Ford Escape Complaints

758 consumer complaints on file.

#11558710December 6, 2023
SERVICE BRAKES
The contact owns a 2022 Ford Escape. The contact stated while reversing and depressing the brake pedal, there was a loud grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause for the sound coming from the rear of the vehicle. There was no failure with the rear braking system. The contact was informed that the grinding sound would eventually cease. The contact stated that the grinding sound persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558687December 6, 2023
STRUCTURE:BODY
Drivers Side Door- The “Door Check/Hinge” failed. Originally made several loud popping noises and then became hard to secure/shut. The same situation as the 2021 Ford Escape that I traded for the 2022 Escape. Drivers side door wouldn’t shut properly. Yes. No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558686December 6, 2023
STRUCTURE:BODY
Drivers side “Door Check/Hinge”. Originally, the door made several loud “popping” noises and was hard to open/shut. Eventually, it wouldn’t shut properly. Vehicle repaired and then traded later. Drivers side door had the risk of coming off or not shutting completely. Yes. Yes. No. First appeared in April ‘22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558474December 5, 2023
STRUCTURE:BODY
Went to get in my 2021 Ford Escape opened the door a heard a metal sound clunking noise. Happened all of a sudden. Thought maybe someone hit my door but no sign of it being hit. Then Googled Ford Escape and that noise and found this has been a problem. Why has there not been a recall for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557390November 29, 2023
STRUCTURE:BODY
The front door hinge spot weld and rivets have broekn loose. I called Stivers Ford in Montgomery Alabama and the Service Representative told me that my Escape was out of warranty and it was my problem to repair. I do not think this is fair as this is a structural problem in the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557383November 29, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud popping sound while opening and closing. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556766November 25, 2023
SERVICE BRAKES, POWER TRAIN
My check engine light has come on four (4) seperate times, after being serviced three (3) times. All of which have been by a ford certified dealership. My rear brakes were making noise the week the new car was purchased. I notified to associate who sold me the car from a ford certified dealer and he made up an invalid excuse. I’ve had my car serviced 3 times for the service alert and within 2 weeks of it being serviced and the issues being fixed, it starts again resulting in my service light coming on. I’ve notified ford via mail and email and haven’t heard back. The issue is showing as a power train issue and says “AWD Fault”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556697November 24, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side door weld had fractured. The contact stated that the door sounded like metal grinding each time the door was opened or closed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 16,949.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556616November 24, 2023
STRUCTURE:BODY
Drivers door is making a creaking/popping sound and sometimes won’t close. The window will not always go up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555072November 14, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2021 Ford Escape. The contact stated that while closing the door, the door made an abnormal sound and failed to close as intended. The vehicle was taken to the dealer and diagnosed with a fractured door weld. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554794November 13, 2023
ENGINE
Shortly after purchasing this, my daughter was driving it and the check engine light came on and it said it was overheating. The dealer was contacted and it was taken in for repairs. We got it back and was told that it was a broken wire in the wiring harness and they ordered a new harness but had fixed the wire so it should be good to go. 2 weeks later it did the same thing and actually went into limp mode. This time they said it was the sensor in the cylinder head and they ordered a replacement. Fast forward 3 1/2 months and it's still at the dealers. They are now telling us the cylinder needs to be replaced and the parts are on backorder. While we have been waiting they gave us a 2023 Bronco Sport with the same 1.5 liter 3 cylinder and that hasn't given any issues. When the loaner hit 5000 miles we had to return it to the dealer for a different vehicle. They gave us a 2023 Escape with the same 1.5 liter 3 cylinder and only 800 miles in it. The 2nd day my daughter drove it, it did the same thing as the one she originally purchased did. We have now been told by the service department that they have several doing the same thing and they are replacing the heads on each one when they get them. Our Escape is now on the Lemon Law Buyback and the dealer won't even give us the time of day. The dealer told my daughter she needed to stop the Lemon Law Buyback process and then they would talk to her about trading it in for a different vehicle. The issue is, she is upside down on the loan and the only way she can finish the Lemon Law buyback is to come up with close to $5000 to get out from under the vehicle and the dealer says there is no way that they can/will roll that into a different loan. Upon looking at the Forums many of these vehicles are having the same issue. Ford really needs to step up and take care of this ASAP. It isn't safe being stranded along the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554055November 7, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
My 2021 ford escape door started to make popping sounds and my window wouldn’t roll down had it a dealer and they said the welds on my door broke off !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553493November 3, 2023
UNKNOWN OR OTHER
The spot welds on the front drivers door of my 2021 Ford Escape SEL gave way. The internal three welds holding the drivers door check arm failed. The door is now making a creaking and grinding noise when the door is opened and closed. The drivers door check arm is rapidly nearing total failure. Two Ford dealerships have verified the above. Repair cost to replace the entire drivers door is approximately $2,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552970November 1, 2023
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated while reversing, the vehicle vibrated and made an abnormal sound. The contact stated that the failure had been recurring. There was no warning light illuminated. The vehicle was taken to the dealer, where an updated brake kit was installed on the vehicle. Additionally, the dealer scuffed up the brake pads; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552617October 30, 2023
UNKNOWN OR OTHER
My drivers door hinge weld has broke. FORD IS TELLING ME I HAVE TO FIX IT BUT THERE HAS BEEN MANY REPORTS OF THIS. I believe it should be fixed by ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552516October 29, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
3 times, either merging on the highway or full throttle, vehicle screams overheat warning with wrench light for a couple of seconds and disappears. No limp mode or smoke at all. And coolant level is at MAX. No clue is this some sort of glitch or engine failure? Vehicles drives amazing and power is great. Maybe it’s a software glitch?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552244October 27, 2023
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2021 Ford Escape. The contact stated that the front driver's side window failed to go up or roll down. Additionally, the contact stated that while the vehicle was parked, he opened the front driver's side door, and the door flew open as if there was an internal fracture. The contact also stated that he had to slam the door to close the door securely, and there were holes near the door latching point. The vehicle was taken to the dealer, where it was determined that the door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552085October 26, 2023
EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
During vehicle operation, on occasion, entire vehicle instrument panel goes dark and shuts off, which includes speedometer and warning lights. Cruise control deactivates and all displays and warning indicators de-luminate. System will turn back on and flash multiple error codes before returning to normal. Sync/navigation system will also go out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551709October 24, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle has a 1.5L dragon 3 cylinder. When passing vehicles, on 3 occasions it throws codes that says that the engine has an engine overheated issue, service asap, and goes into a limp mode which does not give you any time to get to safety before your speed is dropped below 55 mph. It will not go out of limp mode until you completely shut off the vehicle and wait 5 or so minutes and turn it back on. Even after it stays in a limp mode capacity and does not easily get back up to highway speeds. The certified dealership service department has had my brand new vehicle 7 weeks with no resolution. Car was bought with 16 miles on the odometer, on August 25th, 2023, at 650 ish miles on September 6th it happened the 1st time. The 2nd time was on September 14th, 3rd time September 15th, 4th time was, September 29th. 3 times on a 4 lane highway, 1st time on a 2 lane country highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551467October 23, 2023
SERVICE BRAKES, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Rear brakes squeak/moan when in reverse. The recent TSB from Ford states this is a recurring issue with Escape owners. My vehicle underwent the fix (which should have only taken 0.70 hours, but took 3 hours on a scheduled appointment), only to get the vehicle back and the sound is even louder than it was before. Vehicle went back in for said concern. They installed a brake muffler piece to help muffle the noise. However, whatever was done has now made the brakes loose and the peddle needs to be pushed almost to the ground. So again, the fix isn't the actual fix. Lane Departure and Crossing almost caused an accident. It had rained and there were mud/gravel dust tracks on the road. The cameras thought it was the road line and swerved me multiple times into the oncoming lane. Needless to say, I stopped this feature on my vehicle for safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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