GMC Terrain Complaints

3,167 consumer complaints on file.

#11185940March 11, 2019
ENGINE
I BEGAN DRIVING MY 2013 GMC TERRAIN DOWN THE STREET AND MY CAR BEGAN TO FEEL AS IF IT WAS GOING TO STALL. THEN THE CHECK ENGINE LIGHT CAME ON & A FEW MINUTES LATER, THE ENGINE BLEW WITH 126,000 MILES ON THE CAR. PRIOR TO THIS DAY, THE CAR HAD BEEN OPERATING WITHOUT ANY ISSUES AND NO WARNING LIGHTS HAD COME ON. THE MECHANIC SAID THAT THE TIMING CHAIN HAD BROKEN & THERE WAS NO OIL IN THE ENGINE. I BOUGHT THIS CAR NEW & WAS THE ONLY OWNER & RELIGIOUSLY CHANGED MY OIL EVERY 5,000 MILES & WAS NOT YET DUE FOR AN OIL CHANGE. SINCE THIS HAS HAPPENED, I DISCOVERED THAT THERE HAVE BEEN SEVERAL COMPLAINTS ABOUT THIS VEHICLE IN REGARD TO OIL CONSUMPTION ISSUES & THERE HAS NOT BEEN A RECALL ISSUED. THIS POSES A SERIOUS SAFETY CONCERN ESPECIALLY CONSIDERING AN OIL WARNING LIGHT NEVER CAME ON NOR, DID ANY WARNING LIGHTS UNTIL IMMEDIATELY PRIOR TO THE ENGINE BLOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185615March 10, 2019
VISIBILITY/WIPER
THE PLASTIC BUSHINGS USED IN THE WIPER LINKAGE ASSEMBLY ARE POOR QUALITY AND REGULAR USE WEAKENS THEM OR THEY BECOME CORRODED. THE BUSHING CONNECTING THE WIPER TRANSMISSION TO THE REST OF LINKAGE ASSEMBLY DETACHED FROM ITSELF WHILE I WAS DRIVING DURING A SNOW STORM CAUSING MY WINDSHIELD WIPERS TO STOP WORKING COMPLETELY, LEAVING ME WITH NO VISIBILITY. THE CAR HAD TO STAY PARKED WHERE IT WAS UNTIL THE WEATHER CLEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185647March 10, 2019
ENGINE
I WAS DRIVING WHEN MY CAR STARTED MAKING A NOISE AND VIBRATION. I DROVE IT 3 MILES AS THE VIBRATION AND NOISE WAS GETTING WORSE TO THE DEALERSHIP.ACCORDING TO THE DEALERSHIP THE ENGINE PCV VALVE BECAME CLOGGED WITH SLEDGE OR ICE AND PUSHED THE OIL OUT THE REAR SEAL OF THE ENGINE CAUSING FAILURE. IN ADDITION THE ECM FAILED TO DISPLAY A LOW ENGINE OIL WARNING OR A CHECK ENGINE WARNING. AFTER TALKING TO THE MECHANIC AT THE DEALERSHIP AND RESEARCHING ON THE INTERNET, THIS IS A DESIGN FLAW FOR THE 2.4 ECOTC ENGINE THAT GM HAS FAILED TO ADDRESS AND IS CAUSING PEOPLE THOUSANDS OF DOLLARS. MY REPAIR WILL COST $3000.00. RECALL 14882
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185529March 9, 2019
VISIBILITY/WIPER
ON 02/19/19, WHILE TRAVELING ON THE PA TURNPIKE, I TURNED MY WINSHIELD WIPERS ON, ONLY TO HAVE THEM COME UP 3/4 OF THE WAY ON MY WINDHIELD AND STOP. SUBSEQUENTLY, MY WIPERS BECAME INOPERABLE. THANKFULLY, THERE WAS ONLY A SLIGHT RAIN, AND NOT CONTINUOUS RAIN OR SNOW FALLING AT THE TIME, OR THIS COULD HAVE RESULTED IN A SERIOUS CRASH. I HAD THE WIPER ASSEMBLY REPLACED SAME DATE, $259.678, FOR LABOR AND PARTS AT A GM DEALERSHIP. I WAS TOLD THIS WAS NOT A RECALL AT THIS TIME AND WAS NOT COVERED. MY 2015 GMC TERRAIN HAD APPROX. 75,000 MILES ON AT THE TIME OF THIS INCIDENT. THIS INCIDENT RESULTED FROM CORROSION TO THE WIPER ASSEMBLY, INVOLVING CORROSION TO A TRANSMISSION BALL JOINT, WHICH IS GM RECALL ON PREVIOUS MODEL YEARS, AND IS ALSO A CURRENT GM RECALL IN CANADA ONLY FOR THIS YEAR, HOWEVER, US MODELS ARE NOT. THE BALL JOINT SEPARATED DUE TO CORROSION AND CAUSES COMPLETE FAILURE TO THE WINDSHIELD WIPER SYSTEM. GM IS DRAGGING THEIR FEET ON MAKING THIS A US SAFETY RECALL AS CANADA HAS IT FOR THE 2010-2017 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185065March 8, 2019
ENGINE
THE CAR IS A 2012 GMC TERRAIN 2.4 LITER ECO TECH- I FOUND WHERE GMC PUT THIS ISSUE AS A RECALL IN 2015 FOR 7 YEARS OR 120,000 MILES TO BE FIXED FOR FREE- I BOUGHT MY CAR FROM FRANK'S GMC/CHEVORLET IN KOSCIUSKO, MS IN NOVEMBER 2017 WITH 111,000 MILES ON IT- THE ISSUE WAS NOT MENTIONED AND I HAVE THE CARFAX ON THE VEHICLE WHICH MENTION ALL THE SERVICE DATES AND NONE OF WHICH ARE RELATED TO THIS RECALL- ALSO I NEVER RECIEVED ANY INFORMATION BY MAIL ABOUT THIS RECALL AND HAD TO DO SOME DIGGING TO FIND OUT THAT IT'S NOT JUST ME WITH THE PROBLEM BUT SO MANY OTHERS! I WENT TO FRANK'S GMC WHERE I PURCHASED THE CAR AND THEY ARE SUPPOSED TO GIVE ME A CALL BACK ABOUT THIS PROBLEM BUT THE GUY I TALKED TO HAD NO IDEA WHAT I WAS EVEN TALKING ABOUT YET! 3 DAYS LATE THEY WONT EVEN ANSWER MY CALLS AND WHEN I WENT INTO THE OFFICE SAID THEY WOULD HAVE TO GET A NUMBER TO CALL ME BACK AGAIN WHICH HAS NOT HAPPENED YET! WE HAVE PRICED A NEW MOTOR AND TO GET IT PUT IN- PRICE OF MOTOR- $3,200 PRICE TO PUT IT IN- $1,000 WARRANTY- 3 YEAR WITH UNLIMITED MILEAGE- OR THE PARTS THAT HAVE TO BE CHANGED OUT ARE IN LINK BELOW IF THE MOTOR WASNT REPLACED: HTTPS://GM.OEMDTC.COM/7458/SPECIAL-COVERAGE-ADJUSTMENT-EXCESSIVE-ENGINE-OIL-CONSUMPTION-2012-CHEVROLET-EQUINOX-GMC-TERRAIN ***THAT'S NOT INCLUDING THE TIMING CHAIN WHICH IS WHAT THE PROBLEM HAS CAUSED DUE TO OIL CONSUMPTION FROM FAULTY PISTON RINGS NOT SEATING CORRECTLY, I BURN OIL AND LOOSE OIL PRESSURE RESULTING IN A FAILURE IN THE TIMING CHAIN SYSTEM DUE TO THE TENSIONER WORKING OFF OF OIL PRESSURE!*** I HAVE ALSO FOUND THAT THERE IS A CLASS ACTION LAW SUIT GOING ON ABOUT THIS SAME ISSUE AT THIS TIME- PLEASE CLICK THE LINK BELOW FOR MORE INFORMATION REGARDING THIS: HTTPS://WWW.CLASSACTION.ORG/BLOG/CHEVY-EQUINOX-CLASS-ACTION-UPDATE-SETTLEMENT-TALKS-UNDERWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185117March 8, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE REAR MAIN SEAL ON THE ENGINE BLEW OUT WHILE DRIVING DUE TO THE PCV SYSTEM BEING FAULTY. MY CAR DIED IN THE MIDDLE OF A BUSY INTERSECTION WITHOUT WARNING IN 10 DEGREE WEATHER WITH NEGATIVE 10 DEGREE WINDCHILL, LEAVING MY FAMILY AND STRANDED WITHOUT THE ABILITY TO EVEN GET HEAT INTO THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184955March 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING LOW SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS PULLED OVER AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184381March 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHUT DOWN AND THE REDUCED ENGINE POWER INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183888March 4, 2019
ENGINE
I'VE HAD THIS VEHICLE FOR 3+ YEARS AND RIGHT FROM THE BEGINNING EVERYTIME I CHANGED THE OIL WAS TOLD IT WAS LOW AND ASKED WHERE IT WAS GOING. MY MECHANIC TOLD ME IT WAS A CRANKSHAFT SENSOR CODE AND JUST CHANGE THE OIL AND SO I DID AND THE CHECK ENGINE LIGHT WOULD GO OFF . THEN ONE DAY 800 MILES BEFORE I'M DUE TO CHANGE THE OIL IT STARTS JERKING WHILE STOPPED AND CHECK ENGINE LIGHT CAME ON DISPLAY STATED ENGINE POWER REDUCED THEN IT KEPT STALLING OUT THEN WHEN I SAW AN AUTOZONE STORE THEY CHECKED THE CODE WHICH WAS THE CAMSHAFT SENSOR AGAIN LIMPED HOME AND DID NOTHING LATER WHEN I STARTED THE VEHICLE TO GO TO WORK IT MADE AN AWFUL CLANGING NOISE AND SHUT IT OFF IMMEDIATELY HAD IT TOWED TO THE DEALERSHIP WHERE THEY SAID IT BLEW A REAR SEAL AND WOULD NEED AN 8400 DOLLAR NEW ENGINE THE SPECIAL WARRANTY COVERAGE IS WELL KNOWN BY THE DEALERSHIPS AND TO GM SO WHY WAS THE CONSUMER NOT BEEN NOTIFIED THAT THIS COULD BE A PROBLEM IF I WAS TOLD ABOUT THIS I WOULD NOT HAVE BOUGHT THIS VEHICLE AND I GUESS THAT'S WHAT THEY WANTED A SALE.NOW I HAVE A VEHICLE THAT I STILL HAVE MONTHLY PAYMENTS AND THEY WANT TO CHARGE ME FOR A NEW ENGINE ON TOP OF IT LUDRICAS I SAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183993March 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STARTED MARCH OF 2017 PROGRESSIVELY GETTING WORSE. SUV JERKS, GAUGES GO CRAZY, CHECK ENGINE LIGHT COMES ON, IF SLOW TO BELOW 20 MPH IT SPUTTERS AND WON'T ACCELERATE, IF I STOP COMPLETELY IT WON'T ACCELERATE. MULTIPLE TIMES THIS HAS HAPPENED ON THE INTERSTATE DURING RUSH HOUR TRAFFIC & AT BUSY INTERSECTIONS. IF I TURN CAR OFF AND BACK ON THE SYSTEM RESETS. THEN IT STARTS ALL OVER AGAIN. IT HAS BEEN IN AND OUT OF THE SHOP. PROBABLY 10-15 TIMES IN 2YEARS. THEY GET CODES, BUT THEN THESE GO AWAY BEFORE THEY CAN BE 'RUN'. I BROKE DOWN 1-1/2 WEEKS AGO IN BAY MINETTE & THE CAR WOULDNT START BACK UP. I WAS STRANDED OUT OF TOWN AND HAD TO RENT A CAR TO GET BACK HOME. THE DEALER THERE GOT 7 ERROR CODES THAT ALL CLEARED OUT. I HAVE FILED A COMPJAINT WITH GMC, BUT THEY ARE SLOW TO HANDLE THE PROBLEM & I CAN'T GET SUPERVISORS ON THE PHONE OR AT LEAST ONE WHO DOESN'T SEEM LIKE HE'S BEEN DRINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184155March 4, 2019
UNKNOWN OR OTHER
I PURCHASED MY 2019 TERRAIN DENALI ON 2/27/19. I BEGAN MY DRIVE INTO WORK THIS MORNING (3/4/19) AND MERGED ONTO THE FREEWAY AND SECONDS LATER HEARD A LOUD EXPLOSIVE SOUND, ONLY TO REALIZE THE FIRST HALF OF MY PANORAMIC MOONROOF WAS SHATTERED (SEE INSIDE PHOTO). SHARDS OF GLASS WERE FALLING INTO THE VEHICLE BUT IT HAD NOT COLLAPSED COMPLETELY AT THIS POINT. I DID NOT DRIVE UNDER ANYTHING THAT MAY HAVE FALLEN, THERE WERE NO OBJECTS IN THE ROAD THAT CAME UP TO HIT MY VEHICLE, THE GLASS JUST SHATTERED OUT OF NOWHERE. AFTER CALLS WITH THE DEALERSHIP AND ROADSIDE ASSISTANCE, I DECIDED TO ATTEMPT TO CLOSE THE INSIDE COVER FOR THE MOONROOF AND DRIVE TO THE DEALERSHIP. I WAS ABLE TO DO SO SUCCESSFULLY BUT AS SOON AS I MOVED THE VEHICLE, YOU COULD HEAR THE GLASS COLLAPSE (SEE PICTURE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184219March 4, 2019
ENGINE
"EXCESSIVE OIL CONSUMPTION" AFTER HAVING THE OIL CONSUMPTION TESTS PERFORMED ON MY TRUCK IT WAS DISCOVERED THAT MY VEHICLE NEEDED THE RINGS AND PISTONS REPLACED, THEREFORE, ON JANUARY 18TH, 2016 MY TRUCK WENT INTO ROGERS CHEVROLET (NOW KNOWN AS MICHAEL BATES) TO HAVE THIS DONE, UNDER THE SPECIAL WARRANTY KNOWN AS EXCESSIVE OIL CONSUMPTION. I RECEIVED MY TRUCK BACK ON JANUARY 25TH, 2016 AFTER BEING TOLD IT WAS FIXED. ONCE MY FREE OIL CHANGES WERE UP IN MARCH OF 2016, I EITHER TOOK MY TRUCK FOR OIL CHANGES OR MY UNCLE, GRANDFATHER OR MYSELF CONDUCTED THE OIL CHANGES (YOU WILL SEE THE RECEIPTS ON THIS). AFTER SOME TIME I STARTED TO USE OIL AGAIN, MORE THAN NORMAL. WHEN I INQUIRED WITH ROGERS CHEVROLET I WAS TOLD THAT MY TRUCK SHOULD BE FINE BECAUSE THEY ALREADY REPLACED THE PISTONS AND RINGS AND THAT MY ENGINE IS JUST GOING TO BURN OIL BECAUSE THE WAY GM BUILT THE MOTOR AND TO KEEP EXTRA OIL ON HAND. WELL ON 01/30/2019 I WAS ON THE HIGHWAY DOING AROUND 75MPH WHEN MY ENGINE FAILED. I ALMOST WAS IN AN ACCIDENT ON THE 3 LANE HIGHWAY! I WAS ADVISED TO HAVE IT TOWED TO A NEARBY DEALER IN WHICH I DID. I WAS INFORMED THAT THE PISTONS BLEW THROUGH THE BOTTOM OF THE MOTOR, AND THEN I WAS ADVISED TO PROVIDE RECEIPTS IN WHICH I DID, AND NOW I AM BEING TOLD THE SPECIAL WARRANTY IS EXPIRED IN WHICH IT IS NOT I AM ONLY AT 109,000 MILES AND IT WAS LAST SERVICED FOR THIS SPECIAL WARRANTY IN 2016, THEREFORE, IT SHOULD BE COVERED UNTIL THE 120,000 MILES LIKE INDICATED ON THE WARRANTY BULLETIN. THIS ISSUE IS VERY DANGEROUS AND FATALITIES ARE GOING TO HAPPEN IF THIS DOESN'T GET ADDRESSED AND FIXED PROPERLY. THE MAINTENANCE ON MY TRUCK IS EXCELLENT, I TOOK VERY GOOD CARE OF IT, AND I HAVE THE RECEIPTS TO PROVE IT, HOWEVER, I DID SOME RESEARCH AFTER THIS HAPPENED TO ME AND I WAS INFORMED THAT THERE MUST BE A PROBLEM WITH THE BLOCK/HEADS IN THE MOTOR FOR IT TO DO THIS AND GM HAS TO KNOW THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183754March 3, 2019
ENGINE
PCV SYSTEM HAS A SERVICE BULLITEN ON THIS. PCV SYSTEM FROZE UO CAUSING THE REAR MAIN SEAL TO BLOW OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183761March 3, 2019
VISIBILITY/WIPER
FRONT WINDSHIELD WIPERS IMMEDIATELY STOPPED OPERATION WHILE IN USE ON FEBRUARY 20, 2019. I TOOK THE CAR ON FEBRUARY 21, 2019 TO OUR LOCAL MECHANIC'S SHOP WHICH RECOMMENDED TOTAL REPLACEMENT OF THE WIPER TRANSMISSION ASSEMBLY EVEN THOUGH ONLY A BUSHING WAS DAMAGED. I AGREED AND HAD THE WIPER TRANSMISSION REPLACED. I ATTACH A COPY OF THAT INVOICE. TOTAL PAID WAS $376.75
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183782March 3, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING MY 2014 GMC TERRAIN WITH APPROXIMATELY 85,000 MILES WHEN I NORMALLY PRESSED THE BRAKE PEDAL AND THE ANTILOCK BRAKES ACTIVATED UNEXPECTEDLY. MY DASHBOARD TOLD ME THE STABILITY TRACK NEEDED SERVICE. I BROUGHT THE VEHICLE TO GET REPAIRED AND THEY FOUND A SPEED SENSOR AND IT'S CONTACT ON THE HUB WERE BAD. COST TO REPLACE HUB APPROX $350
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183441March 1, 2019
ENGINE
'EXCESSIVE OIL CONSUMPTION' GMC WILL NOT HONOR THEIR RECALL. I RECEIVED A LETTER IN AUGUST OF 2015 SAYING TO BRING MY VEHICLE IN IF MY CAR WAS EFFECTED AS LONG AS IT WAS IN THE 7 YEARS 6 MONTHS AND LESS THAN 120K MILES.IN AUGUST 2016 I STARTED TO SMELL OIL BURNING IN MY CAR AND BLACK OIL LEAKING OUT OF THE ENGINE. AFTER MY RESEARCH THIS WAS THE BEGINNING STAGES OF THIS RECALL. I CALLED, GMC JAMES RIVARD AND MENTIONED THIS RECALL ASKING THEM TO FIX IT. THERE WAS ONLY AT 98K MILES AND IT HAD BEEN LESS THAN 7 YEARS. THEY LATER SAID THEY HAD TO REPLACE A CAP THAT WORE OUT, BUT CHARGED ME 129. I REALIZED THEY HAD TOOK ADVANTAGE OF ME BY CHARGING ME SIMPLY FOR CLEANING UP THE OIL AND PUTTING MORE IN. NOTHING ON THE RECIEPT MENTIONS A REPLACEMENT CAP. THROUGH THE YEARS MY HUSBAND AND I STARTED TO NOTICED MORE ISSUES, STABILTRAK WARNINGS, LOW ACCELERATION, OIL CHANGES NOT LASTING MORE THEN 2.5 TO 3 MONTHS. WE CALLED IN AUGUST 2018 AND WAS TOLD I COULD BRING IT IN, BUT WOULD HAVE TO PAY THE 125 IF THEY DECIDED IT WAS NOT THE RECALL. THIS WAS THE ISSUE PREVIOUSLY! SINCE WE'VE PAID OFF THE CAR IN SEPTEMBER 2018, WE HAVE EXPERIENCED THE CAR STOPPING IN WHILE IN DRIVE WHEN PRESSING THE BREAK, 'LOW ENGINE POWER' WARNINGS, ALONG WITH THE STABILTRAK WARNINGS, AND FREQUENTLY WANTS TO STOP WHEN MAKING HARD LEFT OR RIGHT TURNS ON STREETS. WE TOOK TO A LOCAL MECHANIC LAST WEEK AND WAS INFORMED THE CARS OIL WAS COMPLETELY (GONE FOR THE 3RD TIME, THE OIL LIFE IN MY CAR WAS AT 27%). WITH SEVERAL OTHERS, THEY INFORMED THIS COULD BE DUE TO PISTON RINGS BEING WORN OUT. I IMMEDIATELY RECALLED THE INCIDENT IN 2016 AND CALLED THE GMC RECALL CENTER. THEY REFUSED TO MAKE THE DEALER HONOR THIS RECALL, SINCE IT EXPIRED IN SEPTEMBER 2018... COINCIDENTALLY WHEN I PAID OFF MY CAR. I WISH THEY WOULD HAVE TAKEN CARE OF THIS ISSUE WHEN I ASKED! I HAVE TOTALLY LOST TRUST IN THE GMC BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183236February 28, 2019
ENGINE
WAS DRIVING ON A STATE HIGHWAY. UPON TAKING OFF FROM A STOPLIGHT, A HARSH NOISE CAME FROM THE ENGINE, FOLLOWED BY A LOSS OF POWER AND OIL. CAR WAS TOWED TO A SHOP, WAS TOLD METAL SHAVINGS ARE IN THE PAN ANF THE ENGINE WOULD NEED REPLACING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183225February 28, 2019
ENGINE, POWER TRAIN
LOCAL MECHANIC CHANGES OIL AND REALIZES NO OIL LEAKS AND EXCESSIVE OIL CONSUMPTION. TELLS ME ABOUT THE BULLETIN AND SENDS ME TO GMC. CALL TO MAKE APPOINTMENT SINCE THEY AGREE IT'S UNDER THE SPECIAL COVERAGE. FIRST VISIT WAS TO CHANGE THE OIL AND START THE TEST 9/28/18 100K MILES. SECOND READING WAS GOOD 10/27/18 101K MILES. NEXT READING IT FAILED AT 102K MILES ON 12/1/18. THEY GAVE ME DESCRIPTION OF WHAT WAS WRONG THAT FIT THE BULLETIN AND THIS ASTRONOMICAL PRICE. I INFORMED THEM I KNEW ABOUT THE BULLETIN AND IT SHOULD BE COVERED. THEY THEN LOOKED MY VIN UP AND SAID UNFORTUNATELY MY VIN ISN'T COVERED EVEN THOUGH THE YEAR, MAKE, MODEL AND MOTOR IS THE EXACT AS THE BULLETIN. I CALLED GM CUSTOMER SERVICE WHEN MY LOCAL MECHANIC TOLD ME TO ON MY NEXT OIL CHANGE WITH HIM. 2/28/18 THEY TELL ME THAT THE DEALERSHIP WAS CORRECT I'M NOT COVERED ON THE SPECIAL COVERAGE AND THEY AREN'T SURE WHY. THERE WAS NOTHING ELSE THEY COULD DO FOR ME. SO MY MOTOR IS NOTICEABLY STRUGGLING AT ONLY 100K MILES AND THERE IS NOTHING YOU CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183290February 28, 2019
ENGINE
THIS (NORMALLY-GARAGED, 1-OWNER, RELIGIOUSLY-SERVICED AT DEALERSHIP) VEHICLE HAD SAT OUTSIDE FOR 38 HOURS WITHOUT BEING STARTED. VEHICLE WAS STARTED IN +4 DEGREE F TEMPERATURE, ALLOWED TO WARM UP, DRIVEN 15 MINUTES ON A 2-LANE ROAD BEFORE STOPPING AT A STOP SIGN. ENGINE BEGAN CHUGGING HEAVILY AS IT LEFT THE STOP, ATTEMPTING TO CROSS 2 LANES OF A DIVIDED 4-LANE HIGHWAY BEFORE TURNING LEFT IN THE OTHER 2 LANES OF THAT HIGHWAY. WITH ENGINE LOSING POWER, DRIVER MANAGED THE LEFT TURN AND PULLED OFF ON RIGHT SHOULDER JUST AS ENGINE SUDDENLY DIED. JUST AS IT DIED, DRIVER NOTICED A BRIEFLY-LIT DASHBOARD INDICATOR SIGNIFYING SOMETHING ABOUT OIL. VEHICLE WAS 3 MONTHS PAST 6-YEAR WARRANTY. IT WAS HAULED SOME 200 MILES TO THE ORIGINAL GM DEALER, OFFLOADED IN PARKING LOT ON SUNDAY EVE. DEALER WAS INFORMED NEXT MORNING, AND LATER RESPONDED THAT IT WOULD NEED A NEW ENGINE. OWNER VISITED DEALER, NOTICED VEHICLE HAD NOT BEEN MOVED SINCE DROPPING IT OFF, BUT DEALER SOMEHOW KNEW ENGINE STATUS. MANAGER WAS SURPRISINGLY UNDERSTANDING. REAR SEAL WAS BLOWN, LIKELY PCV ORIFICE ISSUE (AS IN GM TSB 14882). DEALER SAID GM WOULD PAY 45%, TSB 14882 WOULD COVER $400+, DEALERSHIP WOULD PAY HALF THE REST. OWNER RESPECTS/APPRECIATES DEALERSHIP'S COOPERATION, BUT REMAINS CONCERNED ABOUT POTENTIAL DANGER OF SUDDEN LOSS OF POWER WHILE CROSSING 4 LANES OF HIGH-SPEED TRAFFIC. OWNER LEARNED ABOUT TSB 14882 ONLY AFTER THIS INCIDENT, ONLY VIA GOOGLE, PRIOR TO VISITING DEALER. OWNER STILL DOESN'T KNOW IF VIN IS ON THE TSB 14882 LIST, WHICH, IF IT IS, SHOULD HAVE LED TO A PREVENTIVE FIX PRIOR TO THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183070February 28, 2019
ENGINE
VEHICLE HAD STALLED ONE MORNING IN VERY COLD WEATHER, RESTARTED AND OPERATED FINE WITHOUT ISSUES FOR A COUPLE OF WEEKS. A WEEK AGO THE ENGINE LIGHT CAME ON. DIDN'T DRIVE ANYWHERE THAT DAY. NEXT DAY TRIED TO TAKE IT TO MY PREFERRED SHOP BUT COULD ONLY TRAVEL A SHORT DISTANCE TO A LOCAL SHOP. DIAGNOSTICS SHOWED ISSUES WITH INTAKE CAMSHAFT POSITION, FUEL PRESSURE PERFORMANCE, IDLE SPEED LOW AND FUEL PRESSURE REGULATOR. HAD IT TOWED TO THE DEALER WHERE IT WAS PURCHASED, FURTHER INSPECTION SHOWED SEVERAL BROKEN ROCKER ARMS, BASICALLY ENGINE DAMAGE DUE TO TIMING CHAIN ISSUE AND/OR OIL CONSUMPTION ISSUE. VEHICLE HAS 147,000 MILES AND HAD VARIABLE VALVE TIMING SOLENOID REPLACED AT 99,000 MILES. HAD EVERY SCHEDULED OIL CHANGE NEVER EXCEEDING MANUFACTURER'S RECOMMENDATION OF 7,500 MILES BETWEEN OIL CHANGES. CAR IS BASICALLY DEAD WITH LITTLE VALUE AT THIS POINT. GENERAL MOTORS REFUSED TO ASSIST WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain