GMC Terrain Complaints

3,167 consumer complaints on file.

#11163211December 23, 2018
ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP FAILURE ALLOWING GASOLINE INTO CRANKCASE IN LARGE VOLUMES. ROUGH IDLE, CONSTANT STALLING, MISFIRING, FUEL SMELL RECIRCULATING INTO CABIN. EXACT ISSUE ADDRESSED BY GM RECALL FOR MY EXACT TERRAIN AND EQUIVALENT CHEVY EQUINOX WITH 2.4 ECOTEC. WAS TOLD MINE WAS NOT COVERED AS IT WASN'T IN CORRECT VIN RANGE THOUGH SAME MAKE, MODEL, YEAR, MOTOR, HIGHLY DANGEROUS COMBUSTIBLE ISSUE MATCHED. DEALER CHARGED ME $700+ FOR REPLACEMENT/REPAIR OF FUEL PUMP, BOTH O2 SENSORS, FUEL LINE, OIL CHANGE TO RID GAS DILUTED OIL. 2 DAYS, 50 MILES LATER, O2 CODE ENGINE LIGHT COMES ON, ERRATIC IDLING BEGINS, POWER LOSS THEN STALLS. REMOVED OIL CAP TO SMELL AND FIND GASOLINE MIXED BACK INTO OIL. BETWEEN 1/8 - 1/4 QUART GASOLINE IN THE CRANKCASE AFTER 50 MILES OF DRIVING! THIS AFTER "REPAIR" AT "CERTIFIED" CHEVY DEALERSHIP; A DANGEROUS MANUFACTURING FLAW GM ACKNOWLEDGED WAS A PROBLEM BUT I WAS TOLD, " NOT ON YOURS THOUGH, WRONG VIN". THANK YOU FOR PLACING MY LOVED ONES IN DANGER GM, REFUSING TO FIX YOUR OWN RECALL, CHARGING ME OVER$700 TO WORSEN THE ISSUE AND PLACE MY FAMILY IN GREATER DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162993December 21, 2018
UNKNOWN OR OTHER
CONSTANTLY DIES. TOOK IT TO A SHOP TO SEE WHAT OR WHY. ITS THE INTAKE VALVE TIMING SOLENOID. WAS TOLD COULD REPLACE THE PART BUT IT NEVER REALLY FIXES THE PROBLEM HAVE TO TAKE ALL THE HEADS OFF AND CLEAN THE GUMMED UP OIL. I HAVE REGULAR OIL CHANGES. I EVEN GET IT TAKEN IN FOR AN OIL CHANGE BEFORE MY CAR TELLS ME I NEED TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162648December 20, 2018
STEERING
WHEN I AM DRIVING THE POWER STEERING DOESNT WORK WELL AND THE STEERING IS HARD TO TURN AND KEEP VEHICLE IN ITS LANE IT ALSO DOES NOT COME BACK TO THE STRAIT POSITION OR CENTER IF ITS TURNING LEFT YOU HAVE TO BRING IT STRAIGHT AND IT IS HARD TO TURN SO IT GOES BACK AND FORTH ROUGHLY I FEEL IT LOOKSLIKE I AM DRUNK DRIVING OR SOMETHING IS WRONG WITH THE OPERATOR BUT ITS IN THE STEERING MAYBE THE SPEED SENSING PART OR SOMETHING BUT THE SERVICE CENTER AT THE DEALERSHIP SAYS IT DRIVES THE WAY IT IS SUPPOSED TO IT IS WHEN I AM DRIVING WITH THE GAS ON SO IT SEEMS TO BE SPEED SENSING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162530December 19, 2018
VISIBILITY/WIPER
AT NIGHT WHILE STOPPED, AS YOU SHIFT THE CAR INTO REVERSE, THE REAR VIEW CAMERA DISPLAY IS BLINDING BRIGHT. ITS BRIGHT LIGHT IS BEING REFLECTED BY THE WINDOWS BACK INTO THE CAR, MAKING IT IMPOSSIBLE TO SEE OUT THE WINDOWS OF THE VEHICLE. WHILE OTHER CAR FUNCTIONS - RADIO, PHONE, AND NAVIGATION - WHICH ALL USE THE SAME DISPLAY SCREEN AS THE BACKUP CAMERA, DIM THEMSELVES FOR NIGHT USE, THE REAR VIEW CAMERA DISPLAY IS AS BRIGHT AT NIGHT AS IT IS DURING THE DAY, CAUSING THIS ISSUE. THIS IS A PERMANENT, REPEATABLE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162184December 18, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN: PLEASE NOTE THAT I HAVE OBSERVED MY VEHICLE A PROFOUND AMOUNT OF WATER ENTERING THE VEHICLE SOMEWHERE WITHIN, AT, OR IN VICINITY OF THE FRONT PASSENGER SIDE OF THE VEHICLE AND DRIVER'S SIDE (FRONT). THIS OCCURS DURING RAIN-FALL. MY VEHICLE BEGAN DISPLAYING AN ODOR AND SHOWING WHITE-YELLOWISH COLORED MATTER IN THE CARPET AREA. THE WATER IS NOW DEVELOPED INTO A PUDDLE ON THE PASSENGER - SIDE AND CARPET SOAKED ON THE DRIVER'S SIDE (THE LOST OF FOOTING ON THE DRIVER'S SIDE, MAKES IT SOMETIMES DIFFICULT WHEN DRIVING, AND SHIFTING MY FOOT FROM THE ACCELERATOR TO (AND) BRAKING (TO STEER, AND PERFORMING TURNING MANEUVERS). I HAVE RESEARCHED AND NOTED SEVERAL CONSUMER CHAT PAGES, IN WHICH CONSUMERS HAVE DISCUSSIONS EXPERIENCING THE PROBLEM OF WATER LEAKING INTO THEIR GMC TERRAIN, AND OTHER GMC VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162250December 18, 2018
STEERING
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE OPERATING THE VEHICLE AND MAKING A RIGHT TURN, THE STEERING WHEEL COVER SUDDENLY LOOSENED AND SEPARATED FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO PHILLIPS BUICK (HWY 441-27, FRUITLAND PARK, FL) WHO INDICATED THAT THE METAL RING USED TO SECURE THE COVER WAS LOOSE AND THE ENTIRE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161957December 17, 2018
ENGINE, POWER TRAIN
THE ENGINE LIGHT CAME ON AFTER AN 3 DAYS AFTER OIL CHANGE AND BEGIN TO CUT OFF WHEN I WOULD ACCELERATE. I TOOK IT TO CARMAX AND THEY SAID IT WAS A FAULTY SENSOR WHICH WAS COVERED BY THE POWERTRAIN WARRANTY. CARMAX SUGGESTED I TAKE THE CAR TO A GMC DEALER FOR REPAIR. I TOOK THE CAR TO THE GMC DEALER, THEY REPAIRED IT AND 1 1/2 WEEKS LATER THE ENGINE LIGHT CAME ON AND THE CAR WAS CUTTING OFF AGAIN. I WENT TO THE GMC DEALER A SECOND TIME AND THEY SAID, "THEY COULD NOT DUPLICATE MY CONCERNS, THERE WAS NO PROBLEM WITH THE CAR, THE ENGINE LIGHT IS NOT ON AND THE CAR WAS DRIVEN FOR 10 MINUTES WITHOUT ANY ISSUES". AFTER DRIVING THE CAR FOR 5 DAYS, THE ENGINE LIGHT IS ON AGAIN AND THE CAR IS STALLING. I HAVE TO ACCELERATE OVER 10 - 20 MILES FOR THE CAR TO STAY ON. I KNOW THAT SOMETHING IS WRONG, I HAVE BEEN AFRAID TO DRIVE BECAUSE WITH THE CAR CUTS OFF ON ME AND NO ONE HAS GIVEN A REASON AS TO WHY. I DO NOT WANT TO GET HIT FROM BEHIND. I DRIVE THE HIGHWAY WITH A SMALL CHILD DAILY. I AM CONCERN THAT THIS ISSUE IS NOT BEING TAKEN SERIOUSLY. SOMETHING IS WRONG WITH THE CAR!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161790December 16, 2018
VISIBILITY/WIPER
ON 12/15/18 WHILE DRIVING ON HIGHWAY IN MARYLAND ON A HEAVY RAINING NIGHT WINDSHIELD WIPERS STOP WORKING AND FROZE IN PLACE. HAD TO PULL OFF AND ACQUIRE A RIDE HOME, AND RETRIEVE VEHICLE THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161715December 15, 2018
SEATS
GOT INTO CAR ONE DAY AND THE DRIVERS SIDE SEAT HAD DROPPED TO IT'S LOWEST POSITION. SAW THAT A BOLT THAT AIDS THE SEAT RISER MECHANISM HAD FALLEN OUT. VERY DANGEROUS IF HAPPENED WHILE DRIVING. I WAS ABLE TO MANUALLY SCREW IT BACK IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161212December 13, 2018
ENGINE
I BOUGHT THE CAR USED IN MAY 6 MONTHS AGO AND IT HAS EXCESSIVE OIL CONSUMPTION MORE THAN ONE QUART IN 1000 MILES. THERE IS NO WARNING LIGHT JUST STARTED TAPPING IN THE ENGINE. GMC KNOWS ABOUT THIS IT NEEDS TO BE ADDRESSED. I CAN'T AFFORD TO REPLACE OR REBUILD THE ENGINE RIGHT AFTER I BOUGHT THE CAR. BECAUSE OF A KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160737December 11, 2018
VISIBILITY/WIPER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT NIGHT AND ATTEMPTING TO BACK INTO THE DRIVEWAY, THE BACK UP CAMERA WAS TOO BRIGHT AND WAS DIFFICULT TO SEE. THE CONTACT STATED THAT THE SIDE VIEW MIRRORS DID NOT HELP DUE TO THE TINTED WINDOWS. THE VEHICLE WAS TAKEN TO SCHEPEL BUICK GMC (219-472-1449, LOCATED AT 3209 LINCOLN HWY, MERRILLVILLE, IN 46410) WHERE THE TECHNICIAN CONFIRMED THAT IT WAS A SAFETY ISSUE, BUT STATED THAT THERE WAS NO REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157128December 9, 2018
SEAT BELTS
SEAT BELT RETRACTORS FAIL TO RETRACT AND BELT CLIP GETS STUCK IN CLOSED DOOR. DEALER FIXED ONCE BUT REFUSES TO FIX AT THEIR COST. I BELIEVE THIS IS A SERIOUS GM DEFECT AND A SAFETY HAZARD BECAUSE A HALF OPEN JAMMED DOOR WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157131December 9, 2018
ELECTRICAL SYSTEM
IN MAY 2018 MY REAR CAMERA AND BACKUP LIGHTS STOPPED WORKING. WHEN I WENT TO THE DEALER, THE DEALER TOL ME THAT THE REAR CAMERA WAS BAD AND IT WAS TIED TO THE BACK UP LIGHTS. THEY WOULD NOT FIX IT FOR FREE. I WAS CHARGED $175 DOLLARS TO DISCONNECT THE CAMERA. THE CAMERA SHOULD BE LINKED TO THE BACKUP LIGHTS WHEN IT MALFUNCTIONS. I ALMOST HIT A PERSON BECAUSE THE BACKUP LIGHTS WOULD NOT TURN ON THIS IS A SERIOUS DEFECT. SUNRISE CHEVY SHOULD NOT HAVE CHARGED ME FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156963December 8, 2018
ENGINE
SINCE THE PURCHASE OF THE 2013 GMC TERRAIN ON 9/6/18 AT 93,100 THERE HAVE BEEN 2 OIL CHANGES AND TWO 2QT TOP OFFS WITH AN AVERAGE OF 1QT ADDED EVERY 1,000 MILES. THE SECOND TOP OFF SHOWED A WHITE SUBSTANCE INDICATING A POSSIBLE ISSUE RELATED TO PISTON RING WEAR. ON 12/5/18 REPAIRS WERE ASSESSED BY A LICENSED MECHANIC WHO FOUND NO OIL LEAK. BEFORE OIL TOP OFFS NO OIL CAN LIGHT ILLUMINATION WAS PRESENT AND CAR SHOWED OVER 50% OIL LIFE. MECHANIC STATED THAT REPAIRS WOULD NEED TO BE MADE IN ORDER TO FIX THE MASSIVE OIL CONSUMPTION ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156916December 7, 2018
UNKNOWN OR OTHER
WHEN DRIVING THE VEHICLE SPORADICALLY JERKS. I'VE TAKEN IT TO GET FIXED AT WILLIAMS CHEVROLET 3 TIMES (1) IN FEB 2018, I WAS TOLD THE VEHICLE NEEDED TO BE FLUSHED, BOTH THE FLUSH AND 2 DAYS LATER THE TRUCK JERKED AGAIN, TOOK IT BACK AGAIN IN FEB 2018 THE MECHANIC RODE WITH ME IN THE VEHICLE AND HE FELT THE JERK, THIS TIME I WAS TOLD TO USE HIGH OCTANE GAS WELL I DO USE HIGH OCTANE GAS, LEFT AND THE CAR JERKED TOOK IT BACK A 3RD TIME P, MAR. 2018 AND WAS THEN TOLD THE VEHICLE HAD A SENSOR UPDATE, THEY CLAIMED THE UPDATE WAS DONE AND I WOULD HAVE NO MORE ISSUES. IT'S NOW DECEMBER 2018 AND THE VEHICLE IS STILL JERKING SPORADICALLY. THIS VEHICLE HERE LOCAL DRIVING ON THE STREETS AND WHEN TRAFFIC IS SLOW ON THE HIGHWAY WITH STOP AND GO TRAFFIC IT JERS AS WELL SPORADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155817December 3, 2018
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED WORKING IN RAIN STORM WHILE TRAVELING IN PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155601December 3, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 55 MPH, THE CONTACT STRUCK A DEER. THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT STATED THAT THE IMPACT WAS ON THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR WAS ILLUMINATED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT STATED THAT THERE WAS AN ODOR FROM THE AIR BAG PROPELLANT EVEN THOUGH THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THE SEAT BELT OPERATED AS INTENDED; HOWEVER, THE SEAT BELT SEIZED IN POSITION AND WOULD NOT RETRACT EVEN AFTER THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT HAD NOT BEEN DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155259November 30, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE DRAINING HOSE FROM THE SUN ROOF LEAKED WATER INTO THE VEHICLE. AS A RESULT, THERE WAS A BUILD UP OF WATER THAT CAUSED A FOUL ODOR AND MOLD. THE VEHICLE WAS TAKEN TO MATAGA BUICK GMC CADILLAC (LOCATED AT 3261 AUTO CENTER DR, STOCKTON, CA 95212, (209) 951-2600) AND THEY UNCLOGGED THE HOSE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 8-4853270190. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154439November 28, 2018
VISIBILITY/WIPER
THE LINKAGE FAILED DURING RAIN STORM WHILE DRIVING. MOTOR WORKS BUT WIPERS WERE UNHOOKED AND DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154524November 28, 2018
ENGINE
POTENTIAL OIL CONSUMPTION ISSUES. IN MAY 2018 NOTICED A KNOCKING/RATTLING IN ENGINE WHILE ACCELERATING AT SLOW SPEEDS. NOISE GREW LOUDER AND MORE CONSISTENT OVER THE NEXT FEW WEEKS. ON BOARD COMPUTER STATED REMAINING OIL LIVE WAS OVER 30%, HOWEVER NO OIL REGISTERED ON DIPSTICK. ADD OIL AND NOISE STOPPED. I SCHEDULED AN APPOINTMENT (JUNE) WITH THE DEALER TO HAVE THE ISSUE INVESTIGATED. THEY TOLD ME IF IT OCCURS AGAIN, NOT TO ADD OIL, RATHER BRING IT IN FOR A CONSUMPTION TEST. THEY DID NOT TELL ME HOW LOW MY OIL LEVEL WAS. NOVEMBER 2018 THE NOISE RETURNED. IMMEDIATELY TOOK VEHICLE TO DEALER FOR RECOMMENDED OIL CONSUMPTION TEST. INFORM BY DEALER THAT VEHICLE WAS NO, LONGER COVERED BY ANY WARRANTY, THEY COULD NOT DO THE TEST. OIL CHANGED (EVEN THOUGH ON BOARD COMPUTER STATED 48% OIL LIFE REMAINING). READING OTHER REPORTS REGARDING THIS POTENTIAL ISSUE, WANTED TO ADD ONE MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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