GMC Terrain Complaints

3,167 consumer complaints on file.

#11219656June 13, 2019
VISIBILITY/WIPER
I WAS DIVING DOWN GRATIOT STREET IN SAGINAW MICHIGAN, IT WAS RAINING HEAVILY AND MY WINDSHIELD WIPER DECIDED TO STOP WORKING COMPLETELY. I LOST ALL VISIBILITY AND HAD PULLED OVER IMMEDIATELY TO AVOID CAUSING AN ACCIDENT. WHILE SITTING IN MY CAR WAITING FOR THE RAIN TO STOP I REALIZE THAT MY WINDSHIELD WIPER MOTOR WAS STILL WORKING, BECAUSE I COULD HEAR IT MOVING BACK AND FORTH. BUT MY WIPERS WERE NOT. I HAVE READ THAT THERE IS A PROBLEM WITH SOME OF THE HARD WEAR AND A LOT OF PRIOR YEARS HAVE BEEN RECALLED. I'VE ALREADY HAD TO REPLACE THE ENGINE IN THIS CAR, NOW ONLY TO FIND OUT THAT THIS CAR WITH IT FAULTY EQUIPMENT CAN POTENTIALLY CAUSE ME MY LIFE... I WILL NOT RECOMMEND THIS VEHICLE TO ANYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219747June 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE HER GRANDSON WAS DRIVING APPROXIMATELY 40-45 MPH, A DEER JUMPED INTO THE FRONT OF THE VEHICLE CAUSING SEVERE DAMAGE TO THE FRONT END OF THE VEHICLE BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT MENTIONED THAT THE RADIATOR WAS PUSHED INTO THE ENGINE. THE CONTACT SUSTAINED WHIPLASH INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY THE INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 103,000. *AS *AS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11219404June 12, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I PURCHASED A 2019 GMC TERRAIN VIN: [XXX] ON JAN 17, 2019 AT RIZZA BUICK GMC 8415 W. 159TH STREET, TINLEY PARK IL, 60487, ON JANUARY 17, 2019. THIS WAS MY FIRST BRAND NEW CAR AND I WAS EXCITED. I TRADED IN A 2014 GMC TERRAIN IN THE PROCESS, KNOWING I WOULD BE UPSIDE DOWN ON THE LOAN. I HAD THE FIRST SERVICE DONE ON APRIL 23, 2019 AT SAID DEALERSHIP. AT THAT VISIT I EXPLAINED THAT I WAS HEARING A NOISE ON THE PASSENGER SIDE VENT EVEN WHEN THE HVAC WAS NOT RUNNING. I WAS TOLD NOTHING WAS DETECTED AND MY VEHICLE WAS FINE ON MAY 24, 2019, I DROVE MY VEHICLE TO MEMPHIS TENNESSEE WITH MY FAMILY FOR MEMORIAL DAY. ON MAY 25, 2019 THE CHECK ENGINE LIGHT CAME ON, I WAS LOSING POWER TO THE ENGINE. THAT SAME NIGHT CUSTOMER SERVICE TOWED MY VEHICLE TO SUNRISE CHEVROLET BUICK GMC, 1800 COVINGTON PIKE MEMPHIS, TENNESSEE 38128, A NEARBY GMC DEALERSHIP AND SET UP A RENTAL CAR IN THE AREA FOR ME TO DRIVE. BECAUSE IT WAS THE HOLIDAY, ENTERPRISE WAS CLOSED, AND I HAD NO VEHICLE TO DRIVE FOR TWO DAYS. THIS WAS AN INCONVENIENCE TO ME AND MY FAMILY, I HAD TO ALTER MY TRIP PLANS THAT WERE MADE BACK IN FEBRUARY 2019. ON MAY 27, 2019 I WAS TOLD BY [XXX] THE TECHNICIAN AT SUNRISE CHEVROLET THAT AIR BOX TUBE WAS LOOSE AND NOT PROPERLY INSTALLED AND COULD HAVE BEEN DONE DURING MY SERVICE I HAD DONE APRIL 23RD. I WAS ASSURED EVERYTHING WAS OKAY AND I WAS GOOD TO GO. ON MAY 31, WHILE TRAVELING BACK HOME THE CHECK ENGINE LIGHT CAME ON AGAIN. SAME MESSAGE ON THE DASH AND IT WAS RAINING AT 3AM. I WAS CLOSE TO HOME AND WAS ABLE TO MAKE IT TO THE DEALERSHIP THAT I PURCHASED IT FROM. MY VEHICLE HAS BEEN IN SERVICE SINCE MAY 31, 2019 AND I AM JUST FINDING OUT THAT I HAVE A PART THAT IS ON NATIONAL BACK ORDER. I AM NOT SATISFIED WITH MY EXPERIENCE AN I AM REACHING OUT TO YOU TO RESOLVE THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219181June 11, 2019
VISIBILITY/WIPER
WHILE DRIVING ON THE HIGHWAY YESTERDAY IN HEAVY RAIN, MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. I WAS IN THE PASSING LANE, BESIDE A SEMI, AND SUDDENLY I HAD ALMOST ZERO VISIBILITY!!! I MANAGED TO GET TO THE SIDE OF THE ROAD AND STOPPED, BUT NOT WITHOUT ALMOST CAUSING A WRECK THAT WOULD HAVE INVOLVED SEVERAL VEHICLES. WHILE SITTING THERE WAITING FOR IT TO QUIT RAINING, I BEGAN TO RESEARCH WHAT THE ISSUE COULD BE. I WAS BEYOND UPSET TO FIND OUT THAT THIS EXACT ISSUE HAS ALREADY BEEN REPORTED TO YOUR AGENCY MORE THAN 20 TIMES! FURTHER, THESE DEFECTIVE WIPER ASSEMBLIES HAVE ALREADY BEEN RECALLED IN CANADA BECAUSE THEY POSE A SERIOUS SAFETY ISSUE!!! IT IS ABSOLUTELY RIDICULOUS AND NEGLIGENT TO NOT ISSUE A RECALL FOR THIS ISSUE TO BE CORRECTED. I DEMAND AN EXPLANATION AS TO WHY IT'S APPARENTLY GOING TO TAKE SOMEONE ACTUALLY GETTING KILLED BECAUSE OF THIS NONSENSE BEFORE ANY ACTION IS TAKEN!?!?!?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219260June 11, 2019
VISIBILITY/WIPER
I WAS DRIVING 70MPH ON HIGHWAY DURING RAIN STORM. THE WINDSHIELD WIPERS ALL OF A SUDDEN STOPPED WORKING. I WAS NEARLY IN AN ACCIDENT DUE TO NO VISIBILITY AND MADE IT TO THE BERM OF THE HIGHWAY. I HAD TO SIT THERE FOR OVER AN HOUR UNTIL THE STORM PASSED. TOOK TO DEALERSHIP NEXT DAY AND THEY SAID THE WIPER LINKAGE TRANSMISSION FAILED. I DID RESEARCH AND GM IS AWARE OF THIS ISSUE HOWEVER ONLY ISSUED RECALL ON 2013 MODELS IN THE US. GM CANADA HAS ISSUED RECALL ON MODEL YEARS THROUGH 2016. GM IS AWARE OF THIS ISSUE AND ARE PUTTING LIVES AT RISK. IT MAKES NO SENSE WHY THEY ISSUE A RECALL IN ONE COUNTRY AND NOT THE OTHER. SOMETHING NEEDS TO BE DONE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218859June 10, 2019
VISIBILITY/WIPER
MY FAMILY AND ME WERE TRAVELING IN A DOWN POOR IN A LARGE CITY. SUDDENLY MY WINDSHIELD WIPERS WENT WENT PAST THE WINDOW WHILE IN MOTION AND STOPPED WORKING. THIS WAS VERY UNSAFE AND WE WERE BLINDED FROM THE RAIN AND COULD NOT SEE THE TRAFFIC IN FRONT OF US. I SLOWED DOWN AND SOMEHOW FOUND MY WAY TO THE SIDE OF THE INTERSTATE WITHOUT HITTING OR BEING HIT BY ANYONE. THIS ISSUE COULD HAVE KILLED US. THIS IS VERY DANGEROUS. I FOUND THAT THIS IS A COMMON ISSUE IN THIS MODEL AND THE 2013 ACTUALLY HAS A RECALL FOR THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218805June 9, 2019
ENGINE
ENGINE IS BURNING OUT OIL AND CAUSES ENGINE TO STALL IN HIGHWAYS. IT MAY LEAD TO ACCIDENTS AND FATALITIES. ENGINE IS ALSO LOSING POWER COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218258June 6, 2019
VISIBILITY/WIPER
I USED MY WINDSHIELD WIPERS ON THE HIGHEST/FASTEST SETTING THE OTHER DAY FOR THE 1ST TIME EVER. I USUALLY ONLY USE THE LOW OR MEDIUM SETTING. THE WINDSHIELD WIPERS WORKED FOR ABOUT 1 MINUTE AND THEN THEY STOPPED WORKING COMPLETELY. THEY FROZE IN PLACE AND MY DEALER IS RECOMMENDING A REPLACEMENT OF THE WIPER MOTOR AND CONNECTIONS. I AM READING ONLINE AND IT LOOKS LIKE GM RECALLED THE 2013 TERRAINS FOR THIS EXACT ISSUE AND THAT YOUR COMPANY WAS LOOKING INTO WHETHER THEY SHOULD RECALL 2010-2012 TERRAINS AS WELL. I WOULD LIKE ANY INFORMATION YOU HAVE ABOUT THE POSSIBILITY OF THAT RECALL BECAUSE I THINK ITS RIDICULOUS THAT GMC HAS NOT RECALLED THIS ITEM WHEN IT WAS CLEARLY AN ISSUE FOR THE 2013 MODEL USING THE SAME PARTS. THIS IS EXTREMELY DANGEROUS WHEN THE WIPERS FAIL WHEN THEY ARE GOING THE FASTEST. THAT IS WHEN THE WIPERS ARE NEEDED THE MOST BECAUSE IT MEANS IT IS RAINING EXCESSIVELY. GM SHOULD HAVE TO PAY FOR MY REPAIRS CONSIDERING THIS IS A KNOWN ISSUE AND I'M HOPING YOUR COMPANY CAN HELP GET THEM TO FINISH RECALLING ALL YEARS MODELS. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218336June 6, 2019
VISIBILITY/WIPER
I WAS DRIVING WHEN THE STORM HIT, MY WINDSHIELD WIPERS WERE WORKING AND JUST STOPPED. THEY HAVEN'T WORKED SINCE. I CAN HEAR THE MOTOR RUN WHEN I TURN THEM ON, BUT NO MOVEMENT OF THE WIPERS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218370June 6, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TAKATA RECALL THE HEATER/DEFROSTER BLOWS COLD AIR INSTEAD OF HOT, SO WINDOWS WILL NOT DEFROST, AND THE RADIO PANEL LIGHTING KEEPS GOING OUT. THIS HAS BEEN A RECALL ON MY MAKE AND MODEL, BUT MY VIN NUMBER SHOWS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218399June 6, 2019
ENGINE
BURNING EXCESSIVE AMOUNTS OF OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217513June 3, 2019
VISIBILITY/WIPER
THE WINDSHIELD WIPERS QUIT WORKING WHILE DRIVING DOWN THE HIGHWAY IN A RAIN STORM. WIPER TRANSMISSION FAILED. VEHICLE HAD TO BE ABANDONED OVERNIGHT DUE TO NOT BEING ABLE TO DRIVE IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217082May 31, 2019
VISIBILITY/WIPER
THE WIPER FAILED IN THE MIDDLE OF A HEAVY STORM ON THE HIGHWAY. VEHICLE HAD TO BE PULLED OVER TO THE EMERGENCY LANE AND BECAME UNDRIVEABLE UNTIL THE RAIN SUBSIDED. THE WIPER FAILURE WAS DUE TO THE WIPER TRANSMISSION LINK BALL SEPARATING FROM ITS SOCKET. IT SEEMS TO BE THE IDENTICAL FAILURE COVERED BY THE GM RECALL ON 2013 GMC TERRAIN AND CHEVROLET EQUINOX CROSSOVERS(NHTSA CAMPAIGN NUMBER: 16V582000). GM'S RECALL SHOULD INCLUDE 2010S AS WELL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216919May 30, 2019
VISIBILITY/WIPER
FRIDAY, MAY 10, 2019 THE VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELING THROUGH A MAJOR THUNDERSTORM WHEN THE WINDSHIELD WIPERS STOPPED WORKING. THE VEHICLE NEEDED TO BE TOWED AND THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED. THE COST RELATED TO THIS DEFECTIVE PART WAS $1156.98. I UNDERSTAND THIS PART IS CURRENTLY UNDER INVESTIGATION BY THE NHTSA AND THAT THERE IS A RECALL FOR THIS PROBLEM IN THIS YEAR AND MODEL VEHICLE IN CANADA. I'M CONTACTING THE NHTSA SO THAT MY VEHICLE MAY BE ADDED TO YOUR DATA CONCERNING THE 2016 TERRAIN AND THE WIPER MOTOR AND HOPE THAT THERE WILL BE A RECALL HERE IN THE UNITED STATES. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216977May 30, 2019
VISIBILITY/WIPER
DRIVING HOME IN A TORRENTIAL RAIN STORM AND THE WIPERS SIMPLY STOP WORKING! I HAD MY SON IN THE CAR AND WAS TERRIFIED BECAUSE WE COULD NOT PULL OVER ON THE PARKWAY. UPRIGHT IN A VERTICAL POSITION WITH ZERO VISIBILITY NEARLY PLOWING INTO THE VEHICLE IN FRONT OF ME WITH STANDSTILL TRAFFIC. MY ARM TRYING TO PUSH THE WIPERS TO MOVE ....NO RESPONSES!, I AM SO ANGRY WE COULD HAVE BEEN KILLED! I AM READING THESE REPORTS AND I AM LIVID THAT GMC HAS NOT RECALLED THIS VEHICLE!,,, WHAT WILL IT TAKE FOR YOUR COMPANY TO RESPOND!,,,,,,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210612May 29, 2019
SERVICE BRAKES
BOUGHT BRAND NEW. AT 14,000 MILES ALL 4 ROTORS ARE PITTED WITH GROOVES. DEALER TOOK THEM APART AND FOUND NOTHING THAT COULD CAUSE IT. SAID THEY WERE "WEATHERED". TOOK IT TO 2 OTHER PLACES AND SAID IT WAS A MANUFACTURE DEFECT. DEALER WONT REPLACE BECAUSE BUMPER TO BUMPER WONT COVER IT. ITS A DEFECT DIDNT NOTICE UNTIL ANOTHER DEALER DID THE OIL CHANGE. THE DEALER IN FEBRUARY SAID THEY WERENT LIKE THAT IN FEBRUARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209871May 29, 2019
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE RADIO. *LD THE CONSUMER STATED THE DASH DISPLAY NO LONGER OPERATES. THE SCREEN DISPLAY IS BLACK. DUE TO THE FAILURE THE BACKUP CAMERA, HANDS FREE PHONE, ON STAR, AND THE RADIO ARE INOPERABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210395May 28, 2019
ENGINE
AT STOP LIGHT CAR KEPT TURNING OFF. FIRST START START SHAKING THEN TURN OFF. SEVERAL TIMES. ALMOST GOT HIT IN REAR OF CAR SEVERAL TIMES. ABOUT 3 WEEKS. TOOK TO SHOP C & M. IN NY. HAD TO STAY IN NY 2 WEEKS. TIMING CHAIN. BROKEN. AND ENGINE LIGHT. PAID $1500.00, HAD 3 OIL CHANGES. HAVE TO KEEP ADDING MOTOR OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210160May 27, 2019
VISIBILITY/WIPER
WINDSHIELD WIPERS QUIT WHILE DRIVING 55 MPH ON EXPRESSWAY DURING HEAVY RAINSTORM. VERY LIMITED VISIBILITY TO GET OFF THE ROAD AND WAIT FOR RAIN TO STOP. AFTER GETTING TO A SERVICE SHOP I WAS TOLD THE WINDSHIELD WIPER TRANSMISSION HAD FAILED. ONE OF THE TRANSMISSION JOINTS HAD POPPED OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210220May 27, 2019
ENGINE
AFTER OWNING THIS CAR FOR OVER 4 YEARS WE ARE JUST NOW FINDING OUT THAT GENERAL MOTORS HAS ISSUED WHAT THEY CALL SPECIAL BULLETINS ON THE EXCESSIVE OIL CONSUMPTION PROBLEM WE HAVE BEEN HAVING. WE FIRST STARTED NOTICING THE PROBLEM IN FEBRUARY OF 2018 WHEN THE CAR STARTED VIBRATING, SHAKING, AND STALLING WHILE DRIVING. I TOOK THE CAR TO FIRESTONE TO HAVE THE OIL CHECKED AND THE CAR WAS SHAKING SO BAD THAT THEY REFUSED TO EVEN LOOK AT IT FOR FEAR OF BEING HELD LIABLE FOR DAMAGES. COME TO FIND OUT THAT MY CAR ONLY HAD ABOUT 1.5 QUARTS OF OIL IN IT AND AFTER THE OIL WAS CHANGED IT BEGAN RIDING SMOOTH AGAIN. HOWEVER WE NOTICED AFTER ABOUT 6 WEEKS IT WAS LOW ON OIL AGAIN. BASICALLY WE ENDED UP HAVING TO GET A OIL CHANGE EVERY 6-7 WEEKS OR AT LEAST ADD A QUART OF OIL TO THE CAR EVER 3 WEEKS. NOW WE'VE COME TO FIND OUT THAT SPECIAL BULLETINS(BULLETIN #16118 OR 14882) HAVE BEEN ISSUED ON THIS PROBLEM WITH MY TERRAIN. MY PROBLEM IS NO LETTER OR CONTACT WAS EVER SENT TO NOTIFY ME OF THIS ISSUE. MY CAR HAS BEEN TO THE LOCAL GMC DEALER ON MULTIPLE OCCASIONS AND I WOULD LIKE TO KNOW WHY I WAS NEVER NOTIFIED ABOUT THIS PROBLEM OR THESE BULLETINS. THE PROBLEM I HAVE NOW IS AFTER READING THE BULLETIN WE'VE COME TO FIND OUT THAT MY CAR MAY BE OUT OF THE WARRANTY PHASE. I CURRENTLY HAVE 132,000 MILES ON IT AND THE TSP SAYS 7 1/2 YEARS OR 120,000 MILES. IF WE HAD BEEN MADE AWARE OF THE TSP WE WOULD HAVE SURELY TAKEN IT TO THE DEALERSHIP TO HAVE IT CHECK. BETTER YET, WHEN MY CAR WAS AT THE DEALERSHIP FOR A FUEL LINE PROBLEM OR REPAIR OF THE MOON ROOF WE WOULD HAVE EXPECTED TO BE NOTIFIED OF ANY TSP'S THEN. I STRONGLY FEEL THAT THIS EXCESSIVE OIL CONSUMPTION ISSUE WITH MY CAR SHOULD BE FIXED, AS IT HAD LESS THAN 120,000 MILES ON IT WHEN THE PROBLEM FIRST STARTED OCCURRING OVER A YEAR AND 1/2 AGO AND WE WERE NEVER NOTIFIED IN A TIMELY FASHION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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