Genesis G80 Complaints

246 consumer complaints on file.

#11627032November 23, 2024
ENGINE
Oil pressured sensor went bad $2500 fix from dealer. In Korea this is a recall. The Genesis forums are full of complaints regarding same issue. The factory should cover this but the 10 year 100000 mile warranty does not cover it since it is considered an electrical part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625294November 14, 2024
SERVICE BRAKES
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620643October 18, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2024 Genesis G80. The contact stated while driving at undisclosed speeds, the passenger’s side rear corner blind spot sensor intermittently became inoperable. The contact was unaware of any warning lights being illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the radar detector was the cause of the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Genesis of Merrillville, (1000 81st Ave., Suite 100, Merrillville, IN 46410); who determined there were unknown parameters causing the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619676October 14, 2024
UNKNOWN OR OTHER
AC stops running during very hot days, air flow stops and heat inside the car gets dangerously high. There are multiple complaints about this in a Genesis blog, and dealers are unable to reproduce the problem to find the problem. I contacted Genesis America and they cannot do anything because service technicians are unable to diagnose the problem. Genesis MUST do something about this. I can provide snapshots of the blog with the multiple complaints. This started sometime in the 2023 summer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614072September 11, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Whenever I drive long distance like 1 or more hours, AC has problem. It worksd fine in short local distance. I see a lot of drivers have the same issue if you click the link below. During the hottest season, it can become very dangerous. I live in San Angelo, TX, and there is no Genesis dealership in here. Hyundae dealership couldn't figure it out. The nearest Genesis dealership takes 3 hours from my house. I paid for extended warranty which will expire within 4 months, and its useless unless it can get fixed. [XXX] (It's not a easy fix to Genesis service.) Please help me to resolvbe the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613618September 9, 2024
SERVICE BRAKES
Brake pedal concern. When pressing the brake pedal in Drive but while the vehicle is not moving there is a tapping sound and feeling coming from the brake pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612115September 2, 2024
UNKNOWN OR OTHER
type 2 charging not working genesis has a safety recall to fix it i called to make an appointment first they told me that the location near my house doesn't take new costumers in the end they made me an appointment to a dealer in new jersey far from my house but one day i get a voicemail that my appointment is canceled so i called up genesis to make a new appointment i called a few times but i cant seem to make an appointment i get transferred i told that all locations in my area doesn't have appointments for weeks or month's so basically i cant charge my car at home
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611804August 30, 2024
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2017 Genesis G80. The contact stated that while the vehicle was parked for a while, the contact attempted to restart the vehicle, but the vehicle failed to start. The vehicle was towed to a dealer and the contact was informed that the starter had failed. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); which stated that the starter relay kit needed to be replaced. The dealer diagnosed the vehicle and determined that the starter assembly had failed. The dealer was in contact with the manufacturer and confirmed that the manufacturer had denied assisting with the starter assembly repair. The vehicle had not been repaired. The manufacturer had been made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608443August 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606820August 6, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606873August 6, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604248July 24, 2024
STRUCTURE:BODY
Rear passenger door behind the driver side of vehicle will not open up it causes safety issues for passengers and not being able to exit or enter through that door. It is not an electronic problem as the other three doors operate correctly. This vehicle has only 52,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604274July 24, 2024
POWER TRAIN
The contact owns a 2017 Genesis G80. The contact stated occasionally while shifting into gear, the vehicle jolted, with an abnormal sound coming from underneath the hood. There was no warning light illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604092July 23, 2024
EXTERIOR LIGHTING
When driving at night and using the headlight switch's flash feature, the headlights go out completely when in AUTO mode. In manual mode, the headlights will be constantly on bright and will not allow the lights to dim. I took the car to the dealership and they confirmed what I was describing and said that the multifunction switch is faulty. I had a prior year Hyundai that has the same type of switch and was having the same issues reported. A TSB was issued for that vehicle to have the multifunction switch replaced. Seeing as how these vehicles are the same exact vehicles (just under a different brand name) and are having the same issues, I'm wondering if the Genesis should be covered under the same bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601518July 12, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600274July 8, 2024
UNKNOWN OR OTHER
The recall has been open for 5 months with no remedy from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598802July 4, 2024
ENGINE
Genesis issued the recall in mid-February and there is still not a remedy. We are supposed to park our auto outside and not in the garage. As we live in Florida and it is very hot and it is hurricane season, it is intolerably hot to park outside and, in the event of a hurricane or thunderstorm with hail, we cannot park outside without risking damage to our auto. It has been nearly five months since the recall which should be sufficient time for Genesis to have a solution to the problem. Also, they are not offering any compensation for the additional hardship due to having to park outside such as having to wash the car more frequently. I will also be contacting my congressman to followup with your agency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597325June 27, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2019 Genesis G80. The contact stated that on one occasion while the vehicle was turned off, the driver’s door was slammed hard, and the driver’s side mirror popped out. The contact stated that on another occasion while turned off, the driver’s door was slammed, and the passenger’s side mirror popped out. The vehicle was taken to a dealer twice where it was determined that the mirrors needed to be replaced. The vehicle was repaired but the failure recurred with the driver’s side mirror. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595756June 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595244June 19, 2024
STEERING
When turning, steering wheel sticks and does not return to center. It is necessary to use some additional effort to force the wheel back to center. No warning lamps or diagnostic trouble codes. Clear safety issue that has been documented by numerous other owners of the Genesis G80, and a known issue by Hyundai Motors / Genesis, as they will replace the Rack Mounted Motor-Driven Power Steering Assembly under the manufacturer's warranty. My vehicle is a few months out of warranty, with estimated repair cost of approximately $5k. For all owners of a 2018 Genesis G80, the warranty should be extended to cover this defective part, or a safety recall instituted. See Genesis TSB # 20-ST-004HG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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