GMC Terrain Complaints

3,167 consumer complaints on file.

#11387545January 11, 2021
SERVICE BRAKES
THE AUTOMATIC BRAKE ASSIST LOCKS UP THE RIGHT FRONT WHEEL. THE WHEEL STILL TURNS BUT THE BRAKE OVERHEATS AND STARTS SMOKING AFTER JUST A FEW MINUTES OF DRIVING. IT WAS BEING DRIVEN ON A CITY STREET AT ABOUT 30 TO 40 MPH. NORMAL BRAKING AT STOPLIGHTS AND SUDDENLY FELT LIKE A TIRE HAD GONE FLAT. WHEN I CHECKED, THE RIGHT FRONT WHEEL WAS SMOKING. WE HAD THE CALIPERS AND PADS REPLACED, BUT THAT DID NOT FIX THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387083January 7, 2021
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
RADIO STSYEM WENT OUT, WIPED BLADE MOTOR DEFECTIVE, CAM SHAFT SENSORS WENT OUT DUE TO OIL CONSUMPTION, SENSOR ACTUATOR WENT OUT DUE TO OIL CONSUMPTION, CAR WOULD DIE WHILE DRIVING BECAUSE OF OIL CONSUMPTION/CAM SHAFT ERROR, ENGINE IS CONSUMING TO MUCH OIL-PER ENGINE OIL STUDY DONE BY MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386773January 6, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS A MESSAGE FLASHING ON THE INSTRUMENT PANEL WITH A MESSAGE TO TURN OFF THE VEHICLE. THE DRIVER PULLED OVER AND TURNED OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR MAIN SEAL WAS BLOWN DUE TO EXCESSIVE CRANKCASE PRESSURE. THERE WAS ALSO A MINIMAL AMOUNT OF OIL IN THE ENGINE. THE MECHANIC INFORMED THE CONTACT OF TSB: 14882 AND 19NA021. ROBERT BROGDEN BUICK GMC (1500 E. SANTA FE ST., OLATHE, KS 66061 (913)782-1500) WAS CONTACTED AND STATED THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED TO TOW THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386875January 6, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE SERVICE STABILITRAK LIGHT CONTINUES TO COME ON. WHEN IT DOES, ALMOST ALL OF THE LIGHTS ON THE DASH LIGHT UP AND THE CAR PUTS ITSELF IN NEUTRAL AND SHUTS OFF. THIS HAS HAPPENED 5 TIMES IN THE PAST TWO WEEKS. TWICE WITH MY [XXX] IN THE CAR. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). THE CAR WAS PURCHASED 12/23/2020 AND IT FIRST SHUT OFF WITH THE SERVICE STABILITRAK WARNING 12/31/2020. I'VE TAKEN IT TO THE DEALERSHIP FOR REPAIR. THEY REPLACED THE FRONT RIGHT WHEEL SENSOR TODAY AND IMMEDIATELY AFTER LEAVING THEIR LOT, IT SHUT OFF TWICE. I DID A SEARCH ON THE VIN AND FOUND THAT THIS VEHICLE HAD ISSUES AT 11K MILES AND 27K MILES. NOW AGAIN AT 55K MILES. THE CAR JUST SHUTS ITSELF OFF WHILE DRIVING. FIRST TIME IT HAPPENED, I WAS ROUNDING A CORNER IN HIGH TRAFFIC AND IN MID TURN, THE CAR SHUT OFF. I WAS ALMOST HIT BY SEVERAL CARS. THIS VEHICLE IS DANGEROUS. IT HAPPENED ONCE WHILE ON THE HIGHWAY WITH MY 15 MONTH OLD IN THE CAR AND TODAY IT HAPPENED TWICE WITH HER IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386584January 5, 2021
VISIBILITY/WIPER
DATE 12/31/20 7:25AM LEXINGTON KY I HAD JUST LEFT WORK AND WAS HEADING HOME NORTHBOUND ON I-75 TOWARD GEORGETOWN EXIT #125 DURING A HEAVY RAIN. I CAN NOT RECALL USING MY MAX WIPER INTERVAL SPEED BEFORE THIS INCIDENT. I WAS IN THE MIDDLE OF THREE LANES WITH A SPEED AROUND 50MPH AND MY WIPERS STOPPED WORKING! I WAS ABLE TO SLOWLY TRANSITION LANES TO PULL OVER ON THE SIDE OF THE INTERSTATE. ONCE THE RAIN SUBDUED SOME, I WAS ABLE TO EVALUATE THE ISSUE. I COULD HEAR THE MOTOR OPERATING BUT THE WIPERS WERE NOT MOVING. I COULD MANUALLY MOVE THE WIPERS FREELY WITH EASE; THEREFORE MOVED THEM DOWN FROM THE MIDDLE OF THE WINDSHIELD. I WAS VERY FORTUNATE THAT AN ACCIDENT DID NOT OCCUR! EXTREMELY TERRIFYING EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386720January 5, 2021
ENGINE, UNKNOWN OR OTHER
OIL WAS POURING OUT FROM THE BOTTOM OF OUR 2013 GMC TERRAIN, "LOW OIL PRESSURE SHUT OFF ENGINE" SIGNAL CAME ON THE DASHBOARD. TERRAIN HAD TO BE TOWED TO A LOCAL SHOP WHERE THEY RAN A DIAGNOSTIC TEST. DIAGNOSTIC TEST CAME BACK WITH #19-NA-021. WE WERE INFORMED ABOUT SB-10057977-8108, A RECALL FROM GM INVOLVING AN OIL LEAK FROM REAR PART OF ENGINE. WE HAVE ALSO BEEN INFORMED THAT OUR VIN IS INELIGIBLE AND CANNOT BE PROTECTED THROUGH THE SPECIAL COVERAGE, BUT ARE REQUESTING AN INVESTIGATION INTO THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386526January 4, 2021
ENGINE
DRIVING FROM WORK CAR WAS WORKING FINE. CAME TO A STOP. CAR STARTED SOUNDING LIKE A DIESEL TRUCK. NEXT STOP CAR STOPPED ALL OF A SUDDEN. TOWED IT HOME THEN TO THE SHOP. MECHANIC ASKED ME WHEN I DID THE LAST OIL CHANGE. OIL CHANGE WAS DONE AT DEALERSHIP 8 WEEKS AGO. OIL HAD BURNED COMPLETELY AND CAUSED THE ENGINE TO FAIL. I NOW NEED TO REPLACE COMPLETELY. $5K ON A 6 YEAR OLD CAR WITH 84K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386340January 4, 2021
ENGINE
PURCHASED A 2011 GMC TERRAIN IN MAY WITH 94K MILES. W?HEN CHANGE OIIL LIGHT CAME ON, TOOK TO A GMC DEALER TO HAVE IT SERVICED. DROVE IT HOME ABOUT 50 MILES, PARKED IN GARAGE AND 4 DAYS LATER STARTED IT. ENGINE MADE A WEIRD NOISE SO I TURNED IT OFF. WOULD NOT START AGAIN AND HAD IT TOWED TO A LOCAL GARAGE WHO TELLS ME THE TIMING CHAIN BROKE AND BENT ALL THE VALVE STEMS AND DAMAGED THE HEADS. THE VEHICLE IS FINANCED SO I'M MAKING PAYMENTS ON A WORTHLESS SUV THAT NOW NEEDS A NEW ENGINE AT A COST OF ABOUT 7500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386134January 2, 2021
VISIBILITY/WIPER
WHILE DRIVING DOWN THE INTERSTATE, IT BEGINS TO RAIN, I ENABLE THE WHIPERS TO ASSIST WITH CLEARING THE WINDOW. THIS WORKS FOR A FEW MINUTES AND THEN ALL OF SUDDEN WHIPERS QUIT WORKING WHILE IN MOTION IN THE RAIN. THIS IS NOT GOOD AT ALL. THIS IS A MAJOR SAFETY ISSUE CAUSING AN IMPAIRMENT TO VISIBILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386151January 2, 2021
FUEL/PROPULSION SYSTEM
MY DAUGHTER WAS DRIVING TO A FRIENDS HOUSE. SHE LOST ALL POWER, AND THE VEHICLE WOULD NOT START BACK UP. THERE WAS 3/4 TANK OF GAS IN IT. WE HAD IT TOWED TO A NEARBY SHOP TO HAVE IT LOOKED AT. UPON THE VEHICLE LEAVING IT HAD A LOT OF GAS ON THE GRAVEL ROAD. WHEN IT MADE IT TO THE SHOP THERE WAS OBVIOUS FUEL LINE ISSUES. THIS VEHICLE HAS NOT BEEN FIXED YET, STILL WAITING ON A REPLACEMENT LINE FROM A DEALERSHIP. THIS IS SOMETHING THAT GM SHOULD HAVE HAD RECALLED AND FIXED IMMEDIATELY. THIS MIGHT HAVE BEEN AN ISSUE THAT WOULD HAVE BEEN FIXED DUE TO IT STILL UNDER A MANUFACTURERS WARRANTY, BUT I DO NOT HAVE ACCESS TO THAT. THE SHOP WHERE THE WORK IS GOING TO GET FIXED AT SAID THIS WAS COVERED UP TO 150,000 MILES. IF THIS WAS AN ISSUE TO THAT MILEAGE, IT SHOULD BE EXTENDED TO THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386188January 2, 2021
ELECTRICAL SYSTEM
CAR SHUTS OFF COMPLETELY AT A STOP AND NO POWER AT ALL UNTILL IT IS JUMP STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385564December 30, 2020
ENGINE
DRIVING MY 2013 GMC TERREIN (2.4L) IT WAS ABOUT 20 DEGREES OUT, A WARNING LIGHT CAME ON THAT OIL PRESSURE IS LOW "STOP ENGINE IMMEDIATELY. I PULLED OVER AT A GAS STATION AND AS GOT OUT OF THE CAR I COULD SEE A OIL SPILLING FROM BELOW THE ENGINE. I HAD IT TOWED TO MY MECHANIC AND HE SAID IT HAD A A REAR CRANKSHAFT SEAL OIL LEAK. I HAD RECEIVED AN EXTENDED WARRANTY BULLETIN 14882 WHICH GMC RECOGNIZE THE ISSUE. THIS SPECIAL COVERAGE COVERS THE CONDITION (2010-2013 GMC TERRAIN VEHICLES EQUIPPED WITH A 2.4L ENGINE (LAF, LEA OR LUK) THAT HAVE EXPERIENCED HIGH OIL CONSUMPTION MAY ALSO EXPERIENCE A FROZEN AND/OR PLUGGED PCV (POSITIVE CRANKCASE VENTILATION) SYSTEM DURING COLD WEATHER OPERATION. THIS CONDITION MAY INCREASE CRANKCASE PRESSURE LEADING TO A REAR CRANKSHAFT SEAL OIL LEAK) FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP. MY CAR IS A 2013 GMC TERRAIN WITH 119,000 MILE AND SHOULD QUALIFY FOR THE EXTENDED WARRANTY. I CALLED THE GMC CUSTOMER SERVICE AND I WAS TOLD THAT MY VIN DOESN'T QUALIFY AND THE DEALER IS ASKING FOR $3500 FOR REPAIRS. MY MECHANIC DID THE REPAIRS FOR $1500 BUT GMC WILL NOT REIMBURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385496December 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, THE FOLLOWING DAY THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE OIL PRESSURE WAS LOW AND THE TIMING CHAIN HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384828December 24, 2020
ENGINE, UNKNOWN OR OTHER
ON 08/05/2020 I WAS SOLD THIS VEHICLE WITH A CRACKED MANIFOLD. UPON REPLACEMENT OF THE MANIFOLD IT WAS DISCOVERED THAT TWO MANIFOLD BOLTS WERE SEARED ON THE ENGINE BLOCK SIDE. AFTER CONSULTING MY MECHANIC AND ANOTHER, I WAS ADVISED THAT 1) TO REPAIR THE ENGINE HAS TO BE LIFTED AS THE SPACE BETWEEN THE FIREWALL AND THE ENGINE IS TOO SMALL TO MAKE REPAIRS WITHOUT LIFTING THE ENGINE ( MANUFACTURE DEFECT) . FURTHER, IT WAS ADVISED TO ME THAT COMPLETELY SEALING THE MANIFOLD COULD LEAD TO A FIRE IN THE CATALYTIC CONVERTER BECAUSE ' THESE ENGINES RUN HOT'. AS I EXPRESSED THAT THIS VEHICLES 'ANTIFREEZE' LEVEL IS NOT STABLE AS I HAVE EXPERIENCED WITH OTHER VEHICLES. IN OTHER WORDS THIS VEHICLE BURNS UP ANTIFREEZE QUICKER THAN I'VE SEEN OCCUR IN OTHER VEHICLES. AFTER RESEARCHING THE TOPIC IT WAS DISCOVERED BY CONSUMER REPORTS THAT THESE VEHICLES HAVE MAJOR DEFECTIVE ENGINES WITH REPAIRS TO MANIFOLD BEING NOTORIOUS. AND TO HAVE TO HAVE THE ENGINE LIFTED EACH TIME IS UNREASONABLY COSTLY. AND I NO LONGER FEEL SAFE DRIVING THIS VEHICLE IF A DEFECTIVE ENGINE RUNS HOT AND THERE'S A RISK OF FIRE. THIS IS EXACERBATED BY THE FACT OF THE TINY SPACE BETWEEN THE ENGINE AND FIREWALL WITHIN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384441December 21, 2020
AIR BAGS
MY AIR BAG WARNING LIGHT/DASHBOARD MESSAGE HAS COME ON 7 TIMES IN THE LAST 3 WEEKS, ALONG WITH 4 OTHER TIMES IN THE 2 MONTHS PRIOR, BUT THE GMC DEALERSHIP WILL NOT INVESTIGATE SINCE IT DOES NOT STAY ON. AT THE MOST RECENT EVENT THIS WEEKEND, I PRESSED ONSTAR, AND THEY RAN DIAGNOSTICS AND EMAILED ME THE "B0085" DETECTED ERROR CODE, BUT MY DEALERSHIP WILL STILL NOT INVESTIGATE, SINCE THE LIGHT WENT OUT. THE LIGHT HAS COME ON AT STARTUP AND WHILE DRIVING. WARNINGS HAVE COME ON 8/27/20, 10/5, 10/8, 10/12, 111/28, 12/2, 12/8(X2), 12/11, 12/14, AND 12/19/20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384238December 20, 2020
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING. I CAN HEAR THE MOTOR WORKING BUT THE ARMS DOD NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384183December 19, 2020
VISIBILITY/WIPER
WIPER HAVE QUIT WORKING. IT APPEARS TO BE A LINKAGE ISSUE. NOTICED WHEN IT STARTED RAINING AS WE WERE DRIVING HOME. WE WERE FAIRLY CLOSE TO HOME AND MADE IT HOME WITHOUT INCIDENT. IT APPEARS THAT THIS IS KNOWN ISSUE WITH THE TERRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384137December 18, 2020
ENGINE, POWER TRAIN
MY 2013 GMC TERRAIN DIED WHILE I WAS DRIVING DOWN THE ROAD, IT WAS FOUND TO HAVE EXCESSIVE OIL CONSUMPTION, NONE OF THE WARNING LIGHTS IN THE CAR CAME ON NOT EVEN THE OIL LIGHT TO INDICATE LOW OIL. THE CAR HAD BAD PISTON RINGS WHICH WAS PART OF THE CAUSE. GM KNEW ABOUT THIS ISSUE BUT DIDN'T PROPERLY NOTIFY EVERYONE INVOLVED. I KNEW NOTHING ABOUT THIS ISSUE UNTIL IT HAPPENED TO ME & LATER RECEIVED A LETTER STATING MY CAR WAS INADVERTENTLY LEFT OUT OF THE INITIAL SCA. THE FACT THAT THESE CARS DIE WHILE DRIVING WITHOUT ANY WARNING IS EXTREMELY DANGEROUS. I HAVE CHILDREN THAT WERE IN THE CAR WHEN THIS HAPPENED WE ARE LUCKY WE DIDN'T HIT ANYONE AND NO ONE HIT US. GM HAS BEEN UNWILLING TO HELP WITH ANY OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383675December 16, 2020
SERVICE BRAKES, ENGINE, POWER TRAIN
DRIVING ON THE HIGHWAY MY CAR WOULD NOT GO. CAR SENSOR PREVENTED MY CAR FROM MOVING BECAUSE THE WHEEL BEARINGS WENT OUT ON THE USED CAR I JUST PURCHASED. THE TIMING BELT IS ALSO LOOSE AND THE MOTOR CAN SEIZE UP AT ANY MOMENT. MY ALL WHEEL DRIVE STOPPED WORKING AS WELL BECAUSE OF THIS. I HAD TO PUT ON MY FLASHERS AND TRY TO MAKE IT TO AN AREA WHERE I COULD GET OFF THE HIGHWAY. I CALLED A TOW TRUCK. I HAVE COPIES THEY WILL NOT DOWNLOAD HERE, BUT AVAILABLE IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383809December 16, 2020
ENGINE
ENGINE HAD TO BE REPLACED AT 84,000 MILES . STATES ON DOCS AT TIME OF REPLACEMENT TIMING CHAIN AND CAM WORN DUE TO LOW OIL .HAS WARRANTY BUT FOR REPLACING DUE TO 'OIL CONSUMPTION ' BUT SERVICE MANAGER REFUSES TO WRITE THAT ALTHOUGH HE HAS STATED IT.GM REFUSES TO HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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