GMC Terrain Complaints

3,167 consumer complaints on file.

#11397978February 25, 2021
ELECTRICAL SYSTEM, ENGINE
CAR RANDOMLY SHUTS OFF WHILE DRIVING IT DOESN'T MATTER IF I AM ON THE HIGHWAY OR DRIVING THROUGH THE CITY, ALSO ENGINE POWER REDUCED MODE. THROWS RANDOM CODES EVEN AFTER CODES HAVE BEEN SERVICED. WE HAVE BEEN DEALING WITH THIS ISSUE FOR CLOSE TO 2 YEARS WITH NO RESOLVE. AFTER FURTHER INVESTIGATION WE HAVE FOUND THERE ARE MULTIPLE COMPLAINTS OF THIS EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397836February 25, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
WHEN RESTARTING AFTER VEHICLE "AUTO STOP" I AM GETTING "SERVICE BRAKE ASSIST" AND OCCASIONALLY "SERVICE ESC" WARNINGS. THESE WARNINGS WERE ASSOCIATED WITH BRAKE FAILURE IN GM SUV'S AND PICKUPS AND WERE SUBJECT TO A RECALL. NO SUCH RECALL EXISTS FOR THE TERRAIN. I HAVEN'T YET EXPERIENCED A BRAKE FAILURE BUT GM SEEMS TO WANT TO WAIT UNTIL I DO TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397678February 24, 2021
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
PURCHASED GMC 2017 TERRAIN 1 MONTH AGO TODAY. THE FIRST WEEK I HAD IT THE ENGINE KEPT STALLING WHILE IDLING. I TOOK IT TO THE DEALERSHIP FOR THEM TO FIX. I GOT IT BACK AND IT SEEMED TO RUN HARD. 3 DAYS LATER I FOUND THAT NOT ONE BUT BOTH KEY FOBS WOULD NOT WORK. THE BATTERY IS BRAND NEW. WHEN I SPOKE TO SERVICE MAN AT DEALERSHIP, HE STATED THAT ONE FOB WAS FAULTY AND THEY WOULD ORDER A NEW ONE. I HAVEN'T HEARD BACK FROM THEM...TODAY I GOT INTO A FRONT END COLLISION WHERE THE AIR BAGS DID NOT DEPLOY CAUSING ME INJURY. ONLY AFTER THE FACT DID THE ALARM SOUND AND DASH MESSAGE CAME ON STATING SERVICE AIRBAG. THE FOUR WAY LIGHTS WOULD NOT STAY ON AND THE INTERIOR LIGHTS WOULD NOT TURN OFF. AND THERE WAS A SMELL OF SOMETHING BURNING.. NO RETURN CALL FROM GMC.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11397807February 24, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
VEHICLE SINCE PURCHASE SHOWS NO SIGNS OF LEAK BUT GOES THROUGH OIL AT ABOUT 1 QUART EVERY 1000 MILES MAX. CHECK ENGINE LIGHT ALWAYS ON, SENSORS INDICATE POSSIBLE FAULTY PISTON RINGS. ALL WERE PROBLEMS IN LATER MODEL GMC TERRAINS. WHEN LOW ON OIL WHILE DRIVING AND STATIONARY ALL LIGHTS WILL LIGHT UP AND ENGINE WILL GO INTO REDUCED POWER MODE SAYING TO SERVICE STABILITRACK. CAR WILL NOT GO ABOVE 10 MPH WHEN IN THIS MODE, SOMETIMES UNABLE TO MOVE AT ALL. GOES AWAY AFTER MORE OIL ADDED. GMC TERRAIN HAD RECALLS ON YEARS 2010-2013 FOR ALL ENGINE FAILURE PROBLEMS/REPAIRS DUE TO FAULTY PISTON RINGS/OIL CONSUMPTION ISSUES. NUMEROUS 2014-2016 GMC TERRAINS HAVE CLAIMS OF THE REDUCED POWER/STABILITRACK PROBLEM WITH NO SOLUTION, I BELIEVE BOTH PROBLEMS ARE DIRECTLY RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397588February 23, 2021
ENGINE
CAR IS EXPERIENCING OIL CONSUMPTION AT A HIGH RATE. I LOOKED INTO HIS AND I GUESS IS VERY COMMON. AND I GUESS GM WON'T DO ANYTHING ABOUT IT. WHAT DO I DO NOW? DO I JUNK IT AND TAKE A LOSS AS THE MOTOR IS NOW MAKING NOISE . THERE HAS GOT TO BE SOMETHING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397601February 23, 2021
ENGINE
LEFT MY HOUSE ON A VERY COLD MORNING (BELOW 10 DEGREES) AND WHILE I WAS DRIVING AND MY ENGINE STARTED MAKING A VERY LOUD CLATTERING NOISE. LOW POWER MESSAGE DISPLAYED ON THE DASH AND SEVERAL LIGHTS DISPLAYED. NOTHING PRIOR TO THE NOISE. IMMEDIATELY PULLED IN AND PARKED MY VEHICLE. I HAD THE CODES RAN, CHECKED THE OIL AND IT HAD NONE! THE VEHICLE WAS CHECKED OUT AND THE PCV VALVE FAILED/FROZE CAUSING COMBUSTION IN THE ENGINE AND BLEW OUT THE REAR MAIN SEAL. ACCORDING TO SERVICE BULLETIN 14882 THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND 2010-2014 CHEVROLET EQUINOX (WHICH IS BASICALLY THE SAME THING) A RECALL WAS ISSUED. MY VEHICLE IS A 2014 (WHO'S TO SAY WHEN THE ENGINE WAS NOT BUILT IN 2013?) AND IT DOESN'T APPEAR THE ISSUE WAS FIXED ON THE 2014S WHICH IS GOING TO COST ME APPROXIMATELY $3000 TO FIX. WHEN THE REAR MAIN SEAL BLEW (OR STARTED LEAKING) IT COATED THE WHOLE UNDERSIDE OF MY VEHICLE WHICH COULD HAVE CAUSE ME TO WRECK OR CATCH FIRE. I HAD TO HAVE MY VEHICLE TOWED SINCE I WAS SEVERAL MILES FROM HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397101February 20, 2021
ENGINE
2013 TERRAIN STARTED SHAKING WHILE MY 16 YEAR OLD DAUGHTER WAS DRIVING IT ON THE HIGHWAY. SHE BROUGHT IT HOME AND PARKED IT. THEN IT STARTED LEAKING OIL. ON 2/15/21, WE HAD THE TERRAIN TOWED TO THE LOCAL GM DEALERSHIP. SERVICE MANAGER, FRED, SAID THE REAR MAIN SEAL BLEW OUT CAUSED FROM TOO MUCH PRESSURE DUE TO FROZEN/PLUGGED PCV. GM SERVICE BULLETIN 14882 DESCRIBES THIS ISSUE. ON 2/19/21 AT 3:15PM, FRED STATED ON A RECORDED CALL WITH ME AND GM CUSTOMER SERVICE THAT THE TERRAIN'S 'PROBLEMS ARE EXACTLY AS DESCRIBED IN THE BULLETIN' BUT GM REFUSES TO COVER THE COST TO REPAIR MY 2013 TERRAIN WITH 99,500 MILES. GM FIRST AGREED TO PAY $500 TOWARD THE COST OF THE REPAIR, BUT HAS SINCE REDUCED THE AMOUNT TO $200. THIS IS A GM DESIGN FLAW THAT CAUSES ENGINE DAMAGE. GM CUSTOMERS SHOULD NOT BE RESPONSIBLE FOR PAYING FOR A REPAIR CAUSED BY THE NEGLIGENCE OF THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396428February 16, 2021
POWER TRAIN, STEERING, SUSPENSION
THIS VEHICLE IS UNSAFE DUE TO A VIOLENT SIDE TO SIDE WOBBLE IN THE FRONT END MUCH LIKE THE JEEP DEATH WOBBLE. THIS HAPPENS CONSTANTLY ANYWHERE FROM 30MPH - 70MPH USUALLY AFTER HITTING A SMALL BUMP OR WHEN TURNING HARD. THE TURNING ASPECT IS WHERE IT HAS BECOME VERY DANGEROUS ON SLIPPERY SURFACES AS THE CAR THEN SLIDES OUT. I LIVE IN THE MOUNTAINS WHERE THIS IS A NORMAL OCCURANCE. I AM ACTUALLY AFRAID TO DRIVE THIS VEHICLE ANY LONGER. THE DEALERS HAVE CONFIRMED THE ISSUE, BUT STATES THAT GM DOES NOT HAVE A FIX FOR THIS AS OF NOW. I HAVE HEARD THIS IS AFFECTING ONLY THE AWD TERRAINS AND EQUINOX PLATFORMS. GM HAS BEEN UNRESPONSIVE TRYING TO GET AN ANSWER OR GETTING THIS FIXED. THE CAR HAS BEEN INTO MULTIPLE DEALERSHIPS SEVERAL TIMES FOR THIS SAME ISSUE AND HAS BEEN HAPPENING SINCE THE CAR TURNED ABOUT 2400 MILES AND HAS BEEN HAPPENING MORE FREQUENTLY SINCE THEN FOR THE PAST 6000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396522February 16, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THERE WAS AND ABNORMAL CLICKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS LATER TOWED FROM HIS RESIDENCE TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS DIAGNOSED WITH A BLOCKED PCV VALVE WHICH CAUSED THE REAR MAIN SEAL FAILURE. THE MECHANIC INFORMED THE CONTACT THAT THE CLICKING SOUND WAS FROM THE OIL DRAINING AT A RAPID SPEED AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN CALLED MAUER CHEVROLET (1055 50TH ST E, INVER GROVE HEIGHTS, MN 55077) AND WAS INFORMED OF AN UPCHARGE FOR THE ENGINE REPLACEMENT. THE CONTACT ALSO CALLED THE MANUFACTURER, AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED GMC DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396548February 16, 2021
VISIBILITY/WIPER
I WAS DRIVING HOME IN THE RAIN/SLEET WHEN MY WIPERS JUST STOPPED WORKING. WAS VERY SCARY AS I WAS ON A HIGHWAY AND COULDN'T SEE OUT OF THE FRONT WINDSHIELD. I NEVER HAD A PROBLEM BEFORE THIS AND WIPERS JUST QUIT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396554February 16, 2021
VISIBILITY/WIPER
2014 GMC TERRIAN FRONT WINDSHIELD WIPERS STOPPED WORKING. CAN HEAR WINDSHIELD WIPER MOTOR RUNNING BUT BOTH THE PASSENGER AND DRIVER SIDE BLADE ARMS WILL NOT MOVE. THIS OCCURRED WHILE DRIVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396239February 15, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING 50 MPH ON THE HIGHWAY, MY CAR DECIDED TO 'REDUCE ENGINE POWER' AND 'SERVICE STABILITRAK' CAME ON, IMMEDIATELY MAKING THE CAR SLOW DANCE FORCIBLY TO 25 MPH. THE CAR WAS SHAKING AND STEPPING ON THE GAS DID NOTHING. THAT'S DANGEROUS, BECAUSE THE PERSON BEHIND ME HAS TO SWERVE OR HIT INTO THE BACK OF ME FOR SUDDEN DROP IN SPEED. YOU GUYS SHOULD KNOW BETTER! HAPPENED TWICE IN ONE DAY. I HAD TO RESTART THE CAR, AND IT HAPPENED GOING ONTO THE BRIDGE. SOMEONE COULD BE SERIOUSLY HURT, OR KILLED. DO BETTER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396244February 15, 2021
UNKNOWN OR OTHER
AIR INDUCTION SYSTEM HAS WATER AND FREEZES IN THE WINTER CAUSING IT TO FREEZE AND PRESSURE BUILDS UP IN THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396389February 15, 2021
POWER TRAIN
WHEN I SHIFT IT FROM REVERSE TO DRIVE ON A VERY SLIGHT INCLINE, THE ENGINE WILL REV AND NOT ACCELERATE AFTER I INITIALLY START MOVING FORWARD. IT ACTUALLY ALMOST COMES TO A STOP BEFORE FINALLY ACCELERATING. IT HAS NOW STARTED DOING IT WHILE DRIVING AND STALLED IN THE HIGHWAY ON 2/13. I CARRIED IT LAST YEAR FOR THE SAME ISSUE, BUT THEY TOLD ME THEY COULDN'T DUPLICATE IT. TODAY, THEY TOLD ME THE SAME THING. THEY CAN'T EXPLAIN WHY IT STALLED IN THE MIDDLE OF THE ROAD. EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON AND ON-STAR TOLD ME TO CARRY IT TO A DEALER. THE SERVICE TECH GUY ALSO TOLD ME THAT MY VEHICLE HAD 67,000 MILES ON IT. IT HAS LESS THAN 30,000 (NOT SURE ON THE EXACT NUMBER SINCE IT IS STILL AT THE DEALERSHIP.) IT IS NO LONGER SAFE TO DRIVE, BUT SINCE THEY CANNOT DUPLICATE IT, THEY AREN'T EVEN GOING TO INVESTIGATE IT FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396131February 14, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE BEGAN TO USE EXCESSIVE AMOUNT OF OIL AND IDEL UP AND DOWN AND SOMETIMES EVEN SHUTS DOWN. AFTER ABOUT 3 MONTHS WHILE DRIVING ON THE INTERSTATE IT BEGAN TO SHUT DOWN WHILE IN MOTION. I CALLED FOR SOMEONE TO CHECK THE VEHICLE OUT AND HE ARRIVED CALLED SOMEONE TO CHECK THE VEHICLE AND HE ACTUALLY TOLD ME IT SEEMS TO BE THE MOTOR GONE BAD BUT HE ASKED WOULD I DRIVE IT BACK HOME IF HE FOLLOWED BEHIND. IT LITERALLY SCARED ME AND MY 4 CHILDREN TO DEATH WHEN IT SHUT DOWN WHILE IN MOTION WITH THAT KIND OF SPEED SO I DON'T TRUST PUTTING MY CHILDREN IN IT NOW. I DON'T THINK ITS SAFE AT ALL. THE VEHICLE I ONCE THOUGHT WAS PERFECT FOR MY FAMILY IS TURNING OUT TO BE A NIGHTMARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395878February 12, 2021
ENGINE
DURING COLD TEMPERATURES (14 DEGREES) MY PCV VALVE FAILED TO WORK WHILE SITTING AT A READ LIGHT WHILE I WAS DRIVING HOME FROM WORK ON A CITY STREET RESULTING IN MY REAR MAIN SEAL BLOWING. THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND OTHER GM VEHICLES AS NOTED IN THE SERVICE BULLETIN 14882. MY CAR IS A 2014 AND CLEARLY THE ISSUE HAS NOT BEEN RESOLVED WHICH HAS COST ME NEARLY $3000 IN REPAIRS. LUCKILY I WAS CLOSE TO HOME BUT THIS ISSUE COULD'VE LEFT ME STRANDED IN BELOW FREEZING TEMPERATURES. THIS ISSUE ALSO CAUSED OIL TO LEAK EVERYWHERE AND COULD'VE RESULTED IN A FIRE. MY CAR WAS SMOKING AND SMELLED AS THOUGH SOMETHING WAS BURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395803February 11, 2021
ENGINE
2013 TERRAIN WAS IN MOTION AND STOPPED ON AN IL HIGHWAY IN VERY COLD FEBRUARY WEATHER, CHECK ENGINE LIGHT CAME ON. TOWED TO DEALERSHIP, WHO STATES PVC CRANKCASE ISSUE. I INVESTIGATED AND FOUND THIS ISSUE IS LISTED UNDER BULLETIN 14882. DEALERSHIP AND GM CORPORATE LINE CLAIM THAT THE BULLETIN NUMBER DOES NOT APPLY TO MY VEHICLE AND THUS NO SPECIAL COVERAGE AVAILABLE TO COVER REPAIRS. REPAIRS ARE THOUSANDS OF DOLLARS FOR A NEW ENGINE. MANY OTHER CAR OWNERS HAVE HAD THIS ISSUE FOR YEARS PER GOOGLE. THE BULLETIN RECOGNIZES THE SAFETY RISK, YET THERE APPEARS TO BE NO FULL ON RECALL FOR INCLUSION OF ADDITIONAL AFFECTED VEHICLES. PLEASE HELP. THIS IS UNFAIR TO CONSUMERS AND HAZARDOUS TO ALL WINTERY DRIVERS. GMC SHOULD NOT BE ABLE TO CLAIM THE BULLETIN IS "VIN SPECIFIC" WHEN THE ISSUE ARISES DUE TO COLD WEATHER--WHICH WE ALL KNOW CAN OCCUR IN MANY PLACES AT ANY TIME. THANKS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395062February 7, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR BEGAN MAKING ODD KNOCKING SOUNDS AND SINCE IT WAS DUE FOR AN OIL CHANGE, I MADE AN APPOINTMENT. THE DAY OF THE APPOINTMENT, AS I WAS DRIVING DOWN A BUSY STREET AND THE CAR LOCKED UP AND QUIT. I PULLED INTO A DRIVEWAY AND CALLED AAA. I TRIED TURNING THE VEHICLE ON A COUPLE OF TIMES AND IT MADE A SIGNIFICANTLY LOUD NOISE THAT WAS CONCERNING. AFTER A MECHANIC ASSESSED WHAT WAS WRONG, IT WAS DETERMINED THAT THE TIMING CHAIN NEEDED TO BE REPLACED AND THE CAR WAS NEARLY OUT OF OIL, EVEN THOUGH IT HAD NOT BEEN 3,000 MILES SINCE THE LAST OIL CHANGE. THE REPAIR COST OVER $2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394881February 5, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ETTLESON BUICK GMC (6201 SOUTH LA GRANGE ROAD, HODGKINS, IL 60525, (708) 529-5871) WHERE IT WAS DIAGNOSED WITH NEEDING THE PVC VALVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394761February 5, 2021
ENGINE
MY VEHICLE HAD BEEN HAVING TO COMMON OIL CONSUMPTION MEANING I CHECKED THE OIL EVERY TIME I GOT FUEL. THIS LAST TIME I WENT TO CHECK THE OIL LEVEL THE DIPSTICK WAS UNDER SO MUCH PRESSURE IT SHOT TWENTY FEET INTO THE AIR WHEN THE HOOD OPENED. I THEN DROVE THE VEHICLE FROM THE GAS STATION BACK HOME AND THIS TIME TOOK THE OIL FILL CAP OFF AND WHEN I TURNED THE CAP A QUARTER TURN IT BLEW OFF INTO THE AIR FOLLOWED BY BURNING HOT OIL DROPLETS AND STEAM. WHEN I RUN THE VEHICLE FOR ANY AMOUNT OF TIME THE OIL DRAIN BACK SYSTEM BUILDS MORE PRESSURE THEN THE COOLING SYSTEM EVENTUALLY CAUSING THE VEHICLE TO STALL UNDER LOAD SUCH AS WHEN TAKING OFF FROM A STOP. WHEN THE VEHICLE DOES STALL IT WILL TAKE FROM 2-10 MINUETS TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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