GMC Terrain Complaints

3,167 consumer complaints on file.

#11166555January 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING, THE ENGINE POWER REDUCED INDICATOR ILLUMINATED AND THE SPEED DRASTICALLY REDUCED. TAYLOR CHEVROLET (734-287-2600, LOCATED AT 13801 S TELEGRAPH RD, TAYLOR, MI 48180) INSPECTED THE VEHICLE AND STATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166326January 10, 2019
AIR BAGS
MY 2011 GMC TERRAIN HIT A VEHICLE IN FRONT, CAUSING MAJOR DAMAGE (THE VEHICLE IS TOTALED OUT) AND NO AIR BAGS DEPLOYED. MY VEHICLE WAS TRAVELING AT APPROXIMATELY 55 MPH NORTHBOUND IN THE #3 LANE OF THE 41 FREEWAY, SOUTH OF THE SHAW EXIT. IMPACT WAS ESTIMATED TO BE BETWEEN 20 TO 30 MPH. THE DRIVER, MY 18 YEAR GRAND-DAUGHTER HIT HER HEAD ON THE STEERING WHEEL AND HER LEFT WRIST WAS INJURED HOLDING ON TO THE STEERING WHEEL. THE 18 YEAR OLD FEMALE RIGHT FRONT SEAT PASSENGER SUFFERED AN ANKLE INJURY. WHY DID THE AIR BAGS FAIL TO DEPLOY, WITH A STRAIGHT ON FRONT END COLLISION WITH THE VEHICLE IN FRONT?! UNACCEPTABLE!!!
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11166403January 10, 2019
STRUCTURE:BODY
RANDOM AND UNPREDICTABLE FROZEN PASSENGER DOOR. WILL NOT OPEN MANUALLY OR ELECTRICALLY. CAN NOT OPEN !!!!!. AFTER SEVERAL MINUTES OF CONSTANT LOCKING AND UN-LOCKING DOOR HAS RELEASED. HAS HAPPEN FOUR TIMES SINCE PURCHASE IN 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166001January 9, 2019
ENGINE
I HAVE A 2011 GMC TERRAIN THAT HAS AROUND 73,000 MILES ON IT, AND THE TIMING JUMPED, CAUSING THE CAR TO DIE IN THE MIDDLE OF THE ROAD, AND WOULD NOT RESTART AT ALL. WHEN I CALLED GMC CUSTOMER CARE, THEY WERE SLIGHTLY HELPFUL, UNTIL THEY FOUND I PURCHASED THE CAR USED.. I BELIEVE AT THE LOW MILEAGE OF MY VEHICLE, THAT IT SHOULD NOT HAVE JUMPED TIME. I AM REALLY UPSET THAT GMC BASICALLY TOLD ME "TOO BAD" WHEN THEY FOUND OUT I PURCHASED USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166054January 9, 2019
VISIBILITY/WIPER
WE HAVE A 2015 GMC TERRAIN THAT HAS 43000 MILES ON IT AND GOT IT IN MAY OF 2018. ON FRIDAY JANUARY 4TH MY WIFE WAS DRIVING OUR TERRAIN ON INTERSTATE 485 IN CHARLOTTE AT MORNING RUSH HOUR HEADED TO WORK. SHE WAS IN THE LEFT LANE ON THE HIGH TRAVELING ABOUT 65 MPH IN A STEADY DOWNPOUR WITH VEHICLES BESIDE HER. AT THAT TIME SHE HAD THE WINDSHIELD WIPERS GOING WHEN ALL THE SUDDEN WITH OUT WARNING THEY FROZE IN POSITION AND STOPPED WORKING. SHE WAS UNABLE TO WIPE THE WINDSHIELD MAKING IT ALMOST POSSIBLE TO SEE. LUCKILY SHE DID NOT HAVE ANY CARS BEHIND HER AND SHE WAS ABLE TO SLOW DOWN ENOUGH AND TURN ON THE 4 WAYS AND RIDE THE SHOULDER OF THE HIGHWAY TO COME TO A STOP. SHE THEN CALLED ME AND TOLD ME WHAT HAPPENED WHILE TALKING TO ME THE RAIN SUBSIDED ENOUGH THAT SHE WAS ABLE TO GET TO THE RIGHT LANE AND OFF TO THE EXIT ABOUT 2 MILES UP. SHE GOT OFF THERE AND WAS ABLE TO GET TO WORK. IT STOPPED RAINING THAT DAY AND WAS CLEAR AND I RESEARCHED ON WHT MAY HAVE HAPPENED OR ANY RECALLS. I CAME ACROSS STORIES OF THE WIPER BLADE FAILURE IN THE 2013 GMC TERRAIN 2014 AND 2015 ALL HAVING THE SAME ISSUE. GMC HAS RECALLED THE ISSUE ON THE 2013 IN THE UNITED STATES AND THE 2015 MODEL IN CANADA BUT NOT THE USA. I SCHEDULED AN APPOINTMENT WITH OUR GMC DEALERSHIP THAT MONDAY AND SCHEDULED AN APPOINTMENT ON THAT TUESDAY MORNING. WE DROPPED IT OFF AND THEY SAID THEY WOULD HAVE TO RUN A PROGNOSTIC TEST EVEN THOUGH I TOLD THEM WHAT WAS WRONG AND WHAT I WAS ALMOST POSITIVE WAS WRONG. LATER THAT DAY THE TECHNICIAN CALLED AND CONFIRMED THAT THE WIPER TRANSMISSION BROKE AT THE END OF THE SHAFT AND THAT THEY HAD TO REPLACE THE WIPER TRANSMISSION ASSEMBLY. FROM READING ABOUT THE RECALL AND THE SAME COMPLAINTS WITH THE 2015 TERRAIN I BELIEVED THIS IS A RECALL ISSUE AND NEEDS TO BE EXTENDED TO THE 2015 VEHICLES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164833January 7, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE CONTACT CALLED RICK HENDRICK CHEVROLET BUICK GMC AT (804)-793-9305 (LOCATED AT 12050 W BROAD ST, RICHMOND, VA 23233) AND WAS INFORMED THAT THE WINDSHIELD WIPER LINKAGE WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164933January 7, 2019
ENGINE
I PURCHASED A 2011 TERRAIN NOT KNOWING THERE WAS AN ISSUE WITH THE EXCESSIVE OIL CONSUMPTION. I HAVE CALLED GMC FOR A FIX AND HAVE BEEN TOLD THAT NHSA IS THE ONE WHO DECIDES WHAT VIN # GET A LETTER TO GET THE MOTOR FIXED. I DISAGREE WITH THIS SINCE FIR THE OTHER VIN# ARE HAVING THE SAME ISSUE WHY WOULD YOU NOT INCLUDE ALL MODELS EXPERIENCING THIS ISSUE? MY QUESTION IS HOW CAN I GET THIS RESOLVED TO GET GMC TO SEND ME THE LETTER THAT OTHERS HAVE RECEIVED REGARDING THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165320January 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
MY CAR SINCE DAY ONE STEERING WHEELS LOCKS UP CONSTANTLY, THE BRAKES DO NOT STOP YOU THE WORST IS THE ENGINES BATTERY WHICH IS LOCATED UNDER THE SEAT CONSTANTLY SAYS I HAVE NO POWER IT WILL TURN ON SEVERAL CODES AND THE START IDLING THE RPMS GO UP LIKE YOUR PRESS G THE GAS BUT YOU NOT THEN YOU STALL YOU CAN BE GOING 70 OR 20 MPH AND IT WILL JUST STALL WITH NO WARNING. THE STEERING WHEEL WILL AND I LOSE TRACTION IN REGULAR ROADS IN PERFECT WEATHER. I CAN'T SEEM TO LOCATE MY AIRBAGS I HAVE HAD MY VEHICLE SERVICES A MILLION TIMES THEY ALWAYS SAY NOTHING IS WRONG ALSO WHEN THE RPMS OR GOING UP.AND DOWN I LOSE ALL HEADLIGHTS AND DASH LIGHTS. THIS HAS HAPPENED TO ME AT NIGHT SO MANY TIMES. THIS VEHICLE HAS ALMOST KILLED ME SO MANY TIMES I LOST COUNT I TAKE IT TO SERVICE THERE IS NEVER AN ISSUE. I'M PROBABLY GOING TO END UP IN A SEVERE ACCIDENT SOON THE BRAKE PEDAL STICKS AND I CAN'T PRESS IT DOWN I HAD TO PULL INTO GRASS ONE TIME TO AVOID A CAR.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11165550January 4, 2019
ELECTRICAL SYSTEM
I TOOK MY VEHICLE TO ED RINKE CHEVROLET BUICK GMC ON 12/27/18, BECAUSE MY DRIVER SIDE WINDOW SOMETIMES HESITATES WHEN I TRY TO ROLL IT UP AND DOWN OR JUST GETS STUCK AND DOES NOT MOVE AT ALL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR PARKED. I WAS TOLD THAT THIS ISSUE WAS NO LONGER COVERED UNDER WARRANTY EVEN THOUGH MY VEHICLE ONLY HAS 47,455 MILES ON IT AND IT WOULD BE $99 FOR THEM TO CHECK IT OUT. I PREVIOUSLY PURCHASED A 2006 GMC ENVOY WHICH I STILL OWN AND THE DRIVER SIDE WINDOW WAS DOING THE SAME THING PRETTY EARLY AFTER I PURCHASED IT. I ENDED UP HAVING TO PAY OVER $400 TO GET IT FIXED AND LATER ON FOUND OUT THERE WAS A RECALL ON THAT ISSUE (DRIVER'S DOOR CONTROL PANEL.) I BELIEVE THIS IS A MANUFACTURERS DEFECT IN THE TERRAIN AND L THINK IT SHOULD BE REPAIRED WITH NO COST TO ME. PLEASE CHECK AND SEE IF OTHER VEHICLE OWNERS ARE EXPERIENCING THIS PROBLEM AS WELL. I AM HOPING THIS ISSUE CAN BE REPAIRED AND I AM ABLE TO PROPERLY ROLL MY WINDOW UP AND DOWN IN THE COLD WEATHER WE ARE EXPERIENCING NOW......THAN YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165538January 4, 2019
ENGINE
I PURCHASED MY 2013 GMC TERRAIN ON NOV 2, 2018. I HAD THE OIL CHANGED LESS THAN 2 WEEKS LATER. ON DEC 9, 2018, AFTER LEAVING CHURCH, MY HUSBAND & I STOPPED AT THE STORE. WHEN WE GOT READY TO LEAVE, I STARTED MY CAR & IT MADE A LOUD NOISE SO I TURNED IT OFF. I TRIED TO CRANK IT AGAIN & IT WOULD JUST SPIN. MY HUSBAND GOT OUT TO CHECK THE OIL & FOUND NO OIL ON THE DIPSTICK. IT WAS 2 QRTS LOW. NO WARNING OR ANYTHING. AFTER HAVING IT TOWED, TWICE, WE ARE BEING TOLD IT HAS JUMPED TIME. NOT ONLY WOULD WE NEED TO REPLACING THE TIMING CHANGE, BUT POSSIBLY THE VALVES AS WELL. MY HUSBAND CONTACTED A LOCAL DEALERSHIP & WAS TOLD, DUE TO COMPLAINTS, THE DEALERSHIP CAN REPLACE THE MOTOR & GMC WILL PAY THEM BACK. HOWEVER, MY CAR IS 1,000 MILES OVER THE MOTOR WARRANTY OR WHATEVER. THEY ARE RECOMMENDING ME GET ANOTHER ENGINE TO PUT IT. SO, WITH THE ENGINE, PLUS LABOR, I AM LOOKING AT $4.000 I DON'T HAVE TO SPEND. MY 2ND PAYMENT JUST CAME OUT OF MY ACCOUNT FOR A CAR I CAN'T DRIVE, NOR HAVE THE MONEY TO FIX. THE OIL LEVEL IS MOST LIKELY THE CAUSE OF THE TIMING CHAIN BREAKING. OBVIOUSLY GMC KNOWS THERE'S A PROBLEM & THIS NEEDS TO BE ADDRESSED. MY CAR WAS SOLD AS IS, NO ADDITIONAL WARRANTY. LOVE THE CAR & WOULD RATHER HAVE IT FIXED, BUT MAY BE LETTING TO GO BACK & GO AGAINST MY CREDIT, BECAUSE OF THIS. VERY DISAPPOINTED GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165853January 4, 2019
FUEL/PROPULSION SYSTEM
AFTER COMING TO A STOP AND TRYING TO MOVE FORWARD THE VEHICLE STALLED THIS HAPPEN SEVERAL TIMES AND WOULD ALSO STALLED WHEN IN REVERSE. THERE IS ONLY 47000 MILES ON THE VEHICLE AND IS DRIVEN BOTH HIGHWAY AND CITY. VEHICLE WOULD ONLY STALLED AFTER COMING TO A STOP OR DRIVING UNDER 5 MPH. THE CHECK ENGINE LIGHT IS ON AND STAYS ON FOR A FEW DAYS THEN GOES AWAY. THIS HAS BEEN HAPPENING SINCE NOV 22, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164477January 2, 2019
AIR BAGS, STRUCTURE:BODY
TRAVELING ON STATE HIGHWAY 136 BETWEEN 50 AND 55MPH. THE LISTED VEHICLE STRUCK A DEER CAUSING SIGNIFICANT FRONT END DAMAGE. IMMEDIATELY FOLLOWING THERE WAS A VERY STRONG ODOR SIMILAR TO GUN POWDER. THE AIRBAG LIGHT ILLUMINATED AND ON STAR CAME ON LINE IN THE CAR DUE TO CRASH SENSOR NOTIFICATION. HOWEVER, THERE WAS NO AIRBAG DEPLOYMENT.THE ENTIRE FRONT END OF THE CAR SUSTAINED DAMAGE AS WELL AS THE RADIATOR. THE DRIVERS SIDE FRONT QUARTER PANEL ALSO BUCKLED. IT IS UNKNOWN AT THIS TIME OF FURTHER DAMAGE. THE VEHICLE SUSTAINED ENOUGH DAMAGE TO WHERE IT REQUIRED IT TO BE TOWED TO A DEALERSHIP BODY SHOP FOR FURTHER EVALUATION. BASED ON THE FRONT END AND QUARTER PANEL DAMAGE, THERE SHOULD HAVE BEEN AN AIRBAG DEPLOYMENT. THE LISTED VEHICLE IS THE ONLY VEHICLE INVOLVED WITH THE COLLISION. THE GEORGIA STATE PATROL INVESTIGATED AND COMPLETED A CRASH REPORT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11164295December 31, 2018
VISIBILITY/WIPER
2015 GMC TERRAIN WINDSHIELD WIPERS BECAME INOPERATIVE ON DECEMBER 31, 2018 WHILE DRIVING ON A CITY STREET DURING HEAVY RAIN. WIPERS WERE SET ON REGULAR SPEED WHEN THEY FAILED. UPON INSPECTION THE WIPER ARMS FEEL TOTALLY DISCONNECTED FROM THE WIPER MOTOR. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163900December 29, 2018
ENGINE
MY TERRAIN HAS 104,000 MILES I WAS DRIVING IT WHEN THE TIMING BELT BROKE AND DESTROYED THE ENGINE. THE MECHANIC SAYS IT WAS DUE TO LACK OF OIL CHANGES BUT THAT IS A LIE BECAUSE I WENT TO THE DEALERSHIP EVERY TIME AND I HAD ON STAR ACTIVE SO THE COULD REMIND ME TOO I BROUGHT IT TO BARKER GMC IN YOU MA LA THEY HAVE A RECORD OF MY SERVICE.I WAS DRIVING MY CAR ON THE HIGHWAY WHEN IT STARTED SHAKING AND IT JUST QUIT WORKING WENT COMPLETELY OUT I HAD TO HAVE IT TOW AWAY.I EVEN CALLED GM MOTOR WITH NO RESULTS NOW IT WIL COST OVER 7000.00 FOR A NEW MOTOR I JUST FINISHED PAYING FOR MY CAR I CAN'T AFFORD THIS PLEASE. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163922December 29, 2018
VISIBILITY/WIPER
28 DEC 2018 MY WIFE WAS DRIVING HOME DURING RAIN STORM ON RT 80 WEST BOUND APX EXIT 12 NJ DRIVERS SIDE WIPER ASSEMBLY / LINKAGE FELL APART . VISIBILITY WAS ZERO, WAS ABLE TO PULL OFF OF HIGHWAY. LOCAL REPAIR STATION VERIFIED LINKAGE FAILED, WAS UNABLE TO REPAIR DUE TO LACK OF PARTS. WE CONTACTED DEALER AND HAVE SCHEDULED REPAIR FOR 31 DEC. HAVE REQUESTED THE DEALER REVIEW FAILURE AND SUBMIT REPORT OF FAILURE TO GMC AND NHTSA. SITUATION WAS EXTREMELY DANGEROUS, HAD NO PRIOR INDICATION OF PENDING FAILURE, RESEARCH AFTER THE FAILURE HAS INDICATED REPORTED INCREASED ISSUES OF THIS TYPE WITH THIS MY AS WELL AS OTHERS MY'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164022December 29, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR KEEPS STALLING WHEN TRYING TO ACCELERATE IN REVERSE OR DRIVE AND THE CHECK ENGINE LIGHT IS ON. THIS IS PROBLEM AS I AM READING UP ON THIS SO I BELIEVE THERE IS SOME KIND OF RECALL THAT NEEDS TO HAPPEN. THIS IS [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163864December 28, 2018
UNKNOWN OR OTHER
LIFT GATE ON THIS VEHICLE OPENS TO A HEIGHT OF 69 INCHES . AT 74 INCHES I AM CONSTANTLY BANGING MY HEAD ON THE LIFT GATE. MY 2017 MODEL OPENED TO AT LEAST 76 INCHES WHICH IS MORE REASONABLE. I CONSIDER THIS A SAFETY ISSUE, AS THIS IS A FLAW IN THE DESIGN OF THE VEHICLE. THE MODEL THAT HAS A POWER LIFT GATE OPENS TO AROUND 76 INCHES.. A FULL 7 INCHES HIGHER THAN THE MANUAL ONE.. THE DEALERSHIP NEVER POINTED OUT THIS PROBLEM TO ME SEEING THAT I AM 74 INCHES TALL.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11163595December 26, 2018
ENGINE
TAKATA RECALL : SUCKING UP OIL, RATTLING SOUND, CAR JERKING FORWARD- DIAGNOSIS FROM GMC DEALERSHIP- REPLACE PISTONS, TIMING RINGS, AND ACTUATORS, VEHICLE HAD 1 QUART OF OIL AND VEHICLE HAD REGULAR OIL CHECKS AND WAS IN SHOP LESS THAN A YEAR PRIOR. THIS WAS A KNOWN RECALL BY THE DEALERSHIP. 59K MILEAGE ON VEHICLE . WE HAVE LETTER AND ALL DOCUMENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163571December 26, 2018
UNKNOWN OR OTHER
DRIVING HOME FROM WORK AND MAKING A RIGHT HAND TURN THE CAR STARTED MAKING A HORRIBLE GRINDING NOISE. I THOUGHT MY WHEEL WAS COMING DETACHED FROM THE CAR. HAD THE CAR TOWED AND HAVE BEEN TOLD THAT MY FRONT DIFFERENTIAL "EXPLODED". NOT A HAPPY CAMPER, BOUGHT 2ND HAND, HAS 77,000 MILES NOW COSTING ME 2500.00 TO 5000.00 TO REPAIR. SAD THING IS, IS WE NEVER USE THE 4 WHEEL DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163331December 25, 2018
ENGINE
CONSUMING TOO MUCH OIL BETWEEN OIL CHANGES AND NO INDICATION LIGHT COMES ON TO INFORM ME OF LOW OIL LEVELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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