Honda Passport Complaints

1,683 consumer complaints on file.

#11458210March 24, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Was nudging Passport into a handicap parking spot at local grocery store. The Passport suddenly the engine raced to full throttle. The brake couldn't stop car as it hit the handicap pole and airbag deployed. The pole Passport to go to the right and ended up on a parking island. The idle went down and after smoke inside car cleared was able to stop engine. The Passport was towed away with extensive front end damage and minor property damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11457936March 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Popping crackling noise from dashboard Screen went blank Sporadic occurrences when driving with radio On and Off Dealer says NO CODES Found?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456572March 14, 2022
POWER TRAIN
Had the optional transmission cooler installed at the Honda dealership to help increase vehicle towing capacity. After install, when the vehicle shifts from 7-8 gear at light throttle application (approx. 45mph) the transmission makes a grinding noise. Took vehicle back to dealership and they inspected. They contacted Honda tech support and they stated it is a known design defect. They will not address it in anyway even though there are many possibilities to address this. Noise is energy and energy has to dissipate. I am concerned the grinding noise will start to wear something out and cause a failure later in the life of the transmission or the cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456562March 14, 2022
EXTERIOR LIGHTING
The headlights iced over completely while driving in light freezing drizzle. When they iced over it was at night and I was no longer able to see well enough to drive safely. These all led headlights need a heating system like emergency lights to prevent this in freezing conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456230March 10, 2022
FUEL/PROPULSION SYSTEM
Confirmed high pressure fuel pump makes a high pitched “chirp” when engine is warm and at idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455940March 9, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle has slammed on the brakes multiple times now one on the highway going 60mph and in the city 35mph. Today on a open 2 lane city road, and shadow on the road with no vehicles in site slammed on the auto brakes with a collision warning while the wife was driving slowed the vehicle down. Would of been easily rear ended if a vehicle was behind in our 2022 Honda Pilot, not a Passport listed for our VIN# your system is showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454974March 3, 2022
ELECTRICAL SYSTEM
Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454257February 26, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The collision warning flashes and brakes are sometimes activated for no reason. Almost as if it sees a phantom vehicle. Other times this happens when there is opposing traffic in the other lane but not in my path. This was reported to Honda of Kirkland during a routine service. I was told no problem was found and no activations of the system were recorded in the car’s computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453971February 25, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We are experiencing frequent phantom braking like the 2019 Accords and CRVs and believe the 2019 Passport should be included in the upcoming recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454156February 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
One month ago Vehicle unexpectedly slowed down while driving on city street, coming to a full break. Had to pull over and restart car, which solved the problem. Did not have warning signs prior. Haven’t had problems with car since this incident. Has not been reproduced/inspected by dealers or other parties. Safety issue: risk for rear end collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453947February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The auto braking system comes on randomly without warning and for no reason. A warning flashing BRAKE. BRAKE comes on, you can feel the brakes grab slightly. It's very unnerving in traffic and slows the car slightly....it hasn't cause the car to stop yet. When I took it to the dealership they "couldn't find anything wrong with it and couldn't get it to do the same thing" I explained that it was happening randomly, that's why they couldn't get it to duplicate. This is definitely a safety hazard when driving and distracting the drive from their attention on the road. Their seems to be something wrong with the sensors but they don't seem to know what to do or are willing to acknowledge the problem. This has happened at least a dozen different times since I bought the car 4 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453643February 23, 2022
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle has LED headlights. In snowy conditions at night, buildup on headlights caused extremely reduced visibility. Required frequent pulling over, getting out of vehicle, and clearing headlights. Not a safe situation in the snow. Never had problems with halogen or HID lighting so I suspect it’s a heat issue due to LED lights operating much cooler. Also, snow buildup on grille emblem that houses radar for accident avoidance causes system failure which results in instrument display of failure. The warning box completely covers the speedometer so you have no idea of your speed. Also not good in snowy conditions. This can be turned off, but not while moving, and defeats the purpose of the avoidance system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453193February 21, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
My Collision Mitigation Braking System activates when there is no reason to do so. I took it to my dealer and they said it is because there is dirt on the car logo that is in front of the radar so they cleaned it. It was not dirty in my opinion. When I dove it again with a very clean logo the system flashed BREAK again and shook the steering wheel. I know I can turn this “feature” off by pressing a button on the dash board but I have to do that every time I start the car - it malfunctions regularly. In addition to be inconvenient it is distracting and dangerous do deal with when driving if I forget to turn it off. If I loan my car to someone It is embarrassing and difficult to explain to them how to handle it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450442February 4, 2022
FUEL/PROPULSION SYSTEM, SUSPENSION
Emission System Problem All Wheel Drive Problem Warning light on and off on Dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449382January 29, 2022
POWER TRAIN
The right axle boot has a layer of grease on the outside and was suspected of being cracked. My vehicle is under it's original 36,000 mile/3year warranty. The Honda dealer repair department stated that the manufacturer does not consider this a defect. To demonstrate to me that this is not a defect I was shown another car with the same issue and was offered the opportunity to view more vehicles with the same issue. Apparently this is evidence to the dealer and manufacturer that there is no problem with the axle boot. I would think that the fact that several vehicles in one shop showed the same covering of grease on the right boot suggest that there is a manufacturing problem. It is also interesting to note that the boot on the left axle is different from the boot on the right and shows no evidence of grease. I am able to drive the car and am assured by the dealer that there is no safety concern. The problem was identified by an independent provider during routine service As the car is under warranty I went to the dealer for repairs. There are no system messages regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448988January 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Honda Passport. The contact stated while driving at a slow speed, the brake pedal would intermittently fail to operate as needed without warning. The contact stated that he had to repeatedly pump the brake pedal to stop the vehicle. The dealer was notified of the failure and an appointment was made to inspect the braking system. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 400. Incident happened twice. Vehicle failed to stop when brakes were applied, brakes were applied several times before it stopped without a collision. Second incident happened while consumer shifted the gear in reverse in the parking lot brakes applied would not work. Consumer hit the bollard in front of the parking lot. Speed was approximately 5-10mph. Odometer reading was about 1600. No further occurrences after windshield replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447968January 18, 2022
TIRES:SIDEWALL
Driving in neighborhood suddenly Tire pressure light came on. Tire flat with 4 ruptures on sidewall of tire. Continental cross contact LX sport 265/45 R20. This incident happened in Jan 2022 had similar episode in August of 2021 with rupture in sidewall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447732January 17, 2022
ELECTRICAL SYSTEM, ENGINE
On two separate occasions the vehicle has not started in extreme cold. First Occasion: February 7, 2021, attempted to remote start the vehicle, but the vehicle would not start. Attempted to start the vehicle from inside, but would not start. Called AAA roadside assistance to have the vehicle jump started and the vehicle still would not start. Second Occasion: Attempted to start the vehicle and it would not start. Attempted to use a roadside battery pack to jump the vehicle, but would not start. Hooked the battery up to a truck for 45 minutes, while the truck was running, and attempted to start the vehicle several times, but the vehicle never started. Called Honda roadside assistance and was informed that we would need to wait up to two hours for a tow truck. We waited 5 hours before the tow truck arrived. While waiting I called Dahl Honda of Onalaska for assistance. I purchased a new battery from them. They sent a driver out to deliver it to the parking lot we were stranded in. I installed the new batter but the vehicle still would not start. When the tow truck arrived, we tried to jump the new battery with the Honda employee present, but the vehicle still would not start. The tow truck driver delivered the disabled vehicle to Dahl Honda in LaCrosse, Wisconsin. Each time dealership could not diagnose the problem that caused the vehicle to not start. Was told that there is nothing wrong with the vehicle. The two times the issue has occurred, the outside temperatures were below zero, thus putting my family (two very young children) in danger. The vehicle was inspected by Dahl Honda in LaCrosse, WI and Schlossmann Honda in Milwaukee. No warning lamps, check engine lights, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446134January 4, 2022
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
When turning on car all the advanced systems fail. I need to restart my car sometimes 3 times to clear error from instrument panel, otherwise if I drive the car none of the advanced safety features work. Honda has been unable to diagnose and twice has withheld paper work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443442December 11, 2021
TIRES:SIDEWALL
245/50R20 102H Multiple times the tire was flat after coming out to drive in the morning. Took it to our local Honda dealership, they would inflate it but stated that they could not find the leak. We noticed what appears to be a bubble in the sidewall but they said that was normal. BS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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