Hyundai Ioniq 5 Complaints

1,350 consumer complaints on file.

#11724295March 14, 2026
UNKNOWN OR OTHER
Diagnosed ICCU Failure. Complete loss of power, went into "turtle mode," then told to stop car immediately and have it towed to the dealership. Vehicle diagnosed several days later as having an ICCU Failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724199March 13, 2026
ELECTRICAL SYSTEM
My 2025 Hyundai Ioniq 5 has experienced repeated catastrophic 12-volt battery failures following an ICCU (Integrated Charging Control Unit) failure in November 2025. The ICCU failure caused the vehicle to lose power in traffic and required towing. The ICCU was replaced but the 12-volt battery was not replaced. Since that repair, the vehicle has experienced repeated electrical failures. The 12-volt battery dropped to approximately 3.5 volts on one occasion and approximately 1.72 volts on another. These voltages were measured and documented on video using multiple multimeters before any jump start or charging. At these voltage levels the vehicle cannot unlock doors, power systems, or operate normally. The vehicle required towing by AAA. The dealership has repeatedly recharged the battery before testing and then claimed the battery “tests good,” refusing to replace it under warranty. Numerous owners online report similar failures where ICCU problems lead to repeated 12-volt battery collapse and vehicle immobilization. Because loss of 12-volt power can disable critical vehicle systems and leave the vehicle stranded or stopped in traffic, I believe this represents a potential safety defect. I don't have the repair reports from the dealer scanned in but I can if you want them. ICCU is known failure and recall but for some reason our car doesn't appear on any recall list. 12V battery that drops below 6V is deemed unsafe and bad and 3 times (including this time) it's been below 6v but they don't believe it's a bad battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724193March 13, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While traveling at highway speeds, the vehicle suffered a catastrophic and sudden loss of motive power. This resulted in a dangerous situation with no immediate ability to maintain speed in traffic. The manufacturer (Hyundai) identified a failure in the Integrated Charging Control Unit (ICCU). Despite a formal 'Notice to Cure,' the manufacturer refused to replace the 12V battery which was stressed during the failure, potentially leading to a repeat high-speed power loss event. This is a known issue with the E-GMP platform (Ioniq 5) that poses a significant unreasonable risk to public safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724081March 13, 2026
FUEL/PROPULSION SYSTEM
ICCU failure ICCU fuse popped, vehicle went into low power mode I was able to get it off the road into the county transfer station. I got it towed to a local auto shop as Hyundai roadside wasn't accepting tows due to weather. Hyundai towed the car to the dealership the next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723686March 11, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle exhibited charging failures on multiple occasions over the course of several days after being connected to a Level 2 home charging unit overnight. On repeated mornings, the high-voltage battery was found to have not charged. The vehicle also exhibited intermittent slow charging behavior during this same period. Approximately six months prior to the charging failures, the 12-volt auxiliary battery was found to be completely discharged. During this same period, the vehicle was started on one occasion to find that every warning and alarm indicator on the dashboard had triggered simultaneously. The vehicle was completely inoperable at that time. After several minutes, all warning indicators cleared and normal operation resumed without any intervention. The vehicle was brought to an authorized Hyundai dealership on March 6, 2026, where the technician diagnosed the root cause as a failed Integrated Charging Control Unit (ICCU). The ICCU is responsible for managing both high-voltage battery charging and maintaining the 12-volt auxiliary battery; a failure of this component can result in loss of charging capability, auxiliary battery drain, and potentially a complete and sudden loss of vehicle operability. As of the date of this report, the vehicle is awaiting parts with an estimated repair time of approximately one week. The repair is expected to be covered under the manufacturer's warranty. This failure occurred with fewer than 10,000 miles on a 2025 model year vehicle. Based on publicly available owner reports and online forums, ICCU failures appear to be a recurring issue across multiple Hyundai IONIQ model variants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723635March 11, 2026
ELECTRICAL SYSTEM
The ICCU unit failed, making this electric vehicle unchargeable and therefore undriveable. This is the second time this has happened on this vehicle and the wait for the part was 8 plus weeks. This is a nationwide issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723620March 11, 2026
ELECTRICAL SYSTEM
My 2023 Hyundai Ioniq 5 suddenly malfunctioned on Sunday, March 1, 2026. The vehicle abruptly lost power, would not accelerate beyond 25 miles per hour, and then completely died within minutes. This left me stranded on the roadside off the highway, and the car had to be towed to the dealership. It has now been over 10 days, and I have not received any updates regarding the repair timeline, or next steps. This situation is extremely frustrating, as I depend on this vehicle daily. I would greatly appreciate immediate communication regarding the status of my vehicle, including: •Expected repair timeline •What is Hyundai doing to alleviate this massive problem with ICCU? This Hyundai ICCU issue has been around for a few years now, but Hyundai has not provided a lasting fix. Leaving the IONIQ owner to suffer financial and emotional loss. Please get in touch with me as soon as possible with an update, I look forward to NHTSA's prompt response and a resolution to this issue. Sincerely, Dr [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723501March 11, 2026
POWER TRAIN, ELECTRICAL SYSTEM
While driving my IONIQ 5 it flashed a power limited warning, went into turtle mode, and then experienced a total loss of power. The 12V battery was dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723241March 10, 2026
UNKNOWN OR OTHER
Entered car on very cold day. Put heater and defroster on high, drove about a mile and then the window cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723195March 10, 2026
ELECTRICAL SYSTEM
Vehicle Details: 2024 Hyundai Ioniq (leased from McGovern Hyundai, Wilmington) Recall Services Notes: ICCU S/W,DTC CHK,&FUSE/REP([XXX]) • 272 Mileage: 10,714 mi Owner: [XXX] What Happened ([XXX]): My Ioniq suddenly died in the center lane on [XXX] near CVS Market, Burlington MA This created a dangerous nighttime traffic jam, The dashboard showed "12V battery voltage low. Stop safely" - the exact same issue fixed last year under recall. Key Details from McGovern Hyundai, Advisor said"100 emergencies waiting" - yet they're still actively selling new cars without capacity to service them? The 2024 car (within warranty) has been in the workshop for past 1 month. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723173March 9, 2026
ELECTRICAL SYSTEM
ICCU failed unexpectedly at having only 1780 miles. All power failed within 15 minutes of an alert. Car could not even be put in park. Had to keep foot on brake until tow arrived.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723143March 9, 2026
ELECTRICAL SYSTEM
12 volt battery keeps dying for normal reason. It was replaced last year. I have to jump it a few times a day. I'm afraid it will die while I'm driving. I was told at the dealer that it was because I was charging my car in the cold and the 12 volt battery will disconnect to avoid a fire. It was winter. Now we have in 80 degree temperature and the 12 volt battery is dying more frequently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723038March 9, 2026
ELECTRICAL SYSTEM
I started the car and put down all 4 windows simultaneously. I heard a pop and a dash warning "Check electrical system". I knew this is symptomatic of an ICCU failure and the car will not be driveable for very far. This happened despite having recall work performed for this specific issue in September. That recall work was just a software update, but it is a hardware problem. Hyundai needs to fix the hardware problem. If this had happened when I was at a remote trailhead without cell service I likely would have been stranded. Fortunately I was able to drive 1-2 miles home and get the car towed. I was without a car for 4 days until Hyundai could get me a loaner vehicle. Unknown how long repair will take. Unknown what reliability will be after repair, if they just replace the ICCU with another that has the same potential fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722925March 9, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], I received a warning on my 2023 IONIQ 5 that said “stop vehicle and check braking system” and the car went into “turtle mode”. I took it into the dealer for repairs and they said the issue was related to the 12V battery and returned the car to me as repaired. Then, on [XXX], I was driving the car and I got the same error message but this time the car’s brakes didn’t work. Thankfully, I was able to pull off the surface road I was on and pulled into a residential area where I used the parking brake to stop the car. I then had it towed to the dealer and they are currently in the process of repairing it. My son and I were in the car at the time of the [XXX] incident and were very fortunate that we did not hurt anyone or ourselves when the brakes didn’t work. As of today, the Hyundai dealer (Roseville, CA) says they are repairing a brake component that was defective but they missed this on the 2/28/26 inspection. See attached photo of the warning indicator. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722579March 6, 2026
ELECTRICAL SYSTEM
While leaving Grandson’s Basketball game parking lot, we heard an audible “pop” and began traveling while the dash lit up with warning lights. We were only a few miles from home so I continued on at a maximum of 25mph, which was the max available. We contacted Hyundai and arranged for a tow the next day. The dealer, Heritage Hyundai, received the vehicle and it’s been there for over a week. The car’s code system indicated a ICCU fault. The dealer told me no recalls were made on our vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722410March 6, 2026
ELECTRICAL SYSTEM
I received a "Stop vehicle and check power supply" alarm on my dash after starting the car and leaving a parking garage. Then a "12V battery voltage low" message along with the "turtle mode" icon which limits the car to under 20 mph. I pulled over to a side street as I did not want the car to die on a main road and impede traffic or get hit. I called roadside assistance and the car was towed to the dealership.(1/16/2026). On Tuesday (1/19/2026) I was informed that the ICCU (Integrated Charging Control Unit) had failed. The dealership ordered the part(s) to be replaced and stated 5-7 days turnaround. Called dealership every 10 days or so, but was told there was no ETA for the parts delivery. On Thursday 3/6/2026 (48 days) received a text that the car was ready to be picked up. The ICCU and associated fuse was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722334March 5, 2026
UNKNOWN OR OTHER
I own a 2023 Hyundai Ioniq 5 that experienced a battery failure while still under warranty. The vehicle became completely undriveable in late November 2025 and had to be towed to a Hyundai dealership. The vehicle has now been sitting at the dealership for more than 90 days waiting for a replacement battery with no repair completion date provided. The dealership indicated that the required battery component is unavailable or on extended backorder. While a loaner vehicle was provided, the original vehicle remains unusable for an extended period due to a major battery defect. This raises concerns about reliability and the availability of critical components needed to repair electric vehicles when failures occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722173March 5, 2026
SEAT BELTS
The contact owns a 2025 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 25V797000 (Seat Belts); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the part was not available. The manufacturer was made aware of the issue, and a case was opened. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722144March 5, 2026
ELECTRICAL SYSTEM, ENGINE
On Sunday, March 1, 2026, my vehicle suddenly malfunctioned while I was driving. The car abruptly lost power, would not accelerate beyond 25 miles per hour, and then completely shut down within minutes. This left me stranded on the roadside off the highway, which was both dangerous and extremely distressing. The vehicle was towed to the dealership, and it has now been four days with no updates regarding the diagnosis, repair plan, or estimated timeline. I have repeatedly attempted to get information but have received no meaningful communication. This situation is unacceptable for a relatively new vehicle and raises serious safety concerns. In addition, I rely on this vehicle daily and am currently without transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722142March 5, 2026
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While driving northbound on US-280 freeway, the vehicle experienced sudden deceleration with maximum speed limited to approximately 40 mph. The dashboard displayed a "Check Power Supply" warning. The vehicle required a tow to the dealership. Dealer diagnosis indicates likely ICCU (Integrated Charging Control Unit) failure. This is a known issue affecting multiple Hyundai Ioniq 5 vehicles, with numerous consumer reports of the same failure mode. The sudden loss of propulsion at highway speed created a significant safety hazard though we were able to make it off the freeway with hazards on. However shortly after exiting the vehicle further slowed and eventually died on the side of the road as did the hazard signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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