Honda Passport Complaints

1,683 consumer complaints on file.

#11377861December 4, 2020
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ENGAGED, THE SPEED DECREASED TO 5 MPH. THE CONTACT PULLED OFF THE ROAD AND VEHICLE DROVE AS DESIGNED. THE VEHICLE WAS TAKEN TO SOUTHERN MOTORS HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, (912) 927-0700) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED ABOUT THE FORWARD COLLISION AVOIDANCE SYSTEM. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376260November 25, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
VERY FREQUENT FALSE WARNINGS FOR COLLISION BRAKING SYSTEM. BUSHES, ROAD SIGNS, ROUNDABOUTS, ONCOMING TRAFFIC, ETC. WILL FALSE TRIGGER THE SYSTEM. MANY OWNERS REPORTING FALSE WARNINGS OR BRAKING BUT NO FIX. DISTRACTING AND DANGEROUS WHEN IT HAPPENS. ONCE THE VEHICLE SLAMMED ON THE BRAKES FOR NO GOOD REASON DUE TO A CAR TURNING OFF THE ROADWAY FAR AHEAD AT LOW SPEEDS. THE SYSTEM IS DISTRACTING AND COULD IN SOME CIRCUMSTANCES APPLY BRAKES WHEN NO REASONABLE THREAT IS PRESENT. CAREFUL DRIVER WHO LEAVES DISTANCE, AND I NOW DISABLE THIS SUPPOSED SAFETY SYSTEM TO BE SAFER FROM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376092November 24, 2020
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
WHEN DRIVING THIS VEHICLE ON A TWO LANE ROAD, THE VEHICLE WILL GIVE FALSE FORWARD COLLISION ALERTS FROM ONCOMING VEHICLES IN THE OPPOSING LANE. WHEN DRIVING ON A FOUR LANE HIGHWAY WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLES DRIVING SLOWER IN THE LANE TO YOUR LEFT WILL CAUSE THE VEHICLE TO SLOW DOWN SUDDENLY (THERE ARE NO VEHICLES IN FRONT ). BOTH OF THESE ISSUES HAPPEN INTERMITTENTLY AND CAN CAUSE AN UNSAFE DRIVING CONDITION WHEN TRIGGERED. THE VEHICLE HAS BEEN AT A DEALER SERVICE DEPARTMENT ON FIVE OCCASIONS. THE DEALER IS UNABLE TO RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376247November 24, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
SYSTEM GIVES FALSE POSITIVES AND TRIES TO SLAM ON BRAKES WITH NOTHING IN FRONT. THIS HAPPENS QUITE OFTEN SO I HAVE TO DISABLE THE SYSTEM BUT STILL GET THE WARNING FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366832October 28, 2020
ELECTRICAL SYSTEM
STATIC, CRACKING, POPPING, AND LOSS OF INFOTAINMENT CENTER, EVEN WHEN VEHICLE IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362446October 2, 2020
WHEELS
THE TIRE WAS FLAT. THE CAR IS DRIVEN VERY LITTLE AND THERE WERE NO NAILS OR CAUSE FOR THE FLAT ACCORDING TO TECHNICIAN. THE TIRE WAS SIMPLY DAMAGED. WE CALLED THE DEALER AND WERE ONLY TOLD THAT TIRE COULD NOT BE ORDERED BECAUSE THERE'S A REPORTED ISSUE WITH THE TIRES FOR OUR VEHICLE. CAR IS LESS THAN A YEAR OLD AND LOW MILEAGE. VEHICLE WAS STATIONARY FOR 4 DAYS WHEN WE NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361188September 25, 2020
SERVICE BRAKES
THE COLLISION AVOIDANCE BRAKING SYSTEM AND WARNING GOES OFF RANDOMLY WHEN THERE IS NO DANGER OR EVEN ANOTHER CAR PRESENT. THE WARNING OCCURS AND THE STEERING WHEEL WILL SHAKE AND ON A FEW OCCASIONS THE BRAKES WERE ACTUALLY APPLIED WHEN NO DANGER WAS PRESENT. I NOW DISABLE THE SYSTEM BY SHUTTING IT OFF UPON STARTING. IT IS A DANGEROUS CIRCUMSTANCE WHEN THE BRAKES GO OFF UN-COMMANDED. THIS HAS HAPPENED A NUMBER OF TIMES DURING THE ONE YEAR AND 3500 MILES I HAVE OWNED THE VEHICLE. I DID IDENTIFY ONE PARTICULAR LOCATION THIS WOULD OCCUR QUITE OFTEN. THE DEALER, UPON MY COMPLAINT, CLAIMED THE SYSTEM WAS OK. NORMAL. I WENT ON-LINE AND READ OF MANY PEOPLE COMPLAINING OF THIS SAME THING HAPPENING TO THEIR HONDA PASSPORT AND ONE REPORT STATED IT HAPPENED AT HIGHWAY SPEED AND THEY WERE HIT FROM BEHIND. I SUGGEST THIS SYSTEM BE REVIEWED OR PERMANENTLY BE DISABLED. I REPORTED BELOW THE LAST DATE I HAD THIS HAPPENED AND ROUGHLY THE MILEAGE ON THE VEHICLE I FIRST NOTICED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354238September 10, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353522September 7, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE, NO VEHICLES IN FRONT OF ME OR BESIDE ME AND I HEARD A LOUD EXPLOSION LIKE A SHOTGUN BLAST. I LOOKED IN REAR VIEW MIRROR AND SAW GLASS BOUNCING FROM MY VEHICLE. I PULLED OVER AND DISCOVERED THAT MY SUNROOF WHILE CLOSED HAD EXPLODED. FORTUNATELY I HAD THE SHADE CLOSED SO NO GLASS CAME INTO THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352026August 29, 2020
ELECTRICAL SYSTEM
I WENT TO THE STORE AND EVERYTHING WAS WORKING FINE. I NOTICED A CRACKLING SOUND WHILE TALKING ON BLUETOOTH. PARKED THE VEHICLE TO GO SHOPPING. ONCE I RETURNED THE INFOTAINMENT/INSTRUMENT CLUSTER COMPLETELY WENT DARK. INFOTAINMENT SCREEN NEVER POWERED ON. WAS UNABLE TO TURN SCREEN ON. TURNED VEHICLE ON AND OFF WITH NO SUCCESS. DROVE HOME WITH EVERYTHING COMPLETELY UNRESPONSIVE. INFOTAINMENT SYSTEM STARTED WORKING THE FOLLOWING DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350641August 21, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
THIS PROBLEM HAS OCCURRED EVER SINCE WE BOUGHT THE PASSPORT IN MAY OF 2020 IT IS AN ONGOING PROBLEM AND HAS OCCURRED MANY TIMES. OCCASIONALLY, WHILE IN MOTION AND DRIVING 45-60 MPH ON A TWO LANE ROAD, PARTICULARLY ON A CURVE TO THE RIGHT (HAS OCCURRED ON STRAIGHT STRETCHES TOO) THE ANTI-COLLISION BRAKE SYSTEM WILL APPLY THE BRAKES AS A WARNING. THE SPEEDOMETER LIGHTS UP ORANGE WITH LARGE LETTERS TWICE IN A ROW (BRAKE! BRAKE!). AT THIS TIME I CAN FEEL THE BRAKES APPLIED LIGHTLY AND THE DEALERS SERVICE WRITER HAS CONFIRMED THAT THE BRAKE LIGHTS ALSO ACTIVATE. THIS HAPPENS VERY FREQUENTLY IN MY VEHICLE (AND ACCORDING TO MANY ON THE PASSPORT OWNERS FORUMS IT IS A COMMON PROBLEM). WITH ME IT WILL HAPPEN AT LEAST ONCE EVERY 75-100 MILES OR MORE FREQUENTLY. ON A TRIP IN JULY OF ABOUT 5000 MILES, THIS OCCURRED OVER A HUNDRED TIMES. I HAVE ONLY SEEN THIS SYSTEM OPERATE CORRECTLY TWICE, WITH CARS IN FRONT OF ME.....THE OTHER TIMES THE CAR IS IN THE ONCOMING LANE. ONCE, A CAR PASSED ME ON AN INTERSTATE (ME IN RIGHT LANE, HE IN LEFT, SAME DIRECTION) AND WHEN HE WAS ABOUT 20 FEET AHEAD OF ME THE WARNING ACTIVATED. I HAVE HAD THE CAR IN TWICE MENTIONING THIS PROBLEM AND THE TECHNICIAN HAS NOT BEEN ABLE TO RE-CREATE THE PROBLEM ON THEIR SHORT TEST DRIVE. THE CUSTOMER SERVICE AT HONDA USA SUGGESTED THEY CHECK THE AIMING OF THE WINDSHIELD CAMERA AND THE FRONT EMBLEM RADAR. I ASKED THEM TO CHECK THESE THE SECOND TIME I HAD IT IN THEY SAID THESE BOTH WERE AIMED PROPERLY AND THERE WAS NOTHING ELSE THEY CAN DO ABOUT IT. THEY TELL ME I CAN DISABLE THIS AT THE START OF EVERY TRIP BUT IF I FORGET TO DO THAT AND HAPPEN TO HAVE THIS OCCUR ON AN ICY ROAD IN WINTER, IT'S NOT SAFE. THE CAR HAS BEEN IN TWICE FOR THREE RECALLS ALREADY AND THEY HAVE NOT BEEN ABLE TO SEE OR FIX THIS PROBLEM. AND IT ACTIVATED AGAIN ON THE WAY HOME AFTER MY LAST RECALL APPOINTMENT SO IT IS STILL A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350501August 20, 2020
ELECTRICAL SYSTEM
POPPING NOISE, RADIO/NAVIGATION SCREEN GOING BLANK, REAR VIEW CAMERA FOR BACKING UP DOES NOT WORK & MOST IMPORTANTLY THE INSTRUMENT GAGES GOES BLANK WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350159August 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE VEHICLE IS IN MOTION I'VE EXPERIENCED ISSUES WITH COLLISION MITIGATION SYSTEM BRAKING THE VEHICLE WHEN A VEHICLE IS COMING TOWARD ME IN THE OPPOSITE LANE (ONCOMING TRAFFIC). THIS OCCURS WHILE I'M DRIVING THE VEHICLE. I'VE TAKEN TO THE DEALER AND THE ISSUE WAS NOT REPLICATED. IT DOES OCCUR INTERMITTENTLY. I'VE EXPERIENCED ISSUES WITH THE INFOTAINMENT SYSTEM TOO. THE ENTIRE SYSTEM FREEZES AND BECOMES INOPERABLE. IT DOES NOT CORRECT UNTIL VEHICLE IS PARKED, TURNED OFF, DRIVER DOOR OPENED, THEN VEHICLE RESTARTED. LASTLY, THE AUTO IDLE FEATURES CONSISTENTLY DOES NOT ENGAGE. I HAVE THE SYSTEM RANDOMLY ENGAGE WHEN I'M PARKING MY VEHICLE IN THE GARAGE. AGAIN, ALL OF THESE ISSUES HAVE BEEN REPORTED TO THE DEALER PROVIDING SERVICE AND REMAIN UNRESOLVED SINCE THEY CAN NOT BE DUPLICATED AT SERVICE APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349100August 13, 2020
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED WITHOUT CAUSE. NOTHING HIT MY CAR AND NO OTHER VEHICLES WERE NEARBY, NOR WAS VEHICLE HIT WITH ANY FLYING DEBRIS WHILE DRIVING UP A HIGHWAY ENTRANCE RAMP, WITH MY SPEED INCREASING FROM 45-55MPH. I HEARD WIND NOISE AND THOUGHT PASSENGER WINDOW MIGHT BE DOWN SLIGHTLY SO I OPENED WINDOW ABOUT 2 INCHES AND CLOSED, THEN IMMEDIATELY AFTER I HEARD A LOUD CRASHING CRACK NOISE AND APPROXIMATELY 2-3 SECOND LATER A VERY LOUD EXPLOSION NOISE AND GLASS DEBRIS FLEW OFF THE BACK OF MY VEHICLE. I EXITED HIGHWAY AND PULLED OVER AND NOTED HUGE DIMPLE AND APPROX 1 FOOT HOLE IN GLASS AND COMPLETE CRACKING AND GLASS FRAGMENTS ON SLIDING INTERIOR COVER. THE CAR HAS ONLY 4500 MILES AND IS STORED IN A SECURE GARAGE. IT HAD BEEN OUT IN THE SUN FOR LESS THAN 10 MINUTES AND THE AMBIENT TEMPERATURE AT THE TIME WAS 68 AND SUNNY. I CALLED TO REPORT TO MY INSURANCE BUT THEN A FRIEND CHECKED INTERNET AND TOLD ME I SHOULD CALL MY DEALER. I DID AND THEY HAD ME BRING VEHICLE THERE AND TOLD ME THEY HAD NEVER HEARD OF THAT HAPPENING BEFORE. I FIND THIS SURPRISING SINCE THERE ARE LITERALLY HUNDREDS OF ISSUES REPORTED ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343444August 5, 2020
STRUCTURE:BODY
I JUST BOUGHT THIS 2020 HONDA PASSPORT EXL 4DAYS AGO. I DECIDED TO CLEAN IT AND WENT IN A TOUCH LESS CARWASH (NO BIG BRUSHES ROLLING TO PAINT). AND THEN AFTER, WE WENT HOME. UPON LEAVING THE CAR, I SAW A DARK SPOT BY THE FRONT PASSENGER DOOR AND IT WAS THE PAINT CHIPPING OFF. IT WASN'T THERE SINCE. ITS A BRAND NEW CAR AND ITS JUST DAYS OLD SO I LOOK AT IT AND CHECK LIKE EVERY 2HRS. I MEAN ITS A $40K CAR AND WITH JUST A SIMPLE CARWASH IT CHIPPED OFF? I'VE READ THIS ISSUE TO SOME OTHERS AND ITS CRAZY THAT IT HAPPENED TO ME. ITS JUST 4DAYS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343466August 5, 2020
ELECTRICAL SYSTEM
SHORT IN THE ELECTRICAL SYSTEM CAUSES CRACKLING/POPPING TO COME OUT OF INFOTAINMENT SPEAKERS. INFOTAINMENT SYSTEM CAN BE SET TO OFF AND PROBLEM WILL STILL PERSIST. THE CRACKLING AND POPPING CAN HAPPEN RANDOMLY AND TO VARIOUS LOUDNESS LEVELS. UNDER ABRUPT BRAKING OR ROAD BUMP, PROBLEM WILL OCCUR LOUDLY. THE NOISE CAN SOUND LIKE ROAD GRAVEL HITTING WINDSHIELD AND IS VERY DISTRACTING. WEATHER, SUCH AS VERY HUMID OR RAINING CONDITIONS WORSENS THE PROBLEM AND INCREASES ODDS OF IT HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342667August 1, 2020
SERVICE BRAKES
THE COLLISION DETECTION SYSTEM FREQUENTLY LIGHTS UP THE FLASHING "BRAKE" NOTICE UNDER CONDITIONS THAT SHOULD NOT REQUIRE A BRAKING NOTIFICATION. IT IS TOO SENSITIVE AND I'M VERY CONCERNED IT WILL ACTIVATE THE BRAKES WHEN NOT NECESSARY AND CAUSE A REAR END COLLISION. THIS HAPPENS REGULARLY AND HAS OCCURRED NUMEROUS TIMES OVER THE YEAR WE'VE HAD VEHICLE. THE MOST NOTICEABLE IS WHEN WHEN GOING AROUND A CURVE AND A CAR IS IN THE OTHER LANE DIRECTLY IN FRONT OF YOU. SO FAR IT HAS NOT ACTIVATED THE BRAKES, BUT THERE SHOULD BE SOME AI BUILT INTO THE SYSTEM TO KNOW THAT YOU ARE GOING AROUND A CURVE BASED ON THE FACT THAT THE WHEELS ARE TURNED AND NOT BE AS SENSITIVE GOING AROUND A CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341491July 26, 2020
ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM FAILS, SCREEN GOES BLANK, BACKUP CAMERA AND SPEEDOMETER GOES BLANK. THIS HAS HAPPENED NUMEROUS TIMES, DEALER SUPPOSEDLY REPAIRED TWO WEEKS AGO BUT PROBLEMS PERSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341082July 23, 2020
FUEL/PROPULSION SYSTEM
ON JULY 14 2020 A FLYING OBJECT WENT UNDER MY CAR WHILE I WAS DRIVING ON HIGHWAY I73 (CLOSE TO GATE CITY BLVD GREENSBORO NC).THE OBJECT GASHED THE SIDE OF THE FUEL TANK CAUSING FUEL LEAK!THE PLASTIC TANK IS CLOSE TO THE MANIFOLD WHICH COULD OF CAUSED FIRE OR EXPLOSION OF THE VEHICLE!THE FUEL TANK IS SHIELDED FROM THE BOTTOM BUT IT'S NOT SHIELDED FROM THE DRIVER SIDE UNDER THE VEHICLE!I THINK IT'S A MISTAKE AND IT'S A SERIOUS FIRE HAZARD BC IT'S VERY EXPOSED TO ANY ROAD DEBRIS OR RANDOM SMALL OBJECTS WHICH CAN HARM THE THIN TANK SIDE!THE CHASSIS AND THE SUSPENSION DESIGN IS ALSO ALLOWING DEBRIS TO TRAP AND WEDGE BETWEEN THE FUEL TANK AND THE DRIVER SIDE SUSPENSION PARTS!I STRONGLY THINK BC THE DESIGN THE SIDE OF THE TANK NEEDS TO BE SHIELDED!SPECIALLY ON A CAR WHICH IS SOLD US 'RUGGED'AND OFF-ROAD CAPABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340935July 22, 2020
ELECTRICAL SYSTEM
WHILE THE CAR IS IN MOTION THE SPEAKERS MAKE A LOUD CRACKLING AND POPPING NOISE. THE CAR AUDIO FAILS WITH AN ERROR MESSAGE THAT SAYS "RADIO UNAVAILABLE" OR "NETWORK COMMUNICATIONS LOST". THIS CAUSES ALL AUDIO TO QUIT WORKING, ALONG WITH THE BACK UP CAMERA, NAVIGATION AND BLUETOOTH. IN ADDITION, THE SPEEDOMETER FAILS AND GOES COMPLETELY BLANK WHILE DRIVING. SOMETIMES THE SYSTEM REBOOTS ITSELF AFTER STAYING DEAD FOR SEVERAL MINUTES. I HAVE TAKEN THE CAR TO THE HONDA DEALERSHIP TWICE. THEY TELL ME THEY SUBMIT VIDEOS TO THE TECH LINE OF THE PROBLEM OCCURING, BUT THEY DO NOT HAVE A SOLUTION FOR A FIX. PROBLEM STARTED WHEN VEHICLE HAD APPROXIMATELY 10,000 MILES. NOW VEHICLE HAS 32,000 MILES AND THE ISSUE HAS PROGRESSIVELY GOTTEN WORSE. THESE ISSUES OCCUR EVERY TIME THE CAR IS DRIVEN, WHICH IS MULTIPLE TIMES DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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