Honda Passport Complaints

1,683 consumer complaints on file.

#11287034December 5, 2019
POWER TRAIN
TRANSMISSION KICKS INTO NEUTRAL FOR NO REASON WITH "STOP DRIVING WHEN SAFE. TRANSMISSION PROBLEM. SEE MANUAL" ERROR MESSAGE. ROUGH TRANSMISSION SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287169December 5, 2019
ENGINE, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS WERE CONSTANTLY ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO TURN RIGHT OR LEFT, IT REQUIRED THE CONTACT TO USE EXTRA EFFORT TO MANEUVER THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION, CATALYTIC CONVERTER, AND STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286597December 3, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2001 HONDA PASSPORT. THE CONTACT STATED THAT HER SON DISCOVERED CORROSION FORMING AROUND THE AXLE AND THE SUSPENSION OF THE VEHICLE. THE CONTACT CALLED PEARSON HONDA (14001 HULL STREET RD, MIDLOTHIAN, VA 23112, (804) 745-0300) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 10V436000(SUSPENSION), WHICH SHE LINKED TO THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286426December 2, 2019
UNKNOWN OR OTHER
IT'S A RECALL ON MY HONDA PASSPORT 2001 10V436000-BRACKET CORRODES AND DETACHES PEARSON HONDA SAID THEY DIDN'T SEE A RECALL IN THERE SYSTEM THEY HAVE 3 RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282793November 28, 2019
STRUCTURE:BODY
AMERICAN HONDA HAS ISSUED A RECALL OF 2019 PASSPORTS DUE TO A LIFE THREATENING, UNREPAIRABLE WELDING ISSUE IN THE BODY OF THE VEHICLE. THE PRESCRIBED REMEDY IS A NEW VEHICLE AS THE ISSUE CANNOT BE REPAIRED PER HONDA. NOTICE AS GIVEN ON 11/08/2019 BUT AS OF 11/28/2019, DEALERS HAVE REFUSED TO CONDUCT AN INSPECTION OR TO AFFIRM THAT MY VEHICLE DOES OR DOES NOT HAVE THE WELDING ERROR. MEANWHILE, ABSENT A REPLACEMENT VEHICLE OR AN INSPECTION, I FEAR FOR MY SAFETY AND THAT OF MY FAMILY AND PASSENGERS. IT IS CRUEL PUNISHMENT DURING THE HOLIDAYS TO HAVE A BRAND NEW, EXPENSIVE VEHICLE THAT MAY BE UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282100November 24, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
THE ENGINE AND TRANSMISSION LIGHT CAME ON AND HAVE BEEN FLASHING, WHILE I WAS ON THE STREET, THEN THE STEERING WHEEL DOES NOT TURN SMOOTHLY AND THE CAR PRODUCES NOISE WHEN TURNING TO THE LEFT OR RIGHT OR REVERSING. AND WHILE RUNNING, IT PRODUCES SMOKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280823November 18, 2019
UNKNOWN OR OTHER
I WAS DRIVING OVER A BRIDGE AND MY SUN ROOF SHATTERED CAUSING GLASS TO GO EVERYWHERE. NOTHING HIT MY CAR AND IT WAS LESS THAN 2 MONTHS OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270566October 23, 2019
UNKNOWN OR OTHER
INFOTAINMENT SYSTEM AND INSTRUMENT PANEL BOTH WENT BLACK TODAY AND STOPPED WORKING FOR NO REASON. CAR HAS ONLY 3000 MILES ON IT. VEHICLE WAS DRIVEN TO WORK THIS MORNING WITH EVERYTHING WORKING. WHEN I STARTED IT TO GO HOME AT END OF DAY NEITHER THE INSTRUMENT PANEL OR INFOTAINMENT SYSTEM WOULD WORK; BOTH WERE JUST BLACK SCREENS. HAVE SINCE DISCOVERED THERE IS A CLASS ACTION LAWSUIT FILED AGAINST HONDA FOR INFOTAINMENT SYSTEM PROBLEMS AND WANT TO REPORT MY ISSUE. EXTREMELY CONCERNING SITUATION AS CAR UNSAFE TO DRIVE WITHOUT INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265747October 2, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA PASSPORT. WHILE DRIVING AT ANY SPEED, THE BLUETOOTH SEIZED AFTER A FEW MINUTES OF DRIVING. ALSO, THE CLOCK AND RADIO DID NOT AUTOMATICALLY SET TO THE CONTACT'S CURRENT LOCATION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE SYSTEM RESTARTED AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO DCH KAY HONDA (732-982-2732, LOCATED AT 200 NJ-36, EATONTOWN, NJ 07724), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS A COMPUTER UPDATE THAT SHOULD HAVE BEEN PERFORMED. THE CONTACT WAS PROVIDED CASE NUMBER: 09932490 AND WAS REFERRED BACK TO THE SAME DEALER; HOWEVER, THE DEALER STATED THAT THERE WAS NO UPDATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256408September 18, 2019
ELECTRICAL SYSTEM
WHILE DRIVING IN MOTION AND RUNNING OVER SLIGHTLY BUMPY SURFACE I WILL HEAR STATIC IN THE SPEAKERS AFTER HITTING A FEW MORE BUMPS THE AUDIO WILL SHUT OFF. THEN THE INFOTAINMENT SCREEN WITH EITHER SAY 'FM RADIO UNAVAILABLE' OR 'NETWORK COMMUNICATIONS LOST' FOLLOWING THIS THE INFOTAINMENT SCREEN WILL EITHER REBOOT OR STAY OFF UNTIL THE CAR IS RESTARTED. IN SOME CASES WHEN THE INFOTAINMENT SCREEN WENT OFF THE DRIVER SCREEN THAT DISPLAYS SPEED, RPM AND OTHER SAFETY WARNING MESSAGE SHUTS OFF AND REBOOTS WHILE DRIVING IN MOTION WHICH IS VERY DISTRACTING AND UNSAFE. I HAVE HAD MY 2019 PASSPORT AT THE DEALER FOUR TIMES WHERE THEY HAVE CHECKED CONNECTIONS, REPLACED WIRING HARNESS AND EVEN REPLACED THE DRIVER SCREEN MODULE. WEEKS AFTER THIS LAST FIX THE SAME ISSUES HAPPENED AGAIN AND NOW BOTH SCREENS ARE BLANK AND WILL NOT COME BACK ON AFTER RESTARTING THE CAR. IT IS HEADING TO THE DEALER FOR YET ANOTHER DIAGNOSTIC. NOTE DURING MOST OF THESE ISSUES I WAS USING CAR PLAY BUT HAVE ALSO EXPERIENCED IT JUST USING FM RADIO. THE PROBLEMS USUALLY DON'T SURFACE TILL AFTER DRIVING ON A BUMPY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254767September 11, 2019
AIR BAGS
TRAVELING AT ABOUT 35 MPH, STRUCK A SMALL (ABOUT 8 INCH WIDE) PIECE OF ROCK OR ROAD DEBRIS WHICH CAUSED MY TIRE TO BLOW OUT. IMMEDIATELY FOLLOWING THIS MY DRIVERSIDE CURTAIN AND SEAT AIRBAGS DEPLOYED WHICH RESULTED IN MY VEHICLE DETECTING COLLISION AND DEPLOYING EMERGENCY SERVICES. NO DAMAGE WAS VISIBLE ON THE VEHICLE WITH THE EXCEPTION IF THE DRIVER SIDE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245192August 20, 2019
SERVICE BRAKES
AFTER CAR SITS OVERNIGHT, OR EVEN AS LITTLE AS A FEW HOURS, BREAK PEDAL IS ROCK HARD AND CAN'T BE DEPRESSED THUS NOT ALLOWING THE CAR TO START USING PUSH START. ALL ELECTRICAL WORKS FINE BUT MSG ON DASH SAYS "TO START ENGINE PRESS BRAKE" THE PEDAL WON'T BUDGE AND THE CAR WON'T START. HAVE TO USE TWO FEET AT TIMES TO DEPRESS BREAK PEDAL TO ALLOW PUSH START BUTTON TO ENGAGE. EVERY MORNING FOR LAST SIX DAYS THIS HAPPENS. HAVE ENCOUNTERED PROBLEM EVEN AFTER CAR IS WARMED UP. FIRST DEALER SAID NORMAL BUT NO ONE SHOULD HAVE TO USE TWO FEET TO PRESS THE BREAK PEDAL TO START THE CAR. CURRENTLY GOING TO A SECOND DEALER TO INVESTIGATE ISSUE AT FIRST OIL CHANGE. HONDA, PLEASE ISSUE A FIX. ONCE CAR IS STARTED, BRAKES RETURN TO NORMAL FEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244660August 17, 2019
ENGINE, VEHICLE SPEED CONTROL, STEERING
I WAS DRIVING ON THE HIGHWAY AT 65MPH. ALL OF A SUDDEN THE VEHICLE STARTED TO SLOW DOWN AT A VERY FAST RATE CUTTING MY SPEED IN HALF. 2 ERRORS APPEARED ON THE DASHBOARD. "TRANSMISSION PROBLEM, APPLY PARKING BRAKE WHEN PARKED." AND "BLIND SPOT INFO SYSTEM PROBLEM." LUCKILY I WAS ABLE TO PULL OVER JUST IN THE RIGHT TIME, BUT THE VEHICLE WAS STARTING TO GET VERY HARD TO CONTROL WHILE STEERING AS THIS WAS ALL HAPPENING. THE VEHICLE STARTED TO CONTROL ME MEANING J ALMOST COULDN'T STEER IT WHERE IT NEEDED TO GO AND I COULD NOT ACCELERATE AT ALL ON THE HIGHWAY. THE VEHICLE KEPT SLOWING DOWN. I WAS ON THE SHOULDER OF THE HIGHWAY AROUND A SHARP TURN AND I WAS TERRIFIED THAT SOMEONE WOULD SLAM RIGHT INTO ME. IT TOOK A TOW TRUCK 1 HOUR TO ARRIVE. THE DEALER HAS NEVER HEARD OF THIS ISSUE BEFORE. I'M WAITING TO HEAR BACK FROM THEM AS THEY STILL HAVE M VEHICLE. WILDE HONDA WAUKESHA, WI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242740August 9, 2019
UNKNOWN OR OTHER
THE INFOTAINMENT INFORMATION DISPLAY BECOMES BLANK INTERMITTENTLY. DATA CONNECTION LOSS RADIO SIGNAL LOSS INTERMITTENTLY WHEN SCREEN IS ACTIVE. SPEED INDICATOR PANEL GOES BLANK INTERMITTENTLY. IT IS CURRENTLY UNKNOWN IF SAFETY FEATURES ARE COMPROMISED AT THIS TIME. HONDA HAS REPLACED SYSTEMS AND THE PROBLEM HAS REOCCURRED. GIVEN THESE PROBLEMS THE VEHICLE IS NOT BEING DRIVEN. THESE EVENTS ARE WHILE VEHICLE IS IN MOTION ON VERY FAT, TO SLIGHTLY BUMPY SURFACES. HARDER JARRING HAS NOT CREATED SIMILAR EVENTS. THIS ISSUE HAS BEEN REPORTED PREVIOUSLY. AND CONTINUES AFTER HONDA RECOMMENDED REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233479July 19, 2019
ELECTRICAL SYSTEM
MULTIPLE ISSUES WITH THE INFOTAINMENT SYSTEM. THE FIRST ISSUE HAPPENED AROUND 300 MILES, THE APPLE CARPLAY WOULD NOT CONNECT. HAD TO REPEATEDLY DISCONNECT AND RECONNECT APPLE XS MAX. AT TIMES THE SOUND WOULD JUST STOP WORKING. SWITCHING FROM CARPLAY, XM RADIO, AND FM WOULD FIX THE ISSUE. THE INFOTAINMENT COMPLETELY SHUT DOWN ON JULY 13TH. I TRIED TO "FIX" BY TURNING THE PASSPORT OFF AND ON, GETTING OUT OF THE PASSPORT AND LOCKING THE DOORS, GETTING BACK IN AND STARTING IT. I TRIED THIS ABOUT 10 TIMES AND NOTHING WORKED. I DROVEE STRAIGHT TO THE DEALERSHIP. THEY QUICKLY DISCONNECTED THE BATTER FROM THE PASSPORT AND THIS RESOLVED THE ISSUE. THE ISSUES HAPPENED BOTH WHILE THE PASSPORT WAS IN DRIVE AND WHILE IN MOTION. I HAVE ALSO HAD ISSUES WITH THE DRIVER SIDE MIRROR NOT HOLDING MEMORY. THE MIRROR SOMETIMES DOES A FACTORY RESET, SO I AM FINDING MYSELF HAVING TO RESET THE MIRROR EVERY TIME I GO TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232464July 16, 2019
SUSPENSION, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH OVER A BUMP IN THE ROAD, THE SUSPENSION FRACTURED. SHE LOST CONTROL OF THE VEHICLE AND LATER NOTICED THAT THE FRAME WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HONDA OF FRONTENAC (885 S LINDBERGH BLVD, ST. LOUIS, MO 63131, (314) 994-1400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO MANGUEST HONDA (5935 S LINDBERGH BLVD, ST LOUIS, MO 63123, 314-649-1200) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO EXCESSIVE RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231366July 12, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA PASSPORT. WHILE OPERATING THE VEHICLE, THE INSTRUMENT CLUSTER SUDDENLY SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ROYAL HONDA (2633 N. HULLEN ST, METAIRIE, LA) WAS CONTACTED IN REFERENCE TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231516July 12, 2019
STRUCTURE:BODY
MY VEHICLE HAS BEEN AT A HONDA DEALERSHIP FOR 3 WEEKS. IT HAS DAMAGE RELATED TO AN ACTIVE RECALL. THE ENTIRE BACK PART OF THE FRAME IS RUSTED, TO THE POINT THERE IS NO 'MEAT' TO FIX THIS ISSUE. WE ARE NOW GETTING ZERO RESPONSE FROM HONDA OR THE DEALERSHIP, AND NEED ASSISTANCE IN A POSITIVE RESOLUTION. THE HONDA CASE # IS: 10V436000. THIS VEHICLE WHEN TOWED HAD TIRES SEPARATING FROM THE BODY, AND IS WAY BEYOND A PATCH-FIX. I FILLED UP THE TANK, APPARENTLY, THE WEIGHT CAUSED A SEPARATION IN THE FRAME. WHEN STATIONARY, A BACK TIRE SEPARATED FROM THE FRAME WHEN THE TOW TRUCK ATTEMPTED TO LOAD THE VEHICLE. THE EXTENT OF FRAME DAMAGE RENDERS THIS UN-FIXABLE...BUT NOW OUR HONDA REP AND OUR DEALERSHIP SERVICE MANAGER WILL NOT RETURN PHONE CALLS. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230644July 10, 2019
ELECTRICAL SYSTEM
NOTE. ALL HAS TAKEN PLACE WHILE IN MOTION EXCEPT FOR THE RESTART. STARTED WITH INTERMITTENT SPEAKER CRACKLES. YESTERDAY CRACKLES WITH RADIO ON REOCCURRING CRACKLES FOLLED BY INFOTAINMENT SCREAN NOTING RADIO SIGNAL LOSS FOLLED BY DATA COMMUNICATIONS LOSS. (PARAPHRASING) FOLLWED BY BLANK SCREEN. FOLLOWED BY BLANK INSTRUMENT SCREEN. FOR SOME SECONDS. THEN ALL SCREANS BECAME FUNCTIONAL. TODAY AS RADIO PLAYED THERE WAS A LOSS OF SOUND WITH VISUAL INDICATION RADIO OPERATION WAS CONTINUING AS A BUMP IN THE ROAD WAS NOTED. RADIO REMAINED SILENT TILL LATER AS ENGINE WAS RESTARTED. RADIO THEN SOUNDED THROUGH SPEAKERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220802June 18, 2019
SERVICE BRAKES
AFTER CAR SITS OVERNIGHT, BREAK PEDAL IS ROCK HARD AND CAN'T BE DEPRESSED THUS NOT ALLOWING THE CAR TO START USING PUSH START. ALL ELECTRICAL WORKS FINE BUT MSG ON DASH SAYS "TO START ENGINE PRESS BRAKE" THE PEDAL WON'T BUDGE AND THE CAR WON'T START. HAVE TO USE TWO FEET AT TIMES TO DEPRESS BREAK PEDAL TO ALLOW PUSH START BUTTON TO ENGAGE. EVERY MORNING FOR LAST SIX DAYS THIS HAPPENS. HAVE ENCOUNTERED PROBLEM EVEN AFTER CAR IS WARMED UP. FIRST DEALER SAID NORMAL BUT NO ONE SHOULD HAVE TO USE TWO FEET TO PRESS THE BREAK PEDAL TO START THE CAR. CURRENTLY AT SECOND DEALER TO INVESTIGATE AS SERVICE WRITER EXPERIENCED WHAT I DESCRIBED AND SAID THAT BRAKE PEDAL WAS EXCESSIVELY HARD. VEHICLE IS ON FLAT GROUND AND BREAK PEDAL IS NOT BEING PUMPED. HAPPENS UPON JUST GETTING INTO CAR, PLACING FOOT ON BREAK TO START CAR AND WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Passport