GMC Terrain Complaints

3,167 consumer complaints on file.

#11394800February 5, 2021
ENGINE
I JUST FOUND OUT THAT THIS VEHICLE HAS A RECALL CONCERNING OIL CONSUMPTION. I JUST FOUND OUT ABOUT THIS ISSUE. I WANT TO KNOW WHAT COULD BE DONE TO HAVE MY VEHICLE REPAIRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394636February 4, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE VEHICLE STARTED TO DECELERATE WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT HE SAW BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE AS HE WAS PULLING OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A BROKEN PART IN THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11394392February 3, 2021
ENGINE, POWER TRAIN
BURNING OIL ENGINE POWER REDUCED BUCKING STALLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394397February 3, 2021
ENGINE
WHILE DRIVING ALONG WITH ONGOING TRAFFIC THE VEHICLE STOPS AND ALMOST CAUSED ME AN SEVERAL ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391157February 2, 2021
VISIBILITY/WIPER
AS I'M DRIVING IN SNOWING CONDITIONS AND ROAD MUST FROM TRAFFIC IN FRONT OF ME, THE WIPER ON THE DRIVER'S SIDE STOPPED WORKING. I HAD TO STOP AND GET OFF THE ROAD BECAUSE I COULDN'T SEE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391011February 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CONTACT'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391095February 1, 2021
VISIBILITY/WIPER
WHILE DRIVING ON THE INTERSTATE, THE DRIVER'S SIDE WIPER STOPPED WORKING DURING A HEAVY RAINSTORM. THE PASSENGER SIDE WORKS PERFECTLY. I SAW WHERE THE 2013 MODELS HAVE A RECALL FOR THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390858January 31, 2021
SERVICE BRAKES
MY 2018 GMC TERRAIN BRAKES DID NOT WORK WHEN COMING TO A STOP AT STOP LIGHTS WHICH CAUSED ME TO REAR END THE CAR IN FRONT OF ME. THERE WAS NO WARNING ON MY SUV NOR DID I RECEIVE A RECALL ON THIS MATTER. THIS HAPPENED TWICE TO ME IN THIS SAME VEHICLE WHERE THE BRAKES DID NOT RESPOND AT A LOW SPEED CAUSING AN ACCIDENT. THIS ACCIDENT JUST HAPPENED TO CAUSE DAMAGE TO MY VEHICLE AND THE CAR IN FRONT OF ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11390694January 29, 2021
ENGINE, POWER TRAIN, WHEELS
MY CHECK ENGINE LIGHT CAME ON ALONG WITH A A MESSAGE THAT STATES 'REDUCED ENGINE POWER' AND A MESSAGE READING 'SERVICE STABILITREK WHEN I WAS DRIVING ON THE HIGHWAY AT 70 MPH. THIS CREATED SUDDENLY JERKING AND SLOW ACCELERATION SO THAT I HAD TO PULL OFF THE ROAD. I FOUND A FORUM AT [XXX] THAT REVEALS THAT THIS HAS BEEN AN ISSUE WITH GMC MODES AT LEAST AS LONG AS 2011. THE DURATION FOR WHICH THIS HAS BEEN A PROBLEM WITH GMC MODELS, AND THE FACT THAT STABILITREK IS AN INTEGRAL SAFETY FEATURE OF THE VEHICLE IN AVOIDING ACCIDENTS SEEMS TO MERIT A RECALL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389844January 25, 2021
ENGINE
I HAD A BRAND NEW MOTOR PUT IN MY CAR AT 73547 MILES AND NOW AT 124079 I AM HAVING THE SAME ISSUES. THEY TOLD ME THAT THEY WON'T PAY FOR IT BECAUSE THE 100,000 WARRANTY IS UP. THE NEW PARTS THAT I PUT IN MY CAR WILL HAVE A WARRANTY, BUT THE NEW MOTOR THAT I PUT IN MY CAR WENT UNDER THE OLD POWER TRAIN WARRANTY. CHECK ENGINE LIGHT CAME ON WHILE DRIVING TO DEALERSHIP TO GET AN OIL CHANGE AND I HAD IT TOWED RIGHT AWAY TO FM DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389913January 25, 2021
VISIBILITY/WIPER
ON JANUARY 25, 2021, MY 16-YEAR-OLD DAUGHTER WAS DRIVING MY TERRAIN DOWN THE MAIN ROAD IN OUR TOWN, IT WAS DARK AND IT WAS STARTING TO RAIN. SHE TURNED ON THE WINDSHIELD WIPERS AND AFTER MAKING ONE PASS THEY STOPPED IN THE UPRIGHT POSITION. THIS SCARED HER TO DEATH, SHE WAS ABLE TO PULL OVER AND CALL ME AND WAIT TILL THE RAIN STOPPED BUT HAD EITHER ONE OF US BEEN DRIVING ON THE HIGHWAY AT 70MPH THIS COULD HAVE ENDED DIFFERENTLY. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389583January 23, 2021
ENGINE, UNKNOWN OR OTHER
EXCESSIVE ENGINE OIL CONSUMPTION ABOUT A QUAKER OF OIL EVERY 2000 MILES. THIS VEHICLE WAS BOUGHT FROM A NON GMC AS USED CERTIFIED WITH 145450 MILES DATE 01/18/2019. BY THEN THEN VEHICLES WAS CLASSIFIED AS RECALL. WITH ESPECIAL COVERAGE WARRANTY FROM GMC PLEASE SEE BULLETIN NUMBER 15285A. I REACH OUT TO GM CUSTOMER ENGAGEMENT CENTER OF CA, BUT THEY REFUSED TO PAY FOR DIAGNOSES FEES AND REPAIRS , QUOTE THE VEHICLE IS OVER 120000. I HAD ALSO MADE A COMPLAIN TO THE BETTER BUSINESS BUREAU. I WOULD LIKE GMC PAY FOR DIAGNOSES AND REPAIRS TO A CERTIFIED LOCAL GMC DEALERSHIP. THANK YOU FOR YOU HELP RESPECTFULLY, CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389584January 23, 2021
ENGINE, UNKNOWN OR OTHER
EXCESSIVE ENGINE OIL CONSUMPTION ABOUT A QUAKER OF OIL EVERY 2000 MILES. THIS VEHICLE WAS BOUGHT FROM A NON GMC AS USED CERTIFIED WITH 145450 MILES DATE 01/18/2019. BY THEN THEN VEHICLES WAS CLASSIFIED AS RECALL. WITH ESPECIAL COVERAGE WARRANTY FROM GMC PLEASE SEE BULLETIN NUMBER 15285A. I REACH OUT TO GM CUSTOMER ENGAGEMENT CENTER OF CA, BUT THEY REFUSED TO PAY FOR DIAGNOSES FEES AND REPAIRS , QUOTE THE VEHICLE IS OVER 120000. I HAD ALSO MADE A COMPLAIN TO THE BETTER BUSINESS BUREAU. I WOULD LIKE GMC PAY FOR DIAGNOSES AND REPAIRS TO A CERTIFIED LOCAL GMC DEALERSHIP. THANK YOU FOR YOU HELP RESPECTFULLY, CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389598January 23, 2021
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
DRIVING HOME FROM WORK LAST NIGHT IN MY CAR AND WHEN I GOT TO MY NEIGHBORHOOD, I ROLLED DOWN THE WINDOW A TAD FOR SOME FRESH AIR, AND THEN NOTICED A WEIRD CRANKING SOUND COMING FROM UNDER THE HOOD. I CONTINUED HOME CAUTIOUSLY, NOTICING AT THIS POINT THAT WHEN I WOULD ACCELERATE THE CAR WOULD SHAKE SOME AND THE LIGHTS WOULD FLICKER SOME. I HAD NOT NOTICED ANYTHING ON THE 25 MILE DRIVE TO WORK THAT MORNING AND MOST OF THE DRIVE HOME UNTIL SLOWING DOWN FROM HIGHWAY TO NEIGHBORHOOD ROAD. WHEN I GOT TO MY CARPORT I PARKED MY CAR AND GOT OUT, NOTICING THE SMELL OF BURNING OIL. I QUICKLY LOOKED UNDERNEATH AND SAW OIL SPILLING, AND LOOKED BEHIND MY CAR TO SEE A HUGE LINE OF OIL FROM WHERE I HAD COME THROUGH THE NEIGHBORHOOD TO THE CARPORT. FAINT BLUE SMOKE WAS ALSO VISIBLE, AT THIS POINT I SHUT MY CAR OFF. THERE WAS NEVER A SINGLE INDICATION LIGHT OF ANY SORT AT ANY POINT IN TIME. I HAVE FULL SERVICE RECORDS I HAVE ALWAYS MAINTAINED MY CAR EVERY 5000 MILES OR LESS, LAST TIME BEING BARELY 2 MONTHS BEFORE THIS INCIDENT, $150 SERVICE AND FULL CHECKUP. 30 MINUTES LATER I CAME BACK OUT TO INSPECT AND EVERYWHERE ON THE UNDERSIDE OF MY CAR WAS DRIPPING OIL ON THE GROUND, A GOOD 7X3 FOOT AREA WITH DRIPS EVERYWHERE AND MAIN POOL NEAR THE FRONT. AFTER DOING SOME RESEARCH I HAVE SEEN MANY MANY CLAIMS DESCRIBING THIS EXACT PROBLEM WITH THE SAME YEAR AND MODEL AS ME, AS LITTLE AS 8 DAYS AGO POSTING ABOUT IT. I HAVE NEVER HAD ANY RECALLS OR NOTICES OF THIS PROBLEM BUT I SEE CLASS ACTION LAW SUITES OVER THIS OIL CONSUMPTION PROBLEM ONLINE, HOWEVER I SEE ALSO SEE ARTICLES SAYING HOW OVER 41,000 VINS WERE EXCLUDED AND PEOPLE ARE HAVING EXTREME PROBLEMS WITH THIS SITUATION. NON-PERSONAL INFO AS A YOUNG MAN WITH THIS BEING MY FIRST MAJOR PURCHASE, HAVING MAINTAINED MY CAR AS REQUIRED AND HAVING PAID $10980 I AM EXTREMELY UPSET BEING OUT OF TRANSPORTATION DUE TO MECHANICAL FLAW ON PISTON DESIGN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388916January 19, 2021
ENGINE, UNKNOWN OR OTHER
ON A HIGHWAY WAY HOME AND SAYS REDUCED ENGINE POWER LIKE 3 DAYS AFTER GETTING TRANSMISSION REPLACED HAD TO GET IT TOWED I HAD MY KIDS WITH ME AND MECHANIC TOLD ME IT'S THE ENGINE IT HAD NO OIL IN IT WHEN IT DID HAVE OIL BEFORE THAT HAPPENED IT DIDN'T SHOW LEAKING OR NOTHING NOW I'M OUT OF MY MONEY UNDER 86,000 MILES YET 2011 TERRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388656January 18, 2021
ENGINE
I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DRIVING WHEN THIS HAPPENED. FIRESTONE SAID REALLY BAD OIL LEAK THAT DAMAGED TIMING CHAIN AND LOWER ENGINE. THEY SAID I NEED TO REPLACE THE ENGINE. WHY DIDN'T I GET ANY WARNING LIGHTS INDICATING THERE WAS A PROBLEM BEFORE MY ENGINE WAS DAMAGED DUE TO EXCESSIVE OIL USAGE. I SEE THIS SAME ISSUE HAS HAPPENED TO OTHER OWNERS WITH THIS VEHICLE. I WAS DRIVING ON THE HIGHWAY AND COULD HAVE BEEN IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388577January 17, 2021
ELECTRICAL SYSTEM, ENGINE
STATIONARY SENSOR LIGHTS COME ON STEERING MONITORING WARNING ALSO REDUCED ENGINE POWER THEN DOESN'T COME ON AFTER TURNING OFF AND IT DOESN'T TURN OFF LIKE IT SHOULD IT IS LIKE THE ENGINE BEGINS CHOKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388419January 16, 2021
VISIBILITY/WIPER
UPDATE: PLASTIC WIPER JOINTS REPLACED 3 TIMES, QUIT AFTER 3 DAYS. COMPLETE WIPER ASSEMBLY REPLACED, QUIT AGAIN. THE ASSEMBLY WAS THE "NEW" VERSION, COMPLETELY DIFFERENT THAN ORIGINAL, STILL STOPPED MID USE. GMC NEEDS TO RECALL THIS PART IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388431January 16, 2021
ENGINE
I HAVE BEEN HAVING OIL CONSUMPTION PROBLEMS FOR THE 11 MONTHS BEFORE THE ENGINE QUIT WORKING AS SOON AS I PULLED OUT OF A SHOPPING CENTER. I CONTACTED GM TO SEE IF ANYTHING COULD BE DONE. I HAD THE CAR TOWED TO A CERTIFIED DEALER TO HAVE THEM LOOK AT IT AND GM KNEW I HAD 124,000 MI ON THE ENGINE. THEY STILL WANTED ME TO BRING IT TO THEM, FOR THEM TO LET ME KNOW THEY WEREN'T GOING TO HELP OR PICK UP ANYTHING. I OWE 9,000 ON THE CAR AND THATS WHAT THEY WANT TO CHARGE ME FOR A NEW ENGINE. TRIED GOING TO ANOTHER DEALERSHIP TO TRY TO TRADE CAR IN AND THEY WANT ME TO PAY ALMOST 600 A MONTH COMPARED TO MY 225 NOW! NO HELP WHERE EVER I GO... BEFORE, I WENT TO DEALER AND GM I TRIED TO FIX IT BY CHANGING OUT ALTERNATOR, SPARK PLUGS, NEW BATTERY AND Q NEW TIMING CHAIN. WHEN, WE TOOK TOP OF ENGINE OFF WE FOUND THE FOURTH OF JULY UNDER THE HOOD WITH ROLLER BEARING AND ROCKERS EXPLODED EVERYWHERE ALONG WITH THE CHAIN GUARD WAS WEDGED BETWEEN GEAR AND CHAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388126January 14, 2021
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT HER VEHICLE WOULD FAIL TO START UP AFTER MULTIPLE ATTEMPTS WITH AN UNKNOWN ENGINE WARNING LIGHT ILLUMINATED ON THE DASHBOARD. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE BUT STATED THAT THE FAILURE WAS LIKELY CAUSED BY A DEFECT INSIDE THE ENGINE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,497.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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