GMC Terrain Complaints

3,167 consumer complaints on file.

#11176233February 11, 2019
ENGINE
THIS ENGINE BURNS THROUGH OIL AT AN ACCELERATED RATE. MY CAR HAS 48,000 MILES ON IT AND THE ENGINE IS ALMOST DEAD. THE CAR STALLS OR SHUTS OFF WHEN STOPPED AT A RED LIGHT, STOP SIGN ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176268February 11, 2019
VISIBILITY/WIPER
THE LINKAGE ARMS KEEPS DISENGAGING FROM THE MOTOR. IT HAPPENED WHILE IT WAS RAINING AND I WAS DRIVING ON THE HIGHWAY. I WAS ABLE TO REATTACH IT ON A LATER DAY BUT IT KEEPS HAPPENING WHEN THE WIPERS ARE ON A HIGHER SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175013February 7, 2019
ENGINE
WE HAVE THE 2.4L EXOTEC ENGINE, PCV FREEZES UP, BLOWS OUT REAR MAIN SEAL, BURNS EXCESSIVE OIL, BOUGHT NEW, 9/2013? CALLED MY LOCAL GMC DEALER, SELLS ONLY GMC'S SINCE 1954, SERVICE DEPT. SAID, THEY HAD NEVER HEARD OF THE PROBLEM, LIARS! WE WENT TO A 2ND GMC DEALER, SERVICE MANAGER SAID, VIN IS NOT IN RECALL? HE WANTED $3100. TO DO A BAND AID FIX? THE BEST SOLUTION FOR AN OWNER OF THESE POS, IS TO TRADE IT IN, WHILE IT'S STILL RUNNING, LET THE GM DEALER, TAKE THE HIT! IT'S THERE OWN FAULT! WON'T BE BUYING AMERICAN NEXT TIME! SAD !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175101February 7, 2019
VISIBILITY/WIPER
WE WERE DRIVING ON THE HIGHWAY AT 70 MPH IN A HEAVY RAIN. THE WINDSHIELD WIPERS STOPPED WORKING. WE HAD TO PULL OVER QUICKLY BUT DO TO VERY LOW VISIBILITY THIS WAS DIFFICULT. WE WAITED UNTIL THE RAIN STOPPED AND DROVE HOME. UPON INSPECTION WE DETERMINED THAT THE LINKAGE OF THE WINDSHIELD WIPER MOTOR MECHANISM HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174804February 6, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT RAIN ENTERED THE VEHICLE AND SOAKED THE DRIVER AND PASSENGER SIDE FLOOR. THE VEHICLE WAS TAKEN TO PENSKE BUICK GMC OF CERRITOS (18400 STUDEBAKER RD, CERRITOS, CA 90703), BUT THEY WERE UNABLE TO DIAGNOSE WHERE THE RAIN WAS ENTERING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,644. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174506February 5, 2019
POWER TRAIN
REAR MAIN SEAL BLEW. I WAS TOLD THAT MY REAR MAIN SEAL HAD BLOWN B/C MOISTURE CAN GET IN AND FREEZE AND SINCE IT WAS SO COLD THE PRESSURE CAUSED THE SEAL TO BLOW. I STARTED THE CAR AHEAD OF TIME B/C IT WAS IN THE SINGLE DIGITS. WHEN I WENT OUTSIDE TO LEAVE I NOTICED SOME SMOKE COMING FROM THE ENGINE AREA. I IMMEDIATELY DROVE TO THE DEALERSHIP. AS I WAS DRIVING I NOTICED SOME HESITATION UPON ACCELERATION. THANKFULLY I DID NOT HAVE TO DRIVE THE HIGHWAY TO GET TO THE DEALERSHIP. AS SOON AS I GOT IT TO THE SERVICE DEPARTMENT THEY TOLD ME THAT THERE WAS OIL LEAKING UNDER MY CAR TO THE POINT THAT THEY HAD TO ADD 3.5 QUARTS OF OIL BEFORE THEY COULD MOVE IT TO A SERVICE BAY. AFTER A SHORT EXAMINATION OF THE CAR I WAS TOLD THAT THE REAR MAIN SEAL HAD BLOWN. I ALSO FOUND OUT THAT 10 OTHER CARS HAD THE SAME ISSUE AT THE SAME DEALERSHIP THAT SAME DAY AND 4 THE NEXT DAY. I CHECKED FOR RECALLS AND FOUND GM SERVICE BULLETIN 14882 BUT WAS TOLD THAT B/C MY CAR VIN NUMBER WAS NOT THE ON THEIR LIST AND WAS MANUFACTURED AT A DIFFERENT PLANT THAT MINE WOULD NOT FALL UNDER THE RECALL. IT SHOULD NOT MATTER WHERE THE CAR WAS MANUFACTURED IT IS OBVIOUSLY A DEFECTIVE PART OR DESIGN. IF IT A DEFECTIVE PART OR DESIGN IT SHOULD BE FIXED ON ALL CARS AND NOT JUST SOME AS I WAS INFORMED THE SAME PARTS WERE USED AT THE DIFFERENT PLANTS. I WAS FORTUNATE THAT THIS DID NOT CAUSE A MAJOR ACCIDENT WHEN THE CAR HESITATED TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174307February 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE LOW OIL PRESSURE AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CHRISTENSON CHEVROLET (9700 INDIANAPOLIS BLVD, HIGHLAND, IN 46322, (219) 924-3344) WHERE THE TIMING CHAIN, REAR MAIN SEAL, GASKET KIT, AND THERMOSTAT WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,809.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174315February 4, 2019
ENGINE
I WAS DRIVING MY VEHICLE, HEADING HOME ON A COLD NIGHT WHEN THE ENGINE LIGHT WENT ON, THE DISPLAY SAID "POWER REDUCED TO ENGINE", I STOPPED AND THE CAR JUST SHUT OFF. I TRIED TO RESTART IT AND IT WOULDN'T TURN OVER. I CALLED FOR A TOW TRUCK AND THEY LOOKED IT OVER THE NEXT DAY AND TOLD ME THAT I HAD DROPPED ALL OF MY OIL, WITH THE EXCEPTION OF 1/2 QUART, THE MECHANIC THEN TOLD ME THAT THE PCV PIPE WAS PLUGGED AND FORCED A LEAK AND BLEW CAUSING MY CAR TO LOSE ALL OF IT'S OIL. HE IS NOT A GMC DEALER SO HE CALLED THE NEAREST ONE, MCGRATH (FORMERLY BIRD CHEVROLET) IN DUBUQUE, IOWA AND THEY SAID THAT THAT HAS HAPPENED AND THERE WAS A RECALL ON THEM AND THAT THE CAR SHOULD BE TOWED THERE FOR REPAIR. ONCE THE MECHANIC AT MCGRATH, (RANDY) HAD TAKEN A LOOK AT THE CAR AND RAN MY VIN # HE STATED THAT MY CAR WOULD NOT BE COVERED, EVEN THOUGH THIS SAME THING IS PART OF A RECALL FOR THE SAME MAKE /MODEL/YEAR OF MY VEHICLE. HE SAID THAT I WOULD HAVE TO PAY OUT OF POCKET FOR THE MALFUNCTIONING OF THIS PART. SO FAR I HAVE HAD TO PAY FOR EMERGENCY TOWING, TOWING TO THE DEALER, AND DIAGNOSTIC TESTING, TOTALING $350.00 AND THERE'S BEEN NOTHING DONE YET TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174323February 4, 2019
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (PLUGGED PCV ORIFICE IN INTAKE MANIFOLD SB-10057977-8108, BULLETIN NO. 14882). BOB BROWN BUICK GMC (1405 SE ORALABOR RD, ANKENY, IA 50021, (515) 344-3574) DIAGNOSED THAT THE REAR MAIN SEAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED SINCE IT WAS EXCLUDED FROM THE MANUFACTURER SERVICE CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. *TT CONSUMER STATED DESIGN IS FLAWED AND NOT REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173817February 3, 2019
UNKNOWN OR OTHER
TAKATA, INTAKE TIMING CAMSHAFT SENSOR, LOCKING UP, OR STOPPED WORKING. WAS IN MOTION, CITY STREETS AND BIG PROBLEM WHEN BACKING UP OR TURNING. STOPS IN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173821February 3, 2019
ENGINE
MY ENGINE LIGHT CAME ON AS I WAS DRIVING ON THE HIGHWAY. FELT LIKE THERE WAS SLIGHT EXHAUST SMELL LEAKING IN THE CABIN BECAUSE HAD A HEADACHE DRIVING HOME AND DRIVING TO DEALERSHIP. ALSO, NOTICED BLACK OIL OR WET SOOT INSIDE MY TAILPIPE AFTER I PARKED IT AND CHECKED IT. STANLEY CHEVROLET TOLD ME THAT IT WAS A BAD TIMING CHAIN BEATING AGAINST ENGINE CAUSING A GAS SMELL AND QUOTED ME OVER 2 GRAND TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173680February 2, 2019
ENGINE
VEHICLE NEEDS A TRANSFER CASE SEAL REPLACED . ALSO IT HAS A STABILITRAC WARNING WHICH SHUTS THE CAR DOWN CAUSED BY EXCESSIVE OIL USAGE. GMC HAS WARRANTY ON SOME OF THE MODELS DEPENDING ON WHICH PLANT MADE THEM. THE DEALERSHIP INFORMED ME OF THE TRANSFER CASE ISSUE DURING A ROUTINE OIL CHANGE. THE STABILITRAC ISSUE WAS ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173518February 1, 2019
ENGINE
REAR MAIN SEAL BLOWN DUE TO CONDENSATION FREEZING IN SUCH COLD TEMPERATURES. THIS HAPPENED ON MY 10 MINUTE DRIVE HOME FROM WORK. ENGINE WAS SHUT OFF AND HASN'T BEEN RESTARTED. MECHANIC STATED THERE WERE AT LEAST 4 OTHER VEHICLES THIS WEEK WITH THE SAME ISSUE, WITHIN TWO SHOPS. A RECALL ON CERTAIN VEHICLES WAS ISSUED, BUT NOT MINE. I WOULD LIKE THIS TO AT LEAST BE INVESTIGATED TO POSSIBLY EXPAND THIS RECALL. CAR WILL NOT GET FIXED UNTIL AT LEAST TUESDAY, AS THEY ARE SHORT ON THE BOLT KIT DUE TO HIGH DEMAND. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173292January 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING, AN ABNORMAL NOISE WAS HEARD BETWEEN THE ENGINE AND TRANSMISSION. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173385January 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
CAR HAS BEEN A NIGHTMARE SINCE WE PURCHASED IT. CONSTANTLY BREAKING DOWN AND HAVING TO RESULT IN EXPENSIVE REPAIRS. 3 CATALYTIC CONVERTERS, ENGINE USED TO SHUT OFF DUE TO OVERHEATING. ENGINE REDUCE SIGN, STABILITRAK PROBLEMS. THIS HAS BEEN THE WORST CAR TO EVER BE CREATED IN THE HISTORY OF VEHICLES. I'D RATHER TAKE THE [XXX] BUS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173141January 30, 2019
ENGINE
VEHICLE WAS JERKING AT A RED LIGHT WITH FOOT FIRMLY ON THE BRAKE. THIS HAPPENED AT THE BASE OF A HILL ON A CITY STREET. I WASN'T SURE IF THE CAR WOULD LURCH INTO ONCOMING TRAFFIC. AS IT STARTED DRIVING AGAIN, IT BEGAN TO MAKE A RATTLING AND KNOCKING NOISE. CAR THEN DROPPED A HUGE AMOUNT OF OIL ON CONCRETE. IT LOST POWER IN LOWER SPEED. LUCKILY I WAS ABLE TO LIMP HOME WITH THE CAR. HAD TO HAVE IT TOWED TO DEALERSHIP AS IT WASN'T DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172503January 28, 2019
ELECTRICAL SYSTEM
THE NAVIGATION/MEDIA CENTER WILL EITHER GO COMPLETELY BLACK OR COMPLETELY WHITE SCREEN EVEN WHEN BACKING UP YOU LOSE THE CAMERA AND CAN'T SHUT OFF THE RADIO. IF THE SCREEN GOES WHITE DURING EVENING DRIVING THE REFLECTION OF THE WINDSHIELD IS SO SEVERE I CAN'T DRIVE AND THE SYSTEM WILL NOT SHUT OFF WHEN THE POWER BUTTON IS DEPRESSED. I HAVE TAKEN IT TO DEALERSHIP, THEY REPLACED THE RADIO ONCE. IT IS DOING IT AGAIN LESS THAN A MONTH LATER. GMC SAID THEY KNOW ABOUT THIS ISSUE WITH THE VEHICLE BUT DO NOT KNOW WHY OR HAVE A FIX. IN THE MEAN TIME I AM TO DRIVE MY VEHICLE SINCE THEY DO NOT SEE THIS AS A SAFETY CONCERN. I HAVE ATTACHED A PHOTO FROM YESTERDAY I WAS IN THE PROCESS OF BACKING UP WHEN THE WHOLE SCREEN WENT BLACK. I WAS BACKING OUT OF MY DRIVEWAY ONTO A CITY STREET. WHEN WE GOT TO OUR DESTINATION AND SHUT THE CAR OFF THE RADIO STAYED ON EVEN ONCE WE EXITED THE VEHICLE AND SHUT AND LOCKED THE DOORS. I AM WORRIED ABOUT THE POTENTIAL OF A FIRE HAZARD AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172557January 28, 2019
AIR BAGS
STATES THAT AIR BAG NEED SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172571January 28, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR WILL STOP WHILE IM DRIVING AND I DIDNT GET THE PROPER DIGNOSTICS OF WHY IT WAS DOING THAT, THEY JUST TOLD ME TO SWITCH MY GAS TO PREMIUM. & THEN MY CHECK ENGINE LIGHT CAME ON . BUT NOW MY ENGINE POWER IS IN REDUCED AND I DONT UNERDSTAND WHY EITHER. I HAVENT HAD THIS TRUCK FOR A YEAR AND ITS BEEN GIVING ME PROBLEMS SINCE I GOT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172579January 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT PURCHASED THE VEHICLE USED. BOTH THE DEALER AND THE MANUFACTURER DID NOT INFORM THE CONTACT THAT THERE WAS A SPECIAL RECALL ON THE VEHICLE REGARDING EXCESSIVE OIL CONSUMPTION CAUSED BY AN OIL RING MALFUNCTION. THE MALFUNCTION CAUSED THE ENGINE TO SEIZE. THE VEHICLE WAS TAKEN TO CARBONE BUICK GMC OF UTICA (5700 HOATIO ST, UTICA, NY 13502, (888) 471-8416) WHO STATED THAT THE VEHICLE HAD 2,000 MILES OVER THE 100,000 MILE LIMIT TO BE COVERED UNDER THE SPECIAL RECALL. THE DEALER, AFTER CHECKING WITH THE MANUFACTURER, OFFERED TO PAY FOR ONE THIRD OF THE COST TO REPLACE THE ENGINE. THE REPAIR WOULD COST $4,000. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN REPAIRED. THE CONTACT WAS REFERRED BY HIS STATE'S ATTORNEY GENERAL'S OFFICE TO NHTSA. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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