GMC Terrain Complaints

3,167 consumer complaints on file.

#11466387May 27, 2022
EXTERIOR LIGHTING
The contact owns a 2011 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lightning) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466196May 26, 2022
VISIBILITY/WIPER
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 60 MPH, the driver’s side windshield wiper became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with windshield wiper module failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The manufacturer suggested that the wiper modules be replaced. The contact related the failure to NHTSA Campaign Number 22V165000 (Visibility) for which the VIN was included. The approximate failure mileage was 118,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466279May 26, 2022
ELECTRICAL SYSTEM, ENGINE
My car had been needing at least 2quarts of oil in between oil changes which I have done every 3000 miles. The timing chain is bad which is caused by excessive oil consumption. The service power steering and stability track light comes on it its messing with the transmission until I disconnect the battery and reset it, and it also leaked inside my glove an f the passenger floorboards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466292May 26, 2022
UNKNOWN OR OTHER
My wife was driving to work when the sunroof just exploded. She said there were no vehicles in the oncoming lane nor was she following anyone. She heard a loud sound and glass came in landing on her from the sunroof. Right now it is currently at the GM dealership to be investigated by their service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466141May 25, 2022
ENGINE, POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2010 GMC Terrain. The contact stated while driving approximately 20 MPH and depressing the acceleration pedal, the vehicle failed to respond. The contact stated the vehicle was restarted several times and the gear shifter was shifted several times before the vehicle started operating as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the timing chain needed to be replaced. The vehicle was repaired; however, 5 months later the failure reoccurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465866May 24, 2022
SUSPENSION, UNKNOWN OR OTHER
Water in spare tire component area stays there even when it rains and during car washes; also I replace the suspension and still hearing cracking noise as I make turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465950May 24, 2022
EXTERIOR LIGHTING
The contact owns a 2010 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465772May 23, 2022
ENGINE
The contact owns a 2012 GMC Terrain. The contact stated the vehicle consumed 4-quarts of engine oil per every 3,000 miles driven. The vehicle was not taken for an oil consumption test. The contact stated that there were no visible oil leaks found. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465784May 23, 2022
VISIBILITY
The contact owns a 2014 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximate 55 MPH, the windshield wipers ceased operation. The approximate failure mileage was 110,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465805May 23, 2022
VISIBILITY/WIPER
The windshield wipers failed while driving the vehicle on the highway in the rain. The wipers stopped without warning and had no previous issues. I could not see out the windshield. Fortunately, I was able to get off the highway. If there was heavier traffic, it could have caused a serious accident. I took the vehicle to an independent repair shop since it was the weekend and I was about 30 miles from home. They replaced the wiper motor and wiper transmission arm. They showed me how the parts failed. I have a receipt for the work. GMC will not reimburse me for the repair since they have not issued a fix for this issue. It has been 2 years and 5 months since GMC issued the Special Coverage Adjustment. Considering the seriousness of the defect and the potential for loss of life, it is unconscionable that GMC does not have a fix for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465543May 21, 2022
ENGINE
This vehicle has major engine problems. It stalls, bucks shakes violently when stopping at a traffic light or stop sign. It does this when put in reverse. It was so bad that the engine and transmission was replaced. 2 days after that it was doing the exact same thing. It's a defect in the engine design that I found out between 2010 and 2015 GMC terrains. This thing stalls on the highway, loses power. Goes into reduced power mode check engine light comes on. Burns oil like it's drinking it. This thing is going to get somebody killed. I did research and found at least 50 other people complain about the exact same thing. People were changing sensors and everything else on the engine with no help whatsoever. It's a defect in GMC's engine design on these models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465572May 21, 2022
VISIBILITY/WIPER
2016 GMC Terrain front windshield wipers failed completely during a major rainstorm downpour event. Visibility during 05/21/2022 drive on Interstate 94 was immediately compromised and my son had to pull over to avoid potential collision. Diagnosis indicates wiper motor is still operational, both front wipers are still coupled/ganged-together and move in unison, but can now be moved freely by hand, indicating wipers are de-coupled from motor. This is the same failure mode that prompted NHSTA to push for a GM recall of 2013, and then later 2014 & 2015 GMC Terrain vehicles. There is a growing list of 2016 GMC Terrain owners reporting this same failure mode online. NHTSA & GM should take a serious look at this before someone is seriously injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465206May 18, 2022
EXTERIOR LIGHTING
The contact owns a 2012 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464936May 17, 2022
POWER TRAIN
The contact owns a 2014 GMC Terrain. The contact stated while driving 75 MPH, an abnormal popping sound was coming from the vehicle. There was no warning light illuminated. As the noise continued, the vehicle began to hesitate and jerk upon the depression of the accelerator pedal. Despite the failures, the contact was able to drive the vehicle to the dealer where they diagnosed the vehicle with a catastrophic transmission failure. The contact was provided an estimate for a new transmission. The manufacturer was notified of the failure and offered financial assistance for the cost of a new transmission. The contact then spoke with a service director who offered no financial assistance and informed him that he was unaware of when the parts for a new transmission would be available. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 83,000. The contact has stated that the vehicle was repaired by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465004May 17, 2022
ELECTRICAL SYSTEM
My information screen which shows valuable information to driver as well as speedometer is blank and the radio and temps , ac/ setting etc a are all unable to be read . There is a recall listed for the computer modules yet they exclude my vin number in that recall how can Chevrolet do that when it’s the same issues 2010 terrains with a different number than mine are being fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464766May 16, 2022
VISIBILITY/WIPER
Windshield wipers stopped working during rain storm on 5/17/2022 while driving with grandchildren in vehicle. This was a very dangerous occasion. No service center will inspect this free of charge. No warning lights were prompted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464799May 16, 2022
VISIBILITY/WIPER
While driving in rain, I turned wipers on. The rain turned heavy and I put wiper setting to faster mode. The wipers suddenly failed and stayed on windshield. The wipers failed to work in any setting. I pulled car to the side of road waited for the rain to pass before driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464871May 16, 2022
VISIBILITY/WIPER
wipers failed during storm they became disconnected and i had to use my 4 ways and pull over in traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464699May 15, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
My 2010 Terrain had been been intermittent dash warnings for “Service StabiliTrac” and “Engine Power Reduced” which would force the engine to reduce the speed itself down to about 30 MPH. After turning off car and restarting, warnings would go away. Yesterday, while driving on a secondary road, with no check engine light on, the engine stalled while traveling at approx 35 MPH. I was able to drop the vehicle into neutral and coast onto a side street, while also attempting to restart the engine. I was able to pull over without causing an accident. After letting the car sit for a few minutes I attempted to restart the engine, but only got a strange noise from the area of the upper cylinders. At his point the check engine light was now on. While waiting for a tow truck, and independent mechanic pulled up to ask if I needed help. After listening to the noice from the upper engine he asked if he could get tools and look in the engine. I said yes. He quickly pulled parts off the upper engine and opened and removed the upper cylinder cover. This revealed that the timing chain had no tension, as well as shards of shattered plastic all over the place, in and around the upper cylinders. After pointing this out he put everything back together and suggested I contact the dealership I got the vehicle from, which I have done already. He then stated that it appears that the engine would need to be replaced or rebuilt, due to catastrophic engine failure. He said my quick thinking of putting the vehicle into neutral probably avoided causing an accident and allowed me to get myself to a safe spot before stopping the vehicle. He also stated that this particular GM motor is known for catastrophic failure, which GM has failed or refused to acknowledge
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464730May 15, 2022
ENGINE
I turned on my car and it stalled while I was backing out of the driveway. The engine oil consumption is much higher than it should be so I was running on No oil when I had just gotten oil put in my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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