GMC Terrain Complaints

3,167 consumer complaints on file.

#11476607July 29, 2022
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
At ignition, vehicle tire pressure monitoring system indicated low tire pressure in rear right wheel of 9psi; right front tire indicated 38psi and left front and rear indicated 38psi. Driver verified pressure as good at 38psi in rear right tire with hand held gauge. While operating the vehicle on the interstate, vehicle driver experience a flat tire in the right front passenger tire. Tire Pressure monitoring system indicated 41psi in right front tire (even while flat), and indicated right rear tire at 0psi even though it was visually inflated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476382July 28, 2022
EXTERIOR LIGHTING
General Motors Corporation has failed to remedy, in a timely manner, a known safety-related defect and, therefore, remains in non-compliance to a federal motor vehicle safety standard, a violation, in part, to S10.15.6 of FMVSS No. 108. Failure to remedy this defect increases the risk of a crash, and could lead to the death of a driver and/or passenger and/or pedestrian. Expecting owners/operators of affected vehicles to exercise patience is an unreasonable expectation, given the risk involved. March 8, 2022 NHTSA CAMPAIGN NUMBER: 22V137000 Headlight Reflection May Cause Glare/FMVSS 108 The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash. NHTSA Campaign Number: 22V137000 Manufacturer General Motors, LLC Components EXTERIOR LIGHTING Potential Number of Units Affected 740,581 Summary General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver’s view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475720July 25, 2022
EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475507July 24, 2022
UNKNOWN OR OTHER
Vehicle hesitates and is sluggish on takeoff, causing a delay in intersections and when turning into traffic causing a safety hazard. Problem has yet to be found and determined. Problem worsens when the ECO option is turned on causing more of a safety hazard and inability to use the option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475298July 22, 2022
ENGINE, POWER TRAIN
Was driving the car and all of a sudden a bunch of lights came on the dash called the dealership where I got it from to get fix and they said sorry they can’t help and then have blocked my number from communication. I can’t drive my car so I don’t know what to do at this point
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474440July 18, 2022
VISIBILITY:REAR WINDOW WIPER/WASHER
2015 GMC TERRAIN. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO WINDSHIEL WIPER SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED THE REIMBURSEMENT DUE TO THE CONSUMER NOT HAVING THE VEHICLE REPAIRED AT A DEALERSHIP. THE CONSUMER REFERENCED RECALL GM: N212352530 AND N222363740.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474552July 18, 2022
ENGINE, VISIBILITY/WIPER
Engine failure - car engine turned off when I stopped at a stop sign. Car warning lights flashed. Had to shut ignition off and turn on again. Car started again, but with check engine light staying on. From that point on, every time I would slow down for traffic lights, stop signs, turns or for any other reason when slowing down, the car would shut off. This was extremely dangerous in traffic as it would stall out randomly when slowing down. The car did not give any indication of any pending problems. Windshield wipers - stopped dead during a heavy rainstorm while traveling on a highway. Wipers were completely non-functional in any mode. Had to try to pull off the highway and park as driving visibility was non-existent. Safety to myself and others was completely compromised as I could not see to drive. No warning signs or messages to advise of this problem coming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474593July 18, 2022
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I have a 2018 GMC TERRAIN which I bought brand new from General Motors. In May 2022, the vehicle started jerking/hoping and trying to stall when the speed gets to 55 miles per hour or higher. I have taken it to the dealership on three different occasions for repair and I still have this issue. General Motors engineers were involved in every step of the repairs. They just do not know what is going on with the car or fix it and they are too stubborn. The dealership told me today that they cannot do anything else to the car. They also said they had a code from the engine last week and General Motors said they do not know what that code means. They are forcing me to accept/drive the car in this unsafe condition. I have contacted them multiple times and they do not care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474320July 17, 2022
POWER TRAIN
Transmission slips from cold start No. Have not taken to Dealer No. No. Warning lights or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474103July 15, 2022
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car failed to shift into gear. Message displayed, "transmission unable to shift" ,"2 gears selected " or "service transmission". Issued started in June 2022 while in drive thru line, when shifting from park to move the car would not shift. Had to turn car off for about 10 minutes and car was able to shift and drive normal. Check engine light came on about a week later and had checked for code p07b5. A couple of days later, light went back off. About 3 days later getting ready to leave home and car would not shift into gear again but turn car off and back on a couple of times and car shifted and drove normal. On July 13 2022 was driving in traffic and message displayed, unable to shift and service transmission. When I changed lanes and released the gas petal, the car went into park, stopped, and set the parking brakes, but did not turn off, jerking me forward and throwing things around in the car. Cars behind me had to slam on brakes to keep from hitting me because there was no initial brake light. I put on the flashers and turned the car off. Parking brake was stuck so I pressed it about 5 times before it finally released. I restarted the car 3 times and it finally shifted and drove as normal. I called gm to inquiry about a recall and was told there were none. I called for a diagnostic test and schedule is in about 2 weeks. The car has not been inspected by anyone listed above?⁸
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473648July 13, 2022
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
The contact's wife owns a 2019 GMC Terrain. The contact stated that upon making a left turn, the steering wheel would forcefully jerk to right, thrusting the vehicle into the opposite direction. The contact stated that the service ESC and service brake assist warning lights were illuminated. The warning lights would disappear soon after the failure as well as upon restart. The contact had taken the vehicle to the dealer on multiple occasions where he was repeatedly informed that unless the service light was illuminated upon arrival to the dealer, they would be unable to service the vehicle. The vehicle remained in the possession of the dealer and was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473523July 12, 2022
VISIBILITY/WIPER
The windshield wipers suddenly stopped working when it was raining really hard last week. This caused me to almost get into a car accident because I could not see the road with all the rain. I had to stop on the side of the road until the rain stopped, which took a while. This occurred on a road where there were not many street lights, which made it even worse to see ahead. I took the vehicle to the nearest GMC dealership for diagnostics and they were not able to provide the service to repair/replace the wipers because of the recall not being complete. I currently can't drive the car when it is raining which is difficult since this is my only mode of transportation for work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473548July 12, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
My windshield wipers snapped off in the middle of a storm. I had them replaced and submitted all the paperwork to GMC. They have not reimbursed me. The reference number with GMC is: [XXX], 2015 GMC Recall Follow Up Dear [XXX], Thank you for contacting GMC Customer Service. The vehicle identification numbers for recall have been published and your vehicle with vehicle identification number [XXX] is part of this recall. Total customer satisfaction is important to us at GMC. If your situation has been resolved to your satisfaction, no further action is necessary. If it has not, please contact us at -[XXX]. Thank you again for taking the time to contact GMC. GMC Customer Assistance [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473550July 12, 2022
EXTERIOR LIGHTING
The parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473569July 12, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 GMC Terrain. The contact stated while approaching an intersection, he depressed the brake pedal to the floor however, the vehicle failed to stop immediately. The contact stated no warning light was illuminated. The contact stated that the brake assist activated and stopped the vehicle. The contact was able to continue driving to his residence at a slower speed. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 84,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473631July 12, 2022
ENGINE, UNKNOWN OR OTHER
My oil in my truck is depleting rapidly. It do not last 3months or 3k miles. Sometimes I'm barely 1800 miles in and I'm low on oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473346July 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2014 GMC TERRAIN. CONSUMER WRITES IN REGARD TO DEFECTIVE WINDSHIELD WIPERS. THE CONSUMER STATED THE WINDSHIELD WIPERS FAILED WHILE DRIVING IN THE RAIN. THE CONSUMER STATED THE WIPERS WERE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED DUE TO A RECALL BEING ISSUED FOR THE SAME FAILURE. THE CONSUMER REFERENCED RECALL N212352530
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473485July 11, 2022
VISIBILITY/WIPER
My wipers on my 2015 GMC Terrain failed when I was driving, during a rain storm. I called the GMC Customer Service number about this recall before I had my car inspected. After giving customer service a call, I felt like no resolution was done. Yes, I believe not having windshield wipers does put others on the road at risk, when it is needed during a rainfall. I went to an independent service to have my car diagnosed, and they confirmed that my wipers did not work and it needed replaced. There was no warnings lights on my dashboard before my wipers stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473190July 10, 2022
VISIBILITY/WIPER
Driver's side windshield wiper inoperable when turned on during a pouring rain while traveling at 70 MPH!!! Passenger side worked but drivers did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472756July 7, 2022
VISIBILITY
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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