no estimated timeline for parts to be available for repair 2) Vehicle's interior cabin design may not provide sufficient protection for third-row occupants during a rollover; no estimated timeline or remedy available for repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726845March 24, 2026
ENGINE, ELECTRICAL SYSTEM
Vehicle shifted into neutral while driving Myself and others were put into danger as I was on the highway with no warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726837March 24, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The car will start shaking, can’t exceed a certain mpg, and does not speed up. The check engine light comes on. The car is available for inspection. I drive on the freeway and slowing down, and shaking can cause accidents. This a continuous problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726804March 24, 2026
SEAT BELTS, ELECTRICAL SYSTEM
The contact owns a 2025 Hyundai Palisade. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the dealer kept the vehicle for a week, but the recall repair was not performed. The contact was informed that the vehicle was not repaired. The contact was informed that the technicians were busy and were unable to perform the recall repair. The contact stated that the dealer provided paperwork stating that the recall repair had been completed; however, the dealer informed the contact that the recall repair was not completed due to the part not being available. The contact stated that prior to receiving the recall notification, on a separate occasion, the gear shifter failed to function as intended. The contact depressed the gear shift button several times before the transmission shifted as needed. Most recently, while driving at an undisclosed speed, the steering wheel seized. The contact used force to maneuver the steering wheel. The vehicle was towed to the dealer, and a diagnostic test was pending. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726769March 24, 2026
SEATS
The contact owns a 2021 Hyundai Palisade. The contact stated that while the vehicle was parked and running with the third-row passenger’s side seat in the cargo position, and the driver’s side third-row seat in the upright position, the [XXX] child pressed the third-row seat button, and the passenger’s side third-row seat opened and pinned the child’s leg between the driver and passenger’s side third-row seats. The contact stated that three different people pressed the third-row seat button, but the seat failed to respond. The contact's father and husband both pushed and pulled in opposite directions, and the contact was able to pull the child's leg out from the seats. The child sustained right leg injuries, and the leg was red and swollen. No medical attention was needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that a remedy had not yet been developed. The failure mileage was 171,403. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11726759March 24, 2026
STEERING, UNKNOWN OR OTHER
When moving forward at very slow speed, the steering wheel bounces as if it had been hit by something and we hear a loud "thunk". The whole front end of the car vibrates. This has also happened once while completely stopped at a traffic signal. This has been happening for several months, and we know that others have reported the same problem, but the dealer is unresponsive. We are worried that the steering could fail at speed, and are losing confidence in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726732March 24, 2026
AIR BAGS
The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726721March 24, 2026
SEATS
On Saturday, March 14, 2026 we received a text message from Hyundai indicating there was a recall for the car. The message contained info stating to use caution when using the power seats. There were no instructions regarding what to do and no info regarding the need to contact the dealer. “Use caution” was the message given. A second message was received on March 16 at 8:56 PM with the same information but also stated there was “No remedy”. Again it was stated to “use caution”. (What is that exactly??). Please note the following incidents: On Monday, March 16 at 4 PM my husband was securing our [XXX] grandchild into the 3rd row seat to his carseat. He was in the backseat to strap him in when the 2nd row seat began to move backward and ultimately trap him. He was unable to get out. I was in the trunk area so I pushed the switch in the cargo area to push the seat forward. There was no response and the seat kept closing in on him. He was being crushed by the seat and his legs were pinned. He recently had a hip replacement. Our grandchild was being crushed with my husband on top of him. We were eventually able to move the seat forward off of my husband. Another grandchild was in a car seat in the second row. The second row seat started to fold down on top of her and I was unable to stop it. The rear facing carseat wedged her between the seats. She was trapped as well. Her legs were pushed up to her shoulders and she was crying. She weighs about 20 pounds. We were unable to move the seat off of her. The carseat remained wedged between the 1st and 2nd rows. We were able to pull her out of the carseat but were unable to get the seat to unfold. See photos That evening we watched the news and noted the story involving the death of a toddler who experienced a malfunction of the seats. Note when we first got the car on 12/22/25 the seats crushed a garbage can(Photo) We now realize why that happened. We contacted the dealer on 3/17, returned car 3/18. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726666March 24, 2026
SEAT BELTS
I've been trying for 6 months to get my recalled seatbelts replaced as I complained about issues with the latching mechanism for years before the recall. The dealership does not have parts to repair the seatbelts and will not provide a reasonable time frame or loaner vehicle in the meantime. Please help. I am concerned for my kids' safety as they're coming unbuckled spontaneously as we drive down the road and both rear seats are recalled so there is no safe place for them to ride.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726647March 24, 2026
ELECTRICAL SYSTEM
The contact owns a 2021 Hyundai Palisade. The contact stated that on three separate occasions while driving 40 MPH, the vehicle lost power steering assist functionality. Several warning lights were illuminated, and the headlights and turn signals became inoperable. The contact stopped the vehicle and shifted into reverse (R); however, the rear-view camera failed to operate as intended. The vehicle was taken to the residence, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726643March 24, 2026
SEAT BELTS, SEATS, ELECTRICAL SYSTEM
I am the owner of a 2026 Hyundai Palisade, purchased new less than 60 days ago. This vehicle is currently subject to a safety recall involving the 2nd and 3rd row power seat assemblies, which reportedly lack sufficient anti-pinch protection during certain seat adjustment functions, including automatic power-folding (stow) and the one-touch tilt-and-slide (“walk-in”) feature. We experienced this defect firsthand in our vehicle. During operation of the second-row seat adjustment feature, the seat continued moving without adequate resistance detection or automatic stop, indicating a failure of the anti-pinch protection system. This created a hazardous condition where an occupant could become trapped or injured by the moving seat mechanism. This issue is especially concerning because these seat functions are located in areas of the vehicle intended for passengers and children. We have an infant who will be occupying these seating areas, and this defect presents a direct safety risk. Since purchasing the vehicle, I have also become aware that this defect has been linked to multiple injuries and the death of a young child. Additionally, Hyundai has issued a stop-sale on affected vehicles, yet current owners are still expected to operate them without a confirmed repair available. At this time, no remedy has been completed on my vehicle, and I do not believe it is safe to operate given the nature of the defect and its location within the passenger seating area. I was told to ask the dealership for a loaner, which the dealership does not have. Additionally, Hyundai said they would cover $60/day in rental fees. A similarly-sized SUV in our area rents at $210/day - a payment discrepancy we cannot afford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726617March 24, 2026
UNKNOWN OR OTHER
Component that malfunctioned - "Keep you eye on the road" On a 300 mile trip the alarm went off numerous times even though my eyes were on the road and at times it would disengage the Cruise Control. At highway speed when a car is following closely the disengage of the cruise control and a rapid reduction in speed could cause an accident. The dealer indicated that this system is controlled by software and a correction would likely come from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726609March 24, 2026
AIR BAGS
The contact owns a 2024 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags). The contact felt unsafe driving the vehicle with children riding in the third-row seats. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had taken the vehicle to a local dealer and remained with the dealer for several months. The manufacturer was not informed of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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