Honda Passport Complaints

1,683 consumer complaints on file.

#11475286July 22, 2022
POWER TRAIN
We were driving on and entering the highway via the on-ramp when we heard a popping noise. Upon hearing the noise the car stalled and was immediately put in neutral. We could not take it out of neutral or restart the car. We had the car towed to the nearest dealership to find out the transmission needed to be replaced. The car has 36k miles and we just purchased it 6 weeks ago. There were no warnings or signs that this failure was about to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474673July 19, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2020 HONDA PASSPORT TOURING. CONSUMER WRITES IN REGARD TO DEFECTIVE COLLISION MITIGATION BRAKING SYSTEM. THE CONSUMER STATED THE COLLISION MITIGATION BRAKING SYSTEM DID NOT PERFORM ANY ACTION TO BRAKE THE VEHICLE. THE DASH ONLY DISPLAYED "BRAKE" ON THE SCREEN WITH A WARNING SOUND. THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474731July 19, 2022
ELECTRICAL SYSTEM, ENGINE
SUV randomly unable to shift out of Park. Push-button electronic shifter rendered useless. Car cannot be manually put into NEUTRAL for towing because Honda does not provide its customers with the tool. They apparently will sell it to you for $200+ dollars if they even have or are willing to give you one. Warning for Transmission System and Blind Spot Systems both appeared. No other codes or indicator prior or at incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474374July 17, 2022
ELECTRICAL SYSTEM, ENGINE
The vehicle stalls after the auto-shutoff/idle is engaged. As I lift my foot off the break pedal to disengage it, the car shuts off and indicates that it has been placed in Park mode. I then have to turn the vehicle back on. It can take up to 25-30 seconds. I only ever have issues restarting the vehicle after it stalls as a result of the auto-shutoff being engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473678July 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Autobraking system incorrectly warns and sometimes brakes when oncoming cars are in their own lane and not in my lane. It’s super scary and dangerous. I was told by the dealer that they can’t really do anything about it. Crazy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472219July 3, 2022
ENGINE
After exiting interstate and sitting at traffic light on off ramp, car cut off due to auto stop/start system. We normally push the button to turn this off as we do not like the feature, however, we had forgotten to do this when we first started driving. While sitting at the light and after car engine cut off, I pushed the auto stop/start button to start the engine and cut off the function for the rest of our trip. As soon as I pressed the button, the car made a noise, the brake locked up, and A notification came up on the dash that had an exclamation point said something about system. I could not restart the car because the brake was frozen. After about 5 minutes, the brake release and I was able to start the car. We were in a panic because of the backed up traffic we were causing. Plus we were about 6 hours from home. I took it to the dealer and he could find nothing wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472223July 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will brake when no one is near sometimes jamming on brakes. I reported it to dealer 2 times. They said no software updates avalable and no codes showing a problem. I left the dealer and drove less than 2 miles down the road when the brakes can on again. I returned to the dealer again when they informed me there is nothing they can do. Maybe I have a fly on the sensor setting it off. I replied don't try to BS me, I'm a CDL Driver for over 40 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468125June 8, 2022
ENGINE
Engine will not start after auto start/stop shuts down the engine after a complete stop. Car requires a jump start to get engine running. Due to design of Honda transmission, car can not be put in neutral an pushed off the road, it blocks traffic until in can be restarted or towed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468139June 8, 2022
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Honda Passport. The contact stated while the vehicle was stationary in a parking lot, her husband stated that the vehicle lost motive and electrical power. The driver stated no warning light was illuminated. The driver was able to restart the vehicle within 30 minutes. The contact stated she also experienced the failure the following day while driving. The contact took the vehicle to the local dealer however, the mechanic was unable to diagnose the failure. The contact continued to experience the failure. The vehicle was not drivable. The contact called the local dealer and was referred to a second local dealer. The contact towed the vehicle to Jim Riehl's Friendly Honda (18900 Hall Rd, Clinton Twp, MI 48038, (586) 412-9600) where it was diagnosed with needing for the battery to be replaced. The contact replaced the battery. The manufacturer had been informed of the failure. The failure mileage was approximately 49,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468164June 8, 2022
ENGINE
The auto start/stop was the component that malfunctioned. I was at a stop light, and when I went to accelerate the car would not go. It automatically shifted into neutral. I then could not shift to park or drive. It would not let me shut the car down. I was in the middle of traffic when this happened. It caused a safety issue for me and others who had to go around me. I had to put my flashers on and continuously kept trying to shut the car down. I'm not sure what caused my car to restart or allow me to shift into drive, but eventually I was able to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468248June 8, 2022
UNKNOWN OR OTHER
The issue is with Honda's idle stop feature. Several times I have been stopped at a stop light and once I try to accelerate, the engine has turned completely off and the gear has shifted to neutral. I then have to put the vehicle back in Park and restart the engine. Fortunately I have not been rear-ended yet but that is inevitable. Honda claims they cannot replicate the issue but it has happened to me on many occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465997May 24, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
3x in the last 6months my Passport has failed to start after the auto stop at idle has engaged. The dealership said the battery is fine and one technician just said “disable the feature “. Today when adaptive cruise control was engaged, the car increased in speed from the set 72 to over 80mph. I also emailed Honda corp and their response was to see a dealer and did not acknowledge if the auto stop/start issue was known for other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463733May 7, 2022
EXTERIOR LIGHTING
Automatic high beam headlights turn on and off sporadically causing flashing lights for oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462960May 1, 2022
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I stopped at red-light and the auto stop idle was engaged. Once the light changed, and I removed my foot from the brake to disengage the auto idle, unexpectedly the gear just shifted to Neutral . I then had put it in park , and press the ignition start button . It took a couple times before restarting. I had to endure other drivers honking and yelling at me, because I was the 1st car at the stop light. This has happened at least 8-10 times in the past 4 months. After having my vehicle for 3 days, the dealer said they couldn't find the problem . Wih road rage what it is in these times, something like that could spark alot of frustration in other drivers. I have read blogs about other honda passport owners having the same issue. HONDA REALLY NEEDS TO FIND OUT WHAT THE ISSUE IS BEFORE SOMEONE GETS INTO AN ACCIDENT BECAUSE OF THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462717April 29, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a 2021 Honda Passport Sport on April 30, 2021. Since purchasing the Passport, we have experienced a "Phantom Braking" problem, in which the automatic emergency braking system is deployed for a few seconds. This occurs several times a month. We have taken the Passport to a Honda dealer and they claimed that there maybe some type of obstruction on the emergency braking system camera that is causing the problem. We have not seen any obstruction on the camera and clean it regularly, but we still experience the braking issue. While no serious incident has occurred to date, we are extremely concerned that the braking issue could cause our Passport to brake and be rear ended by a car behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460763April 14, 2022
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
I have has consistent problems with the braking system. It will brake and/or show the warning when nothing is there. The jerking of this has caused me to get in an accident June 2020 while moving to a new duty station. It was raining and there were no other cars on this highway thankfully. It was scary and I was even going below the speed limit. This caused my car to become nearly uncontrollable. My children and I were fortunately unharmed, but pretty shaken up. I had everything repaired and the same thing still happens to this day. That was only about 3 months after I purchased my car. I hear a lot of rattling as if something has come undone inside. Many times when I am driving I can feel the car jerk to a certain side or forward. That issue almost caused another accident in Feb 2021. I was backing out of a parking spot with plenty of room between myself and the other cars. My braking warning came on and it stopped my car. Then immediately it jerked back aggressively and almost hit a car behind me. Soon after I managed to back out and shift into drive, it jerked forward while stopping then jerking again. Although it is not all of the time, it has happened enough to cause accidents and almost a lot more. I think the 2019 Honda Passport should be looked into more and corrected. As these issues should not be happening.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11460787April 14, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My son was driving on the highway with the adaptive cruise control on. The car in front of him stopped suddenly. The dashboard screen system flashed the word "brake" but not in enough time for him to react. He braked hard but he still rear-ended the car in front of him. The problem has not been reproduced or confirmed because the car is no longer drivable. It is sitting at my house waiting for repair of $7,700 damage. I thought the "Honda Sensing System," the combination of the adaptive cruise control and emergency braking, was supposed to bring the car to a halt. My son and his 3 friends were put at risk. I'm very disappointed in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11460083April 7, 2022
POWER TRAIN
Was traveling at speed of 20 mph on a residential street when engine suddenly paused and car shifted into neutral. There was no indication of an impending engine failure. Emission warning lights came on and i was unable shift the car out of neutral to move it off to the side of the road. After multiple attempts to restart the engine, i was able to engage it in drive and move the vehicle to safe location. Took it to Honda dealer who diagnosed the problem as Code P0810 (clutch position control error). The transmission control module was replaced. The dealer contacted Honda who suggested that it could ultimately result in a 2 step repair if the problem recurs. They were unable to reproduce the problem immediately after the repair. The 2nd step would involve replacing the engine harness for $6000. While this definitely posed a risk to safety, it will be a larger safety risk if it fails again while traveling at highway speeds. The technician reported 80% confidence that the situation will not happen again. I am concerned that Honda has shown a reluctance to spend the money to completely mitigate the problem unless they are forced to do so putting their profits ahead of the safety of drivers. Even a 20% risk of failure is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459260April 1, 2022
POWER TRAIN
My 2021 Honda Passport with under 12K miles has gone into Neutral on its own twice in the past year ( May and October of 2021) It has also slipped into low gear on its own (D1 of an automatic transmission from D3 or D4 in Oct 2021 and March 18 2021. The last incident forced me onto the shoulder to avoid serious injury as I was gaining speed to merge from an entry ramp to a 50 mph, 3 lane Rd. I brought it back to the Honda dealer after the March 18 incident and they told me they couldn't find anything wrong with it. I don't trust this transmission and will be forced to sell it back to Honda but am leery of it happening to someone else who may not be able to avoid an accident like I did. I also reported these incidents to Honda on 03/24/22 (case# 12912165)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459068March 31, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving at any speed vehicle computers (system and entertainment) loose communication and malfunction, causing loss of display and function. This loss of communication causes a loud crackling & popping noise to be generated by the system through the vehicle speakers. This problem persist while driving until the vehicle is stopped, turned off and door opened. Research on Honda internet forums has revealed thousands of postings from owners with the same and similar problems. I have taken this vehicle to Honda service more than 3 times. Each time was told a manufacturing defect in wiring harness of the MOST system is the cause. Each repair has been unsuccessful in permanently correcting the defect. This problem, being random and tied to rough terrain or road bumps can happen at anytime. When this happens it is a major distraction. When system error many warnings are flashes and various vehicle features stop functioning. This affect drive system, safety system and entertainment system. It is unknown if safety systems would function when this problem is actively happening. This is the scary part of it. I have given Honda every opportunity to fix the problem. They tell me it is not a recall but is covered under an "extended service period" due to this known issue. I have seen many technical service bulletins pertaining to this issue. This needs to be elevated to a recall. I do have videos of this malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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