Ford F-150 Complaints

2,276 consumer complaints on file.

#11624474November 11, 2024
ENGINE
The intake valves failed in my 2021 ford f150 and has caused major engine damage the truck is un drivable now and ford REFUSES to help me in any way they said the recall is expected to have a remedy in 2025 so until then I’m just stuck they will not give me a loaner vechile or anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624445November 10, 2024
EXTERIOR LIGHTING
XLT model with quad LED headlight. The Daytime Running Lamp failed 3000 miles past factory 36k mile warranty. Very common failure, Ford won’t acknowledge. Safety issue for other drivers in daytime as well as distracting to other drivers looking to see why the lights are not symmetrical. I have polled 14 people randomly and 13-14 said that it would distract them, while others have acknowledged they have seen several others like it. Trying to get a recall on this as the lights are 1200$ to replace each and they fail on both sides. The issue is quality control. I have torn down one light and examined the issue. I can provide evidence to support.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624213November 8, 2024
SEAT BELTS
The contact owns a 2024 Ford F-150. The contact stated that while attempting to secure a booster seat in the rear passenger’s side seat, the seat belt failed to lock as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the seat belt buckle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624126November 8, 2024
UNKNOWN OR OTHER
Sunroof randomly shattered while driving
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11623780November 6, 2024
SUSPENSION, STRUCTURE:BODY, STEERING
The structural integrity of the hood and front bumper failed due to unsafe modifications performed by Rocky Ridge and endorsed by Ford Motor Company. The hood's structural reinforcements and crush zones were cut to fit a hood scoop, and sections of the front bumper were removed, compromising crashworthiness. The vehicle is available for inspection upon request and I have documented with images. The modifications to the hood and front bumper compromised the vehicle’s crashworthiness, potentially increasing the risk of severe injury or death in a collision. The removal of structural reinforcements and crush zones on both components prevents them from functioning as designed to absorb and distribute impact forces during a crash, endangering all occupants of the vehicle. The problem has been confirmed by an independent collision repair center, a Ford Certified Collision Center and my insurance company USAA. Both parties have stated that the modifications to the hood and bumper are unsafe, and the insurance company has refused to authorize repairs that replicate the original modifications due to safety concerns. The vehicle has been inspected by my insurance company and a collision repair center. Both confirmed the safety concerns resulting from the modifications and highlighted that the affected components cannot be repaired or replaced without compromising safety. Images were provided to Ford Motor Company and inspected by Ford Collision Center Manager. There were no warning lamps, messages, or other visible symptoms of the problem prior to the discovery of the modifications during a repair process. Ford Positon Statements and On Target Tech Bulitens prohibit these types of modifications and were violated, then conceled so that the consumer would not be able to see them unless in an accident. Ford is citing that the time frame exceeds 24 months so there is nothing that they are willing to do about it. This is a failure to warn and product defect that impacts safety.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11623767November 6, 2024
POWER TRAIN
The contact owns a 2024 Ford F-150. The contact stated that while driving approximately 55 MPH on an incline and depressing the accelerator pedal, the vehicle was shuddering. The contact stated that upon releasing the accelerator pedal, the vehicle stopped shuddering. No warning light was illuminated. The contact stated that the failure usually occurred while driving at high speeds. The vehicle was taken to the local dealer, where it was diagnosed with a torque converter shudder. The dealer did not recommend replacing the torque converter and informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623550November 4, 2024
WHEELS
The contact owns a 2021 Ford F-150. The contact stated that the vehicle was taken to an independent mechanic and the contact was informed that there was rust on all four wheels. The mechanic was unable to remove the wheels due to the rust. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623033October 31, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, VISIBILITY/WIPER
I am writing to bring to your attention a critical safety issue affecting my 2021 Ford F-150, caused by a recent SYNC software update. On or around August 2024, Ford issued a software update that has resulted in significant malfunctions in multiple vehicle systems, including intermittent freezing and non-responsiveness shortly after vehicle startup. These issues persist for several minutes, severely impairing safety features—most notably the federally mandated backup camera that all vehicles sold after 2018 are required to have for driver and pedestrian safety. Following Ford's issuance of a recall number, I scheduled a service appointment with my local dealership and was later informed that Ford's specified service procedures would incur additional charges since my vehicle is now out of warranty. Ford has indicated that rolling back to a previous software version is not an option, as only Ford has access to the software. The company further requires an official diagnostic assessment at an estimated cost of $500 to $1,000 to even consider covering part of the repair costs. This approach is unreasonable, given that the malfunction originates from Ford’s own software update and directly impacts the safe operation of the vehicle. This is especially concerning as it compromises the backup camera and other critical driver-alert systems, which could lead to severe injury or even fatalities if the issue remains unaddressed. This issue is not isolated; a significant number of Ford F-150 owners are reporting similar problems on public forums, where Ford has acknowledged the software defect but has not offered a resolution without additional financial burden on affected customers. Given the safety risks posed by the non-functional backup camera and the importance of fully operational driver alert systems, I urge the NHTSA to investigate this matter. Ford’s reluctance to address this defect without cost to owners directly undermines the federally mandated safety standards that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622903October 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Ford F-150. The contact stated while driving 70 MPH, the vehicle started vibrating while depressing the accelerator pedal. The failure persisted and the vehicle jerked and hesitated without warning. The contact pulled off on the next exit and immediately contacted the dealer. The vehicle was taken to the dealer and was diagnosed with damages to 4 of the 6 cylinders. The dealer submitted a buyback request to the manufacturer which was later denied. The contact was later informed by the dealer that the cylinders were replaced; however, the contact refused to take possession of the vehicle due to safety concerns. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle remained with the dealer. The failure mileage was 269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622492October 29, 2024
UNKNOWN OR OTHER
The Air Dam on my 2021 F-150 failed seemingly while driving down the interstate highway traveling within posted speed limits. While the Air Dam did not completely separate from the vehicle there are many reports of this occurring. These parts are plastic and metallic in nature at highway speeds can easily become projectiles threatening property harm and bodily harm including death. Ford should resolve issues with the Air Dams before someone is killed due to its improper construction and prone to breaking. To complicate matters Ford refuses to fix this part under its Bumper to Bumper warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622430October 29, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
The main dashboard screen either works delayed after starting, and also unknowingly screen freezes. Have ALMOST backed up into another vehicle not knowing screen was frozen, have been into shop 4 times for repair and NOT ONCE has been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621890October 25, 2024
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2023 Ford F-150. The contact stated while driving at speeds between 65 - 80 MPH with the cruise control activated, the cruise control malfunctioned, and the vehicle decelerated to 10 - 20 MPH slower than the cruise control was set for. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 29,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621573October 23, 2024
POWER TRAIN
The contact owns a 2021 Ford F-150. The contact stated that upon starting the vehicle, the Brake warning light illuminated and the "Parking Brake Limited Function - Service Required" message was displayed. The contact immediately drove to a local dealer where the vehicle was diagnosed. The contact was made aware of NHTSA Campaign Number: 23V896000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The dealer provided a temporary fix allowing the contact to continue driving the vehicle safely; however, the vehicle had to receive the temporary repair three times. The contact stated that the failure consisted of crunching while shifting gear which occurred after shifting to drive, with a ticking sound progressively becoming worse as the vehicle shifted into the higher gears or in reverse. The manufacturer had provided a loaner vehicle each time the vehicle was taken for temporary repair. The manufacturer was not notified of the failure. The failure mileage was approximately 42,210.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621479October 23, 2024
UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Speaker system/amplifier created a loud sonic boom type noise while I was driving. Made my ears ring and felt very unsafe to drive afterwards. First time this happened, making an appointment with dealership to get it checked out. No error messages came up on the screen or dash. Still do not feel safe driving the vehicle if this can happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621335October 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621121October 21, 2024
EXTERIOR LIGHTING
Headlight /DRL out - no alerts or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621007October 21, 2024
EXTERIOR LIGHTING
Day time running lights burned out at 32,000 miles. The trucks Visibility during daylight has significantly been altered due to the DRLs malfunctioning so soon in a new vehicle. No warning or alerts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620974October 21, 2024
POWER TRAIN
The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed, the contact heard a loud noise. The contact stated that the gear shifter failed to function as intended. The contact stated that the gear shifter failed to shift into drive or reverse. The contact exited the vehicle and performed an inspection of the vehicle. The contact stated upon inspecting underneath the vehicle, the contact noticed that the driveshaft was fractured. The vehicle was towed to the dealer where it was diagnosed with a fractured driveshaft. The contact was informed that the driveshaft needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the repair was not covered under recall or warranty. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620938October 21, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is something I've noticed a few times, it's concerning, and I'm trying to hash out what's actually happening. After reversing at slow speed (from a parking spot for example) and then shifting into drive, I've felt what appeared to be uncommanded throttle response. The cruise control engages as if it had been set to 15mph and trying to accelerate to that speed. Being in a parking space and shifting to drive, I was at a stand still. This morning, after backing out of driveway, slowing to a near stop, and selecting drive, it felt like the truck had a significant throttle engagement which I imeddiately had to brake. The cruise control had again engaged to 15mph and was green signifying it was active and accelerating to catch up to the 15mph. This occurs immediately when shifting from reverse to drive. The only common factor I can isolate to is when backing, if I simply shift to drive after slowing to a near stop, without braking, it engages. I cannot replicate and Ford says they are not aware of any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620661October 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Three warnings light up: Antilock Brake Fault, Hill Start Assist Warning, and Pre-Collision Assist Not Available. Brakes failed. I was fortunate that no one was in front of me but the truck barely stopped. Took full pedal to the floor to force lockup. I am filing the matter as it does appear to be a frequently occurring concern in 2021 and 2022 models based on what I have read to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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