GMC Terrain Complaints

3,167 consumer complaints on file.

#11230118July 8, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES FLASHED. CADILLAC VERA PEMBROOKE PINES (954-517-7827, 300 SOUTH UNIVERSITY DRIVE, PEMBROKE PINES, FL 33025) WAS NOTIFIED OF THE FAILURE, BUT WAS NOT AUTHORIZED TO SCHEDULE AN APPOINTMENT. IN ADDITION, WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE FAILED TO GAIN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230151July 8, 2019
WHEELS, SUSPENSION
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING 80 MPH, THE REAR PASSENGER TIRE SHOOK AND VIBRATED LOUDLY. THE CONTACT TOOK THE VEHICLE TO ED BOZARTH CHEVROLET (2001 S HAVANA ST, AURORA, CO 80014, (720) 746-2716) WHERE IT WAS DIAGNOSED THAT THE TIRES WERE FAULTY. BOTH REAR TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229506July 5, 2019
VISIBILITY/WIPER
SUDDEN DOWNPOURS, WHEN I ACTIVATED THE WIPERS THERE WAS A MECHANICAL NOISE AND BOTH WIPERS STOPPED WORKING, WHILE IN MOTION ON FREEWAY. FORCED TO DRIVE WITH NEAR ZERO VISIBILITY UNTIL NEXT SAFE STOPPING POINT WITH MY KIDS IN THE CAR. STOPPED, CHECKED FUSE WHICH WAS OK, CHECKED WIPERS AND FOUND THE TRANSMISSION MUST HAVE FAILED AT THE MOTOR OR DRIVE AS BOTH WIPES WERE CONNECTED TO EACH OTHER BUT OTHERWISE FREE TO MOVE BY HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229586July 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I HAVE BEEN HAVING AN ISSUE WITH THE STABILITY TRACK/REDUCED ENGINE POWER COMING ON. I WILL BE DRIVING AND THEN THE REDUCED ENGINE POWER WITH AN EXCLAMATION MARK POPS UP, MY CAR SPEED DROPS AND THEN THE CAR CUTS OFF. THE CAR WOULD CRANK BACK UP AFTER SITTING FOR A WHILE. AFTER RESEARCHING THIS, I FOUND THAT SEVERAL OTHER GMC, CHEVY AND CADILLACS HAD THIS SAME ISSUE AND WERE GIVEN THE RUN AROUND BY GMC WHEN TRYING TO HAVE IT FIXED. THERE WAS A RECALL FOR THOSE VEHICLES BUT NOT THE TERRAIN. I HAVE HAD THE THROTTLE BODY CLEANED LIKE SUGGESTED AND THAT DID NOT SOLVE THE PROBLEM. THE PROBLEM OCCURS NO MATTER IF I AM ON THE HIGHWAY OR REGULAR STREETS. BEING A SINGLE PARENT OF 3 AND LEGAL GUARDIAN OF 1 GRANDCHILD, I DON'T HAVE MONEY TO KEEP TRYING TO REPAIR THIS ISSUE. I HAD MY TRANSMISSION LOOKED AT AND THAT WAS NOT THE ISSUE. HOW CAN I GET THEM TO CORRECT THE STABILITY TRACK/REDUCED ENGINE POWER ISSUE? I HAVE BEEN WITHOUT MY CAR FOR A WEEK NOW. THIS IS MAKING IT HARD TO GET BACK AND FORTH TO WORK. I AM ACTUALLY CALLING THE GMC HEADQUARTERS TO REPORT THIS ISSUE AND THEN THE BETTER BUSINESS BUREAU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229712July 5, 2019
VEHICLE SPEED CONTROL
ON JULY 4TH, 2019 AT 11:15 AM, THIS VEHICLE (LANE ASSIST AND ADAPTIVE CRUISE CONTROL OPERATING) APPLIED ITS BRAKES SOMEWHAT AGGRESSIVELY WITHOUT REASON. THIS WAS ON A HIGHWAY. I HAVE BLACKVUE CAMERAS THAT RECORDED THE EVENT. 12:15:09 74 MPH 12:15:10 73 MPH 12:15:11 67 MPH 12:15:12 60 MPH 12:15:13 56 MPH I TAPPED THE BRAKES TO SHUT DOWN THE ADAPTIVE CRUISE CONTROL. 12:15:14 56 MPH 12:15:15 55 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229392July 4, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WAS LEAVING A PARKING SPOT. VEHICLE REVERSED FINE, PUT IT IN DRIVE AND IT BEGAN TO JERK AND DID NOT ACCELERATE PROPERLY. MADE IT TO THE NEXT AISLE TO PARK IT AND GET OUT OF WAY. ONCE PARKED, SHUT OFF VEHICLE. STARTED IT. REVERSED IT AND IT WOULD ONLY REV UP, DID NOT REVERSE. PUT IT IN DRIVE AND IT JERKED FORWARD, HARD AND KEPT JERKING AS I PULLED FORWARD. PARKED IT AGAIN AND TURNED IT OFF. CALLED DEALERSHIP, WHO CALLED A TOW SERVICE TO TOW IT TO THEM. ATTEMPTED TO SHOW TOW GUY THE ISSUE AT HIS REQUEST, UPON HIS ARRIVAL, PUT IT IN REVERSE AND IT REVVED UP BRIEFLY THEN JERKED INTO REVERSE. HAD TO MOVE VEHICLE TO CLEAR AREA TO GET IT ON THE TOW TRUCK SO I PUT IT IN DRIVE AND IT BEGAN TO JERK CONSTANTLY AND BARELY ACCELERATING AS I DROVE AND FELT AND SOUNDED LIKE IT WAS GOING TO SHUT OFF (BUT DIDN'T) BEFORE I MADE IT TO WHERE I COULD PARK AGAIN. LUCKILY I WAS IN A PARKING LOT AND NOT ON THE ROAD. I'VE HAD THIS VEHICLE EXACTLY A MONTH. VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229167July 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SEVERAL TIMES IN 3 YEARS, THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM LOSS OF POWER STARTS RUNNING SLOW, WONT GO OVER 20 MPH, CHECK STABILITY LIGHT COMES ON, CHECK ENGINE LIGHT STARTS BLINKING, ACTS LIKE MISFIRE OR NO FUEL IN VEHICLE, STARTS ANYWHERE AT ANY TIME, VERY UNSAFE AND SCARY. AT LEAST TAKEN TO A CERTIFIED DEALERSHIP 7 OR 8 TIMES AND EVERY TIME THEY DO SOMETHING DIFFERANT , YET THE PROBLEM PERSISTS! THE VEHICLE CAN BE STATIONARY AT RED LIGHT AND BIG OR WHILE DRIVING GOING 45 OR 65 AND DROP TO 20 MPH AND NOT WANT TO GO, I PUSH THE GAS PADDLE TO FLOOR AND IT DOES NOTHING. THIS HAS BEEN INTERMEDIATE AND A PROBLEM SINCE MONTH 3 OF BUYING MY VEHICLE. THIS IS NOT SAFE AND THE DEALERSHIP HAS BASICALLY GIVIN UP ON ME AND MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229190July 3, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 45 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. ONCE THE RAIN DISSIPATED, THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS CONNECTED TO THE WIPERS WERE DISJOINTED. THE WIPERS WERE REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229335July 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT'S WIFE MANAGED TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED BY STATE FARM TO BALE CHEVROLET (13101 CHENAL PKWY, LITTLE ROCK, AR 72211, (501) 550-4465) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229345July 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR WAS FLASHING AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A CERTIFIED INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE CHECKED DUE TO EXCESSIVE OIL BURNING. THE CONTACT REQUESTED THE DIAGNOSIS IN WRITING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229354July 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 40-50 MPH, THE VEHICLE DECELERATED AND STOPPED IN THE MIDDLE OF THE STREET. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROAD. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL, RESTARTED THE VEHICLE, AND DROVE SAFELY; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO HERITAGE BUICK (930 EAST INTERSTATE HWY 30, ROCKWALL, TX 75087, (972) 807-0165) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN AND FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229386July 3, 2019
ELECTRICAL SYSTEM, ENGINE
AS I WAS DRIVING HOME AFTER WORK THE CAR JUST STARTED MAKING A NOISE AND CUT OF AND DID NOT START HAD TO TOW TO A GMC DEALER THAT SAID IT NEED A NEW ENGINE I AS DRIVING ON THE CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228907July 2, 2019
VISIBILITY/WIPER
THE WINDSHIELD WIPERS IN MY 2010 GMC TERRAIN MALFUNCTIONED (STOPPED WORKING) WHILE DRIVING IN HEAVY RAIN AND TRAFFIC ON A HIGHWAY. DURING THE DOWNPOUR AND TRAVELING AT APPROXIMATELY 45MPH, I SWITCHED MY WIPERS TO 'HIGH SPEED' AND IMMEDIATELY THE WIPERS HALTED IN THE UPPER LEFT POSITION, FAILING TO MOVE FROM THAT POINT. I EXPERIENCED A COMPLETE LACK OF VISIBILITY AND HAD TO MANEUVER IN BETWEEN CARS TO GET SAFELY TO THE SHOULDER. I AM VERY LUCKY THIS DID NOT RESULT IN INJURY AND/OR A WRECK. FROM THAT POINT, I NEEDED TO WAIT UNTIL THE RAIN STOPPED AS HIGH SPEED CARS PASSED ME ON THE SHOULDER, GIVEN MY WIPERS WOULD NOT MOVE - DESPITE THE BATTERY/ENGINE/CAR RUNNING APPROPRIATELY OTHERWISE. FROM INTERNET RESEARCH, IT APPEARS THIS IS A COMMON (AND VERY DANGEROUS) PROBLEM, WHERE THE PLASTIC SOCKET (OR LINKAGE) OF THE WINDSHIELD WIPERS DETACHES IN HIGH VELOCITY. THIS PART SHOULD BE RECALLED - AS IT HAS BEEN IN CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228643July 1, 2019
ENGINE
IN JUNE 9, 2019 MY ENGINE LIGHT CAME ON IN PARK IN MY DRIVEWAY. JUNE 10, 2019 I TOOK MY TERRAIN IN FOR SERVICE AND TO HAVE THE ENGINE LIGHT LOOKED AT CAVENDER WEST IN SAN ANTONIO, TX. WHERE I PURCHASED THE VEHICLE IN DECEMBER 31,2018. CAVENDER CALLED TO INFORM US THAT THE TIMING CHAIN WAS BAD. I DID SOME RESEARCH BECAUSE A VEHICLE WITH 60,000 MILES ON IT SHOULDN'T HAVE A BAD TIMING CHAIN, I WOULDN'T THINK. I HAVE CALLED BOTH CAVENDER AND GM WITH NO HELP. I HAVE READ NUMEROUS COMPLAINTS FOR THE SAME ISSUE. I HAD FILED A CASE WITH GM ABOUT THIS KNOW PROBLEM THAT STILL CONTINUES. GM IS VERY WELL AWARE OF THE PROBLEM. I THINK THIS TIMING CHAIN NIGHTMARE SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228694July 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHEN THE VEHICLE WAS STARTED, THE ENGINE BEGAN TO RUMBLE AND QUIVER. WHILE IN DRIVE, THE RUMBLING IN THE ENGINE PERSISTED AND THE VEHICLE SHUT OFF WHILE STOPPED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ONCE IT SHUT OFF. THE VEHICLE WAS TAKEN TO SCHEPEL BUICK GMC (3209 W LINCOLN HWY, MERRILLVILLE, IN 46410, (219) 488-9836) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN ACTUATORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228823July 1, 2019
ELECTRICAL SYSTEM
LEASING A 2019 GMC TERRAIN TECHNICAL, WITHIN A FEW DAYS CLIMATE OFF ERROR CAME ON WHILE TRYING TO TURN ON THE AC OR HEAT. CAR SAFETY FEATURES NEVER ALERTED WITH SOUNDS. SERVICE BULLETINS PIT 5663 AND PIC 6365A, GMC KNOWN PROBLEMS BEFORE I SIGNED MY LEASE. CONTACTED GMC AFTER PENSKE BUICK GMC, SHILLINGTON PA, TOLD ME THERE WAS NOTHING THEY COULD DO TO FIX THE CLIMATE OFF ERROR. PUSHED AN UPDATE THROUGH TO FIX THE SAFETY NO ALERT SOUNDS. AT THIS POINT PENSKE AS WELL AS GMC HAVE NO IDEA WHEN THE CLIMATE OFF ERRORS WILL BE FIXED. I CONTINUE TO PAY MY FULL LEASE RATE FOR A VEHICLE THAT DOES NOT FULLY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228365June 29, 2019
ELECTRICAL SYSTEM
MY A/C STOPPED WORKING AND MY MECHANIC FOUND THE PROBLEM TO BE THE CIRCUIT BOARD IN THE FUSE BOX UNDER THE HOOD. THIS BOX ALSO CONTROLS MANY OF THE VEHICLES FEATURES. HE HAD A VERY DIFFICULT TIME FINDING A NEW BOX. MY TOTAL COST WAS $461.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228406June 29, 2019
UNKNOWN OR OTHER
TIME CHANGING ACTUATORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222700June 26, 2019
VISIBILITY/WIPER
ON JUNE 20, 2019 APRX 3:20 PM I WAS TRAVELING THE NJ TURNPIKE IN A HEAVY DOWNPOUR THE WIPERS JUST STOPPED WORKING IN THE MIDDLE OF THE STORM. HEAVY HEAVY RAIN AND TRAFFIC ON THE TURNPIKE MADE FOR A VERY DANGEROUS SITUATION. I WAS FORCED TO FIND MY WAY TO THE SHOULDER OF THE ROAD AND ALMOST CAUSED AN ACCIDENT IN DOING SO BECAUSE I COULD NOT SEE PROPERLY. I HAD TO STAY PUT UNTIL THE RAIN STOPPED SO I COULD PROCEED HOME. GMC KNOWS ABOUT THE PROBLEM WITH THE WIPERS YET HAS NOT RECALLED MY VEHICLE. THE RECALLED THE 2013 MODELS YET MOST MODESL FROM 2010 AND UP HAVE THE SAME DEFECTIVE PART (BALL JOINTS IN THE WIPERS TRANSMISSION / MOTOR ARE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222812June 26, 2019
POWER TRAIN
JUST OVER 5200 MILES STARTED EXPERIENCING TRANSMISSION SLIPPAGE WHEN STOPPING OR STARTING. AROUND 5500 MILES STARTED HEARING LOUD CLICKING ROARING SOUND. WAS RETURNING HOME FROM VACATION ON A SATURDAY AFTERNOON AND KNEW ALL SERVICE AREAS OF ALL GM DEALERSHIPS WOULD BE CLOSED BUT HEADED TO A NEARBY CHEVROLET DEALERSHIP IN BOSSIER CITY, LA TO LEAVE CAR TO BE LOOKED AT ON MONDAY. NEVER MADE IT. CAR STALLED AND WOULD NOT GO INTO ANY GEAR. HAD IT TOWED TO DEALERSHIP. I LEFT CAR AND RETURNED HOME TO MCKINNEY TX. FOLLOWING TUESDAY RECEIVED TEXT MESSAGE FROM DEALERSHIP THAT THE PLANETARY GEAR AND SOME OTHER PARTS WENT OUT. PARTS ON ORDER BUT NOT AVAILABLE UNTIL FOLLOWING FRIDAY. SEARCHING INTERNET FOUND SEVERAL REPORTS OF 2017, 2018, 2019 GMC TERRAINS HAVING TRANSMISSION ISSUES. SEEMS GM HAS TRANSMISSION ISSUES WITH THE TERRAIN TRANSMISSION OVERHEATING, SLIPPING, AND FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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