Honda Clarity Complaints

228 consumer complaints on file.

#11182859February 27, 2019
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2018 HONDA CLARITY PLUG-IN HYBRID. THE CONTACT STATED THAT ONCE THE HYBRID VEHICLE FINISHED ELECTRIC POWER, IT WOULD SWITCH TO GAS. WHILE IN GAS MODE, THE TRANSMISSION SLIPPED AND THE VEHICLE WOULD NOT ACCELERATE UP A HILL. IN ADDITION, THE ENGINE REVVED EXTREMELY HARD AND WOULD NOT GO INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,418. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182568February 26, 2019
POWER TRAIN
IN HV MODE, UP SLOPE, AT 2 E BARS LEFT, ENGINE REVIVE AND LOUD. BUT NO ACCELERATE. FELT LIKE LOST POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182295February 25, 2019
ELECTRICAL SYSTEM, ENGINE
CAR REVS UP WHEN DRIVING DOWN THE HIGHWAY BUT DROPS SPEED TO 10MPH. IT HAS DONE THIS 2 TIMES ONCE IN TOWN AND ONCE ON US 23 WHILE DRIVING 70MPH. THEIR ARE SEVERAL COMPLAINTS ABOUT THE CAR DOING THE SAME THING TO OTHER CLARITY OWNERS AND THIS IS A HIGHLY DANGEROUS SITUATION THAT HONDA SHOULD TAKE CARE OF! REINEKE HONDA IN FINDLAY OHIO HAD MY CAR FOR ABOUT 3 WEEKS AND WHILE TEST DRIVING IT THE CAR DID THE SAME THING FOR THE SERVICE MANAGER MIKE STEVENS. THEY TOOK A CONTROL BOX OFF A BRAND NEW CLARITY PER HONDA'S SUGGESTION AND I AM DRIVING THE CAR AND HAD NO NEW PROBLEMS SO FAR. THEY WERE NOT SURE THIS WOULD FIX THE ISSUE BUT SO FAR IT HASN'T HAPPENED AGAIN. THIS IS A DANGEROUS FAILURE IN THE CAR AND I AM LUCKY I WASN'T DRIVING IN COLUMBUS, OHIO THE 2ND TIME THE CAR DID IT OR I WOULD HAVE BEEN REAR ENDED! HONDA NEEDS TO MAKE SURE THIS PROBLEM IS FIXED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181572February 21, 2019
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
3 DAYS AFTER PURCHASE I WAS DRIVING ON AN INTERSTATE WHEN THE CAR SUDDENLY LOST ALL POWER. I MANAGED TO PULL TO A SLOW LANE BUT THE LACK OF POWER CONTINUED FOR ANOTHER 5 MINUTES. IT HAD BEEN RUNNING ON BATTERY JUST PRIOR AND I HAD 2 BARS OF POWER LEFT. THE OUTSIDE TEMPERATURE WAS ABOUT 15 DEGREES. THE INTERNAL COBUSTION ENGINE BEGAN TO RACE BUT ONLY BEGAN TO GIVE ADEQUATE POWER TO THE WHEELS AFTER 5 MINUTES. A TERRIFYING EXPERIENCE. HONDA CHECKED OUT THE CAR AND SAID NOTHING WAS WRONG. I AM HEARING OF OTHER CASES BEING REPORTED LIKE MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180351February 15, 2019
POWER TRAIN
MAJOR POWER LOSS WHILE IN HV CHARGE MODE AND ACCELERATING UP A STEEP HILL FROM A STOP.SWITCHED TO EV MODE TO AVOID POTENTIAL REAR END COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175764February 8, 2019
SEAT BELTS
ON THE WAY TO SCHOOL THIS MORNING (2/8/2019), MY 11 YEAR-OLD DAUGHTER MENTIONED HER SEAT BELT BROKE (REAR DRIVER SEAT). SHE MOVED TO THE OTHER SIDE OF THE BACKSEAT (REAR PASSENGER SEAT). ONCE WE WERE STOPPED, I REALIZED WHAT SHE MEANT BY BROKEN: THE SEAT BELT HAD COMPLETELY FRAYED, BROKE COMPLETELY AND PULLED APART FROM IT'S INTERNAL HOUSING. UPON FURTHER INSPECTION, ALL THREE SEAT BELTS IN THE BACK SEAT HAVE FRAYING. THE ONE SHE MOSTLY USED WAS COMPLETELY BROKEN. THE REAR PASSENGER SEAT BELT IS NOT USED AS OFTEN SO THE FRAY/CUT IS ABOUT 1/3 OF THE WIDTH OF THE SEAT BELT. THE REAR MIDDLE SEAT HAS THE LEAST DAMAGE, BUT IS STILL FRAYED/CUT. NO ONE CAN NOW SIT IN THE BACK SEAT WITH FAULTY SEAT BELTS. THE HOUSING SEEMS EXCESSIVELY SHARP AND THAT'S WHAT IS CAUSING THEM TO BE CUT. I CALLED THE SERVICE DEPARTMENT AT THE DEALER ASKING FOR A MANAGER, BUT AS OF SUBMITTING THIS, I HAVEN'T RECEIVED A RETURN CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174607February 5, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN VEHICLE IS IN ANY MODE THAT REQUIRE THE INTERNAL COMBUSTION ENGINE, IT PERSISTENTLY GETS STUCK IN A HIGH REV, HIGH RPM, STATE AT ANY SPEED. THIS CAUSES POWER FLUCTUATIONS AND EXTREME ENGINE NOISE. THIS CREATES CHALLENGING AND POTENTIALLY UNSAFE DRIVING CONDITIONS DUE TO THE SENSITIVE STATE OF THE ENGINE WHEN STUCK IN THIS MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173847February 3, 2019
ENGINE, POWER TRAIN
LOSS OF POWER AND ENGINE COMES ON WITH HIGH REVS WHILE CAR IS MOVING. IN HV MODE ENGINE REVS ARE CONTINUES EVEN THOUGH I HAVE 20 MILES OF EV RANGE. I HAD POWER LOSS TWICE NOW IN SLOW SPEED AROUND 30 MILES/HR ANDT 65 MILES/HR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172789January 29, 2019
ENGINE
I AM SUBMITTING MY ONLYCOMPLAINT ABOUT MY NEW HONDA CLARITY. THIS IS A KNOWN ISSUE BY HONDA THAT IS ALL OVER THE INTERNET YET IT APPEARS HONDA IS IGNORING THE ISSUE. THE CLARITY LOOSES POWER WHEN IT CONVERTS FROM BATTERY TO ENGINE POWER UPON LOW BATTERY STATUS. THIS IS DRASTICALLY NOTICED IF THE VEHICLE IS TRAVELING AT A HIGH SPEED SUCH AS THE 75 MPH SPEED LIMIT OF OUR INTERSTATES IN NEBRASKA OR IF THE VEHICLE IS UNDER HARD ACCELERATION SUCH AS WHEN I WAS ENTERING THE INTERSTATE FROM THE ON RAMP. INSTEAD OF MERGING INTO 75 MPH TRAFFIC I BECAME AN ACCIDENT WAITING TO HAPPEN AS THE CAR WOULD NOT ACCELERATE BEYOND ABOUT 40-50 MPH FOR APPROXIMATELY 1 MILE. MY DEALER SAID HONDA IS DENYING THAT THIS IS A PROBLEM EVEN THOUGH THERE ARE MANY SIMILAR COMPLAINTS ON THE INTERNET. SOMEONE IS GOING TO GET IN A BAD ACCIDENT DUE TO THIS MAJOR MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171627January 23, 2019
ENGINE
I HAVE ADVISED THE DEALERSHIP THAT I ONLY HAD ABOUT 3 HOURS OF HIGHWAY MILES ON MY ICE BUT AT 6000 MILES THE CAR ALERTED ME TO BRING IN MY CAR FOR SERVICE. I WANT TO TAKE CARE OF MY CAR BUT THE MINTAINANCE COST AND NEEDLESLY CHANGING THE ENGINE OIL AND FITER STEERS ME AWAY FROM TRUSTING THE MAINTANANCE SUGGESTED TO US BY HONDA. EVERYONE KNOWS DEALERS MAKE MORE PROFIT FROM MAINTANANCE THAT FROM SALES. IF CLARITY CUSTOMERS (AND ALL HYBRID CARS THAT USE A COMBINATION OF ELECTRIC PROPULSION AND INTERNAL CUMBUSTION) ARE NEEDLESSLY PAYING DEALERSHIPS FOR MAINTAINANCE I SEE A FORM OF CUSTOMER DECIEPT. I WOULDNT BE SURPRISED IF HONDA WOULD SHOW ME A DOCUMENT PROVING TO DEALERSHIPS THAT THE SALE OF THIS CAR WILL MAKE MAINTAINANCE FASTER, CHEAPER, AND REQUIRE LESS MECHANICALLY SKILLED LABOR TO SERVICE - THUS ALLOWING THE DEALERSHIP TO MAKE THE NECESSARY CHANGES TO THEIR SEVICE CENTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171620January 23, 2019
UNKNOWN OR OTHER
INFOTAINMENT ISSUE: SCREEN FREEZING AND / OR NON RESPONSIVE. MANY HONDA CLARITY OWNERS ARE EXPERIENCING THIS AND DEALERS ARE AWARE OF OWNERS MENTIONING THIS ISSUE. NORMALLY, A "TECH" ISSUE IS EXPECTED IN THIS DAY AND AGE BUT SINCE THE CLIMATE CONTROL, THE REAR VIEW CAMERA AND THE BLIND SPOT CAMERA SAFETY MECHANISMS RELY ON THE MAIN INFOTAINMENT SYSTEM SCREEN ANY TYPE OF LAG OR FREEZING IS A DIRECT HAZARD TO OUR DAILY DRIVE AND TO OTHERS AROUND US. IT IS ONLY A MATER OF TIME BEFORE SOMEONE GETS HURT. WE ARE ASKING HONDA TO PROACTIVELY FIX THE ISSUE OF LAG, FREEZING AND UNRESPONSIVENESS THAT THE CENTER CONSOLE ENTERTAINMENT SYSTEMSCREEN REGULARLY EXHIBITS. RANDOMLY, WHEN ACTIVATING THE CAMERA FEED, THE IMAGE FROM THE CAMERA WILL STAY FROZEN ON THE SCREEN. WHEN A NEIGHBOR WALKED BEHIND MY CAR AS I WAS BACKING OUT OF MY DRIVEWAY HE AND HIS DOG WERE NOT IN THE CAMERA FEED! FURTHERMORE, THE "LANE WATCH" CAMERA ON THE RIGHT HAND SIDE MIRROR IS MEANT TO SHOW AN IMAGE OF ANY CAR OR OBSTACLE IN YOUR WAY. A METHOD DEVISED TO ELIMINATE THE PILLAR BLIND SPOT. IN A SITUATION THAT YOU MERGE INTO A DIFFERENT LANE OR TO AN EXIT RAMP A FROZEN IMAGE OF A CLEAR LANE WILL RESAULT IN AN ACCIDENT. THE IMAGE I ATTACHED IS FROM THE DAY I PICKED UP MY CAR FROM THE HONDA DEALERSHIP. THE IMAGE WAS SUPPOSED TO BE OF MY REVERSE CAMERA BUT INSTAED A DIFFERENT BACKGROUNG IMAGE WAS DISPLAYED. ALSO NOTICE THE STEERING REVERSE TROJECTORY LINES WERE OVERLAYED ON THAT IMAGE. IT IS ONLY A MATTER OF TIME BEFORE AN UNFORTUNATE SITUATION OCCURS INVOLVING SOMEONE OR THEIR FAMILIES LIVES. I PRAY THAT HONDA WILL ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166782January 13, 2019
POWER TRAIN
AFTER SEVERAL MILES AND DEPLETION OF ELECTRIC STORAGE AND WHILE CLIMBING A SIGNIFICANT GRADE THE TRANSMISSION FELT AS IF IT WAS SLIPPING NOT ABLE TO CLIMB THE GRADE. HAD TO MAKE AN EVASIVE MANEUVER CROSSING ON COMING TRAFFIC LANE (CLEAR) TO GET OFF THE HIGHWAY (101) . THE VEHICLE WOULD NOT PULL THE HILL AND SLOWED TO 25 MPH ON A TURN,IN A 55 MPH ZONE , TWO LANE , MOUNTAIN ROAD. TURNED OFF THE VEHICLE, AFTER STOPPING, NO CODES OR SERVICE LIGHTS ACTIVE. AFTER A FEW MINUTES I STARTED THE VEHICLE AND IT WAS RUNNING AT A HIGHER RPM THAN NORMAL ( CHARGING THE MAIN BATT ? ) CLIMBING THE REST OF THE HILL ON WHAT FELT LIKE ELECTRIC POWER AND NO MORE THAN 25 MPH, AND JUST TAKING IT SLOW AND FEATHERING THE THROTTLE CONTROLLING THE SLIP/ RPM, SEAM TO RUN FINE AFTER A FEW MINUTES AND ON LEVEL GRADE WOULD MAINTAIN ROAD SPEED (60 MPH) APPEARED TO RUN BETTER WITH A SLIGHT CHARGE BUILT UP, AND AFTER A LONG DOWNHILL REGENATIVE BRAKING IT APPEARED TO DO BETTER AND RAN FINE IN TOWN ( NO GRADES/ CITY DRIVING ) TO AFRAID TO TRAVEL HOME WITH SEVERAL GRADES FROM THE NORTHCOAST REDWOODS. I OPTED FOR A TOW , 01/12/2019 WAITING FOR SERVICES. THE TRANSMISSION ONLY SLIPS OR APPEARS TO SLIP AFTER DEPLETED BATTERY LEVELS AND CLIMBING A GRADE OR TAKING OFF FROM A STOP QUICKLY (IE. CROSSING HIGHWAY 101 EUREKA, CA OR A INTERSECTION ) PLENTY OF POWER AND NO SLIPPING ON A FULL CHARGE OR MINIMAL CHARGE , AND ON ENGINE POWER ONLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162362December 18, 2018
ENGINE, POWER TRAIN
I HAVE ONLY HAD THE CAR 2 MONTHS, BUT TWICE SO FAR, WHILE TRAVELING DOWNHILL AT 45 MPH, THE ENGINE BEGAN TO REV TO ITS REDLINE AND THERE WAS NO POWER TO ACCELERATE IN HV MODE. THIS WAS QUITE DANGEROUS IN ONE INSTANCE AS I WAS UNABLE TO ACCELERATE ONTO A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153434November 23, 2018
ENGINE
4 TIMES ENGINE WENT INTO EXTREME HIGH REV LIKE BEING STUCK WIDE OPEN IN FIRST GEAR WITH SUDDEN LOSS OF SPEED TWICE ON THE FREEWAY. EXTREMELY DANGEROUS. REPORTED TO HONDA, THEY DENIED EVERYTHING AND MAINTAINED THAT "HIGH REVS" IS NORMAL AS STATED IN THE OWNERS MANUAL. TIS IS EXTREME HIGH REVS AND SUDDEN LOSS OF SPEED, IT IS NOT NORMAL. 5 OR 6 OTHER CLARITY OWNERS ARE COMPLAINING ABOUT THIS ISSUE AND ABOUT HONDA IGNORING THE ISSUE. I REQUESTED THROUGH ARBITRATION TO BE REIMBURSED AS I BROUGHT MY CAR FOR REPAIR 4 TIMES (2 DIFFERENT DEALERS) AND FOR A MULTITUDE OF ELECTRONIC ISSUES RELATED TO HV. HONDA DENIED EVERYTHING AND FOUND EXCUSES FOR EVERY SINGLE ISSUE. I WAS DENIED REIMBURSEMENT AND NOW I AM STILL STUCK WITH THE SAME PROBLEMS THAT CONTINUE EVERY DAY! I HAVE DETAILED NOTES, DATES, VIDEOS, PHOTOS, TESTIMONIES OF OTHER OWNERS THAT I WOULD BE HAPPY TO SHARE. THE DAY OF THE ARBITRATION THE CAR WOULD NOT START BUT ARBITRATOR SAID HE COULD NOT USE IT AS IT WAS NOT PART OF THE ORIGINAL ISSUE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED DRIVING THIS VEHICLE. I EVEN OPENED A CLAIM WITH MY INSURANCE AGENCY IN CASE I GET INTO AN ACCIDENT BECAUSE OF THE CAR DOING WHATEVER IT WANTS. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152844November 20, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS THAT COME WITH THE CAR ARE TOO DIM. IT BECOMES A HAZARD ON VERY DARK ROADS, SPECIALLY WHEN ITS RAINING. BECAUSE OF THE DIMNESS ITS IS ALSO DIFFICULT TO SEE WHEN THE VEHICLE DRIVES PAST YOU FROM THE OPPOSITE DIRECTION.IT RESULTS IN VEHICLE BEING DRIVEN THAN SLOWER SPEED LIMITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144940November 2, 2018
VEHICLE SPEED CONTROL
VEHICLE WAS IN A PARKING GARAGE, WHEN MAKING A RIGHT TURN AT THE TOP OF A RAMP TRAVELING AT ABOUT 5 MPH, THE VEHICLE WENT INTO MAX ACCELERATION. THERE WAS NO BRAKING EFFECT WHEN THE BRAKES WERE APPLIED. AFTER A LITTLE OVER A HUNDRED FEET THE VEHICLE CRASHED INTO 2 PARKED CARS WHICH WERE TOTALED ALSO. THE CAR HAD CRASH MITIGATION BUT IT DID NOT APPEAR TO ACTIVATE. THE AIRBAGS DEPLOYED SO THE DRIVER HAD ONLY MINOR INJURIES. HOPEFULLY AN ANALYSIS OF THE BLACK BOX WILL ENABLE HONDA TO FIX THIS PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11144003October 30, 2018
SERVICE BRAKES
AFTER VEHICLE HAS RECHARGED, DURING PADDLE SHIFTER DECELERATION, THE BRAKE LIGHTS WILL ONLY ACTIVATE WHEN USING THE DECELERATION PADDLE SHIFTER TO SLOW THE VEHICLE FOR THE FIRST TWO OR SO TIMES IT IS USED. AFTER THAT THE BRAKE LIGHTS WILL NOT WORK AGAIN WHILE USING THE DECELERATION PADDLE SHIFTER UNTIL THE VEHICLE IS RECHARGED AGAIN. THE BRAKE LIGHT DO FUNCTION PROPERLY WHILE USING THE FOOT BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143558October 28, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS THAT COME WITH THE CAR ARE TOO DIM, ESPECIALLY WHEN ITS RAINING AT NIGHT, JUST FORCES YOU TO SLOW DOWN A TON TO BE ABLE TO SEE THINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142774October 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MOSTLY ALL THE TIME, THE ENGINE KICKS IN (CHARGE MODE) EVEN THE BATTERY IS AT FULL CHARGE. MOSTLY ALL THE TIME, HIGHWAY DRIVING OR JUST PICKING UP.. THE ENGINE IS AT ECO MODE, THE GAS ENGINE IS WORKING AT HIGH RPM. SOUNDS JUST LIKE A REGULAR ENGINE CAR AT 8RPM SOUND. SPEED AT 65MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141894October 22, 2018
POWER TRAIN, VISIBILITY/WIPER
ON STEEP INCLINE THIS VEHICLE ROLLED VIOLENTLY BACKWARDS WHEN I RELEASED THE EMERGENCY BRAKE EVEN WHEN I APPLIED GAS TO BRING IT FORWARD HAVE GRAVE CONCERNS AS TO THIS VEHICLES SAFETY ON STEEP HILLS OR INCLINES ALSO THE AIR VENT ON THE FRONT WINDSHIELD IS VERY SHORT AT TIMES ITS DIFFICULT TO KEEP THE WINDSHIELD FROM FOGGING UP UNLESS I USE THE A/C EVEN IN COLD WEATHER VERY UNSAFE AS YOU CANNOT SEE THE ROAD IT GETS SO BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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