GMC Terrain Complaints

3,167 consumer complaints on file.

#11472678July 7, 2022
VISIBILITY/WIPER
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the windshield wipers suddenly became inoperable creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that recall repair parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472369July 5, 2022
VISIBILITY
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 70 MPH in the rain, the front windshield wipers became inoperable. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and waited 4 hours and 30 minutes until she was visually able to see the road to continue driving. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472059July 1, 2022
VISIBILITY, EXTERIOR LIGHTING
The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471689June 30, 2022
ENGINE, VISIBILITY/WIPER
My 2013 engine blew out, I did an oil change around February and a month later took my vehicle to aamco and they found a gallon of coolant in the engine. None of the warning lights came on prior to this happening at all whatsoever. The oil life was still at 32% with no oil in my engine. All 3 of my windshield wipers as well rotted within the year that I purchased the vehicle. Now I do not have a working vehicle at all whatsoever due to the engine and car not wanting to start. When I put the code reader in when it first happened it told me it was the camshaft sensor so I changed both sensors and all the spark plugs and even bought the crankshaft sensor and it was none of the above until later I found out it was the engine that blew. I have spent so much money on this vehicle it’s ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471926June 30, 2022
VISIBILITY
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that the failure listed in the recall had occurred and the front windshield wipers were inoperable. VIN tool confirms parts not available. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471656June 29, 2022
AIR BAGS
The service airbag warning light came on in the vehicle last week. I took the car to be serviced. Per service advisor, the passenger side seat air bag was out of spec. Air bag wire had to be repaired. The new wire would be available for inspection upon request. The safety of passengers in the car were at risk since the air bag had to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471098June 27, 2022
VISIBILITY
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH in inclement weather the front windshield wipers failed to operate properly. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and drove the vehicle the following day to dealer. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470937June 25, 2022
ENGINE
I was so excited to buy my first car!!!! found a 2015 GMC Terrain and loved the look of it and the thought of buying American Made. During the summer of 2020...just after COVID shut down...my car wouldn't start when running an errand. Got it towed to our local car guy and found out that the timing chain busted and the engine seized up at 52,000 miles. I still owed over $5,000.00 on it! Car guy said it would cost 5,200 to replace engine!!! Had it towed back to my garage and it's been sitting in there for 2 years. I have 2 more car payments left on a car I haven't been able to drive. Worst investment I have ever made and I will never buy a GMC or a Chevy again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470574June 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Was driving home from work had a half tank of gas no lights or anything came on, car just shut off was not able to start it from that point. I spoke with car lot to whom I'm making payments with and not able to get anything done with the vehicle. Now I've lost my job and I'm about to be homeless due to this mechanic problem on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470693June 23, 2022
VISIBILITY, EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470065June 20, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The check emissions light for the engine light came up on the dashboard. Without prior warning or other signs the vehicle lost engine power in the middle of the road. The entire electrical power and engine stopped working and the brakes jammed. This causes the vehicle to become unstoppable in the middle of the road causing a safety hazard to the vehicle, driver, passengers and fellow vehicles on the road. The only way to stop the vehicle is somehow use the gears to shift to parking position, turn the engine again on and try to remove the vehicle from the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470113June 20, 2022
ENGINE
Issue of timing chain failure. After 100,000 miles of use during which time no engine warning lights of any kind were observed the timing chain broke disabling the vehicle & resulting in dealer repair estimates upwards of $10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469834June 17, 2022
EXTERIOR LIGHTING
The contact owns a 2017 GMC Terrain. The contact was notified through a ridesharing app that the VIN was included in NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469633June 16, 2022
ENGINE
The contact owns a 2010 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle experienced a reduction in engine power with the check engine and traction control warning lights illuminated. Additionally, the vehicle intermittently failed to start and the passenger's side rear tire made knocking sounds and lifted up off the roadway while making turns. The contact also stated that the vehicle consumed an excessive amount of oil, causing the contact to refill the oil reservoir every three days. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469320June 15, 2022
EXTERIOR LIGHTING
The contact owns a 2011 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469176June 14, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, EXTERIOR LIGHTING
Radio, hands free calling, and light on mirror shorting out. None of them work. It’s like it has a short in the wiring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468997June 13, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468751June 11, 2022
POWER TRAIN
November 18,2021: Driving vehicle on the freeway 70mph, for 1.5 hours,then exit to a main street within speed limit during rush hour traffic. Parked the vehicle for 2.5 hours in a parking lot, returned to vehicle, turned onto street drove about 2 miles,30mph. The vehicle made a sound as if metal was being dragged, I tried to align the wheels but it was difficult. I turned on the emergency flashers & struggled to pull into a gas station parking lot,looked underneath the vehicle but saw nothing. The 2015 GMC Terrain AWD (less than 80,000miles) had to be towed to the GMC Dealership. November 19, 2021 service rep stated that the transfer case was damaged. Something broke a loose inside the case & caused damage, there are metal shavings visible. Cost for part, $2200 My response to him: What is a transfer case? Why is the part not inspected during regular maintenance? What warning would I have received if there was something wrong? Because it is a 2015 model & the platform for the vehicle has changed, GM supplier has to manufacture the part. It’s June 2022, the dealership notified me on the 10th that the part has been received. I can’t be the only consumer that has experienced this issue. In hindsight, luckily I was not on the freeway when this situation occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468760June 11, 2022
ENGINE
In March of 2019. My 2011 GMC Terrain shut down while I was driving. No warning lights, sounds or any prior problems to indicate that the engine was no longer going to function. It was a miracle I wasn't driving on a multiple highway, which could have resulted in a serious multiple collision with catastrophic results. I had the vehicle towed to a mechanic shop. The engine due to internal oil consumption was replaced. For two and a half years I consistently had required oil changes. Then the exact thing happened again. In December 2021; my 2011 GMC Terrain completely shut down while driving.I again had to have it towed to the same mechanics, and was told the exact same problem occurred internal consumption of burning oil causing timing chain failure. So I had to have yet another engine replaced in this vehicle making it engine #4 in the exact same vehicle. That was completed in Feb. 2022 And I am currently having to go back to the lube place, and have them add one and a half to two quarts of oil every two weeks. Because it is consuming oil.!!!!!! I am filing a complaint because this to be addressed in having a recall; too get these vehicles off the road. A liability civil suit. A refund for my engine repairs. This vehicle is worthless!!!!! I can't even ethically sell or trade it in. Thank you Engine was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468699June 10, 2022
EXTERIOR LIGHTING, VISIBILITY
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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