Honda Passport Complaints

1,683 consumer complaints on file.

#11340554July 21, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340315July 20, 2020
ELECTRICAL SYSTEM
COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338563July 10, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VEHICLE WILL INTERMITTENTLY ACTIVATE COLLISION MITIGATION BRAKING SYSTEM WITH NO TRAFFIC NOR OBJECTS NEARBY, CAUSING THE VEHICLE TO COME TO A NEAR STOP, OR FULL STOP. SPEED, WEATHER, AND DRIVING CONDITIONS VARY DURING FALSE ACTIVATION, BUT IT HAS ALSO HAPPENED AT HIGHWAY SPEED, NEARLY CAUSING A HIGH-SPEED REAR-END ACCIDENT. VEHICLE HAS TWICE BEEN TAKEN TO LOCAL DEALER AND SINCE THEY CLAIM THAT IT CANNOT BE EASILY RECREATED DUE TO INTERMITTENT CONDITION, THEN THEY CANNOT DIAGNOSE & REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337850July 7, 2020
ELECTRICAL SYSTEM
DRIVER DISTRACTIONS CAUSED BY A REPEAT INFOTAINMENT SYSTEM FAILURE AND LOUD SPEAKER POPPING NOISES. SPECIFICALLY, MULTIPLE TIMES A TRIP WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES THROUGH THE FOLLOWING CYCLE; SPEAKERS POP LOUDLY (EVEN IF THE SOUND IS OFF), THEN THE INFOTAINMENT SCREEN DISPLAYS THE MESSAGE "NETWORK COMMUNICATION LOST". THEN SYSTEM SHUT DOWN. THE SYSTEM WILL RESTART IN 5-10 MINUTES AND THEN GO THROUGH THE SAME PROCESS AGAIN AND AGAIN. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331919July 1, 2020
ELECTRICAL SYSTEM
3 MO/500 MI DRIVING AND INFOTAINMENT SCREENS WENT BLACK ON HIGHWAY... COULDN'T SEE SPEED, ETC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331397June 29, 2020
SERVICE BRAKES
THE AUTOMATIC COLLISION BRAKING SYSTEM ACTIVATES ON THE HIGHWAY ON ITS OWN WITH NO TRAFFIC IN FRONT OF MY VEHICLE AND NO REASON TO APPLY THE BRAKES. IT FLASHES THE BRAKE WARNING AND THEN ABRUPTLY APPLIES THE BRAKES. THIS CAUSE VEHICLES BEHIND TO ABRUPTLY APPLY THEIR BRAKES. THIS IS GOING TO CAUSE COLLISION AND LOSS OF LIFE. MY WIFE BROUGHT THE VEHICLE TO THE HONDA DEALER WHO CLEANED THE SENSOR AND THE VEHICLE DID THE SAME THING ON THE DRIVE HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330554June 24, 2020
ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM FAILS, SOMETIMES REBOOTS. CRACKING AND POPPING PRECEDE IT USUALLY - SOUNDS AS IF IT'S COMING FROM SPEAKERS. THEN COMPLETE INFOTAINMENT LCD FAILS - GOES BLACK. THIS LEAVES THE *BACKUP CAMERA* NON-FUNCTIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328673June 13, 2020
FUEL/PROPULSION SYSTEM
NEW VEHICLE RUNNING IN HIGHWAY WITH JUST 570 MILES (AND 3 WEEKS) STARTED TO LEAK FUEL UNDER THE FUEL TANK VERY FAST. FIRE DEPARTMENT FOUND HOLE IN THE FUEL TANK. HOLLER HONDA DEALER FOUND SAME. I DIDN'T SEE OR FEEL ANY CONTACT WITH ANOTHER OBJECT. IT LOOKS FOR ME PLASTIC FUEL TANK IS DEFECTIVE, OR IT IS TOO THIN OR EXPOSED TO BE BROKEN AND FIRE DAMAGE IT IS HIGHLY PROBABLY WITH NORMAL USE IN ROADS. WE FEEL UNSAFE IN THIS VEHICLE WITH THIS DEFECTIVE FUEL TANK OR THE BAD LOCATION OR TANK DESIGN IS RISKY . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328508June 12, 2020
SERVICE BRAKES
THE AUTOMATIC BRAKING SYSTEM ACTIVATED UNNECESSARILY WHILE DRIVING ON THE INTERSTATE. THE CRUISE CONTROL WAS SET TO 75 MPH. THERE WERE NO OBJECTS OR VEHICLES IN FRONT OF MY CAR DURING THE BRAKE ACTIVATION. WHILE CRUISING DOWN THE INTERSTATE, THE "BRAKE!" MESSAGE APPEARED AND THE VEHICLE AUTOMATICALLY APPLIED THE BRAKES. I NOTICED THAT THE VEHICLE SHOULDN'T BE BRAKING AND TO AVOID BEING REAR ENDED ON THE INTERSTATE, I PRESSED THE GAS PEDAL TO TRY TO DEACTIVATE THE SYSTEM. SINCE THE FIRST INCIDENT IT HAS ACTIVATED UNNECESSARILY AGAIN 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327513June 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HONDA SENSING SYSTEM ALMOST CONSTANTLY THINKS THERE IS A VEHICLE COMING AT YOU WHEN THERE ISN'T ONE COMING AT YOU. IT WILL SHAKE THE STEERING WHEEL AND FLASH THE ORANGE BRAKE WARNING AT YOU. THE INFOTAINMENT SYSTEM ALSO STOPS WORKING ALMOST EVERY DRIVE AS WELL AND SAYS THERE IS NO INPUT FOR AUDIO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325758May 25, 2020
ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM MALFUNCTIONS CAUSING BACKUP CAMERA AND NAVIGATION SYSTEMS TO NOT FUNCTION AND SENDS LOUD CRACKLING NOISES THROUGH SPEAKERS. ALSO CAUSES INSTRUMENT PANEL TO FAIL FOR MINUTES AT A TIME. CONNECTIONS TO INFOTAINMENT AND DASHBOARD DISPLAYS FAIL WHILE IN MOTION AFTER MINOR BUMPS IN ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324431May 13, 2020
ENGINE, POWER TRAIN
48 HOURS AFTER I PURCHASED MY 2019 HONDA PILOT THE TRANSMISSION BLEW. I WAS DRIVING ON THE HIGHWAY ON MY WAY TO A VACATION WITH MY CAR PACKED FOR THE WEEK AND I HEARD A BANG AS IF I HIT SOMETHING AND THEN IT SOUNDED AS IF SOMETHING WAS DRAGGING ON THE BOTTOM BUT NOTHING WAS THERE. I WAS EXTREMELY SCARED BECAUSE I WAS STUCK ALONE ON THE SIDE OF THE HIGHWAY BECAUSE THE TRANSMISSION BLEW ON MY BRAND NEW CAR WITH LESS THAT 100 MILES. MY VEHICLE HAD TO BE TOWED AWAY AND THEY HAD TO PLACE A BRAND NEW ENGINE. I WAS OFFERED NO COMPENSATION AND THEY REFUSED TO GIVE ME A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324118May 11, 2020
ELECTRICAL SYSTEM
COMPUTER SHUTS DOWN ON THE AUDIO SYSTEM. HAS BEEN TO THE DEALER 3 TIMES FOR REPAIR SOMETHING IS WRONG IN THE WIRING. WHILE DRIVING THESE LOUD NOISES COME FROM THE DASH THEN AFTER AWHILE IT SAYS AUDIO OFF. THEN NETWORK SHUTDOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323002May 1, 2020
STRUCTURE:BODY
WHEN SUV IS PARKED THE HATCHBACK CLOSES ON ITS OWN W/O THE KEYFOB OR BUTTON ON HATCH BEING PRESSED. THIS HAS HAPPENED ABOUT SIX TIMES. NOT ABLE TO REPLICATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320456April 7, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY COMPLAINT CONCERNS THE INFOTAINMENT SYSTEM. THE SOUND OUTPUT WILL CRACKLE, SKIP OUT OR SHUT DOWN ALTOGETHER. WHEN THIS HAPPENS, IT AFFECTS ALL OUTPUTS INCLUDING FM, SATELLITE, CARPLAY AND THE HANDS FREE. RESTARTING THE AUDIO SYSTEM DOES NOT WORK. WHEN FEASIBLE, SHUTTING OFF THE ENGINE WILL NOT RESET THE SYSTEM UNTIL THE DRIVER DOOR IS OPENED. THIS MAY OR MAY NOT FIX THE PROBLEM. THE MOST SEVERE PROBLEM OCCURS WHEN THE SPEEDOMETER INSTRUMENT PANEL GOES BLACK WHILE THE VEHICLE IS IN MOTION. THE INSTRUMENT PANEL GOING BLACK HAS ALWAYS OCCURRED WHILE ON THE HIGHWAY AT GREATER THAN 65MPH. THESE PROBLEMS HAVE ALWAYS HAPPENED WHEN THE VEHICLE IS IN MOTION. OCCASIONALLY IT MAY START CRACKLING AFTER HITTING A BUMP. OTHER TIMES, THERE IS NO IDENTIFIED CAUSE FOR THE DYSFUNCTION. THE ATTACHED PICTURES SHOW SOME OF THE ERROR CODES AND MESSAGES SEEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320010April 2, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING ON THE HIGHWAY MY PASSPORT, I SMELLED WHAT REMINDED ME OF ELECTRICAL WIRES SIZZLING IT WAS COMING FROM THE HONDA DISPLAY AUDIO UNIT .THE APPLE PLAY STOP WORKING AND I HAD NO AUDIO SOUND FROM THE RADIO OR OTHER APP. THE UNIT WAS UNRESPONSIVE AND REMAIN ON WITH THE ENGINE CUT OFF. THE DISPLAY WHILE NOT WORKING REMAIN ON FOR THREE DAY BEFORE TURNING OFF. THE UNIT RANDOMLY CONTINUE TO GO OUT AFTER THE SMELL OF BURNING WIRE. AND ERROR CODE BEGIN TO DISPLAY: 6382 APPEARED. THIS PROBLEM IS STILL OCCUR AND I HAD TO REPLACE MY I PHONE BECAUSE THE INSIDE OF THE PHONE WAS BURN. I DO WANT TO HAVE THE PASSPORT CAUSE HARM TO SOMEONE BEFORE CHECK THIS SAFE ISSUE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319541March 27, 2020
STEERING
THE STEERING WHEEL IN MY 2019 HONDA PASSPORT MADE UNWANTED MOVEMENT OR MOTION WHEN PARKED OR STOPPED. I WAS ABLE TO CAPTURE THE PROBLEM WITH THE STEERING WHEEL ON A VIDEO CLIP AND PRESENTED TO THE DEALER AS AN EVIDENCE. ON THE FIRST VISIT I WAS NOTIFIED THERE WAS NOT ANY PROBLEM AND RECOMMENDED TO PERFORM A FOUR WHEEL ALIGNMENTS. ON THE SECOND VISIT THE TECHNICIAN DISCOVERED THE PROBLEM AND ESCALATED TO HONDA. HONDA STATED THAT THEY HAVE SEEN THIS PROBLEM WITH THE STEERING WHEEL AND IT WAS DIAGNOSED TO BE RELATED TO A DEFECT IN THE STEERING COLUMN. THE STEERING COLUMN WAS REMOVED AND REPLACED BUT A SECOND PROBLEM APPEARED WITH THE STEERING WHEEL ADJUSTMENT LEVER AND STEERING WHEEL BECAME TOO STIFF TO MOVE UP/DOWN. HONDA'S REPRESENTATIVE MADE A VISIT TO THE DEALER AND THE PROBLEM WAS DIAGNOSED TO BE A SECOND DEFECTIVE STEERING COLUMN. I BELIEVE THIS COULD BE A SAFETY CONCERN ALTHOUGH DEALER HAS STATED THAT IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317033March 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN USING THE AUDIO SYSTEM (APPLEAIRPLAY, BLUETOOTH, SIRIUS OR FM RADIO), THE SPEAKERS AT SOME POINT WILL BEGIN CRACKLING AND MAKING POPPING NOISES, SIMILAR TO STATIC NOISES, WHICH CAUSES THE MUSIC TO INTERRUPT AND CUT OUT. EVEN WHEN YOU TURN THE AUDIO OFF, THE SPEAKERS CONTINUE TO MAKE THE CRACKLE AND POP SOUNDS. YOU HAVE TO TURN THE CAR OFF AND OPEN THE DOOR TO COMPLETELY CUT OFF THE AUDIO. IT HAPPENS RANDOMLY AND IS A COMPLETE DISTRACTION WHILE DRIVING. THE DISPLAY SCREEN ALSO CUTS IN AND OUT WHILE IN USE USING THE BACKUP CAMERA, MUSIC OR GOOGLE MAPS, ETC. AS WELL. THE CAR CAN BE IN MOTION OR PARKED, IT HAPPENS. THIS STARTED IN FEB 2020, 1 MONTH AFTER LEASING THE CAR AND APPROX 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316669March 6, 2020
ELECTRICAL SYSTEM
WHILE THE VEHICLE IS RUNNING AND DRIVING, THE INFOTAINMENT SYSTEM FAILS. THE FIRST EVENT IN THE SEQUENCE IS THAT THE AUDIO FROM ANY SOURCE (AM, FM, SATELLITE, IPHONE) WILL START TO CRACKLE AND INTERMITTENTLY CUT OUT. THEN THE INFOTAINMENT SCREEN IN THE CENTER OF DASHBOARD WILL GO DARK AND ALL SOUND WILL STOP. ADDITIONAL EVENTS INCLUDE THE DRIVER SCREEN (SPEEDOMETER, ETC.) BEHIND THE STEERING WHEEL GOING DARK. SOMETIMES THE MESSAGES 'NO AUDIO SOURCE' OR 'NETWORK CONNECTION LOST' ARE DISPLAYED ON THE SCREEN. OCCASIONALLY THE SYSTEM WILL TRY AND REBOOT AFTER 10-15 MINUTES, WITH THE SCREENS TURNING ON AGAIN FOR A SHORT PERIOD OF TIME (5-10 SECONDS) BEFORE GOING DARK AGAIN. THE ONLY WAY TO RECOVER TEMPORARILY IS TO PARK, TURN THE VEHICLE OFF, OPEN THE DRIVER'S DOOR (SHUTS OFF RETAINED ACCESSORY POWER) AND THEN RESTART THE VEHICLE. THIS SYSTEM FAILURE HAPPENS WITH AND WITHOUT AN IPHONE CONNECTED VIA GENUINE APPLE USB CABLE. NONE OF THE FOLLOWING HAVE RESOLVED THE PROBLEM: RESETTING THE INFOTAINMENT SYSTEM TO FACTORY SETTINGS; DISCONNECTING THE BATTERY CABLE UNDER THE HOOD; AND, TEMPORARILY REMOVING THE INFOTAINMENT POWER FUSE UNDER THE HOOD. CHECKING THE SYSTEM SETTINGS VIA THE INFOTAINMENT SYSTEM APPLICATION INDICATES THAT THE SYSTEM IS UP TO DATE AND NO UPDATES ARE AVAILABLE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. THE HONDA DEALER SERVICE DEPARTMENT STATED THAT THEY NEVER HEARD OF THIS ISSUE, AND SUGGESTED THAT I FILM THE ISSUE WHEN IT OCCURS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315738March 2, 2020
STRUCTURE:BODY, VISIBILITY/WIPER
AS PER OTHER RECALLS OF THE 2019 HONDA PASSPORT WE ARE HAVING THE SAME SYMPTOMS. THE WINDSHIELD AREA ALONG BOTH A PILLARS ARE POPPING AND MAKING NOISE. THIS IS A PROBLEM WE HAVE BEEN HAVING, FINALLY LOOKING IT UP ON INTERNET WE FOUND THAT OTHER PASSPORTS OF THIS YEAR ARE BEING RECALLED FOR FAULTY WELD SPOTS. WE HAVE HAD THIS NOISE SITTING AT A RED LIGHT, AND CLEAR GOOD WEATHER CONDITIONS AND ALSO WHILE TRAVELING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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